HSBC status: access issues and outage reports

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mitcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 1 second ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  PlanetRobot (@PlanetRobot2) reported 1 minute ago from Camberwell, England

  @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

• 
  Dominic Baker (@dominicJB7) reported 8 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  chris (@bennys020) reported 11 minutes ago from Croydon, England

  @HSBC_UK app not working

• 
  Peter Wilkins (@Peter_Wilkins78) reported 18 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  Matias Cervi (@Tute) reported 23 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  shipar ahmed (@shiparttn) reported 23 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  John Boxall (@jdboxall) reported 31 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  YM (@Yadzinooo) reported 31 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Martín Chamarro (@martinchamarro) reported 31 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  steve (@stevedw40) reported 32 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  Mike Fuller (@ninepine) reported 39 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  bobsmailes (@bobsmailes) reported 41 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  bobsmailes (@bobsmailes) reported 41 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  John Boxall (@jdboxall) reported 49 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Sam Shethran (@ShethranS) reported 52 minutes ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Abi National (@amala_n_ewedu) reported 55 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Luke (@LukeHugh3s) reported 56 minutes ago from Croydon, England

  @HSBC_UK is there a fix for you app not working on this new iOS update?

• 
  Catriona Ritchie (@CatrionaRitchie) reported 59 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Ben Marshall (@marshallb60) reported 60 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Banks (@John_Banks12) reported 3 minutes ago

  @HSBC_UK Since no one responds on the hsbc account and Hsbc Australia don't seem to have one, I wondered if you (who I'm also a customer with, could help?

• 
  AI Enthusiast (@aici_interiors) reported 4 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Shirley (@SJacks61) reported 5 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  Dan (@pizzaboy) reported 7 minutes ago

  @pmcniffe @HSBC_UK I just went to a brand and they said it was an IT issue and it’s chill My concern is why haven’t they sent a new email telling everyone this rather than having thousands of customers sweating…

• 
  Stuart Fox (@stuartfoxmusic) reported 8 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Thomas Thorburn (@ThomasThorburn) reported 9 minutes ago

  @HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc

• 
  ((( Andrew Sharp))) #RejoinEU* #FBPA🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@MrBlanding) reported 13 minutes ago

  Why do @HSBC_UK make it impossible to correspond by letter ?? @TheFCA @financialombuds

• 
  Marion Blacker (@Marionblacker1) reported 13 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives

• 
  Ruth Anders (@987Anders) reported 13 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  John Kefas (@kefasjohn) reported 14 minutes ago

  @HSBC_UK The problem now is, since I send the documents and I even called you guys to confirmed whether you've received the documents, I was told that YES you guys have actually received the documents yet you guys haven't done anything about the account....3