BT (British Telecom) Outage Report in Andover, Hampshire, England

Problems in the last 24 hours in Andover, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (16%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

• 
  Martin Borgars (@martinborgars) reported 5 minutes ago from Whitchurch, England

  @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

• 
  Simon Ashe (@darkson71) reported 5 minutes ago from Andover, England

  @bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(

• 
  Primula Bond (@PrimulaBond) reported 5 minutes ago from Winchester, England

  @bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister

• 
  Mark M (@MorganMarkF) reported 12 minutes ago from Winchester, England

  @JohnLewisRetail @bt_uk get your acts together. Disabled brothers broadband and phone ordered fir 20th Oct to go live, today 9th Nov still not working. 21st Central and your service is rubbish.

• 
  Henry Johnson (@HenryJ489) reported 13 minutes ago from Kingsclere, England

  @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

• 
  Judith 💙 (@ThePepperPotUK) reported 14 minutes ago from Winchester, England

  @BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice

• 
  Simon Ashe (@darkson71) reported 36 minutes ago from Andover, England

  @bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)

• 
  Kathleen 🇺🇦 (@KatWinchester) reported 41 minutes ago from Winchester, England

  Really worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP

• 
  Simon Ashe (@darkson71) reported 45 minutes ago from Andover, England

  @bt_uk Nope, same issue. :(

• 
  Simon Ashe (@darkson71) reported 47 minutes ago from Andover, England

  @bt_uk is the app and website down? Unable to log in, even when I change my password.

• 
  Dmitri Old (@DmitriusOld) reported 48 minutes ago from Over Wallop, England

  That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

• 
  mikef (@fiddler_mike) reported 48 minutes ago from Kingsclere, England

  @bt_uk is there a problem with the BT email service at the moment? Cheers

• 
  Clare Rogers (@ClareRo38563421) reported 49 minutes ago from Winchester, England

  @bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails

• 
  Primula Bond (@PrimulaBond) reported 51 minutes ago from Winchester, England

  @bt_uk IT IS NOT WORKING SORT THIS OUT!!!!

• 
  Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported 51 minutes ago from Collingbourne Kingston, England

  @matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u

• 
  Primula Bond (@PrimulaBond) reported 54 minutes ago from Winchester, England

  @bt_uk Please help I cannot log on to my emails!!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jamie white (@JamieWhite1978) reported 4 minutes ago

  @bt_uk why do I keep getting weekly calls from BT telling me my WiFi connection is slow. I tell them to speak to the engineers if a problem.

• 
  Kasim ali (@kasima5016) reported 5 minutes ago

  @bt_uk is there a problem with the bt app? Im trying to pay my bill but it keeps logging me out

• 
  Sam Duxbury (@DuxburySam) reported 7 minutes ago

  @bt_uk No you don’t my internet is crap.

• 
  🎶 #WelcomeToTheBrexit , we got fun and games! 🎶 (@HelenMaryPike) reported 7 minutes ago

  Buck up @BTCare . Reliably...****

• 
  Lisa Hodgkinson (@LisaHodgkinson5) reported 12 minutes ago

  @ltinley @bt_uk Sounds as bad as my broadband does that!!

• 
  Jen Husdan (@jenhusdan) reported 12 minutes ago

  @bt_uk I have no service. I am trying to work. This is absolutely unacceptable and your engineer last week said there’s nothing you can do. I need a solution as I cant work right now. I have NO service, it works for 5 seconds then disconnects I’ve not been able to do anything today yet

• 
  Lynne H (@hibsnibs) reported 14 minutes ago

  @bt_uk @bt_uk why exactly are you relying on one sole member of your team to sort this out? What has to happen for you to work together as a company to provide a communications service?

• 
  derek walmsley (@derekwalmsley) reported 14 minutes ago

  Horrible @bt_uk broadband “go get ‘em Paula” advert. “She was flying high just a few months ago...” Hinting workers should pay extra for their own job infrastructure. Internet connection shaming

• 
  Lynne H (@hibsnibs) reported 15 minutes ago

  @bt_uk then on 18 Jan when it was flagged as a problem, your internal comms could have EFFECTIVELY passed a message to the faults team so that...

• 
  Lynne H (@hibsnibs) reported 18 minutes ago

  @bt_uk you are still failing to provide a service I've been waiting for since 18 Jan. This needs an engineer today to get it stored.