Plusnet Outage Report in Caterham, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (9%)
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Phone (1%)
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TV (%)
Live Outage Map Near Caterham, Surrey, England
The most recent Plusnet outage reports came from the following cities: Croydon, London, Teddington, Westhumble, Sevenoaks and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| London |
||
| London |
Wi-fi | |
| London |
Internet | |
| Teddington |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Vikki
(@Wattsit01) reported
from
Swanley, England
@plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Deborah Duffin MRSS
(@DeborahDuffin) reported
@premnsikka I use Plusnet for a basic service, its very cheap. I don't need or want any extras so this keeps my bills low, but it's absolutely possible. Give it a try.
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Chris Devlin
(@christoffski82) reported
@Plusnet direct debit cancelled, quite possibly the worst company I’ve ever paid for a service from.
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Kris
(@Kris08860201) reported
@Plusnet Thanks Emily, I presume there no cost involved to use this service / app. Everyday I get at least 3 Chinese speaking calls from different numbers as block them, all it show on screen is mobile number & United Kingdom. Sick idiots! Nothing better to do in life!
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John Judge
(@judgesmobile) reported
@TalkTalk Need FTTP that everyone else is offering, all i can get from talktalk is fiber 65 which is not FTTP, Vodafone, sky, plusnet and BT all offer this, I cannot get through on your customer helpline.
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Panther Aella-Brenna Pippa Bramley
(@Aellabrenna) reported
@Plusnet It came back by morning so I guess there was an issue with the lines...thank you for getting back to me!
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Jay Bazely 🇬🇧
(@bazely2354) reported
@GameTimeAsia Plusnet does this **** too, what i do is load up the call app info from holding down the app symbol, force quit it and it usually gets rid of it, might need to delete the voicemail first though.
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David Kay 🇺🇦
(@dkay710) reported
@Plusnet I wish to cancel my sim contract. I've never used it and have no idea what the number is. I'm being charged extra because I cancelled the DD. I'm abroad for 5 weeks. How can I cancel???
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Carly Bennett-Wright
(@crazy_carly1688) reported
@Plusnet Help please! Got a new sim only from you last month and transferred my old number over...now when I call people its my old number but when I text people it's the new number! What's going on?
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Hayley Aylett
(@HayleyAylett) reported
@Plusnet on your coverage checker I should get good signal indoors and outdoors but this isn’t the case. Are there problems with mobile signals?
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David Wilson
(@fatboy_no8) reported
@Plusnet If be happy getting the service I pay for, clearly this is too much to ask? Perhaps @BBCWatchdog might like to look at this? Plusnet blame Openreach, Openreach blame Plusnet. I can't complain to Openreach (although someone at Plusnet said I could and had to). Pity the consumer