Hyperoptic Outage Report in Walton-on-Thames, Surrey, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (13%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent Hyperoptic outage reports came from the following cities: London, Greater London, Hampstead, Wandsworth, Kensington and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Greater London |
Wi-fi | |
| London |
Internet | |
| Hampstead |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Ringa
(@Riinga1) reported
@BlueyRL @Hyperoptic @HyperopticCS i was joking about virgin media im lagging on 30 ping and when i see the lag im on 300 ping its like the ping is clickbaiting or something internet is so bad i cant even watch youtube no joke
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Danielle
(@F1Danii) reported
No Wi-Fi for 11 days, and within 48 hours it’s down again. @HyperopticCS Hyperoptic bet you’re glad to see me back tweeting you again. How can you subject a customer to this level of shoddy service? My lively hood is reliant on broadband and you’re putting this at risk.
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Hoo-lee
(@lj_cedenoq) reported
@HyperopticCS Tried cancelling contract because you can’t deliver the promised service + it’s impacting my ability to work. Now I’m told I have to pay a £170 fee!!?? Replied to an open ticket 3 days ago and yet to hear a response back from @Hyperoptic at all!? Need solutions!!!!
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Tom Hill
(@tomm3h) reported
@jesslynnrose @axelk @Hyperoptic That generally comes down to discussions with the building owners, whom either don't want to talk about it, or don't like the terms offered. The same schtick would also quickly hinder anyone else.
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Brad Webb
(@brad_webb93) reported
@Hyperoptic absolutely disgusting service, rude engineers, inappropriate to my partner… I won’t be continuing with they’re services, maybe they should pay their own bills before I pay mine
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Nomad
(@nomad_4220) reported
@Hyperoptic Fix upload speeds in glasgow
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RNL
(@R_N_Lee) reported
@HyperopticCS @Hyperoptic still no internet access, counting 6 days now. Reminder that it was your engineer that caused this issue. CS not giving an update and clueless as to what the problem is. Who can fix this?! You have 24 hours until I switch. Do not use this provider
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Danielle
(@F1Danii) reported
@MiniNeedsSleep @Hyperoptic Given I haven't had Wi-Fi for 11 days this month, no surprise their own staff don't want to rely on the service. AVOID at all costs.
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Sonia
(@Sonia19020057) reported
@HyperopticCS @Hyperoptic I have done so pls help!
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kunal
(@kunalgulati12) reported
Hello @Hyperoptic @HyperopticCS my support ticket 2430488 has been lying with team from 13th august and no one has responded yet . Could you please help ?