BT (British Telecom) outages and service status in Andover, England

Problems in the last 24 hours in Andover, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

• 
  Simon Ashe (@darkson71) reported 41 seconds ago from Andover, England

  @bt_uk is the app and website down? Unable to log in, even when I change my password.

• 
  Simon Ashe (@darkson71) reported 11 minutes ago from Andover, England

  @bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)

• 
  Dmitri Old (@DmitriusOld) reported 18 minutes ago from Over Wallop, England

  @Matt_Burleigh @BTCare BT doing it on the cheap? Like their IT system and customer service?

• 
  Kathleen 🇺🇦 (@KatWinchester) reported 18 minutes ago from Winchester, England

  Really worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP

• 
  Simon Ashe (@darkson71) reported 19 minutes ago from Andover, England

  @bt_uk Nope, same issue. :(

• 
  Primula Bond (@PrimulaBond) reported 24 minutes ago from Winchester, England

  @bt_uk IT IS NOT WORKING SORT THIS OUT!!!!

• 
  Dmitri Old (@DmitriusOld) reported 26 minutes ago from Over Wallop, England

  That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

• 
  Henry Johnson (@HenryJ489) reported 26 minutes ago from Kingsclere, England

  @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

• 
  Simon Ashe (@darkson71) reported 28 minutes ago from Andover, England

  @bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(

• 
  Martin Borgars (@martinborgars) reported 29 minutes ago from Whitchurch, England

  @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

• 
  Mark M (@MorganMarkF) reported 41 minutes ago from Winchester, England

  @JohnLewisRetail @bt_uk get your acts together. Disabled brothers broadband and phone ordered fir 20th Oct to go live, today 9th Nov still not working. 21st Central and your service is rubbish.

• 
  Primula Bond (@PrimulaBond) reported 45 minutes ago from Winchester, England

  @bt_uk Please help I cannot log on to my emails!!!

• 
  Clare Rogers (@ClareRo38563421) reported 46 minutes ago from Winchester, England

  @bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails

• 
  Judith 💙 (@ThePepperPotUK) reported 48 minutes ago from Winchester, England

  @BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice

• 
  Primula Bond (@PrimulaBond) reported 55 minutes ago from Winchester, England

  @bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister

• 
  mikef (@fiddler_mike) reported 57 minutes ago from Kingsclere, England

  @bt_uk is there a problem with the BT email service at the moment? Cheers

• 
  Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported 58 minutes ago from Collingbourne Kingston, England

  @matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported 4 minutes ago

  @bt_uk As a matter of interest, do you know how many @bt_uk customers have been customers for the entire length of the company’s existence? Can’t be many. For the sake of £73 (which the next customer is going to pay anyway), you’ve turned good news into a bad story. Strange.

• 
  @neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported 5 minutes ago

  @bt_uk @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.

• 
  Karen: “I identify as a Goddess 👑” Totes Bonafido (@ladylittler) reported 10 minutes ago

  @riprap1 Haha! The worst thing was you can no longer talk to anyone @bt_uk How they expect you to log on with no internet….Had to use my phone as a hotspot! Remember the good old days of it’s good to talk!

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 11 minutes ago

  @Walesguy2 @bt_uk Mark, it's been a known issue for months.

• 
  mungo's mouthpiece (@MungoMouthpiece) reported 14 minutes ago

  @bt_uk Never mind my 'feelings', what about the threats & illegality? 'Reaching out' to a team that can only parrot the official narrative won't help. It's the ones at the top that need to have their dictatorial mentality reined in. I reiterate; it's ILLEGAL!

• 
  The Wiz (@TheWizYouTube) reported 15 minutes ago

  @MadMonkeyGroup Crappy BT INTERNET!! @bt_uk full fibre is worse than the previous cheaper package we were on! £48.99 for nothing!! Called them, still bad... Probably best to look elsewhere where and cancel BT soon as possible!!

• 
  (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported 15 minutes ago

  Update on the @bt_uk fiasco. After 48 years as a customer I’m told I have to pay up to March despite never having signed anything nor being told I had a new contract. The new residents take over the line in 8 days so BT will be paid twice. There’s a name for that. Fraud.

• 
  Carol Lord (@CarolLo58903853) reported 15 minutes ago

  @bt_uk Have finally spoken to someone this am. Despite it being a similar fault rectified by openreach in the past somewhere down the track, was told nothing BT could do & suggested I try a different b/b provider!! Only after making a massive fuss I now have an open reach appt on Mon

• 
  Miss🐧Magellanic🐧 (@Magellanic80) reported 16 minutes ago

  Hi @bt_uk Need a bit of help please. I've been send 5 emergency backup line telephones, when I only need one. I'm regrestered as a vulnerable customer. How do I go about sending them back and stopping further deliveries. Thanks

• 
  Karen: “I identify as a Goddess 👑” Totes Bonafido (@ladylittler) reported 17 minutes ago

  How does anyone manage without a mobile phone? Our @bt_uk internet & phone are down so only way of contacting is by mobile 🙄