BT (British Telecom)

BT (British Telecom) Outage Report in Andover, Hampshire, England

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The latest reports from users having issues in Andover come from postal codes SP10.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Andover, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Andover, Hampshire, England 02/05/2026 23:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Andover, Hampshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Winchester, Andover and Bulford.

Loading map, please wait...
City Problem Type Report Time
United KingdomWinchester Internet
United KingdomAndover Internet
United KingdomWinchester Phone
United KingdomAndover Internet
United KingdomBulford Internet
United KingdomWinchester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • fiddler_mike mikef (@fiddler_mike) reported from Kingsclere, England

    @bt_uk is there a problem with the BT email service at the moment? Cheers

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)

  • PrimulaBond Primula Bond (@PrimulaBond) reported from Winchester, England

    @bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister

  • ThePepperPotUK Judith 💙 (@ThePepperPotUK) reported from Winchester, England

    @BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice

  • SirGuyGuisborne Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported from Collingbourne Kingston, England

    @matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk Nope, same issue. :(

  • PrimulaBond Primula Bond (@PrimulaBond) reported from Winchester, England

    @bt_uk IT IS NOT WORKING SORT THIS OUT!!!!

  • martinborgars Martin Borgars (@martinborgars) reported from Whitchurch, England

    @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

  • ClareRo38563421 Clare Rogers (@ClareRo38563421) reported from Winchester, England

    @bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails

  • PrimulaBond Primula Bond (@PrimulaBond) reported from Winchester, England

    @bt_uk Please help I cannot log on to my emails!!!

  • HenryJ489 Henry Johnson (@HenryJ489) reported from Kingsclere, England

    @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk is the app and website down? Unable to log in, even when I change my password.

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Dyslogix ĐɎ₴ⱠØ₲łӾ ⚤ : Offline 🏴‍☠️ (@Dyslogix) reported

    @bt_uk I sent you a DM regarding the issue i met this morning with my package, i'm confused now as nothing has changed. Hopefully i get to speak to someone about it, but no reason was given. Cheers

  • MattJonesDesign matt jones (@MattJonesDesign) reported

    @bt_uk what is the point of sending me a mini hub (the next day) to help with my internet connection, only for me to have to return it back to you when my internet is up and running. Why can’t I keep the hub so I don’t have to be without internet for a day?

  • whittys11 andrew whittle (@whittys11) reported

    @bt_uk wish I’d of stayed with @sky absolute dreadful service and experience disgraceful #BT

  • lewis67367499 Lewis (@lewis67367499) reported

    @ARandomBaseball @Josephclay33 @bt_uk I believe all broadband that uses open reach services are down atm yes. I’m the same.

  • Lesleylou1 lesley (@Lesleylou1) reported

    @bt_uk openreach team has been digging up my street Yesterday they broke our internet line said they'd be back first thing to fix it. Two people here work from home. No sign of any openreach people. Boston Avenue NE 38. When can we expext it to be fixed

  • SharpStu Stuart Sharp (@SharpStu) reported

    Yet another chasing email from @bt_uk today asking for return of our Smart Hub 2 when they haven’t sent us another, haven’t told us when our service will be reinstated or haven’t acknowledged my #complaint of 10 Aug. Only a fortnight until I escalate this to the @financialombuds

  • VfxZeal vfx.zeal (@VfxZeal) reported

    @bt_uk hey there, I’ve recently had an engineer come over to see what the problem was with the router. He mentioned something wrong with the “two twin” as my router only flashes purple? The engineer said for us to get a new router, would getting a new router work?

  • lewis67367499 Lewis (@lewis67367499) reported

    @Josephclay33 @bt_uk In worthing right now the telephone exchange has had a bad outage covering all broadband services. Don’t know if you are affected by this?

  • Lauren99Walker lauren_walkerr (@Lauren99Walker) reported

    @bt_uk Hello,my internet has been down since last night which has caused issues for me due to work from home today. I checked the update online but it now keeps saying we couldn’t find your account when I click on the same link. Please could you advise me when this will be fixed?

  • swhittle Sally Ross (@swhittle) reported

    @BTCare Yet again my BT landline is not working. This time there's a broken dial tone and I can't make outgoing calls. Yesterday i could make calls but nobody could hear me. Last month for 10 days I couldn't make calls or receive calls. It's just SO frustrating.