EE Outage in Pulborough, West Sussex, England

@EE Morning can you take a look at BN13 area there has been consistent poor signal issues there particularly around the Tesco Extra store with Zero signal, I used to work for EE and will always advocate good coverage, however it's been too long at this p'code

Hi @EE Been trying to upgrade my phone since Thursday but keep getting a “SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE” error when using both app and website. Anyone able to help?

@ee - as your phone system is not working, any chance of an update on Twitter??

@EE I have never known such awful customer service. From a long time customer I have never been spoken to like that. Please could I have the details of your complaints team. Many thanks.

@EE how long have you been calling your customers liars. One of your customer advisors has been extremely rude regarding a known mast problem with signal in my area. I have been a customer for many years now. Please help.

@mouthwaite @EE I’ve had the worst customer service ever from Vodafone! I’ve been with them over 30 yrs I’m still waiting for things to be sorted .... 😴

@ThreeUK told on 5 different occasions in the last 24hrs my phone would be here today... And nothing, not even a follow up as promised... @Vodafone @EE look for a new customer?

@BrummyBoy13 @EE To be fair, until today I’ve never had a problem with them in 6 years. I do however feel let down on this occasion and @EE hadn’t responded which I find disheartening

@EE Are your services down in Worthing (again)? No Internet all evening, and given I barely get a mobile signal or mobile data signal, I'm feeling rather peeved...

@EE help needed - I was supposed to be connected to WiFi at my new house yesterday. There's nothing, and the data signal is so bad, I can barely use my phone. I'm disabled, can't go out, need connection urgently in case of emergency. Please help me!

@EE my broadband is down when it was only installed 2 days ago!?

@EE Why is it just for nhs staff am listed as a key worker working in a support living environment with people who have learning disabilities keeping them safe it should be offered to key workers putting there lives on the line too

@EE My broadband has gone down twice today already. I need to work. If you cannot handle me using the internet at home, you need to tell me now so I can make alternative arrangements.

@EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.

@virginmedia Signal has dropped back down to 1 bar of 4G again, 3 days in a row now. @EE said it was fixed, mind you’ve they’ve said that twice now. #🤥

@EE It’s still under warranty with you! I’ve been in a number of stores and they all say they never have loan handsets!

@EE Casey, never had this problem with O2, had multiple contracts for our family

@EE can’t make or receive any calls on your network. Turned phone off and on several times. can this be looked into. Thanks

@EE No, it hasn’t worked - 4G is still slow.

@EE I don’t know the postcode for where I am but it seems to be an issue around Waitrose in Worthing..

@EE @EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE the worst 🙄

@EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE Thank you I understand that! But I have been a loyal customer for over 10 years and working in retail myself keeping loyal customers happy and making feel wanted by the company no matter how much money they spend, I think, is very important in retail!

@EE Can you give me a contact number for your Bills & Payments department, I’ve just gone with another service provider & can’t find how to speak to someone now!

@EE On hold with your terrible phoneline. How is it you can't tell me how long I have to wait? My cousin was selling that kind of service to companies 25 years ago. Ordered the 4GEE Home 18m 100GB on 3rd Aug, still no sim card, despite 4 phone calls. Started charging me though

@EE I've had a text about an upgrade but haven't signed up for an upgrade as far as I'm aware, please can you help?

@EE Hi, I had pm'd you earlier but is it possible to get a sla for a complaint i had submitted please?

@EE Mobile broadband in East Ayrshire is down! (KA3). Your site says ‘recent problems, now fixed…’. They aren’t! Was promised 30mb signal, but get 5-10mb 90% of time, with regular crashes to 1-2mb. Not even close to good enough…

@EE so been on the phone with connectivity problems 20 minutes, got passed through to level 2(?) line DROPPED! Agent called back so im at the back of the queue again? Its coming to an hour now with zero resolution!