EE Outage Report in St Helens, St. Helens, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in St Helens come from postal codes WA10.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at EE
EE is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near St Helens, St. Helens, England
The most recent EE outage reports came from the following cities: Liverpool, Wigan, Ellesmere Port, Leigh, St Helens, Warrington, Birkenhead and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Wigan |
Phone | |
| Wigan |
Phone | |
| Ellesmere Port |
Phone | |
| Liverpool |
Phone | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Catherine Mahoney
(@cmahoney21) reported
from
Billinge Chapel End, England
@EE Hello, any solution for a phone that is asking me to sign into EE, can't connect to network? No status issues on your website for WN5, I have data, have restarted and turned off numerous times. Still showing 4G symbol. Using S22.
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Lee 🖤💛
(@Crosby71) reported
from
Seaforth, England
@EE Just hurry up eh? My daughter's giving me grief she has no signal 🤦
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Tamour Gill
(@GillTamour) reported
from
Wigan, England
@EE since 2 weeks the internet service on my mobile is really pathetic, please improve ur Network in Wigan
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Peter Taylor
(@PeterTa75875224) reported
from
Leigh, England
Terrible service from @EE Expected much better.
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WesleyTwiterD
(@WesleyTwiterD1) reported
from
Lymm, England
100% ok here 👍👍 @EE & @O2 the day been ok wishing u good day 🤟 network EE 🤟 & O2
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The Firkin
(@thefirkinbar) reported
from
Newton-le-Willows, England
@WilJudkins @EE Im on @O2 the date coverage is absolute terrible. Minus a random field in Donnington.
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Lee 🖤💛
(@Crosby71) reported
from
Liverpool, England
Anyone elses signal Keep dropping out on @EE?
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Peter Wright
(@wrightpeter) reported
from
Bryn, England
Piss poor service from @EE yesterday again. Loyalty gets you nowhere these days
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#neil wilcock
(@neilfayekay) reported
from
Kirkby, England
@EE Can you help ,I am having usues sending text messages, I can recueve of anybody but mine don't seem to be going.
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@EE am I and others entitled to money off our phone bills if use can’t promise us a good service, because why am I and millions of others paying for phones where the entire network is down???
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Paul
(@itspaulactually) reported
from
St Helens, England
Nah, @o2, you’re *************** now. If I’m in a crowd of more than 10, I get no signal. Tear up my contract now. @ee, you game?
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Scott Hall
(@Scotthall1987) reported
from
Liverpool, England
Is @EE network down?
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T L W
(@tayawooder) reported
from
Up Holland, England
@EE customer service is absolutely shocking 3 phones calls in the space of 4 days and some how they manage to **** it up even more every time then hang the phone up on you 🫶🏾🫶🏾🫶🏾🫶🏾🫶🏾
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Mike Keenan
(@mikekeenan) reported
from
Warrington, England
@BeffernieBlack @EE If it’s any consolation, I won’t get to properly play with it until tonight. Here’s hoping your DPD driver is reckless and gets that down to 20 mins.
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Woolfall 👑 🍀🍀🍀 lucky king
(@OxdwOxdw1) reported
from
High Legh, England
Pls can you please check why @EE that sim say not working right & why @GooglePlay keeps close off in @Samsung Mobile Gaxy 8+ thank 🙏 u 🙏
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
It’s amazing how @EE can do them adverts with Kevin Bacon but I’m not allowed to have a decent phone signal for a months straight, even though I live in what’s classed as an ‘urban area’. 😐
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Peter Wakefield
(@pbwake) reported
from
Liverpool, England
@kevinbacon @EE You can’t operate an iPhone 14 in space. Not without a cellular network which would require a satellite two way transponder and a computer server and have a link via Goonhilly Down satellite station to your network.
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@EEHelpdesk @EE can I ask why does my phone signal always seem to go to **** with use every so often, legit just upgraded my phone with use and this happens for too often for me to care. I can’t even do basic things like listen to music on my way to work 😐
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
I’m ******* sick to death of @EE going down, happens for too often. Next time use ask me to pay my phone bill I’m pulling my direct debt you gang of gobshites
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Bryen O'Hare 🇺🇦
(@BryenOHare) reported
from
Roby, England
@EE After waiting for a response I tried again the day after. I was able to get through eventually and resolve my issue. Thanks
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Chadwick
(@JonD_Chadwick) reported
@EE Rang again, apparently my case was transferred to the wrong department. I just want to make a complaint
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unedited: ™
(@weareunedited) reported
@EE That will help. Is it just on contract accounts or does it include pay-as-you-go SIMs?
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Emma Barnard
(@PatientAsPaper) reported
@EE It's now been a week @EE , and although being told that someone would call me last Thursday, I'm still waiting to be contacted. Can you help please?
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Alison Cheetham
(@Fannieannetutt) reported
@EE Getting into the app. I was on the phone yesterday to customer services, the end result is just keep trying the app.
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Mark Kavanagh
(@MarkHooje) reported
Hey @SkyBroadbandd do you want a new customer ? @bt_uk & @EE have failed since 23rd May 2025 to get a openreach engineer to sort my internet out. They have lied and given excuses for months. I have the emails of broken promises as evidence.
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Andy Walker ⚽️🏌🍻🚴 🦅
(@andytheeagle) reported
@EE I am abroad. None of your services are working. Your chat says call 150 but I can’t. How the hell do I get support from you?
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Adopters Anonymous
(@AdoptersA57927) reported
@EE Hi there. I am particularly disappointed by your service. I have had a fault on my broadband, reported on Saturday. I need a power cable sent out for my wifi hub. I have so far had four conversations, each giving me different information on when I will receive a new cable!
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Adopters Anonymous
(@AdoptersA57927) reported
@EE First I was told Monday, then Thursday, then Tuesday or Wednesday and today I was told Friday. Most businesses can send something for next day delivery. I don't understand what the problem is. I have zero wifi and I'm relying on a phone for all broadband services. Any help?
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Alison Cheetham
(@Fannieannetutt) reported
Why are @EE selling security included in in the product when you can't get onto the app to activate it? Frustrated new customer 😒
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Mike Oldfield-Marsh
(@AllMiked_Up) reported
@EE Unfortunately you are unable to help me as you are unable to allow me to keep my old landline number as well as get the products I want (my mother in law has dementia, and will not be able to remember a new number in an emergency). I will go elsewhere, and report this to OFCOM.