BT (British Telecom) Outage in Burnley, Lancashire, England

@btsport has the worst commentary They are all so boring zzzzzzz

How quickly can any other #internet providers get me on line - #sky #virgin ? Not @bt_uk and I’ll tell you why after 😡😡😡 back to my MP @JamesDalyMP for the second day for help !

When I signed up for a new broadband service with BT, it said I would receive a £110 reward card. Never heard anything since and when I go to claim on my account, it’s not listed, any ideas @BTCare ?

@bt_uk We did get through eventually, after well over an hour. I appreciate you are busy, but for the handler not to tell us after having waited 45 minutes to speak to him that he was transferring us to another queue & putting us on hold for another half hour was really poor service.

Had the worst customer experience with @bt_uk should of had our broadband contact on the 16th December still no broadband , now sat waiting for a phone all again from the order team #nothappy #wasteoftime

@bt_uk can’t get on a live chat! We can’t get so Wi-fi signal to the back bedrooms of the house. We’ve had the smart hub for the last 4 years is there an upgrade?

@bt_uk a communication company that doesn’t know the meaning of the word. Disgraceful service.

@bt_uk Yep the text service, although it said there was nothing wrong 🤔, all sorted now

@bt_uk hi, im getting in contact because our area still doesnt have any internet or home phone. Im a student and household are needing to work from home- is there an estimate of when it'll be wprking again? Been down since Thursday.

@BTCare absolutely terrible connection today, no doubt openreach are messing about up the road, terrible

Could it possibly happen today that @bt_uk finally manage to install our broadband, we've only been in the house a month... Never used so much mobile data #waiting

@bt_uk I rang that number on there they are not interested. Even told me to sort it out. Cheek im.not even with bt the tree is not on my property . But its going to take down at least 4 telephone lines to private residents . I was just trying to warn you . But your not interested

Worth checking your parents utility bills, just checked my MILs and absolutely disgusted that @bt_uk have started charging her £20+ more a month for nothing extra! 😡 and would cost her £622 to cancel her contract #beware #disgusting

@btsport Can someone contact me please, trying to add a late payment charge on my biĺl this month even though I didnt recieve anything last month to say my bill was ready to be paid etc ..as your covid discount credit had run out .. Cant wait til cancel in November!!

@bt_uk I’ve had intermittent broadband for 2 days now; what’s happening in my area? please help because I’ll need it Tuesday for work

I've asked both @bt_uk and @EE to solve some problems over the last couple of weeks. Both have failed, both seem to have forgotten after promising to get back to me. With so much competition this really shouldn't happen anymore.

@bt_uk No not yet, still can’t order online and still can’t do it when I ring! Got some team working on the problem!

How do I find out when my 12month contract it up with @btsport as I want to cancel instead of it being renewed automatically please

@bt_uk wow amazed with the shambles of customer service and lack of help this company has provided! Charging-no joke 15x more then actually price it should be/stated by them in the phone call! Wait for it! still not resolving the issue now since January @MoneyTelegraph #ombudsman

@jellymalin @bt_uk Got none till mid June ! Installation issues . Had none 8 weeks . Not watched TV same . Finding things to do or learning to relax like never before . Life just not as I knew it 😁

@bt_uk My parents have received automated landline messages apologising for not having fixed the problem with broadband. Does BT do this? Yes their account is with and they have not reported anything.

@bt_uk @rioferdy5 A useless moribund organisation with no concept of customer service, incorrect billings!

@bt_uk Your WiFi is ******* ****... End of. Not happy at all

@bt_uk Hi Laura, what is it that you want to help me with?

@bt_uk fix your ******* **** wifi

@bt_uk Thanks, that’s useful. My complaint is about hybrid connect, it didn’t work on arrival so I was advised to get connected and then complain

@bt_uk @bt_group another day another failure to provide me with the service I’m paying for. Working from 0600-0900 Sunday isn’t ideal but essential due to @bt_uk being unable to provide the broadband I’m paying for. Absolute rubbish service

@bt_uk hi! Need to make a complaint and claim on my stay fast guarantee - who do I need to talk to?

@btsport stop sensoring the interviews man we have just watched them punch ten bells out of each other and your worried we give a **** about a swear word

**** @ufc @btsportufc @btsport for censoring interviews I've watched a man have his dislocated on the same show. Let me hear what ******** these guys say