NatWest

Is NatWest down in Shepherds Bush, Greater London, England?

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Shepherds Bush, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NatWest Outage Chart in Shepherds Bush, Greater London, England 10/22/2025 11:05

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Mobile App (38%)

    Mobile App (38%)

  2. Login (25%)

    Login (25%)

  3. Transactions (19%)

    Transactions (19%)

  4. Website (13%)

    Website (13%)

  5. Withdrawals (6%)

    Withdrawals (6%)

Community Discussion

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NatWest Issues Reports Near Shepherds Bush, England

Latest outage, problems and issue reports in Shepherds Bush and nearby locations:

  • ME8803076435 ME88 (@ME8803076435) reported from City of London, England

    This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.

  • thatniamh Niamh O'Reilly 😷 (@thatniamh) reported from Hammersmith, England

    Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****

  • DemetriTurin Demetri Turin (@DemetriTurin) reported from Bromley, England

    @LBC If you ride a sports bike 750cc and above. It is practically impossible to ride at 20mph. You then become a danger trying your damdest trying to do so. And poo bags to NatWest giving a Male a year off for the newborn. Demetri Turin

  • tvercaut Tom (@tvercaut) reported from Ealing, England

    Who else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk

  • CliveJGoodwin Clive J Goodwin (@CliveJGoodwin) reported from Bromley, England

    @NatWest_Help Embarrassed at the lack of help you have shown in a cost of living crisis. Separating from my partner and selling the house. You offer us a new 2 year mortgage deal when my rate ran out? #natwest #jokebank Been with you over 25 years. #mse

  • ___lynniie Mercedes TL 🥝 (@___lynniie) reported from Poplar, England

    Natwest customer service & British Airways customer service 😔 Same Whats App Group

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Walthamstow, England

    @aaronjdoots @NatWest_Help That is ridiculous. I stopped banking with NatWest years ago, awful attempt at a bank.

  • ME8803076435 ME88 (@ME8803076435) reported from City of London, England

    @stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • JackHead95 Jack Head (@JackHead95) reported from Richmond, England

    ‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/

  • RhynoMu mohammed uddin (@RhynoMu) reported from East Ham, England

    @newlands_chris hi my name is mo I just need some advice, I went shopping yesterday and was paying with my natwest card and it kept declining and I know I have money in the account then I access my account on the app non of my account showing I have rang them but they can't help

  • beady_stace 💙 Stacey Killon (@beady_stace) reported from Worcester Park, England

    Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest

  • ByGeoffW Geoff Whitehouse (@ByGeoffW) reported from Croydon, England

    For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.

  • miguelagviegas Miguel Viegas (@miguelagviegas) reported from Wandsworth, England

    @Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience

  • XBerts Bert (@XBerts) reported from Lambeth, England

    @NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!

  • ME8803076435 ME88 (@ME8803076435) reported from City of London, England

    Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.

  • nadiaholmesx nadia holmes (@nadiaholmesx) reported from Wandsworth, England

    almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh

  • shazzstevo Sharon Stephenson (@shazzstevo) reported from Enfield Lock, England

    @NatWest_Help. I accidentally paid funds to a NatWest Credit Card via faster payment. This credit card was closed a few years back. It took me 3 calls to get some info & I was advised it could take up to 21 days. I am a NatWest customer & it was paid to NatWest Account.

  • XBerts Bert (@XBerts) reported from Camberwell, England

    @NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever

  • JoshWhelan Josh Whelan (@JoshWhelan) reported from Southall, England

    @TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • MelissaByJovi MelissaByJovi (@MelissaByJovi) reported

    If you’re tempted to do the @NatWest switching offer for £200 — don’t bother. Two hours on their support chat and still I don’t have my sort code or account number, or my customer number. They don’t email or post any of these “minor” details.

  • tomaszrykala Tomasz Rykała (@tomaszrykala) reported

    @NatWest_Help Hi, to apply for a Natwest Credit Card the application asks me for my Natwest Acc No or to Log in to Online Banking, for which I need the same, even though I did indicate I'm no a current customer. Eh? A Catch 22!

  • voxacle Voxacle (@voxacle) reported

    Natwest# says its telephone banking service is normal, but it has been out of order for hours. Again. Hopeless

  • jakestebb dart_twin (@jakestebb) reported

    @NatWest_Help is it just me or is the NatWest app not working?

  • shhhimdead sid dead (@shhhimdead) reported

    @NatWest_Help can't log into the natwest app Any help available?

  • voxacle Voxacle (@voxacle) reported

    NatWest# seems it's telephone service is working normally. It's not. I have been trying all day and keep being told that there are technical issues

  • Nugget_Courtney Courtney (@Nugget_Courtney) reported

    @NatWest_Help hi! I'm trying to link a card in PayPal. I have approved this through the Natwest app but it's saying it couldn't confirm it was my card and to sort it out with my bank? Any help would be great!

  • CryptoOslo99 🇳🇴 (@CryptoOslo99) reported

    @MadScientistFF Got my job at NatWest/RBS via Adecco and spent 22 years there as a full time permanent staff member, no issues at all.

  • JeanneBartram Lady Jasmine the European Cat (@JeanneBartram) reported

    @steviweavi NatWest were very reluctant to cancel this payment for me. I've never asked for it before ever. Nationwide told me that they had a lot of people with same issue. When a firm does this sort of thing, I never use them again or any similar schemes elsewhere.

  • Manisha_Babra Manisha Saggu (@Manisha_Babra) reported

    @Wise I put money into my Malaysian Ringgit account and as my NatWest account is in my married name and my Wise is in my maiden name (on my passport) I was asked for documentation. I provided my marriage certificate immediately however the transfer is still on hold. Please help