Plusnet Outage in Caterham, Surrey, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

Plusnet went down exactly at midnight... :/

So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

@Plusnet How about you stop posting stupid pictures and read/respond to your messages sent 5 days ago! Hello, your phoneline is down so I am dm'ing you because my broadband is very glitchy despite upgrading it recently. My username is ************ please get back to me

@Plusnet @plusnethelp are you monitoring your messages as sent a message on Sunday last week and still no reply. Chat function online never seems to be operational

@Robster65 @Plusnet They were excellent once upon a time. They made major **** up with my mum & admitted it. I finally left them myself after 15 odd years only a few months ago. No issues since. Very sad but imagine got too big

Anoush @Plusnet sorting out the refund. Well done Anoush, appreciate the help.

@scottkenneth83 @plusnethelp @Plusnet Online has been disabled all the way through lockdown. They were great at the start but gradually got worse. No internet for 8 weeks, went down every time weather was shite, told me to tether my work laptop to my mobile, wanted to charge me £100 for a house move.

I left PlusNet after 3 or 4 years not because of how **** both their service & customer service are, but because they go on & on about how good those things are when they are so VERY ****. TalkTalk might be a little bit ****, but at least they sort problems out... eventually.

@Plusnet Had email to say plusnet call protect activated on my account, it's not showing. I now get email saying it and voice mail is being removed at my request. WHY .. I NEVER REQUESTED IT TO BE REMOVED

@AnnieK751 @plusnethelp @Plusnet I've always found them great Ann. Was it over the phone or online chat? I've always used online chat and never had any issues with them

Terrible customer services from @plusnethelp @plusnet avoid if you can.

@Plusnet I have just now registered a formal complaint on my account with you. This after9 days of no answer.