Is HSBC down in Weybridge, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Weybridge, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Weybridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Login (19%)
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Website (17%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Weybridge, Surrey, England
The most recent HSBC outage reports came from the following cities: Dorking and London.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
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HSBC Issues Reports Near Weybridge, England
Latest outage, problems and issue reports in Weybridge and nearby locations:
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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David Turner QC
(@GreatStrides65) reported
@HSBC_UK Patience is wearing out as I now have to leave for an all-day meeting having been on hold, across 2 calls, for >45 minutes. To blame this appalling service on the pandemic, as you still do, is disingenuous
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Simon Edwards
(@Turak64) reported
@JamieGiberti @HSBC_UK Open the app, press cancel to the first log in message. Click generate code in the bottom right. Then click generate code again, ensuring "log on" is selected at the top.
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Natalie Young
(@Scotslassie21) reported
@HSBC_UK I would like someone to contact me asap as I tried to make a complaint, however the CSR refused to put me through to H/O Complaints. Abs dreadful service.
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First Call
(@FirstForSupport) reported
@HSBC_UK I think you have a problem. I have been told that two replacement credit cards have been sent out (15/11 & 25/11) neither have turned up. I am still without the replacement card.
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Natalie Young
(@Scotslassie21) reported
@HSBC_UK Hi please help me for goodness sake ! Your telephone Banking service is absolutely shocking ! I've just spoken to a colleague in one of the call centres India and whoever the young guy is, he hasn't a clue how to speak to people. also referred to me as Mr on 4 occassion!
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Claire Rogerson
(@_ReeStar) reported
@HSBC_UK Hello there. Straight after updating my iPhone to the latest ios15.1 software release. I can’t delete the app and reinstall as I haven’t got the relevant security information with me, and I can’t access online banking because I need the code generated by the App. We need a fix!
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Mark Salisbury
(@mark_salisbury) reported
Dear @HSBC_UK it’s no good replacing cashiers with machines if the machines are broken. Yours frustratedly
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Mark Salisbury
(@mark_salisbury) reported
@HSBC_UK Muswell Hill. But I needed it to be working today. If you still had cashiers I would not have had a problem.
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Claire Rogerson
(@_ReeStar) reported
@HSBC_UK Hello…have you had positive responses from other customers that reinstalling the app after installing ios15.1 works? Could you please report the issue as well too, this really shouldn’t happen. Thank you the tel. no info.
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Martin Owen
(@Martinsalopian) reported
@HSBC_UK we need to talk to you. We have been cut off again after 55 minutes of holding. I cannot believe this service from a company of your size (and profitability).