EE outages and service status in Chester, England

Problems in the last 24 hours in Chester, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Chester, England

The most recent EE outage reports came from the following cities: Runcorn, Wrexham, and Chester.

City	Problem Type	Report Time
Runcorn	Phone	8 days ago
Wrexham	TV	20 days ago
Wrexham	Internet	30 days ago
Chester	Phone	1 month ago
Wrexham	Internet	2 months ago
Ellesmere Port	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Chester, England

Latest outage, problems and issue reports in Chester and nearby locations:

• 
  Aled Roberts (@aledrob) reported 4 minutes ago from Saltney, Wales

  @EE It is now fixed but having lost service for 24 hours for a change EE made. I went to the Chester Broughton store as chat and call centre were constantly unavilable

• 
  reg morris (@gold123win) reported 4 minutes ago from Neston, England

  We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom

• 
  CamRyalls (@camryalls) reported 5 minutes ago from Chester, England

  @EE when are you gonna pull that advert feat. @RitaOra . It's ******* awful. Even without her being a known covid rule breaker.

• 
  reg morris (@gold123win) reported 5 minutes ago from Neston, England

  Why #BTGroup are the parent Group responsible for @EE Communications Why are you in #Neston &local server using signal strength to prevent any interaction on #Twitter + my incoming calls It is a criminal offence breaking RIPA Act of 2000 on Communication @paulthedyer @pritipatel

• 
  Liam (@Jezz1878) reported 12 minutes ago from Garston, England

  @EE website still down, shite

• 
  Honey Badger Custodian (@DylanWynneJones) reported 12 minutes ago from Gwersyllt, Wales

  @EE The engineers are due back this week again to hopefully fix it. Thank you

• 
  Rob (@Rigobluenose) reported 15 minutes ago from Littleton, England

  @EE hey. You’ve turned all my services off and failed to deliver new handset so I’m now without everything I pay for. Can you help pls

• 
  Johnny Яed (@ralphtheblue) reported 20 minutes ago from Sandymoor, England

  @EE @powelly83 Runcorn is down

• 
  Patricia Ann Farrell (@Far3Farrell) reported 21 minutes ago from Halewood, England

  @EE Been trying to contact support no response. I have taken SIM card out of iPad mini 4 then put it back in now can’t connect to EE? HELP

• 
  shaun long (@shaun_long) reported 24 minutes ago from Huntington, England

  @EE Currently on the phone with one of ur team trying for 2 weeks to sort out my Bt Sport with smart plan done everything asked not moved at all. Upgraded 2 weeks ago bout to cancel my contract awful service spent slot of money on contracts over years. LOYAL CUSTOMER?!!!

• 
  YNWA Kaiser 🏆🏆🏆🏆🏆🏆 (@YNWA_Kaiser) reported 26 minutes ago from Halewood, England

  @EE no service all day at home AGAIN! Need to see a reduction in my bill for this ridiculous (and expensive) lack of a network

• 
  Craig Pedder (@Pedder_YT) reported 26 minutes ago from Sandymoor, England

  Now that @GoogleStadia has enabled 4g/5g game play on mobile devices we need a partnership with the uks number one network @bt_uk @EE

• 
  Sam Kavanagh (@samkavanagh09) reported 29 minutes ago from Sandymoor, England

  @EE im on a iphone xs max but i dont think its the phone as ive not had this problem before

• 
  Rachel Moore (@Rach141286) reported 32 minutes ago from Garston, England

  @EE Hello. I need the issue sorting out with my numbers!! I’m getting a bit fed up now of being given different info!! Was told I would have a update by Friday last week and I’m still waiting for the update!! It’s been 2 weeks tomorrow and it’s still not sorted!!

• 
  Dannyefc1878 (@dannypercival30) reported 35 minutes ago from Coedpoeth, Wales

  @EE hi I have a problem with my phone

• 
  YNWA Kaiser 🏆🏆🏆🏆🏆🏆 (@YNWA_Kaiser) reported 36 minutes ago from Halewood, England

  @EE can you explain the point of having a phone that can’t make calls? Every day your service is down in halewood claiming engineers are onsite upgrading the network. This is not good enough

• 
  Kay Leaver (@mummykay74) reported 37 minutes ago from Heswall, England

  @EE is there a problem in the CH60 and surrounding areas? I and my son have been unable to use phones unless on wifi since last Friday?

• 
  Liam (@Jezz1878) reported 37 minutes ago from Garston, England

  @EE Website still down???

• 
  Uriel De Simoni 📖 (@Urieldesimoni) reported 44 minutes ago from Chester, England

  Just for the record, @EE’s broadband internet service sucks. I thought it was good for you to know guys.

• 
  Amy Atkinson (@amyatkinson8) reported 46 minutes ago from Chester, England

  @EE trying to contact someone re PAYG. Topped up with an unlimited minutes pack but can’t place calls (says I need to top up). Need to speak to someone. Customer service charge 25p/m please top up?! I should have minutes. Awful service.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hallie Mason (@Hallie912) reported 6 minutes ago

  @EE Help? Trying to top up our 4Gee wifi mini and it keeps saying “sorry! Please complete a captcha” but there’s no captcha?!

• 
  Phoenix Rahman (@Phoenixrahman) reported 8 minutes ago

  @EE will Apple Arcade be available as a standalone as a smart benefit or only as part of the full work plan for iPhone? I feel as a loyal customer, I feel that I’m not getting the best deal for loyalty.

• 
  𝕋𝕚𝕥𝕦𝕤 𝔸𝕟𝕕𝕣𝕠𝕞𝕖𝕕𝕠𝕟 💙 (@babydonutx) reported 10 minutes ago

  Just upgraded with @EE today and just found out that instead of 10gb I could have 40gb data for the same price and free delivery when Tina on customer services charged me!!! What the heck. That's another phone call I will have to make tomorrow. Call me @EE I need resolution.

• 
  CC (@Tink250608) reported 11 minutes ago

  @EE Just quotes my £200 to change a cracked camera screen! Walk down the road £25! 🤯

• 
  H is for Harp (@HarpSilver) reported 16 minutes ago

  @EE why is my 5g Pixel 4a 5g struggling to get even a H signal it's been like this for two days and yet my iPhone 12 is getting 5g no issues with O2 clearly you have signal problems in Edinburgh.

• 
  eve jones (@evejonesy) reported 19 minutes ago

  @EE Hi still having this issue intermittently. Was on the phone to one of your advisors but got cut off, tried to call back but no luck. I’m unable to use any data and WhatsApp just says connecting to network ?

• 
  Lisa (@Assam_in_china) reported 22 minutes ago

  @EE hello! 👋🏻 My phone has seemingly started waiting 12 hrs or so to give me voicemail notifications (well, I got a couple after I restarted which both times was ~12 hrs after a missed call). Is this an issue with the phone itself, or network? What can I try to fix it? 🙏🏻

• 
  just Julie (@Rocco76564224) reported 26 minutes ago

  @EE no signal again

• 
  Lin (@LinzieM79) reported 27 minutes ago

  @EE my signal keeps going, is this a problem with just me?

• 
  WKD (@WKDEN) reported 28 minutes ago

  @EE I need help