O2 Outage Report in Theale, West Berkshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Theale, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Theale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at O2
O2 is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (11%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Theale, West Berkshire, England
The most recent O2 outage reports came from the following cities: Reading, Newbury and Henley on Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Phone | |
| Reading |
Phone | |
| Reading |
Phone | |
| Reading |
Internet | |
| Reading |
Phone | |
| Newbury |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Theale, England
Latest outage, problems and issue reports in Theale and nearby locations:
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Mathew Webber
(@MathewWebber) reported
from
Newbury, England
@O2 Still staring at it. No feedback or errors just keeps spinning :(
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Pete
(@gonnella) reported
from
Woodley, England
@O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.
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Greg Meeres
(@akasha303) reported
from
Twyford, England
@O2 Your web chat support team advised I ‘needed’ to call Equifax, rather than Experian, even when I queried (as I have an Experian account). Might want to check the process playbooks! (Issue is now resolved through a work around).
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Ian 🙏
(@IANMUSIC25) reported
from
Thatcham, England
Wishes @O2 Would sort their stock issue out ASAP!!! I want the new iPhone 11 Pro
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE
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Rewky
(@jozak123) reported
from
Didcot, England
@O2 sort my problem. No Service. Have spoken and chatted to all of your possibilities for past 24 hrs. They’ve gone home and left me ******. I pay a monthly contract on DD and u can’t be ****** to sort my problem. Shit customer service 🙄
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chloë
(@chlooedenise) reported
from
Reading, England
@O2 my data hasnt been working in Europe now for months, any help thanks
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STEELEY
(@Daftblonde64) reported
from
Reading, England
@O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON
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Katrina
(@1996katrina) reported
from
Newbury, England
@O2 hi do you have any OnePlus devices on O2 refresh ? I want a new phone but don't want to cancel my existing contract for just airtime
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Nate Rogers
(@natejrogers) reported
from
Wokingham, England
So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Gordé 🥀🖤
(@ReissOmari) reported
from
Newbury, England
Is there a more inconsistent network in the UK than @o2? Doubt it lol
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Don McCall
(@doncmccall) reported
from
Reading, England
@O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Dan Patel
(@dan_patel90) reported
from
Reading, England
@O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now
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Jase
(@Jason_Nash) reported
from
Newbury, England
@VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Olivia Anderson
(@liv_andersonnn) reported
@O2 absolutely rubbish service today. Needed a new contract as a consumer away from the business account. The local store was happy to take my money and sell me a new device promising i can do a number swap to be told it would be £47 EXTRA 1/2
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Zoe ✨
(@ZLWalkerx) reported
Anyone else having problems with getting signal on their phones? It’s either my phone or wifi problem #o2 #virginmedia #**** @O2 @virginmedia
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Miss Easter 🐰
(@Kme27) reported
@O2 Hello any chance you can sort out the mast that has died again, can't make or receive calls or send or receive txts?? Literally had no signal for 3 days in Tiptree now..
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✩ 𝕜ꫀ𝕣𝕣ꪗ ✩
(@C40Ke) reported
@O2 @GoodThingsFdn @virginmedia Wish I’d know Virgin had taken over o2 explains the **** customer service I’m not paying for my device until you replace it DD cancelled…
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colin campana🇮🇹
(@dingy86) reported
@PaulGall67 @O2 Network rail
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Kristen Brenes
(@kristen_brenes) reported
I had got with my new contract from @O2 because the battery life is extremely poor, and I wanted to use the switch up plan, that I pay for. I pre-ordered a new phone more than a month in advance because I was leaving the country for 5 weeks.
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Kristen Brenes
(@kristen_brenes) reported
Not only did @O2 support never get back to me in the 5 working days they had to respond, but they transferred me in literal circles, again for HOURS at a time while in a different branch as they were trying to help me get a working phone before I left the country, AGAIN.
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Louisa ⭐️⭐️💙💙🏆
(@pawseygirl) reported
Can’t even check what the problem is as @O2 status checker website isn’t even loading
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nigel
(@KuponaV) reported
@O2 I need help with an order return, it was processed last week but I still haven't received the returns bag?
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Viniam
(@InventOneCalm) reported
@SkyHelpTeam They activated my account three days ago but there has been nothing from you saying I’m leaving and my number hasn’t ported. I think @O2 have simply screwed up leaving me in the worst situation of paying for two accounts and getting nothing.