Nationwide status: access issues and outage reports

Problems in the last 24 hours in Feltham, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Feltham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Feltham, England

Latest outage, problems and issue reports in Feltham and nearby locations:

• 
  Who Cares (@ihatetimBL) reported 6 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Charlotte McBrayne (@CharlieMcBrayne) reported 11 minutes ago from Hillingdon, England

  @AskNationwide Hi, is there an issue with receiving payments again via BACS?

• 
  Steve Brown (@BrownGFX) reported 22 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 27 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Nigel Vivian (@nigelvivian) reported 29 minutes ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

• 
  Stephen McClay (@SMcClay29) reported 33 minutes ago from Hounslow, England

  @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

• 
  Maureen McGinn (@mcginn_maureen) reported 37 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

• 
  Who Cares (@ihatetimBL) reported 54 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Who Me? (@Mr_ML07) reported 56 minutes ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Adam Rees-Taylor (@adamreestaylor) reported 58 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 7 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 9 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  Jason Crane (@1975crane) reported 9 minutes ago

  @AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all

• 
  Platinum Trophy 141 (@plattrophy141) reported 14 minutes ago

  @AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank

• 
  B S (@x19393939) reported 15 minutes ago

  @AskNationwide are faster payments down again? Sent money to my other bank and it's not arrived nothing on your website.

• 
  Tracy (@Tracy52468806) reported 18 minutes ago

  @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

• 
  Premier League tour (@IAmtheRedeemer) reported 20 minutes ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  Tom McGivern (@tommcgiv) reported 21 minutes ago

  @AskNationwide As a so-called customer lead organisation you should at least give customers the ability to contact by email people with influence within the organisation

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 22 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  Don Calogero (@Hengist123) reported 22 minutes ago

  @MichaelFra89678 @AskNationwide A lot of people took out £100 savings in every building society in the age of carpetbaggers trying to close them down, in the hope of a huge windfall.