Plusnet outages and service status in Caterham, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Caterham, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- Internet (67%)
- Wi-fi (33%)
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Caterham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Caterham, England
The most recent Plusnet outage reports came from the following cities: Crawley, Croydon, Dorking, and Teddington.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley
|
Internet | 12 days ago |
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Croydon
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Wi-fi | 18 days ago |
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Croydon
|
Internet | 20 days ago |
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Croydon
|
Internet | 20 days ago |
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Croydon
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Wi-fi | 22 days ago |
|
Dorking
|
Internet | 27 days ago |
Community Discussion
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Plusnet Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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Laura Attridge (@laura_attridge) reported from Bromley, England@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.
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elyob (@elyob) reported from Kingston upon Thames, England@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, EnglandThanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, EnglandPlusnet went down exactly at midnight... :/
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Dame C 🧙🏼♀️ (@DameClaraM) reported from Bromley, EnglandNot a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Indar Picton-Howell (@NadirIndar) reported from Lambeth, EnglandWent with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Darren Ratcliffe (@webdarren) reported from Crawley, England@Plusnet you took over my broadband when I was away. Travelling back in the uk to a text to say my router has only just been posted today… and I can see my old connection is offline. Two kids and Easter weekend ahead. Can you see the problem? Can you check when it was posted
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Tim Easton (@timeastonco) reported from Bromley, England@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.
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✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England@TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandAnyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Lewis Hardwick (@lewis_hardwick) reported from Crayford, EnglandSo I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.
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elyob (@elyob) reported from Kingston upon Thames, England@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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stewarty (@stewarty1972) reported@tii_bag Ffs your lucky my home Broadband can’t even run 1 ******* device appropriately from @plusnet leaving in November and never coming back
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anthony Oakes (@aoakes51) reported@Plusnet So i switched to Plusnet and what a mistake. Should've stayed with current provider. So paind for 900Mbps and get max 100Mbps. Its a very clear line provisioning error probably from Openreach. Plusnet seem to not want to fix it, nothing wrong here! just contact openreach
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Verified Jedi (@LoZeno) reportedI swear, having to deal with @WeAreOpenreach and @Plusnet bouncing me back and forth just to have my fibre order, WHICH I PLACED IN FEBRUARY, fulfilled before MAY, is a layer of customer service hell I did not need. Openreach is organised with the sole purpose of making it..
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Jonny Usherwood (@jonnyUsh) reported@Plusnet hi, my broadband speed is terrible today, have reset router numerous times, any support would be appreciated
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UKRyan (@RyanUK90) reported@Plusnet Anyway you guys can give praise / positive comment to a specific customer service representative, the man I just spoke to on the phone was very friendly, polite, knowledgeable and understanding and just a perfect example of what customers want!
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Jessica.Beauty.nails (@jessicaxswallow) reported@Plusnet Hello , I wonder if you can help, we are stuck in Thailand due to the unrest in the Middle East so we are not at home and do not have a way to contact you buy phone , we was surpose to have broadband fitted today 9th March with openreach but we wasn’t at home. Need help
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Dean (@xdean2) reported@Plusnet looking to change broadband providers from BT but read somewhere that if you try just get routed back to see the expensive option trying to get away from. Can you confirm can swap to plusnet as new customer with new customer pricing from BT?
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dazzlerellis (@dazzlerellis) reported@vinke_rob @Plusnet They do it every year without fail, don't know where they get inflation figures from must be Argentina 😡
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Emma B (@EBGBeee) reported@Plusnet Plusnet support couldn't help beyond reading out web pages I'd already visited, so had to use chat on Greenby instead. Actually seem to have got somewhere with that, tho' the solution implemented doesn't reflect well on Plusnet or Greenby.
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Kelly (@kelly960) reportedPlusnet are sending an engineer out tomorrow afternoon, and they better be able to fix it!!! We haven’t even watched Emmerdale today, this is ******* bullshit.