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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Mitcham, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mitcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (20%)
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Login (15%)
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Transfer (5%)
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Withdrawals (3%)
Live Outage Map Near Mitcham, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London, Wandsworth and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Mitcham, England
Latest outage, problems and issue reports in Mitcham and nearby locations:
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King 👑 David
(@KingKawika93) reported
from
Ilford, England
Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Unum Amin Ph.D.
(@meloncleveland) reported
Hey @HSBC_UK I’ve had a payment pending on my account since May 17, have called in internationally 10 times and spoken to various reps who have been unable to resolve this issue. Feeling very frustrated at not being able to spend my own money. Please help
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Gina Fegan
(@GinaFegan) reported
@Xero @HSBC_UK When I got the generic message saying problem with HSBC solved - when it isn’t!!!!! I deleted it!!
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Henry Lloyd
(@henryjlloyd) reported
And all I have seen is @HSBC_UK telling people to revert their operating systems to iOS 14 which is a very difficult process and not good customer service. Get your arses in gear and spend a tiny percentage of your revenues on your customers' user experience. It is unacceptable!!
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stusmasterchief
(@StuartMansour) reported
@mayeilimexx @HSBC_UK @Stonewallhousin Use my brain? Why the insult? Please explain to me why it matters who a person chooses to be intimate with has any bearing on whether we choose to help someone. It literally doesn't matter! They need help and support, not being segregrated into groups to tick boxes.
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Tom
(@tomtomsnap) reported
How on earth @HSBC_UK ‘s ATM not issued cash due to fault, got text alerts from @HSBC confirming issue. 1 month on, HSBC still holding my monies (£500). Unbelievable!! Staff lied 7 working days, then 30 days, then 30 “working days”. Soon ll close my accounts with @HSBC_UK
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May 🌸
(@mayeilimexx) reported
@Harshbutfairy @HSBC_UK @Stonewallhousin Where did it say they were housing anyone? They’re giving people an opportunity to open a bank account even if they don’t have a fixed address, how can you possibly manage to find a problem with that???
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Tom
(@tomtomsnap) reported
@HSBCUKBusiness Hi @HSBC_UK complaint was filed. 1st reply-We are investigating. 2nd reply-Sorry we can’t resolve!! Time wasted. Phoned HSBC Premier, Matt was completely uninterested, not even introduced himself, “Can I take your name, what can I do 4 you”!! Poor service!! Surely, not “Premiere”
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Sarah Manuel
(@luluscales) reported
@HSBC_UK Your call centre staff are extremely frustrating. Trying to reset my password, and they keep asking for information which is only available to me if I have access to my accounts! 'can you tell me this?', 'no, its on my statement, which i cant access'. Madness.
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Jamie Garroch
(@JamieGarroch) reported
Thank you @HSBC_UK for making my return to the UK for the first time in 2.5 years a complete misery by blocking my debit card whilst trying to pay for a hire car. Over an hour to sort out is unacceptable service.
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DJ Dazzy D
(@DJ_DazzyD2016) reported
@HSBC_UK I'm a Business Banking customer and I've now been in call queues totalling over ten hours this week to get an issue resolved with a payment. Can a manager get back to me as this is unacceptable?