Nationwide status: access issues and outage reports
Some problems detected
Users are reporting problems related to: login, website and mobile app.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Ilford, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Ilford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Nationwide
Nationwide is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (29%)
- Website (26%)
- Mobile App (26%)
- Transactions (12%)
- Transfer (5%)
- Withdrawals (1%)
Live Outage Map Near Ilford, England
The most recent Nationwide outage reports came from the following cities: Hackney, London, City of London, Harringay, Newham, Tower Hamlets, Poplar, Dagenham, Kensington, Swanley, and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney
|
Login | 21 hours ago |
|
London
|
Mobile App | 24 hours ago |
|
City of London
|
Website | 2 days ago |
|
Harringay
|
Website | 2 days ago |
|
London
|
Transactions | 4 days ago |
|
London
|
Website | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Ilford, England
Latest outage, problems and issue reports in Ilford and nearby locations:
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Keighley West (@KeighleyWest) reported from Hackney, England@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Angry (@Palouisea) reported from Enfield Lock, England@AskNationwide if you or your loved ones were seriously ill and got this letter would you be impressed. Plus on one of my calls I did explain loopholes in your security. Bit hey sure your "root cause team " no plain English here. ??? Staff training??? Moving out soon as you help
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Sandra Dibble (@Dibbssa) reported from Walthamstow, England@AskNationwide not ideal that I can’t pay for something online this morning as you have a problem with verifying my payment on your system?
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Angel (@dragonsangel01) reported from Poplar, EnglandRight I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡
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AgentGrizzle ™ © (@AgentGrizzle) reported from Enfield Lock, England@GavinCorrigan @AskNationwide Something fishy here. They can’t put money in, but are happy for it to come out? 🤔 This close to Christmas…when people get paid early to help cover the extra costs
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Hannah Moyne (@hannah_moyne) reported from Bromley, England@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Sandra Dibble (@Dibbssa) reported from Walthamstow, England@tomtomwilkins @AskNationwide Funny that they don’t believe their shareholders when they report an issue and follow it up with photographic evidence.
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amanda (@amanda11350524) reported from Ilford, England@AskNationwide can you please advise when my issue will be resolved. Advised your systems are all down. Advised that issue been escalated and to wait for response. No further infomation/help given and would not be put through to payment dept
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Dmitri Old (@DmitriusOld) reported from London, EnglandCredit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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AgentGrizzle ™ © (@AgentGrizzle) reported from Enfield Lock, EnglandBanked with @AskNationwide many moons ago. Seen in the news that they’re struggling to process payments - THIS CLOSE TO CHRISTMAS. They were a calamity then & it seems like nothing has changed. Join a challenger bank - they value your custom and offer excellent customer service!
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Jeff Evans🇬🇧 (@JeffEnfield) reported from Enfield Lock, England@AskNationwide Other Banks also have high levels of inbound payments, I don't believe they are experiencing any issues. Seems to be a regular occurrence lately, whats going on???
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Connor (@connorlol) reported from Paddington, England@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Josephine Tolond 💙💛🌻 (@JoTolond) reported from Kensington, England@AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login
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Keighley West (@KeighleyWest) reported from Hackney, England@garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now
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Vanessa Welham (@VanessaWelham1) reported from Lambeth, EnglandAfter 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Julian Budd (@redmanjules) reported from Poplar, England@AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show
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Dmitri Old (@DmitriusOld) reported from London, England@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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angela💙💚🌈💐La! (@andersonsangela) reported from Bromley, EnglandReally disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
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Sy Howard (@Syhoward1974) reported from Grays, England@AskNationwide when can I expect a final mortgage statement as we have been waiting over 6 weeks now and we was told after 15 working days, just interested as we feel we have paid to much?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Reef Spencer (@Reef_Spencer) reported@AskNationwide hi, I use a proxy payment card (Curve) that then charges my nationwide accounts for purchases. One of my cards is now blocking this, best way to fix this?
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Steevecopping (@steevecopping) reported@AskNationwide you could help with this crisis by removing your onerous arranged overdraft interest rate...
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Will Earl (@wilearl) reportedHi @AskNationwide have been trying to speak to someone regarding my mortage, tried online chat and also calling but been on the phone waiting for over 20mins.... please can you help? Thanks
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Fraser Garrow (@frsrgrrw) reported@AskNationwide internet banking is down again. this has happened multiple times since i joined. i think i've missed a payment due to this
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RunNeighRun (@bigbadste321) reported@AskNationwide Do you have technical issues again I have been able to transfer money between account this morning but I have just transferred money from a barclays account to my nationwide account and it is not showing...?
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Melville Carrie (@MadMaxMel) reported@AskNationwide No. I get it’s hard for everyone, but it doesn’t need to be this disjointed for customers. Please just pass on to the Digital team that “hand over” needs working on
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Dj Graham J™️ (@1DJGrahamJ) reported@AskNationwide How do I access live chat I see no option to do this?
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Dawn Gifford 💙 (@dawnie2305) reported@AskNationwide is there any problem with the nationwide online banking app because all day I've been getting a message up whenever I tried to load the app saying sorry having a technical issue at the moment. I have reinstalled the app and it's still not working
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Fraser Garrow (@frsrgrrw) reported@AskNationwide no, directly from your website
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Lee Collier (@lpcollier) reported@AskNationwide We called the number on your website, spoke to someone yesterday and asked for an appointment, they told us the info needed and said the only thing we could do was call back today and wait on hold.