HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Mitcham, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Mitcham, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mitcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Mitcham, England
The most recent HSBC outage reports came from the following cities: Sutton, Southall, City of London, Coulsdon, London, Wallington, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton
|
Website | 9 hours ago |
|
Southall
|
Mobile App | 21 hours ago |
|
City of London
|
Mobile App | 5 days ago |
|
Coulsdon
|
Withdrawals | 13 days ago |
|
London
|
Mobile App | 14 days ago |
|
Wallington
|
Login | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Mitcham, England
Latest outage, problems and issue reports in Mitcham and nearby locations:
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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John Boxall (@jdboxall) reported from Merton, EnglandBut @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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steve (@stevedw40) reported from Wandsworth, England@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Ben Marshall (@marshallb60) reported from Kingston upon Thames, England@HSBC_UK is there a problem with the app, balance after bills unavailable?
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Matias Cervi (@Tute) reported from Wandsworth, England@HSBC_UK can you please give me access to my account?
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James Tewes (@James_Tewes) reported from Poplar, England@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported from Islington, England@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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Mike Fuller (@ninepine) reported from Croydon, England@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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AO (@Adeolu_98) reported from London, England@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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فرانتشيسكو (@tercumanFLB) reported from Islington, England@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Martín Chamarro (@martinchamarro) reported from Hackney, England@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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YM (@Yadzinooo) reported from Merton, England@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Marius Fanu (@mariusfanu) reported from East Ham, England@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Abundance London (@AbundanceLondon) reported from Hounslow, England@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Varun Khanna (@vk225) reported from Camden Town, England@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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AO (@Adeolu_98) reported from London, England@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sirius_Revenge (@Sirius_Revenge) reportedSo @HSBC_UK deactivates an account of mine without permission & failed to notify me of the cancellation. Standing order transfers money into what I assumed was an active account. Money vanishes into thin air. HSBC won't give me the money back, they don't understand the issue💀
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Jack Drury (@Jackcdrury) reported@goalman2000 @HSBC_UK Found this thread checking the number today - indeed it’s HSBC (or somebody with a huge level of access to complaints, account info and the bizarre desire to talk about complaints)
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Luke Massie (@LukeMassie) reported@petermidgley @HSBC_UK @VibePay I’ve been sent a few examples of “incumbents” that do support multiple account linkage which is great to see 💪🏼
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Suji J (@SuJonaathan) reported@HSBC_UK is your online banking down? Can't seem to access my accounts all day. It says there is a server down.
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uaadil (@uaadil2) reported@HSBC_UK Yesterday, I called up to ask if I can raise a complaint for the poor service/response. I was told I definitely can and was forwarded again to an endless hold music. So, where does that leave a customer? Has the service level really dropped so low or is it across board?
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WitchEnd (@witchendaswas) reported@HSBC_UK Please give Francesca at your Crawley branch a raise and a customer service badge...
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Gonçalo Dorotea Cevada (@goncalo_dc) reported@HSBC_UK It was a mere compliment to your service and assistance when compared with the terrible client service of @santanderpt.
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Big V Cop (@big_copper) reported@HSBC @HSBC_UK - telephone customer services - absolute waste of time.
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Paul Roberts (@PaulRob8) reported@HSBC_UK Tried that spoke to an assistant who took me through security and then hung up. Great service 😡😡😡NEW CALL STARTED ON HOLD AGAIN
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Elle Laird (@ellelaird) reportedto be told I can’t due to only making minimum payments on my credit card - absolutely disgusting @HSBC_UK. This was my son in store today after having to travel 45mins as my local branch didn’t have the service. I need a separate account to pay invoices for his school provision.