Hyperoptic outages and service status in Walton-on-Thames, England

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Walton-on-Thames, England

The most recent Hyperoptic outage reports came from the following cities: Southall, and Hammersmith.

City	Problem Type	Report Time
Southall	Internet	8 hours ago
Hammersmith	Internet	6 days ago
Hammersmith	Total Blackout	3 months ago
Epsom	Internet	3 months ago
Hammersmith	Internet	3 months ago
Hammersmith	Internet	4 months ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 4 minutes ago from Hillingdon, England

  @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

• 
  Denis O'Regan (@TheDenisORegan) reported 5 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Denis O'Regan (@TheDenisORegan) reported 6 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Denis O'Regan (@TheDenisORegan) reported 23 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 26 minutes ago from Hillingdon, England

  @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

• 
  Denis O'Regan (@TheDenisORegan) reported 28 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Helmut Pflueger (@helmutpflueger) reported 37 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Dania (@dan_soe) reported 41 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 42 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Henry (@erossiniuk) reported 47 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Henry (@erossiniuk) reported 60 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Henry (@erossiniuk) reported 60 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mattia Righetti (@matttrighetti) reported 3 minutes ago

  @Hyperoptic all good? Service has been down for hours now

• 
  Siddhant patni (@RafaSidwolf) reported 8 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  Jonathan Sacerdoti (@jonsac) reported 10 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  🏳️‍🌈 Barrie (@jammach) reported 10 minutes ago

  @IainSankey @virginmedia I’m with @Hyperoptic who apart from one outage because of equipment failure have been very good. They are regional unfortunately and not universally available. Always good to shop around, especially with providers who supply synchronous fibre connections - eg download and upload speed the same.

• 
  Ryan 🤠 (@Slimothy_James) reported 11 minutes ago

  Intermittent speeds as low as 0.35Kbps from @Hyperoptic for the last 3 weeks. Totally unusable service. Somehow the faster and more reliable of the two providers that actually cover my building so I can't switch, otherwise I would. Great job, guys.

• 
  Jean-Paul Percival (@joyjppercival) reported 12 minutes ago

  @Hyperoptic 16 hours no service, no updates no respond to chat and call. Most useless service provider ever.

• 
  JO (@Iijo__9) reported 12 minutes ago

  @Hyperoptic My router has had a red Internet light for over 3 hours. I’ve power-cycled it several times, but the Broadband light is green and the Internet light stays red.. could you help please?

• 
  EKO (@EKOcasts) reported 13 minutes ago

  @heyimtwiggy @Hyperoptic Booked @TeamEndpoint studio for desk tomorrow cause there's "no expected resolution timeline" just a guess of 3 days 😭😭

• 
  Tan Linh (@JustWinston149) reported 13 minutes ago

  @Hyperoptic cant wait to cancel my contract with hyperoptic, useless internet provider