BT (British Telecom) Outage Report in Andover, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Andover come from postal codes SP10.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 31: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Andover, Hampshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Winchester, Andover and Bulford.
| City | Problem Type | Report Time |
|---|---|---|
 Winchester |
Internet | |
| Andover |
Internet | |
| Winchester |
Phone | |
| Andover |
Internet | |
| Bulford |
Internet | |
| Winchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Dmitri Old
(@DmitriusOld) reported
from
Over Wallop, England
@Matt_Burleigh @BTCare BT doing it on the cheap? Like their IT system and customer service?
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Dmitri Old
(@DmitriusOld) reported
from
Over Wallop, England
That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk is the app and website down? Unable to log in, even when I change my password.
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister
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Judith 💙
(@ThePepperPotUK) reported
from
Winchester, England
@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk Nope, same issue. :(
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Mark M
(@MorganMarkF) reported
from
Winchester, England
@JohnLewisRetail @bt_uk get your acts together. Disabled brothers broadband and phone ordered fir 20th Oct to go live, today 9th Nov still not working. 21st Central and your service is rubbish.
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk IT IS NOT WORKING SORT THIS OUT!!!!
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Simon Ashe
(@darkson71) reported
from
Andover, England
@bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(
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Sir Guy of Guisborne - Carry On Number One
(@SirGuyGuisborne) reported
from
Collingbourne Kingston, England
@matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u
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Primula Bond
(@PrimulaBond) reported
from
Winchester, England
@bt_uk Please help I cannot log on to my emails!!!
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Clare Rogers
(@ClareRo38563421) reported
from
Winchester, England
@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
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Kathleen 🇺🇦
(@KatWinchester) reported
from
Winchester, England
Really worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jimmy 🏴🇪🇺🏳️🌈🏳️⚧️💙😷🇵🇸
(@JimJamGin) reported
Ok @bt_uk I need an update on the fix the my broadband issue. Saying it’ll be done by Thursday (or before) is too vague and I need to make alternate arrangements.
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Paul Haggie
(@ha66ie) reported
from
Stockton-on-Tees, England
@bt_uk hi team. My partner has a work mobile connected to BT. However the mobile phone signal is very poor indoors for call quality. I've searched online and found people who have a signal assist box. Is this available? We are broadband customers. Thank you.
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Jordan
(@jctweet90) reported
@BTCare my home wifi is so bad atm I can’t even get into the bt app to test it
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Robert Magill
(@RobbieMagill) reported
@bt_uk Hi around 2 weeks ago I had an issue with my broadband and they arranged for an engineer to visit today the 28th, but since then I received a call and text from Bt to say the issue is fixed everything seems OK can you please cancel the visit ?
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Luke
(@Luke80048148) reported
Hi @bt_uk, hoping you can help with my broadband speed, for almost 2 weeks we’ve had awful broadband speed, whenever we test the speed it says 20-30mbps, but if I try to use it, it’s running at 3mbps, tried to use your live chat but it’s busy every time
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Brian Coult
(@etheya) reported
@bt_uk is there a problem currently in gosforth park area of Newcastle?
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ℍ𝕠𝕝𝕝𝕪 ℍ𝕠𝕤𝕝𝕖𝕣-𝕎𝕙𝕚𝕥𝕖
(@HollyyEmily) reported
@bt_uk Still need help
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Melanie Farmer
(@melaniefarmer84) reported
Absolutely outraged at the current level of service received by @btbusinesscare Today they have confirmed that our business broadband will not be back up and running for 2 and a half weeks due to their own error. This essentially brings our business to its knees. Disgraceful.
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James Martin
(@James101Martin) reported
@bt_uk is there problems with the app? I keep getting an error when trying to log in?
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Steve Lee
(@SteveALee) reported
@bt_uk Yes already look at that. The issue is the shared button is not there for this file. I'm looking in "all files". It now seems suspicious that that help page doesn't mention audio files. But that can't be deliberate.