Plusnet Outage Report in Runcorn, Borough of Halton, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (17%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Plusnet outage reports came from the following cities: Warrington, Widnes, Leigh, Liverpool, St Helens, Ellesmere Port and Winsford.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Widnes |
Internet | |
| Leigh |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh
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Duane James
(@ukpayrollserv) reported
from
Frodsham, England
Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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Marc Faulkner
(@mrcflknr) reported
from
St Helens, England
@Plusnet Very disappointed by the attitude of one of your agents when calling today with my Mum to change her payment details. She’s partially sighted and needs my assistance with reading details, yet this wasn’t acceptable and the woman was incredibly rude. 😢
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Punchy McSlap ✍️ Drawn to Procrastination
(@punchymcslap) reported
from
Birkenhead, England
@Plusnet 24hrs without internet now, any sign of a fix?
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Kiron Reid
(@KironReid) reported
from
Liverpool, England
@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help
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Chris. Bracken
(@ChrisBr41449425) reported
from
Warrington, England
@plusnet @plusnethelp You've left my elderly, shielding parents without a phone line for 48hrs now, and nothing is being done. I sat for 45mins on hold this morning to call you, and couldn't get through. At this stressful time, this isn't good enough! Any chance of a solution?
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Sarah Dixon
(@SarahDixonHE) reported
from
Liverpool, England
Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@Plusnet hi, are there any issues in the wa11 area, cant find anything but phone says emergency calls only.....thanks...
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@GFThompson7 @Plusnet The customer service is scandalous mate
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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Sam Bennett
(@sam_benne) reported
from
Northwich, England
@plusnet internet is down in the CW8 area.
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Stone Tyres
(@StoneTyres) reported
from
St Helens, England
PHONE LINE DOWN Please bear with us. Our @Plusnet phone line has gone down. Divert will take at least an hour to be activated. Feel free to message us on here. Apologies, we are looking for a more reliable supplier as we speak.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Hywel Thomas
(@hywelthomas79) reported
Have to say been super impressed with @Plusnet since switching broadband supply over to them. Straight through to customer service and really helpful. 👌
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Joan Sherriff
(@JoanSherriff) reported
@wevegotwheels We're with Vodafone and they seem to be best here. Plusnet were dire and there are constant service drops on sky and virgin going by the local fb. Are you on their top service - it might be worth checking to see if they can improve.
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Viv 💙😷
(@vivrh) reported
There was a slight hiccup but this was sorted out quickly. Top marks to @Plusnet and their customer service team. Mum, who is in her 80s, says they have always looked after her very well. 2/2
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TheRealCraig
(@AnIndividualist) reported
Hi @Plusnet I’ve a problem with your website. It won’t accept my postcode even though it appears in the drop down list. Trying to apply for a sim only deal. Thanks
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Claudia Burwitz
(@cburwitz) reported
@Plusnet Who does care at the mo? Your service sucks! Customer service unhelpful and inflexible! I’m better off to go elsewhere!
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Chloë Jones
(@chlomay92) reported
@Plusnet cut my broadband off but never even sent me a single bill and I haven't been notified of any issues with my direct debit. Poor service. This needs to be fixed so I can work!
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G'wan...guess my name
(@Im_Sarah_Hello) reported
@Plusnet Hullo, received an email offering a Jan Sale "deal", but if I click the links to order it, it thinkgs I'm a new customer. And if I click to sign in as an existing one, it removes the offer. How do I get it? Do I have to phone to approve it?
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BioSniperUK
(@biosniper) reported
@Plusnet @plusnethelp @bt_uk Seriously. Fix ya firmware folks.
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Junior Ginger Pie
(@JuniorGingerPie) reported
@mrjamesob Plusnet never started charging for them
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chris broadbent
(@FernoxChris) reported
@Plusnet doesn’t do your customer service review score any good when you threaten to use debt collection agencies on the first payment request letter you send. £22.01 and this after you let your side down with poor internet reliability for 18 months 😞