HSBC status: access issues and outage reports

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mitcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

• 
  bobsmailes (@bobsmailes) reported 2 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  PlanetRobot (@PlanetRobot2) reported 3 minutes ago from Camberwell, England

  @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

• 
  shipar ahmed (@shiparttn) reported 7 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  Mike Fuller (@ninepine) reported 12 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Darren (@firstclubworld) reported 13 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Ben Marshall (@marshallb60) reported 13 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  mary spillane (@spillanemary) reported 16 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  YM (@Yadzinooo) reported 23 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Alex (@AlexRM) reported 23 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

• 
  Dominic Baker (@dominicJB7) reported 23 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  chris (@bennys020) reported 23 minutes ago from Croydon, England

  @HSBC_UK app not working

• 
  John Boxall (@jdboxall) reported 24 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  Luke (@LukeHugh3s) reported 26 minutes ago from Croydon, England

  @HSBC_UK is there a fix for you app not working on this new iOS update?

• 
  Catriona Ritchie (@CatrionaRitchie) reported 26 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 28 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Kenneth07834 (@kenneth07834) reported 31 minutes ago from Croydon, England

  @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

• 
  Abi National (@amala_n_ewedu) reported 35 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  John Boxall (@jdboxall) reported 40 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Peter Wilkins (@Peter_Wilkins78) reported 40 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  bobsmailes (@bobsmailes) reported 58 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grenville Mills (@GrenvilleMills) reported 7 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 8 minutes ago

  @HSBC_UK Did you seriously ask me to message me privately so you could tell me in private you can’t help? Are you serious?

• 
  Catherine Scott Paul (@cspbordarhouse) reported 8 minutes ago

  @HSBC_UK we cannot access mobile accounts or desktop for our business accounts do you have a problem? Wrote a private message 2 hours ago but still no response!

• 
  wcrpaul (@wcrpaul) reported 11 minutes ago

  @HSBC_UK You've made it impossible to apply via mobile for a loyalty cash ISA:- "A new way to log in" requests:- "Open your mobile banking app"... HINT: The app is already open 'cos I'm trying to apply for a loyalty cash ISA!! Gave up after 3 attempts. "A new way to log in" isn't perchance preparatory to government's scorned DIgitalID...?

• 
  SP (@upsteve1) reported 13 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  Space0day (@space0day) reported 14 minutes ago

  The mobile app support team isn't helping saying they don't have further access. @HSBC_UK

• 
  Diane Hackney (@dithespy50) reported 23 minutes ago

  @HSBC_UK You don't know what my repeated bad experiences are so how can you apologise for them? The same problem happened in April, May & today. I was told in May the problem has been resolved but it hasn't. Repeatedly denying me access to my own money because of your errors is disgusting

• 
  Yvonne Dickson (@YDDelia) reported 23 minutes ago

  @HSBC_UK what is going on re your ISAs. It’s been 3 months since I did an internal ISA transfer and nothing has been done. A formal complaint has got me nowhere and can’t even get a timescale. Absolutely shocking customer service.

• 
  Nicholas Sheehan (@thenicksheehan) reported 24 minutes ago

  @HSBC_UK I am trying to open a business bank account. Your systems are so impenetrable that it is impossible to get anything done. Quite possibly the worst experience I've ever had with banking.

• 
  Adam (@c0ntr0lzed) reported 25 minutes ago

  @HSBC_UK Is it possible to set up an Executor account without already being an existing customer of HSBC?