EE Outage in Southport, Sefton, England

@EE Please can you assist urgently! My account is up to date, confirmed by you, yet I’ve had no service since 25 Nov. A very long online chat failed to resolve issue. Online chat is not available but I can only communicate online. You are ignoring me. I’m losing the will to live!

Just got my PS5 via @EE as an add on to my current contract! Got the text to say they were back in, ordered within 2 mins! Great service ! #ps5ukstock #ps5

@EE How long is the service going to be down for please? Both me and my dad are on EE and both our service is down.

@EE can you point me in the direction who can help me as my By sport app isn't working

@EE Erm.....manage your supplier open reach better so that the quality of my service doesn’t continue to deteriorate.

@EE Hi Georgia, thanks for getting back to me. It’s not that I am having problems at the moment but when I spoke to EE recently they offering a minimum guaranteed speed of 18mbs for a new 18 month contract. A couple of years ago it was either 28 or 32mbs, will be going elsewhere.

@EE hello, trying to purchase a new phone online via the website and the website seems to be stuck in a loop after you put delivery details in. The page reloads asking for address and postcode again, re-input, and the same happens again. Please help!

@EE Hi not a problem 😊

@VodafoneUK please tell how you have the cheek to advertise Unlimited data and yet have a 25gb fair usage limit yet a real network like @EE has a fair usage of 1000 GB ,

@SteveyAsp @ThreeUK @EE That what made me switch from three to ee , network congestion and the fact the 4g coverage from three in my area hasnt changed in 4 years, still no coverage, yet ee offer no 5g yet but 70-110mb 4g connection which is overkill but come in hand if my broadband goes down

@SteveyAsp @ThreeUK @EE Exactly. But three are making it sound amazing and reality its terrible, yet ee speed is not headline grabbing but very usable in built up congested areas which i would take all day long

Thank you to Alan from @EE for sorting out my problem and crediting £30 off my next bill #shabba 😊

@EE have suspended my account following a £208 charge for not trading my phone back within 14 days.However I have proof of postage from post office.Their solution is for ME to ring the company who delivered my phone directly even tho I can’t use my phone! I’m stuck in contract 😡

and given no definitive time scale. As a customer who has been with @EE for 10 years and someone who also utilises their broadband service, I am utterly disappointed at the customer service and lack resolution that I have just received.

In the 10 days I have experienced both extremes of customer service, first one was excellent customer service from @EE (best uk network bar none)and then the exact opposite from @SamsungUK who only care about taking your money and nothing else

Must of got to @EE just in time this morning. Upgrade offer went down £23 once I said I was going to somewhere else .....

@EE is there a problem with broadband in this area, mine has dropped out about 4 times today, my sister @jodonks in the same village is having the same problem. All lights green and normal on the router

@EE hello, help, moved to you on 20gig deal so surprised that I get texts saying used all data and pay for more, your staff say I only get 2gig. Overcharged

@EE ee is down in my mum's every page comes up with security issue and someone could be trying to get your details

Seriously can’t wait until my @ThreeUK contract is up, nothing but issues with the data. Bring on @EE !! #EE #ThreeUK

@EE My EE app is still not working, can't even open, complaint many times but no answer

@EE Any idea when the EE App is going to be back up and running, been issues with it for at least 2 weeks and I have no way of viewing my bills

@EE any idea when the EE app is going to be up and running. I have had issues with it for 2 weeks now, all the updates on my phone and app have been done so no issues there- I want to see my bill but can’t access it !!!!

@EE I’ve tried reporting a service issue but when I type my post code in it changed it to a completely different one. Twice. Any idea why?

@mattsmedley1974 @EE I have had them from o2, Ee and from 3.. I’m with Vodafone. I do pay 1 of my children’s contracts and she is with 3.. I just checked in their app to make sure! It’s a scam.. never follow the link

@Lindemann27 Tried all that! Even followed a guide online to check the router firmware was up to date! Last I can think is I need a signal booster but my flat is tiny! I’m practically sitting on the router!! It ******* useless @EE

@EE disappointed this evening, Any idea why my wife can't get as good a deal as a new customer for her renewal, even though we have both been with you for about 14 year. Shoddy. Think she'll be moving away

@EE I keep getting packet loss like wtf I have not been promised the WiFi I was told and this is been going on for months and I am getting ****** off

Hey @EE we pay for the BT sport app and when I cast it it doesn't have any sound. Can you help?

@LeaveEUOfficial @EE This kind of waste of money on lego knocks me ill. My brother has struggled for years due to lack of support after fighting and taking a bullet for our country. Who ever made this decision should never work for the British legion again.