BT (British Telecom) Outage Report in Andover, Hampshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Andover, Hampshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Winchester and Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Winchester |
Wi-fi | |
| Andover |
Wi-fi | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Winchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Sir Guy of Guisborne - Carry On Number One
(@SirGuyGuisborne) reported
from
Collingbourne Kingston, England
@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
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Dmitri Old
(@DmitriusOld) reported
from
Over Wallop, England
@Matt_Burleigh @BTCare BT doing it on the cheap? Like their IT system and customer service?
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Judith 💙
(@ThePepperPotUK) reported
from
Winchester, England
@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Dmitri Old
(@DmitriusOld) reported
from
Over Wallop, England
That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Mark M
(@MorganMarkF) reported
from
Winchester, England
@JohnLewisRetail @bt_uk get your acts together. Disabled brothers broadband and phone ordered fir 20th Oct to go live, today 9th Nov still not working. 21st Central and your service is rubbish.
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. :(
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk is the app and website down? Unable to log in, even when I change my password.
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Kathleen 🇺🇦
(@KatWinchester) reported
from
Winchester, England
Really worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP
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Clare Rogers
(@ClareRo38563421) reported
from
Winchester, England
@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk Please help I cannot log on to my emails!!!
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Elise
(@EliseS1303) reported
@bt_uk So you can’t even chase the promised phone call I never received?
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One of the #greatunwashed
(@HelenMaryPike) reported
Please, @BTCare , just stop being shite. Is that too much to ask? You don't provide your so-called 'service' for free, do you?
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Dave Evans
(@rdt_daveevans) reported
from
Sheffield, England
@bt_uk I’m so disappointed that I switched broadband providers to BTopenworld 4 weeks ago and despite multiple calls/hours and promises you still can’t fix a computer fault that is capping my speed incorrectly!
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James Mackinnon
(@JamesMack213) reported
@bt_uk meant to be fast and reliable internet, having such bad internet connection even after the technician came out and said he’s “fixed it”
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Will
(@chopaway) reported
@peterjohnduffy @bt_uk Same problem here. BT drops out daily ever since I upgraded to fibre optic and I was sent a new router. Sucks when you need reliable internet access for your job.
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Stephen Skidmore
(@steves165) reported
@bt_uk Your service is completely useless. I have been passed from pillar to post constantly. I have spent over 5 hours on the phone to you in the last 2 weeks trying to get our phone line sorted and I'm still being told that it is with Virgin when Virgin say it's now with you.
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Chris Rothwell
(@chrisrothwell26) reported
@bt_uk Over 30 days has passed since first bill. Referred relatives outside cancellation period. I’ve already terrified and lodged a complaint but still no reward and no further email. Very disappointing
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suzie m
(@suziem25040445) reported
@bt_uk Literally no internet and not alone in our area but BT saying it’s not an area issue!
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Kay
(@KaylifiTTV) reported
@bt_uk It's not your issue anymore, it's @OpenreachHelp who apparently don't like to show up for scheduled appointments and leave us without service for another 2 weeks.
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One of the #greatunwashed
(@HelenMaryPike) reported
That @BTCare continues to employ people who are so thick is a mystery to anyone who's worked in any kind of customer service. It seems counter productive.