EE Outage Report in St Helens, St. Helens, England
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The latest reports from users having issues in St Helens come from postal codes WA11.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near St Helens, St. Helens, England
The most recent EE outage reports came from the following cities: Liverpool, Birkenhead, Warrington, St Helens, Southport, Skelmersdale, Wigan, Ellesmere Port and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Birkenhead |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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northernboi🙃
(@smiley_dancer1) reported
from
Wigan, England
Is there a problem @EE
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
eSims need to be a thing for phones. Ordered a sim from @EE on Monday and due to @RoyalMail’s rubbish 2nd Class post service, the sim still isn’t here. Even if it arrives tomorrow, the PAC won’t get done until Monday at the earliest. It shouldn’t take a week to join a network.
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Barry Lyon
(@KBLyon) reported
from
St Helens, England
@EE So basically you're calling your own 4g network rubbish and you've been lying to us all these years.
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Melanie Lewis
(@melbluenose) reported
from
Parbold, England
@EE Hi David, I appreciate you reaching out, genuinely I do, but they are the questions your colleague should have asked. I posted on Twitter about customer service (or lack thereof) not the T&Cs of contract between a company and its customer. I’d prefer to DM or call. 1/2
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Adam Harding-Jones
(@adamsuperjuiced) reported
from
Liverpool, England
Unbelievable bad experience with @Apple #LiverpoolOne New iPhone 11 with contract from @EE Don’t bother going to ask staff to help you set it up. Will turn you away because you didn’t buy in store. Lots of @Apple products in home #imac #AppleTV #homehub NO MORE @Apple for me 🍏
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@EE Called you at 11:29 to cancel contract and request PAC code. Was told PAC code could take up to two hours, still hasn’t arrived. It was a 15 min phone call so I guess there’s still 35 mins or so for it to arrive but in my experience the code usually arrives in mins not hours.
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Chris Danks
(@christesla) reported
from
Ellesmere Port, England
@EE Hi Same issue it shows I have a addon expiring. But under my addons it shows none. I need to cancel Apple Music trial
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Nish
(@Nishels) reported
from
Liverpool, England
@EE Hello. I had some issues with you last month. In the end the advisor said she would credit my account. This hasn’t happened for the amount that she stated. On top of that my bill is showing you charged me for a SIM card that never arrived.
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Chris Danks
(@christesla) reported
from
Birkenhead, England
@EE Prob best to report this to your web team to fix it
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Dan
(@DanMiller944) reported
from
Seaforth, England
@DeadWords44 @AndroidAuth @EE Exactly, with little to no reason himself, these companies surely can't help but go back to normal I guess.
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Simon Watt
(@simonwatt1) reported
from
Liverpool, England
@EE I've suffered and am still suffering from little to no phone signal in and around my home, surviving solely on wifi calling (which is unacceptable). Had nothing but trouble with replacement sim cards, even new handsets at own cost thru my insurance. No help from EE whatsoever.
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Andrew Whyman
(@andrewwhyman) reported
from
Liverpool, England
@EE Yes, no difference. And my friends on EE are having the same problem so it must be the network. I've been here on a football day where it's much busier and it's been better than this.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@EE @ThreeUK Advised of this on the phone earlier. I’m being told different information, or not being told it at all. For a company the size of @EE I’d expect basic customer service. Hugely disappointing.
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Tina
(@MufcTina) reported
from
Risley, England
@NoServiceHereUK @EE awful service here no 4G constant searching for internet connection can’t send Imessages no internet whatsoever
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Adam Siddorn
(@AdamSiddorn) reported
from
Birkenhead, England
@SarahLCatherine @EE That’s because @EE are shit and their adverts are dreadful
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Prof. Matt Wilson
(@mattwilsondotuk) reported
from
Liverpool, England
@Marlanmaritime @baltictriangle @EE @TMobile @ajpsinclair I think we might need to lend them some diesel if we want to resume normal service to our phones 😀.I wonder how thier carbon free policy is coming along.that genny's been running that site for years, but this time looks like the fuel delivery never made it in time before it quit
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@EE @ThreeUK I received my EE last Thursday, I completed the PAC form to bring my number to EE around 17:25, it was with you before the 17:30 cut off. I called you on Friday, said I wanted to leave due to poor coverage and you said PAC wouldn’t be processed until today for some reason.
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Simon Watt
(@simonwatt1) reported
from
Liverpool, England
Spoke to @EE regarding not having any signal in and around my home. Saying they cannot offer any assistance. Got myself a new contract, but they're not even willing to release me from contract or let me port my number if I carry on paying contract. #EE #shocking #greedy
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cormack roofing
(@tomderoof) reported
from
Liverpool, England
@EE phone signal is shocking I’ve called and carried out changes to it following the instructions you gave am loosing business here paying for a phone I can’t use what do I do next
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Dan
(@DanMiller944) reported
from
Southport, England
@EE Ok that's fine, just wondered if the company randomly deciding to ditch their phones for no reason would affect how they handle software updates as Google and Huawei might support it but EE has individually said they won't support Huawei, anyway, thanks.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Hodson
(@MartinHodson1) reported
Hello @EE I don't have any signal from you at all anywhere I go. It seemed to stop sometime around Christmas. At the moment I can only use my phone on WiFi. Any ideas?
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Ian Carlisle
(@iancarlisle86) reported
@HalifaxBank @EE have not updated her since the complaint raised on 21st December they dont have a phone number for their fraud team and they do not respond to emails either we feel ignored by everyone passes back and forth no responsibility taken by the bank or ee for this lack in security
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Soph. صوفي
(@__sxphi) reported
@EE your deals for existing customers upgrades just ain’t dealing anymore! usually get the best deals when being a loyal customer now it costs an arm and a leg. 🤯
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Amy.Reader 💙
(@AmyNurse2020) reported
@EE are there issues in GL15???
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jayparker
(@jrichparker) reported
@EE why is my data not working says i have no 4g
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Marreark
(@Marreark1) reported
@EE Hi, is there any update on the broadband outage in the KY2 area, is there at least a estimate time for it to be fixed. it's been out since Thursday and when I called your CS they said it had been fixed but another Rep said it hadn't and I'm still without Internet. thanks.
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Kevin Gaisford
(@kevgais) reported
@EE hey, am trying to sort my mum's credit on her phone out but she has lost any credentials...can you help?
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Lee Stewart
(@ls_1983) reported
@EE You can’t help, as per original message it Has to be done over the phone and no matter when I call you’re always too busy to answer. Customer service basics is hire enough staff to answer the phones
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Nickrf1966
(@nickrf1966) reported
@EE @kisshufan4ever Ive had what seems same problem since my 40gb 5G Pixel 6 contract last year. EE solution, after spent hours trying to convince them something wrong was to disable 5G. But the EE Sim overrides the phone firmware and removes the option to disable 5G! Have to go into hidden test...
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Nathan coles
(@NathanColes5) reported
@EE Hi I have a 5g plan and a 5g iPhone but for some reason I don’t get any faster than 4g but yet I’m connected to 5g and when I go somewhere else in the country it seems to be very fast which is unbelievable im paying for this service and it’s shocking