BT (British Telecom) Outage Report in Andover, Hampshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Andover, Hampshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Winchester and Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Winchester |
Wi-fi | |
| Andover |
Wi-fi | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Winchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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Clare Rogers
(@ClareRo38563421) reported
from
Winchester, England
@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. :(
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk is the app and website down? Unable to log in, even when I change my password.
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Kathleen 🇺🇦
(@KatWinchester) reported
from
Winchester, England
Really worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP
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Sir Guy of Guisborne - Carry On Number One
(@SirGuyGuisborne) reported
from
Collingbourne Kingston, England
@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
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Judith 💙
(@ThePepperPotUK) reported
from
Winchester, England
@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Mark M
(@MorganMarkF) reported
from
Winchester, England
@JohnLewisRetail @bt_uk get your acts together. Disabled brothers broadband and phone ordered fir 20th Oct to go live, today 9th Nov still not working. 21st Central and your service is rubbish.
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk Please help I cannot log on to my emails!!!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@JazzFlautist) reported
@bt_uk Had long involved call from bt security needing to make me more secure. My laptop couldn't open their help site. Said they'd fix it externally but would need to disconnect my broadband for the next 72 hours... over Christmas! ?? Really?? Looking to change supplier!
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Jacquie Lawtie
(@JacquieLawtie) reported
@bt_uk I've sent you a message, I'm not holding my breath for a resolution but I appreciate your response
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Max
(@MaxJamesMackay) reported
@bt_uk Yes, we entered our postcode and was told it was available when we bought it. When it come to installation we were told we were too far away from the green box to have it, and had no option to put us on another service and would have to reorder.
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jt
(@judes_t) reported
@bt_uk Did anyone check my Mum, who you can see is a heavy landline user, had a mobile before the switch? No... what was she meant to do in an emergency if she didn't have one? Would you have offered her one for free for emergencies? You need to check with people first.
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Gary James Actor 🎭
(@peasmoldia) reported
@bt_uk Thank you. The problem is the criminals evade blocking filters with random generated addresses. Some divert to junk, but in recent months the problem has got out of control. This needs providers to act, track & stop at source. I’m so fed up I may delete my account totally. 😵💫
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Max
(@MaxJamesMackay) reported
Absolutely appalling service from @bt_uk - Told by the engineer we’ve been misold the ultrafast broadband and can’t install. Need to start everything again can’t say when we will have WiFi again but probably weeks… ….when we work from home. In a pandemic.
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Kevin Higgs
(@higgzeee) reported
oh and "we will switch your mini hub off too as you're not a customer anymore! @bt_uk could perhaps run for worst service and CX in the world! @BBCWatchdog
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Lanternfish
(@Lanternfish5) reported
@bt_uk We'd really like to, but you've left our community with zero connectivity (internet, phone, mobile network) for FOUR WEEKS. Please restore connectivity as a matter of urgency.
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Charlie Anderson
(@andersoca) reported
After 5 years of not being a @bt_uk customer, good to know not much has changed. First action as a returning customer.... is to raise a complaint even before I have service due to missed install. Wonderful!!
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LMWaesthetics
(@LMWaesthetics) reported
@bt_uk shocking service.. waiting 5 weeks and 4 failed attempts to connect phone and internet to my business premises… also no ‘complaint return calls’ as promised👊