BT (British Telecom) Outage Report in Andover, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Clare Rogers
(@ClareRo38563421) reported
from
Winchester, England
@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. :(
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Kathleen 🇺🇦
(@KatWinchester) reported
from
Winchester, England
Really worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk Please help I cannot log on to my emails!!!
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk is the app and website down? Unable to log in, even when I change my password.
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Sir Guy of Guisborne - Carry On Number One
(@SirGuyGuisborne) reported
from
Collingbourne Kingston, England
@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
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Mark M
(@MorganMarkF) reported
from
Winchester, England
@JohnLewisRetail @bt_uk get your acts together. Disabled brothers broadband and phone ordered fir 20th Oct to go live, today 9th Nov still not working. 21st Central and your service is rubbish.
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Judith 💙
(@ThePepperPotUK) reported
from
Winchester, England
@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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💙💉Mr Loud & Annoying
(@Amused_moosey) reported
@bt_uk BT + Brainless & Terrible? A relative is moving house NEXT Monday and so BT cut off their phone line yesterday, a whole week early!
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Carolyn
(@Carolyn32200786) reported
@bt_uk Kind of you to call me BT Twitter team but all you’ve done is transfer me to another hold queue and I’ve no idea how long I’ll be I it for. I’ve given you enough of my time so call me back please with a better solution.
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David Severn
(@DavidSevern7) reported
@clarescastle @bt_uk The trouble is many of them were incompetent before COVID. COVID seems just to have given them another excuse. BT is another to raise my blood pressure.
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John Storey
(@DJAntisocial) reported
@bt_uk You cut my previous service on Friday and still have not called me to resolve the problems. Still have not called me to arrange a instilation appointment, again not called me back re the complaint... and im still without service. Ordered on 12thJan. Just dont care do you.
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Kathy Pearson
(@KathyPearson1) reported
@bt_uk Well another day wasted #annoying 19/03Email changing start date for broadband to 22/03 txt msg saying engineer will visit between 8am and 1 pm on 19/03. On 21/03 txt msg service will be up and running on 22/03. It wasn’t #nobroadband. @bt_uk what on earth is going on?????
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Simon Fenton
(@simon_d_fenton) reported
I get so many robot sales calls on @BTCare landline & no amount of blocking works. Scammers have many BT numbers (all with STD codes - diff one each time). BT can't do anything to help. And yet... these numbers are allotted to scammers ... by BT! Bye bye landline.
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What They Don't Teach You podcast
(@PodcastWtdty) reported
@bt_uk Sorry if I wasn't clear. I meant work video conference calls. I'm having issues with my 12-month BT WiFi hotspot contract. Please help! 🙏
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Roy Hayes
(@lroyhayes) reported
Can someone @bt_uk explain why I have had broadband outages for a whole week in central Watford? Awful service.
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Tony
(@eaves_tony) reported
@NHRA watching gatornationals highlights on btsport espnhd in uk, worst coverage ever seen, just commentary, how can you show motorsport and cut out all engine sound!!!!
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Sem
(@Sem43671856) reported
@bt_uk Poor service . It I’m had been a month since I am trying to get broadband installed , so far I have spent 10 hours waiting for your customer services, I have spoken to 6 different people, and wasted ti days waiting for an engineer to turn up.