HSBC status: access issues and outage reports

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mitcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

• 
  Matias Cervi (@Tute) reported 4 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  Martín Chamarro (@martinchamarro) reported 5 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  Sam Shethran (@ShethranS) reported 11 minutes ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Mike Fuller (@ninepine) reported 13 minutes ago from Croydon, England

  @HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)

• 
  mary spillane (@spillanemary) reported 14 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  Luke (@LukeHugh3s) reported 15 minutes ago from Croydon, England

  @HSBC_UK is there a fix for you app not working on this new iOS update?

• 
  Darren (@firstclubworld) reported 18 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Ben Marshall (@marshallb60) reported 19 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  Dominic Baker (@dominicJB7) reported 25 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 25 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Abi National (@amala_n_ewedu) reported 26 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  bobsmailes (@bobsmailes) reported 28 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  chris (@bennys020) reported 33 minutes ago from Croydon, England

  @HSBC_UK app not working

• 
  YM (@Yadzinooo) reported 36 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Catriona Ritchie (@CatrionaRitchie) reported 38 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Peter Wilkins (@Peter_Wilkins78) reported 39 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Alex (@AlexRM) reported 43 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

• 
  shipar ahmed (@shiparttn) reported 52 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  bobsmailes (@bobsmailes) reported 57 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  Mike Fuller (@ninepine) reported 59 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Superficialsupermum (@superficialmum) reported 7 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  Carly (@limebean) reported 9 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  Tony McFarlane (@TonyMcFarlane2) reported 11 minutes ago

  @HSBC_UK why is it so difficult to set up a standing order? Can’t do it on app, can’t get into online banking, virtual assistant no help, found round in circles

• 
  Gemma Retchless 🖇 (@fordkashot) reported 11 minutes ago

  @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

• 
  Pratik Bhongade (@mpratik02) reported 14 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Suzanne McGowan (@Suzanne36861284) reported 16 minutes ago

  @HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 16 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  John Banks (@John_Banks12) reported 22 minutes ago

  @HSBC_UK Since no one responds on the hsbc account and Hsbc Australia don't seem to have one, I wondered if you (who I'm also a customer with, could help?

• 
  Superficialsupermum (@superficialmum) reported 23 minutes ago

  @HSBC_UK Still cannot access my business funds and cannot operate as a business. Back end issue for everyone who switched over from Kinetic (which was all sorted over a week ago) but now cannot access the account.

• 
  T Bolts (@Marathon_Tardis) reported 24 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.