Plusnet Outage in Skelmersdale, Lancashire, England

@Plusnet please fix your connections as I keep getting lagged out on my games

Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

@Plusnet I need to contact someone on behalf of an elderly family member whose router has stopped working, completely! No email and currently no live chat to help resolve. Please advise asap, thanks. DM me if necessary, thanks.

@jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.

Internet disconnects late every evening; probably the worst internet provider I’ve suffered to date.... @Plusnet

As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

@plusnethelp Someone called me back and then passed me onto a helpful lady. This has helped resume the internet but not the bad feeling we now have to Plusnet. We had the worst day ever being spoken to be such a rude, arrogant and pompous man who spoke spoke so rudely to myself and daughter

8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.

My broadband is currently with @Plusnet but not for much longer dreadful service and not getting the advertised speeds gradually getting worse and worse #avoid

@craigr98_2016 @shornnno @Bigdav333 @LederRaptor @SkyUK Down detector is a website that gives you a rough idea about outage issues etc. So can be useful as a way to see recent issues but all I can say is bt own plusnet ...

@DonaKempton @SkyUK @Plusnet Well sky rent bt technology and plusnet are owned by bt so when I check .. for example .. down detector I always check bt status too ..

@thatPoleLouis @Plusnet Contact ofcom asap ... there is policy that if an isp have not upheld their side of their contract they CANNOT charge a cancellation fee .. but ofcom can help better x

@DavidALavery @Plusnet I recommend raising issue via resolver who will escalate when plusnet still ignore you .. I'm limited to choice in my area and my mum used say better the devil you know !!

@Plusnet confused as to why I’ve been charged disconnection fee and 1 extra months rental even though we cancelled in cool off period - spent 4 hours of my day trying to sort it out over phone - ironic we cancelled due to poor customer service ☝🏿

@plusnethelp just so you are aware plusnet have places ILLEGAL restrictions onto my account again and it is now my intention to take this issue further .. another disgraceful example of plusnets arrogance and utter lack of customer consideration !!!

@MissDemeanor07 Try John Lewis.. I was with BT..moved to plusnet as it was cheaper... then moved to John lewis which is contracted to plusnet - so same service but was cheaper again. 2 years no problem so far. John lewis customer services are in Sheffield.

@Ofcom @Plusnet They did offer to send an engineer to check my line which they could not find anything wrong remotely. Then I would pay £45 fee for a call out if they could not find the problem. No other offer to help.

@katerussell Ibhave always found Plusnet to be very reliable and supportive of any issues when they arose

@katerussell Plusnet are the best of a bad bunch. EE were horrific.

tweet@bobpullens Having issues with 5GHz wifi on Plusnet One Router Firmare Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 24/04/19 login user grahamcoleman Can you update firmware please

@bobpullens Having issues with 5GHz wifi on Plusnet One Router Firmare Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 24/04/19 login user grahamcoleman Can you update firmware please

@Plusnet your internet is going down every day since tues last week, at approx 12.40 till god knows when.. cant get through on phone.. c'mon guys.

@katerussell @Plusnet do good customer service I've found

Wow @Plusnet your customer service is amazing! 3 times I’ve spoken to your advisors about the router your supposed to be sending! Not one has actioned it till today! That’s 10 days I’ve had no internet, I actually need it for work!

@plusnethelp @plusnet Your broadband is appalling - throttling, service dropping continuously nowhere near the speed promised - I am leaving and just try coming after me for contract I will put you out to the press every way I can 😎👋