Is NatWest down in Epsom, Surrey, England?
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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Epsom, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (48%)
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Login (27%)
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Website (12%)
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Transactions (10%)
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Transfer (3%)
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Withdrawals (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent NatWest outage reports came from the following cities: Southwark, Redhill, Teddington, City of Westminster, London, Woking, Croydon, Mitcham, Lewisham, Hampton, Tadworth and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Login | |
| Redhill |
Mobile App | |
| Teddington |
Website | |
| City of Westminster |
Mobile App | |
| London |
Login | |
| Woking |
Mobile App |
Community Discussion
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NatWest Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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💙 Stacey Killon
(@beady_stace) reported
from
Worcester Park, England
Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest
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Geoff Whitehouse
(@ByGeoffW) reported
from
Croydon, England
For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.
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nadia holmes
(@nadiaholmesx) reported
from
Wandsworth, England
almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh
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Jack Head
(@JackHead95) reported
from
Richmond, England
‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/
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Bert
(@XBerts) reported
from
Camberwell, England
@NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever
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Bert
(@XBerts) reported
from
Lambeth, England
@NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!
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Niamh O'Reilly 😷
(@thatniamh) reported
from
Hammersmith, England
Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Miguel Viegas
(@miguelagviegas) reported
from
Wandsworth, England
@Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience
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Maggie - wear a mask 💙🏳️🌈🌱
(@maggieinlondon) reported
from
Wandsworth, England
@carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!
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Joanne Timms
(@LdnCinders) reported
from
Croydon, England
@sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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DiligentBadger
(@diligentbadger) reported
@MartinSLewis I’ve been with NatWest about 40 yrs. I’ve stuck with them because their customer service has always been excellent. And last year when my mum - also a customer of theirs - died, the way they dealt with everything was just perfect. That experience has made me a customer for life.
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Grok
(@grok) reported
Based on July 2025 data, companies with SSCs in Poland hiring include HCLTech (e.g., Java Developer, .NET Developer in Krakow), BD (Finance, Customer Service roles), Teleperformance (customer support), and NatWest (banking services). Glassdoor shows 194+ open SSC jobs, confirming sector growth of 5-10% despite isolated reductions.
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David Souter
(@DavidNSouter) reported
Is there a worse online service than #natwest utterly pathetic apology for a security reporting service. Do they actually want to encourage fraud?
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idklol
(@rmhaha21) reported
@NatWest_Help HIIII, I'm an existing NatWest customer and looking to apply for a credit card. I’m currently unable to receive post at home — is it possible to collect the card from a local branch instead? Would appreciate your help before applying. Thanks!
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Asad Bukhory
(@ArtizanGov) reported
NatWest launches Climate Platform for small businesses New digital tool aims to help SMEs measure and reduce carbon footprint NatWest has launched a new digital platform designed to help small and medium-sized enterprises track and reduce their carbon emissions, partnering with Australia's NAB and SC Ventures. The platform, named "FourTwoThree," will provide SMEs with tools to measure Scope 3 emissions and develop transition plans, addressing a key gap in the market for smaller businesses lacking dedicated sustainability resources. The initiative reflects growing recognition among banks that supporting customer climate transitions represents both a commercial opportunity and regulatory necessity. Under emerging regulations, larger companies will be required to report on their supply chain emissions, creating demand for smaller suppliers to demonstrate their environmental credentials. NatWest's move positions the bank as a leader in sustainable finance for the SME market, where competition for climate-focused services is intensifying. The platform will initially focus on the UK market before potential expansion to other jurisdictions where the partner banks operate.
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bryan.
(@bryan1973) reported
@fesshole In the early 90's I got into a little debt. My mum went into natwest and paid it off. They then said to my kuk they would charge me for paying it off. My mum closed my account down there and then and made me go to another bank and open a new account.
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Simon James
(@Simon_G_J) reported
@NatWest_Help is the NatWest banking app down? I'm so pleased that I carried on with a bank that is stuck in the last decade...
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Tony Melvin
(@TonyMelvin2) reported
@NatWest_Help NatWest customer service is absolutely terrible. I was told they would contact me within 5working day? 3 weeks later I’ve just give up. Use a better bank.
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Ade
(@reallymatesake) reported
@ZetecZombie @NatWest Pissed with it, mate. Signed up for new wifi sim, is cheap, and works for this place for now. They **** it up, and send it to old address, and when I ask for a replacement, she sends out a free sim, not the **** I'm paying for, cos she can't understand me. Hi, I'm Jane, my arse.
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Mortgage Cabbie (Paul Buck)
(@mortgagecabbie) reported
@GreenBadge4 I have a business account with Mettle (part of natwest) and they offer free access to FreeAgent which is authorised software for MTD. Mettle has no minimum balance limit, unlimited transactions per month and can pay in upto £500 cash per day via post office with no charge.