HSBC status: access issues and outage reports

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mitcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

• 
  mary spillane (@spillanemary) reported 39 seconds ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  Peter Wilkins (@Peter_Wilkins78) reported 2 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Martín Chamarro (@martinchamarro) reported 3 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  Mike Fuller (@ninepine) reported 4 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Ben Marshall (@marshallb60) reported 8 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  PlanetRobot (@PlanetRobot2) reported 9 minutes ago from Camberwell, England

  @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

• 
  John Boxall (@jdboxall) reported 9 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Catriona Ritchie (@CatrionaRitchie) reported 16 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Peter Wilkins (@Peter_Wilkins78) reported 16 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  Kenneth07834 (@kenneth07834) reported 23 minutes ago from Croydon, England

  @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

• 
  Darren (@firstclubworld) reported 23 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  John Boxall (@jdboxall) reported 28 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 31 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Alex (@AlexRM) reported 40 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

• 
  chris (@bennys020) reported 40 minutes ago from Croydon, England

  @HSBC_UK app not working

• 
  steve (@stevedw40) reported 42 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  Abi National (@amala_n_ewedu) reported 52 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Dominic Baker (@dominicJB7) reported 53 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  YM (@Yadzinooo) reported 56 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  bobsmailes (@bobsmailes) reported 59 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  さぶろう (@Sub_Low19) reported 8 minutes ago

  Hi, @HSBC_UK I'm hoping you can help. I tried calling to reactivate my frozen account, but the automated system asks for my telephone banking security number, which I don't have it with me. Could you please provide a phone number where I can speak to someone directly? Thanks.

• 
  ❄️ (@shegszmaestro) reported 13 minutes ago

  3. Most concerningly, we are currently unable to process staff salaries. Our employees should not have to suffer because access to our company’s funds has been restricted without a clear reason or a timely resolution. @HSBC_UK

• 
  Louise (@LouiseZaaijman) reported 13 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 16 minutes ago

  @HSBC_UK Did you seriously ask me to message me privately so you could tell me in private you can’t help? Are you serious?

• 
  Rachel Gooden (@rachgooden) reported 22 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  Mahen (@MahendraJasraj) reported 22 minutes ago

  Two people. One joint @HSBC @HSBC_UK account. Same address. Same finances. Yet I’m often delayed and restricted to manage my account while my English partner isn’t. After 10+ years as a customer, I’m left wondering: what explains the difference? #banking #uk #money

• 
  Nathan (@nathanwilde83) reported 23 minutes ago

  And the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!

• 
  Nicholas Sheehan (@thenicksheehan) reported 23 minutes ago

  @HSBC_UK But your agents on the phone cannot help people with online applications. They say that themselves. You really need to work on your new customer journey as right now .. I can't see why anyone would want to struggle with it and become a customer.

• 
  DailyDOOH #AdTECH #DOOH #AI (@DailyDOOH) reported 24 minutes ago

  I know it doesn’t work this way but I have been a customer of @HSBC_UK for over 40 years (when it was simply Midland Bank) and have had, at times, three current accounts and a mortgage with them so why don’t I ever get invited to @QueensTennis as a guest?

• 
  Richard Kennedy (@RichardKennedy) reported 26 minutes ago

  @HSBC_UK @1an3 “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”