Plusnet Outage Report in Prescot, Knowsley, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Plusnet outage reports came from the following cities: Liverpool, Birkenhead and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Birkenhead |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help
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Stone Tyres
(@StoneTyres) reported
from
St Helens, England
PHONE LINE DOWN Please bear with us. Our @Plusnet phone line has gone down. Divert will take at least an hour to be activated. Feel free to message us on here. Apologies, we are looking for a more reliable supplier as we speak.
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James Wilson
(@jwilson_trinem) reported
from
Formby, England
@BBCWatchdog Sales Line versus Customer Service; check out Standard Life and @Plusnet. Sigh.
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reg morris
(@gold123win) reported
from
Neston, England
Just why was my other Family Member attacked with 0.6 Mb+6-10 days wait for 1571 answer service This 1571 trait was the same as myself in #Neston This 0.6 Mb was received by 3 Providers BTGroup Talk Talk PlusNet yet every body else next door received 15Mb I experienced 2.6-2.8 Mb
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reg morris
(@gold123win) reported
from
Neston, England
Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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katie
(@katiemaeox) reported
from
Westhoughton, England
@Plusnet internet has been off since yesterday please help?
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WIG1932
(@WIG1932) reported
from
Up Holland, England
@Plusnet any issues in WN8? Download has dropped to just above 1 over the past few days. Nothing seems to fix the issue. It’s painfully slow and well below what I’m paying for. Any help appreciated!
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Kevin Duffy
(@kevinefcduffy) reported
from
Up Holland, England
@Plusnet Honestly Emma, It's a catalogue of errors left right and centre and then made worse with awful customer service. It's been escalated.
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@GFThompson7 @Plusnet The customer service is scandalous mate
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reg morris
(@gold123win) reported
from
Neston, England
We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@Plusnet hi, are there any issues in the wa11 area, cant find anything but phone says emergency calls only.....thanks...
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Kiron Reid
(@KironReid) reported
from
Liverpool, England
@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
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reg morris
(@gold123win) reported
from
Neston, England
Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Punchy McSlap ✍️ Drawn to Procrastination
(@punchymcslap) reported
from
Birkenhead, England
@Plusnet 24hrs without internet now, any sign of a fix?
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Marc Faulkner
(@mrcflknr) reported
from
St Helens, England
@Plusnet Very disappointed by the attitude of one of your agents when calling today with my Mum to change her payment details. She’s partially sighted and needs my assistance with reading details, yet this wasn’t acceptable and the woman was incredibly rude. 😢
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Kevin Duffy
(@kevinefcduffy) reported
from
Up Holland, England
@Plusnet absolute disgrace! Messing my friend around, broadband speed 0.7mb and not 30-50mb as agreed, then want to charge £250 in the cooling off period???? Some of the worst customer service I have ever seen!
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Duane James
(@ukpayrollserv) reported
from
Frodsham, England
Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet
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Lucy Willis
(@LucyLoopy86) reported
from
Standish, England
@Plusnet what is going with the service tonight … I switched to you being told your better … but nope crap internet still 🤬🤬🤬🤬🤬
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reg morris
(@gold123win) reported
from
Neston, England
I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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WIG1932
(@WIG1932) reported
from
Up Holland, England
Last day of the season and @plusnet have well and truly let me down! Daughter unable to revise for GCSEs, wife unable to work, and I can’t watch the footie!!! 😩
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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mElon Husk
(@RobL_L) reported
@Screwfix @MashManMandela Hi @screwfix just get people to reset their routers that will resolve the issue. Plusnet occasionally use non UK dynamic IPs that you geoblock on your website. A reset usually resolves it. Just keep resetting until they get actual UK IP.
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Dean Green
(@dean_green) reported
@SMARTYMobileUK Do you guys use all the same/available frequencies for 4 and 5G as people with a contract with three? ie would your SIM show the same signal levels/speeds as a three SIM I know plusnet don't use the same as EE, hence coverage is not as good (no 800 for 4G).
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CanIJustSay
(@CanIJustSayhuh) reported
@BT-UK ... why does it take SO long to attend when service is down ?? My daughter lives in Swindon SN2 and she is with Plusnet who use YOUR lines. Service went totally Friday 3pm and no BT engineer avail till Monday. She has 3 kids needing access to homework ....
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Screwfix
(@Screwfix) reported
@JonBF23 @Plusnet Hi Jon, we are aware of the current website issues and apologise for the inconvenience. It seems to only be affecting those using certain broadband providers which is why we ask, we are in the process of liasing with Plusnet to resolve this. Many thanks - Belle
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Viv Marsh (@vivmarshuk@mstdn.social)
(@vivmarshuk) reported
@Plusnet Also - when you (and other companies) say you're 'experiencing a very high volume of calls', day after day, week after week, you just mean you haven't got enough staff. Hence I put down the phone and have written this instead.
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Screwfix
(@Screwfix) reported
@MashManMandela Hi Tom, we are aware of the current website issues and apologise for the inconvenience. It seems to only be affecting those using certain broadband providers, and we are in the process of liaising with PlusNet to resolve this. Many thanks - Belle
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Rob
(@RobL_L) reported
@PeteSutton Hi, you just need to reset your router. Plusnet use dynamic IP addresses that change if the router is reset of power interrupted. Sometimes Plusnet gives one that's abroad for some stupid reason and Screwfix geoblocks non UK IPs Hope that makes sense. Reset your router 👍
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Florin
(@Polyesterda) reported
@Plusnet I get my mobile phone through Plusnet but I haven't been able to connect to the network for a fortnight. Can you help please?
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Nick Evans
(@_NickEvans) reported
@Plusnet what’s the process of getting internet speed looked at if it’s been below the guaranteed minimum speed promised when I signed my last renewal?? Speed has been consistently slow
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Jon Sayers
(@JonBF23) reported
@Plusnet Hi Plusnet home BB users. Is anyone else having issues reaching Screwfix website Plusnet broadband but is fine via e.g. your mobile broadband? Contacted Screwfix, I sent them a screenshot. They said they new of no site issues but was I using Plusnet? What is going on?