BT (British Telecom) Outage Report in Burnley, Lancashire, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Burnley come from postal codes BB12 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Burnley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Burnley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 1: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Burnley, England
The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Burnley, Clitheroe, and Skipton.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
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Internet | 16 hours ago |
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Blackburn
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Internet | 17 hours ago |
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Blackburn
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Internet | 8 days ago |
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Blackburn
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8 days ago | |
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Blackburn
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8 days ago | |
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Blackburn
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Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
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Andrew (@theboytemps) reported from Turton, England@bt_uk We did get through eventually, after well over an hour. I appreciate you are busy, but for the handler not to tell us after having waited 45 minutes to speak to him that he was transferring us to another queue & putting us on hold for another half hour was really poor service.
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Sophie Townend (@Ditsy_Soph) reported from Brierfield, England@bt_uk hi, im getting in contact because our area still doesnt have any internet or home phone. Im a student and household are needing to work from home- is there an estimate of when it'll be wprking again? Been down since Thursday.
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FreakDanceUK (@FreakDanceUK) reported from Blackburn, England@bt_uk wow amazed with the shambles of customer service and lack of help this company has provided! Charging-no joke 15x more then actually price it should be/stated by them in the phone call! Wait for it! still not resolving the issue now since January @MoneyTelegraph #ombudsman
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Ryan O'Connor (@RyanMarkOConnor) reported from Great Harwood, EnglandCould it possibly happen today that @bt_uk finally manage to install our broadband, we've only been in the house a month... Never used so much mobile data #waiting
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andrea Eddleston (@andiacc) reported from Accrington, EnglandThat's what pissess me off. We pay for this in our extortionate prices. Read my tweet below @Richard Collins @bt_uk @Offcom . Terrible. @bt_uk @BTCare aren't interested. Useless. Apparently @bt don't use @yahoomail anymore. nobody knows / cares.All my medical stuff done thru BT😡
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Victor Yu (@victoryu88) reported from Clayton-le-Dale, England@tomparkerchef @bt_uk After option 23 pls say your issue we will now make you hold for another 60 mins 🤣
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'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England@virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double
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Tracy Harvey (@Pear_shaped30) reported from Clitheroe, EnglandWorth checking your parents utility bills, just checked my MILs and absolutely disgusted that @bt_uk have started charging her £20+ more a month for nothing extra! 😡 and would cost her £622 to cancel her contract #beware #disgusting
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🏴 james buxton🏴 (@buxton081) reported from Burnley, England@bt_uk No not yet, still can’t order online and still can’t do it when I ring! Got some team working on the problem!
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Kirsty H (@kirstylou77) reported from Todmorden, EnglandHad the worst customer experience with @bt_uk should of had our broadband contact on the 16th December still no broadband , now sat waiting for a phone all again from the order team #nothappy #wasteoftime
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Dave H (@soulfulmerlin) reported from Clitheroe, England@jellymalin @bt_uk Got none till mid June ! Installation issues . Had none 8 weeks . Not watched TV same . Finding things to do or learning to relax like never before . Life just not as I knew it 😁
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✨✨Ti Glover✨✨ (@dizzy_ti) reported from Blackburn, EnglandUpgraded to BT ultrafast fibre on Wednesday and have had super slow speeds ever since! Spent 30mins trying to get through yesterday and have been in a queue for 18mins so far now 🤬🤬 #BT #epicfail @bt_uk
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Graham Burton (@TruckSM24) reported from Blackburn, England@bt_uk a communication company that doesn’t know the meaning of the word. Disgraceful service.
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Andy Trickett (@mancity187) reported from Rawtenstall, England@bt_uk I rang that number on there they are not interested. Even told me to sort it out. Cheek im.not even with bt the tree is not on my property . But its going to take down at least 4 telephone lines to private residents . I was just trying to warn you . But your not interested
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Josh Bancroft 🎙📻 (@JoshBancroftUK) reported from Ramsbottom, EnglandI've asked both @bt_uk and @EE to solve some problems over the last couple of weeks. Both have failed, both seem to have forgotten after promising to get back to me. With so much competition this really shouldn't happen anymore.
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Jacinta Costello (@CintyC) reported from Todmorden, England@bt_uk I’ve had intermittent broadband for 2 days now; what’s happening in my area? please help because I’ll need it Tuesday for work
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Steven Proctor (@StevenProctor09) reported from Mytholmroyd, England@JimmieGP_ @ekobudiyanto @btsportmotogp @MotoGP @btsport We are just saying the championship battle isn’t interesting which is a shame calm yourself down 🙄
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'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England@bt_uk @MikeAubury Read this as: Whenever we feel we can fleece customers by holding big events to random behind a 2nd paywall, we will. Forget that customer already pay a premium to receive BT Sports, because we couldn't give a shit.
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Anthony (@AnthonyHeys) reported from Rawtenstall, England@NorAmClarets Horrendous from @btsport. “This will be another long ball from Burnley”. Hang ******** on one minute, that’s all arsenal have done. Biased wankers 👀
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Sam McCartney (@SamMcCartney) reported from Burnley, EnglandPerson calling from 01272 990574 purporting to be from @bt_uk about our internet security and someone was misusing it. They’d have to be good as we don’t have BT B/Band at this location. 😂😂 He wanted to show me if I signed onto s/thing. Phone put down once I called him out. 🤣
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Lecky-Thompson (@LeckyRichard) reported@paullewismoney @bt_uk BT are planning to beach the OFCOM guidelines that they signed up to by not providing adequate backup in case of power cuts. 1 hour backup is not enough of you don't have mobile signal in your house. It is unclear if elderly alarm systems will work.
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Shinka (@Haushinkadaz) reported@btbusinesscare absolute shambles I’m experiencing at the moment. Second complaint in with you since the start of the year and absolutely no progress in reinstating my line after an OpenReach mistake. Already fed back to Ofcom via a feedback form, an absolute joke so far.
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Harvey (@harveyball01) reported@IV_Haines @bt_uk beyond horrid
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Anne Wareham (@AnneWareham) reported@mm0jxi @paullewismoney @bt_uk And no emergency calls for those of us with no mobile signal.
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Jimmy B (@jimb_england) reported@bt_uk our FTTP went down today, been told there is an issue and an engineer will be out Monday. What am I meant to do in the meantime? I work from home and can't do this without Internet access.
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Callum McIntyre (@callum_mcintyre) reportedThe main issue - this is certainly not stream-able. Really not sure what to do now, as 4G also isn't up to it! Really wish @bt_uk didn't suck so bad
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taperoo2k (@taperoo2k) reported@paullewismoney @bt_uk Given the copper network will be switched off at some point this decade, you'll either have to switch to digital voice or have no landline telephone.
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Sue Taylor FRSA (@Essexisgreat) reported@paullewismoney @bt_uk I received a letter with the date of the switch over. It happened with no issues, the sound is clearer, but in a power cut I would have no phone. They ask you to let them know if you do not have a mobile as backup.
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Ian Rohde-Bell (@ianrohdebell) reported@bt_uk They are now left with a phone service that only works when the power is on, which is not acceptable, and is not a like for like replacement
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Andy (@randrewbuchan) reported@paullewismoney @bt_uk You have no choice, they’ve done it to me. The broadband phone line is very poor quality and I wish I could have prevented them from doing this.