BT (British Telecom) outages and service status in Andover, England
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Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Andover, including 0 direct reports.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Kathleen 🇺🇦 (@KatWinchester) reported from Winchester, EnglandReally worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP
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Henry Johnson (@HenryJ489) reported from Kingsclere, England@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Mark M (@MorganMarkF) reported from Winchester, England@JohnLewisRetail @bt_uk get your acts together. Disabled brothers broadband and phone ordered fir 20th Oct to go live, today 9th Nov still not working. 21st Central and your service is rubbish.
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Clare Rogers (@ClareRo38563421) reported from Winchester, England@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
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Judith 💙 (@ThePepperPotUK) reported from Winchester, England@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Primula Bond (@PrimulaBond) reported from Winchester, England@bt_uk Please help I cannot log on to my emails!!!
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mikef (@fiddler_mike) reported from Kingsclere, England@bt_uk is there a problem with the BT email service at the moment? Cheers
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Primula Bond (@PrimulaBond) reported from Winchester, England@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Simon Ashe (@darkson71) reported from Andover, England@bt_uk is the app and website down? Unable to log in, even when I change my password.
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Simon Ashe (@darkson71) reported from Andover, England@bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)
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Dmitri Old (@DmitriusOld) reported from Over Wallop, EnglandThat was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.
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Primula Bond (@PrimulaBond) reported from Winchester, England@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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Dmitri Old (@DmitriusOld) reported from Over Wallop, England@Matt_Burleigh @BTCare BT doing it on the cheap? Like their IT system and customer service?
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Simon Ashe (@darkson71) reported from Andover, England@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Martin Borgars (@martinborgars) reported from Whitchurch, England@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported from Collingbourne Kingston, England@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sparky (@oftheVotadini) reported@bt_uk @tringgooner I hate corporate replies like this. Instead of taking ownership of the problem, they palm you off to another department who will fob you off with a desultory offer
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RichNotRich (@sideangleballs) reported@bt_uk @btbusinesscare My business broadband has been down all morning and in my efforts to log in to fault check you've now locked me out of my account! Help please!!
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💙Climatecrisisbeliever🐴🦄❤️ 🔸🌎🔥 (@buzyizzy21) reported@bt_uk WHY HAVEN’T YOU RESPONDED TO MY COMPLAINT FROM 13/8 AND NOW YOU EXPECT ME TO PAY TWO MONTHS FOR 10 DAYS SERVICE? TRULY APPALLING!!NO COMPENSATION OFFERED, A WHOLE MONTH WAITING FOR YOU TO SORT YOUR **** UPS OUT!! AND YOU EXPECT ME TO PAY!! TRULY APPALLING!! OMBUDSMAN NEXT.
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Josh (@_JoshDenham) reported@bt_uk So the service is down according to the website, but nothing anywhere before logging into my account, or yourselves here, acknowledged that beforehand. When can I expect my access to the broadband to be back?
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H Paul O'Donnell (@HPaulODonnell) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Legal expenses claim on your Home Insurance Jim. If its covered there you're legal expenses insurer will pay for the damage to be repaired allowing you to pick the folks that fix it. Then your insurer can have the hassle of chasing BT to get their money back. Worth a phone call.
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Brian McBride (@brian_mcbride1) reported@bt_uk @DMk03s This all very useful information @bt_uk but spread over so many pages & with 'drop down menus' does for some, with age related problems have problems navigating around the using BT Mobile abroad. Can it all be consolidated to a PDF to download & read at leisure?
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lauren. (@cyberbeautiful) reportedWhy do you never answer the damn phone!?! @bt_uk
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Large Vodka (@mizmuggle) reported@bt_uk I’ve already done this. It’s says network fault and the date for resolution keeps getting pushed back. It’s not acceptable and can’t get through to an actual person on the phone.
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Jim Spence (@JimSpenceDundee) reportedOver the last few three weeks I did what I thought was the decent thing and allowed workers from @WeAreOpenreach @bt_uk and their contractors, to access my property to check two poles, which were NOT on my property, but in neighbouring properties where access was awkward, but not impossible. This below was the resulting damage from a wire attached to my house to a pole outwith my house, as they worked on it. I’m now expected to fill in a lengthy explanatory form and seek private estimates to repair it, before returning the form to their lawyers. This costs me time and effort for a problem not of my making.
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Kerry Sumner (@MinsterStudios) reported@bt_uk Yes I have done and I’ve rang you. Also rang twice previously before installation. Still sending my personal information to an ex partner not to mention I cannot access a god damn thing to do with MY account