EE Outage Report in Heanor, Derbyshire, England

Problems in the last 24 hours in Heanor, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Heanor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Heanor, England

The most recent EE outage reports came from the following cities: Nottingham, Matlock, Ilkeston, Sutton in Ashfield, Derby, and Derby.

City	Problem Type	Report Time
Nottingham	Total Blackout	2 days ago
Matlock	Internet	12 days ago
Nottingham	Phone	12 days ago
Ilkeston	Wi-fi	13 days ago
Ilkeston	Internet	17 days ago
Nottingham	Wi-fi	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Heanor, England

Latest outage, problems and issue reports in Heanor and nearby locations:

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿chris holley🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@chrisholley12) reported 2 minutes ago from Beeston, England

  @EE looking to join EE. But would like unlimited data on the huawei p40 Pro. But less than £54. Currently on @VodafoneUK, best they could offer was £50 with discount an 10+ year customer

• 
  Cast Fireplaces (@castfireplaces) reported 7 minutes ago from Ripley, England

  So we can live stream video and audio back from Mars and @EE can’t get a phone signal 200 yds down the road from my house cmon sort it out

• 
  David Craven (@davidjcraven) reported 8 minutes ago from Derbyshire, England

  Incidentally @EE this is being done on your behalf, and makes you look bad by proxy.

• 
  Ishaq (@ishaqmadan) reported 10 minutes ago from Derbyshire, England

  @EE Hello, I topped up with £15 credit which I used to purchase a 3GB Add On Pack, however, the app reflects 1GB only and I was charged £10 for it. Appreciate your help.

• 
  Ken Godber (@GodberKen) reported 14 minutes ago from Annesley, England

  @EE still no access to BT Sport, subscribed, raised issue over 28 hrs ago, sent a DM 2 hrs ago.....nothing!!!

• 
  Rob Holland ⚽️ ☮️ (@robertholland_) reported 19 minutes ago from West Bridgford, England

  @sportingintel @EE Left them a few years back, I’ll never go back as their customer service is atrocious

• 
  Mark HAWTHORNE (@jimmybumpkin) reported 20 minutes ago from Derbyshire, England

  @EE no mobile signal at home address for 2 days now - told by Customer Service to use wifi calling - but guess what, my contract is going up by 14% - can you please get it resolved ? 3 handsets at home cannot be used effectively...

• 
  andrew anthoney 🍋 (@andytoon30) reported 20 minutes ago from Mansfield Woodhouse, England

  @EE And we are having network problems again, 3rd time in 7 days. What do we actually pay for, it’s a joke. Seriously considering my options now #ee #eedown

• 
  Amari✗✗✗ (@AmarDaMan) reported 21 minutes ago from West Bridgford, England

  @EE is the network down? I've topped up my father's phone with credit. The credit is available but no internet. I see other people are having issues. What's going on? Is the network down?

• 
  andrew anthoney 🍋 (@andytoon30) reported 23 minutes ago from Mansfield Woodhouse, England

  @EE Yes I have registered. I tried ringing my housemate several times yesterday afternoon and he is on ee too and it kept going to his voicemail. Seems to be a weekend issue all the time

• 
  NIGEL M 💛🖤 (@YorkKnightsFan) reported 30 minutes ago from Derbyshire, England

  @EE morning, is there a problem around the Derby area as I can’t connect to anything unless I’m connected to WiFi and need use of Apps for work , thanks

• 
  Samm 💙 (@_S8MM1_) reported 33 minutes ago from Derbyshire, England

  @EE I really don’t know what is happening I’ve been trying for 3days to get through! All u get is high number of calls!! And this morning it said service unavailable… never 👎 known this from EE, can someone contact me please,

• 
  Lee Cadwallader-Allan 🏳️‍🌈🇬🇧🇺🇦 (@DataAnalystLee) reported 33 minutes ago from Hilton, England

  @EE I have added the BT Sport add on and have the large screen add on active on my account but everytime I try to access via non-mobile it tells me I need to upgrade my account. Can you please help? Play extra for nothing at the moment.

