BT (British Telecom) Outage Report in Andover, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Andover come from postal codes SP10.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 14: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Andover, Hampshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Andover, Winchester and Bulford.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
Internet | |
| Winchester |
Phone | |
| Andover |
Internet | |
| Bulford |
Internet | |
| Winchester |
Internet | |
| Winchester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk Please help I cannot log on to my emails!!!
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk is the app and website down? Unable to log in, even when I change my password.
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Sir Guy of Guisborne - Carry On Number One
(@SirGuyGuisborne) reported
from
Collingbourne Kingston, England
@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. :(
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Judith 💙
(@ThePepperPotUK) reported
from
Winchester, England
@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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Clare Rogers
(@ClareRo38563421) reported
from
Winchester, England
@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Glen Maney
(@maney_glen) reported
@SeaCasa1 @bt_uk Ring them Sara. SURELY they must provide some kind of service for people in situations such as yourself?
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James Rucci O'Brien
(@jimbobmilne) reported
@bt_uk Hi. Why was I charged for a broadband package that was cancelled in the first 14 days, as it was so slow? Thanks. James
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Nick
(@nickbruff) reported
So, a member of the call center at @bt_uk previously said ‘**** you’ and hung up on me. I asked for a recording of the call and conveniently the recording ends when she says it. They’re leaving it at that. Which means they think it’s fine for that to happen. Great work @BTCare.
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Robert Bleasdale
(@Tobywoofwoof) reported
@bt_uk Hi Lizzie, Yes i reported the fault, which BT engineers admitted was a network issue
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Jordan Meyer
(@JordanMeyer1994) reported
@OpenreachHelp Right, but @bt_uk have lied to us about fix dates for three weeks - they’ve also lied continuously about your engineers being on location to fix the issue. So surely you’re able to see when your engineers are scheduled to be on site to finally sort this out?
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Karen McKeown
(@KMcKeown40) reported
@bt_uk I have been waiting for broadband since May. My mini hub has been switched off and the new one which should have arrived today has not appeared. Can you help?
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ChipPhat
(@chip_phat) reported
@bt_uk Well hopefully they tell me it will be up and running tomorrow. Otherwise I will be cancelling the contract. And also leaving EE along with my partner. It's terrible that you guys can't even give me an update tonight. It should have been up and running Friday.
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David Ellson
(@antellim) reported
@bt_uk Hi. My broadband should have been upgraded today. Your expert tech person arrived on time to install but I still haven't received the new router etc. The phone line has been switched off so now I have no phones until I can get upgraded. What a to-do! Please help.
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ChipPhat
(@chip_phat) reported
@bt_uk And once again, you've not sorted it. I can't get signal in my house at all and this mini hub you gave me is useless. If you don't have my broadband sorted tomorrow I'll be leaving BT as you clearly can't provide your half of the contract.
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Elen Jones
(@elenwjslt) reported
Has anyone had hurrendous customer support from @EE and @bt_uk @WeAreOpenreach recently? We’ve been without a landline since last Wednesday- my mum is waiting for a phonecall from hospital regarding a date for Cancer surgery.