BT (British Telecom) Outage Report in Andover, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Judith 💙
(@ThePepperPotUK) reported
from
Winchester, England
@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk is the app and website down? Unable to log in, even when I change my password.
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Sir Guy of Guisborne - Carry On Number One
(@SirGuyGuisborne) reported
from
Collingbourne Kingston, England
@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk Please help I cannot log on to my emails!!!
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Clare Rogers
(@ClareRo38563421) reported
from
Winchester, England
@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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𝙹𝚘𝚊𝚗𝚗𝚎 𝙿𝚊𝚝𝚌𝚑
(@JoanneMHowe) reported
Thread 🧵 1/3 Absolutely appalling customer service from @bt_uk and @WeAreOpenreach @OpenreachHelp. Failed to send an engineer last week at a scheduled installation time, no prior notification so no broadband fitted at new home last week. Told I would be updated by Tuesday.
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cbrown431@btinternet.com
(@browneyedlass09) reported
@bt_uk Please could you contact me I have a problem with a suspicious email. I can't contact you by DM so plse DM me
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Sam Jones
(@samj0606) reported
@alexsuprtramp @btsport @sky It’s a bit of a disaster obviously something to do with ps5 because my PS4 I never had any problems. Thanks for the info👍🏼
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Ambrose Henderson
(@AmbroseHenders5) reported
@Lee_Holt_1989 @bt_uk @btsport Had same issue but got no help from them thanks to a friend of mine who referred me to #smart_tools08 on instagram he got it fixed for me I suggest you message him I’m sure he’ll help you fix it
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Ron
(@Ron86066201) reported
@bt_uk Just came indoors to find my wife in tears after dealing with @BT_UK. My father-in-law passed away earlier this year, leaving Mum, who is registered blind, with a £67 a month contract for a service she can harder use and certainly cant afford. BT totaly unsympathetic.
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Paul Jordan
(@paul_jordan1) reported
If there was an award for the worst customer service it would have to go to @BTCare absolutely pathetic!
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intufitdad
(@intufitdad) reported
@susanstanwix @BTCare They get away with it no customer service
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Reshma✈
(@TheRealPakora) reported
No call from @bt_uk yesterday about why my #BTbroadband hasn't been activated (6 days overdue) I called today; no updates and a promise for another call back in 24hours. Asked to speak to a manager about the poor communication,got another promise for a call before 4pm. Let's see.
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Sandrine
(@sandrinezivoder) reported
@bt_uk appalling service. Engineer booked 3 times. Never showed up. Never actually booked on your side. No wifi for 3 weeks and wfh. Proceeding to raise complaint to Ombudsman. Your company should either up its game, face consequences, or not exist.
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G
(@alexsuprtramp) reported
@samj0606 @btsport @sky I looked on the bt forum and they’ve been aware since May or earlier and they said themselves they’ve no idea what the problem is or how to fix it but know it is a problem