• 
  Richard Radford (@richradford79) reported 43 minutes ago from Mansfield Woodhouse, England

  @EE never mind landing a plane, how about trying to let us land a phone call? Recent service has been shocking. I can’t make calls YET AGAIN today in NG18

• 
  Tyl’Ari (@tyl_ari) reported 45 minutes ago from Chellaston, England

  @EE why oh why is a simple downgrade so difficult for you…???? A month and two bills down the line and it’s still not right. The one thing I set out to avoid (being overcharged for a product I’ve already paid for) has come to fruition due to too many people dealing with things

• 
  Richard Radford (@richradford79) reported 47 minutes ago from Sutton in Ashfield, England

  @EE you are an absolute shower of ****. Yet again my business mobile won’t make or receive calls. Costing me money. What an absolute **** show in todays day and age where I have to rely on @WhatsApp to make calls. Happens far too often in the NG18 postcode. Useless.

• 
  Ben Curry (@ElecInn) reported 49 minutes ago from Chellaston, England

  @EE We have an ongoing problem in the area. I keep getting text saying it should be fixed in a little while longer and this has been going on for a month. Can we please get an update on how soon my phone will be working again. DE73

• 
  Louise Chapman (@loupnefc) reported 50 minutes ago from Mansfield Woodhouse, England

  My contracts up with @EE next month and genuinely shocked at the price of upgrade deals. Can anyone recommend another network? Seen some good deals on 02 and Vodafone but only ever been on EE

• 
  Gareth English (@garethenglish86) reported 51 minutes ago from Eastwood, England

  @EE currently having issues with an s21 ultra and galaxy watch 4 4g on @o2 (bear with me here) if I buy a galaxy watch 4 4g from EE with a data plan and get a mobile data plan for the s21 can they both use the same phone number? O2 can't seem to help me solve this issue.

• 
  🎀 𝓑𝓸𝓫𝓪 𝓢𝓴𝓮𝓽𝓽 🎀 (@Kale_eesi) reported 58 minutes ago from Matlock, England

  @EE Hi! Trying to get through to the Chesterfield store but the automated message when I call says that it's closed. Can you guys help? 😬

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Woodsin (@JohnWoodsin) reported 7 minutes ago

  @tomthewebcoder @EE oh sorry tom you have to act fast well have you try contacting your support team or try checking your passwords correctly ? if you have done that please kindly reply me inbox i have same experience before and i got it fixed may be i can also help here

• 
  Elz_tweets (@Elz_tweets) reported 10 minutes ago

  @EE Hello, I have received a PAC code and am moving over to another provider. How do I cancel my contract?

• 
  Andy Gregory (@Gregsop) reported 11 minutes ago

  @EE Now been waiting since SUNDAY for a call back. Disappointing with me being a customer since 1997 and having spoken to an EE representative about other things yesterday and assuring me he would leave notes for someone to call me...

• 
  Muntazir e Mahdi (@TigerZindaHay) reported 12 minutes ago

  @Ofcom @EE Your nonsense policy say that no network can guarantee coverage inside the homes in UK so they milk this policy 🙄

• 
  Impablomations (@Impablomations) reported 14 minutes ago

  @EE EE website is down, just shows blank screen. Tried on Chrome, Firefox, Opera and Chrome for Android

• 
  Superman is C K (@supertinytimo) reported 15 minutes ago

  @EE hi just a question I took out a Samsung phone with yourselfs never got anything with it like ear pods or the tablet what was that ? Also I pay for 5G and Iv never had that too

• 
  Mike Mason (@MikeMason_CO2) reported 15 minutes ago

  .@EE why is the network down in West Cumbria? It has been for days. No one can even explain why or when it will be fixed. #EE this is appalling customer service. At least bloody well tell us something.

• 
  Tim Reynolds (@Quiescence1) reported 16 minutes ago

  @EE I bought a second hand iPhone6 and had to buy an EE SIM card for £5 to unlock the phone. I never used the SIM and after 180 days EE wiped the SIM clean, stealing my £5! What idiot thought that was a good idea, because I will NEVER EVER use EE in future! *****!

• 
  Sarah Lawson (@Sarrrrahh) reported 16 minutes ago

  @EE Please can someone help me, I am in Paris and can't use my phone / call for help / website chat isn't working

• 
  Ursa Major Gardner (@GardnerLOJ) reported 20 minutes ago

  My @Apple iPhone 11 taken out with @EE on a 24 month contract has just failed on me at the 18months mark. The screen doesn’t respond to touch. Neither company wants to help and it’s going to cost me £205 to rectify. They don’t even know why it’s packed in. Pathetic