EE

EE Outage Report in St Helens, St. Helens, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in St Helens, St. Helens, England 01/11/2026 12:25

January 11: Problems at EE

EE is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near St Helens, St. Helens, England

The most recent EE outage reports came from the following cities: Wigan, Runcorn, Liverpool, Warrington, Skelmersdale, Lymm and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Internet
United KingdomWigan Phone
United KingdomRuncorn Phone
United KingdomWigan Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • jamiesnelgrove Jamie Snelgrove (@jamiesnelgrove) reported from Wigan, England

    So @EE texted me during the budget to increase my monthly bill. Nice timing! Is that called burying bad news 🤔

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @EE your customer service is appalling

  • Far3Farrell Patricia Ann Farrell (@Far3Farrell) reported from Halewood, England

    @EE Been trying to contact support no response. I have taken SIM card out of iPad mini 4 then put it back in now can’t connect to EE? HELP

  • antoniominnio Anton Roscoe Minnion (@antoniominnio) reported from Liverpool, England

    @EE So were you not investing in infrastructure or protecting vulnerable customers 5 months ago when I signed up? Was this not costed out then? I suspect 3.9% reflects what you feel you can extract from customers to help increase profit margin.

  • PaulDC28 PaulDC JFT96 ⭐⭐⭐⭐⭐⭐🌏🏆 (@PaulDC28) reported from Liverpool, England

    @EE @BTCare hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

  • Martin_Robbo87 Martin Robinson (@Martin_Robbo87) reported from Wigan, England

    @EE Hi, are you aware of any issue's with wifi calling? Worked fine for me until yesterday. Now as soon as i dial a any number the call just terminates. Calls work fine on 4g.

  • Rach141286 Rachel Moore (@Rach141286) reported from Garston, England

    @EE Hello. I need the issue sorting out with my numbers!! I’m getting a bit fed up now of being given different info!! Was told I would have a update by Friday last week and I’m still waiting for the update!! It’s been 2 weeks tomorrow and it’s still not sorted!!

  • illgetmecoat Kevin Henshaw (@illgetmecoat) reported from Liverpool, England

    @EE #DontFundGBNews EE As a long standing customer I won't hesitate to change provider if you chose to advertise through this organisation

  • YNWA_Kaiser YNWA Kaiser 🏆🏆🏆🏆🏆🏆 (@YNWA_Kaiser) reported from Halewood, England

    @EE no service all day at home AGAIN! Need to see a reduction in my bill for this ridiculous (and expensive) lack of a network

  • YNWA_Kaiser YNWA Kaiser 🏆🏆🏆🏆🏆🏆 (@YNWA_Kaiser) reported from Halewood, England

    @EE can you explain the point of having a phone that can’t make calls? Every day your service is down in halewood claiming engineers are onsite upgrading the network. This is not good enough

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @EE Signal down completely on 2 separate phones. This is really not what I pay my contract for.

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @EE hey folks, how long does a SIM card normally take to arrive? Phoned and signed up as a new customer on Saturday...

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Tyldesley, England

    @EE is there a way to find out how much it would cost me to cancel my contract

  • Jezz1878 Liam (@Jezz1878) reported from Garston, England

    @EE website still down, shite

  • A_ndrew Andrew Lees ⚯͛ △⃒⃘🎃👻 (@A_ndrew) reported from Garswood, England

    Wow. Unbelievably shocking customer service from @EE Disappointing after years of being a valued customer!! 😒

  • SupervisionwW SupervisionW.W (@SupervisionwW) reported from Lymm, England

    @SamsungUK Would @EE help with this with the Samsung galaxy 8+

  • christesla Chris Danks (@christesla) reported from Birkenhead, England

    @EE if I run Speedtest on my 5G I get around 300mb/s if I then tether my computer to the phone (3 feet away) the pc can only get 30/down 2/up. How come you restrict it?

  • Jezz1878 Liam (@Jezz1878) reported from Garston, England

    @EE Website still down???

  • paisleymarley18 KloppLFC (@paisleymarley18) reported from Birkenhead, England

    @EE Absolutely **** right off. Approx 9 grand paid to ee,t mobile...over years, dropped me like brick in the Mersey when my contract ended. They had ******* gaul to say I had to go through credit check again ffs. After paying them thousands over last 10 years.

  • PaulDC28 PaulDC JFT96 ⭐⭐⭐⭐⭐⭐🌏🏆 (@PaulDC28) reported from Liverpool, England

    @EE @bt_uk hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • hannahkgaunt HKG (@hannahkgaunt) reported

    Shout out to @EE who just called out of the blue to knock 25% off my huge phone bill incurred from a Zoom dial-in call disaster in Dec, slightly softening this unfestive blow and genuinely making my week less awful. Unprompted, brilliant customer care 💪

  • cliffiedoyle Cliff Doyle UTFT (@cliffiedoyle) reported

    @lestereverton80 @Apple @EE 2 types of Apple Watch , 1 is cellular which has its own independent network and you’ll need a contract for or the WiFi version. Just pairs to your phone and uses your existing phone network

  • gus_917 Marcus Thomas (@gus_917) reported

    @EE I have no 4g signal and no internet connection? Its been out all day...

  • C_A_R_O_caro Caro G (@C_A_R_O_caro) reported

    17 days since I have asked @EE for codes to unlock my phone and still nothing. How much longer do I need to wait?? And on top of this, I'm being charged for this "service"...

  • cliffiedoyle Cliff Doyle UTFT (@cliffiedoyle) reported

    @lestereverton80 @Apple @EE Not sure if it has its own sim but you will definitely need a data plan for it . I’m on EE and mine just pairs to my phone so you wouldn’t have a problem

  • RmnMark Mr.B 💙🏳️‍🌈 (@RmnMark) reported

    @EE will you make data free for school kids? You have been so generous in your support of us NHS staff but I’d be happy to give my free data to go to a school kid.

  • redtabs Liz Wright (@redtabs) reported

    @EE Are you deliberately making it impossible to contact you by any means...great for a communications company! ...that's sarcasm by the way! Are you going to try & help me or not?

  • antoniabance Antonia Bance (@antoniabance) reported

    @EE please can you let your customers know what you are doing as a company to help families on a low income get the data they need for remote school. And I have data unused each month - is there any way I can donate it?

  • Johnmacadam7474 Jan 2021 - It's time for Plan B. (@Johnmacadam7474) reported

    Trying to buy a new business phone from EE is like pulling teeth ,30 mins on hold being shunted around @EE your customer support and website are useless.

  • IamJen_na JenJen (@IamJen_na) reported

    @EE what's going on with the signal I have 1 bar if that on my 4G. No wifi or TV due to virgin being down and now my signal is so low I can't even use what's app. 😠 today is not my day