BT (British Telecom) Outage Report in Andover, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 29: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Andover, Hampshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Winchester and Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Winchester |
Wi-fi | |
| Andover |
Wi-fi | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Winchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Judith 💙
(@ThePepperPotUK) reported
from
Winchester, England
@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Sir Guy of Guisborne - Carry On Number One
(@SirGuyGuisborne) reported
from
Collingbourne Kingston, England
@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
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Clare Rogers
(@ClareRo38563421) reported
from
Winchester, England
@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk is the app and website down? Unable to log in, even when I change my password.
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk Please help I cannot log on to my emails!!!
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. :(
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ThePrestigeBoost
(@PrestigeBoostYT) reported
@James_ChronNTFC @bt_uk I’ve had the same thing, I’ve rung up BR and apparently it’s a technical issues across the board, but apparently there will be an update on this by the end of today
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luke
(@lukescreenwritr) reported
@bt_uk Hi Paddy. The channel's working fine but the Channel 4/E4/Film 4 etc schedule says 'no information available' from 7am Saturday to Monday. Perhaps it's a @Channel4 scheduling issue?
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ThePrestigeBoost
(@PrestigeBoostYT) reported
@Jaimech1986 @btsport I’ve had the same thing, I’ve rung up BR and apparently it’s a technical issues across the board, but apparently there will be an update on this by the end of today
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Chris 🏴
(@WRU_chrismorgan) reported
@bt_uk Hi there, noticed 5 payments have been collected for my bt sport membership today. I can see the issue has been noted and is under investigation, would we need to DM to provide our account details to add onto the investigation or will this be refunded automatically:)
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Chris Thomson
(@Ralphminge) reported
@bt_uk @Lewistoon91 There’s no ‘possible issue’. It’s a very real issue costing all your customers £25 an hour instead of £25 a month!!
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char
(@char48901565) reported
@ChampionsLeague are you aware of the payment issues with your colleague @bt_uk @btsport they’ve left thousands without because they’re taking monthly payments every hour! When all we want is to watch our football. Would love to know your stance on the ignorance their customer 1/
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char
(@char48901565) reported
2/ food/water/heat this month. Why not publicly admit a failing and take steps to address the issue or pause it from worsening @bt_uk @btsport neither of which you have done? Admit publicly your error instead of redirecting people to Dm and still not admitting your errors
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Max
(@RossiterTHFC) reported
@bt_uk @BMPCSAFC Ash, you tell us to ‘pop’ you a message then when we do you give us a half assed reply that you’re looking into it with no advice or help at all. What kind of a response is that? Terrible service.
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Gareth Davies
(@Gareth_Davies09) reported
@James_ChronNTFC @bt_uk Me too. I've been charged £25 every hour since 6am. £125 and counting. I've just been told by their customer services there's nothing they can do
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Liam Stones
(@stonesliam1) reported
@btbusinesscare Hi your chat box from Stephen in customer services made it clear there was nothing you could do