Plusnet outages and service status in Caterham, England

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caterham, England

The most recent Plusnet outage reports came from the following cities: Crawley, Croydon, Orpington, and East Grinstead.

City	Problem Type	Report Time
Crawley	Wi-fi	4 days ago
Croydon	Wi-fi	12 days ago
Orpington	Internet	15 days ago
Crawley	Internet	23 days ago
Croydon	Internet	29 days ago
East Grinstead	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

• 
  Daniel Smith (@Scampboi) reported 14 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  ✌🏻Moofie✌🏻 (@MusicMoofie) reported 14 minutes ago from Bromley, England

  @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

• 
  Rupert Cheek (@rupertcheek) reported 14 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 19 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 21 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Indar Picton-Howell (@NadirIndar) reported 22 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  elyob (@elyob) reported 25 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 26 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Daniel Smith (@Scampboi) reported 29 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Rupert Cheek (@rupertcheek) reported 32 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Vikki (@Wattsit01) reported 33 minutes ago from Swanley, England

  @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

• 
  Tim Easton (@timeastonco) reported 38 minutes ago from Bromley, England

  @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

• 
  Graham Guy 🇪🇺 (@grahamguy) reported 40 minutes ago from Biggin Hill, England

  @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

• 
  Kevin (@londonkro) reported 42 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 51 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Rupert Cheek (@rupertcheek) reported 53 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Graham Guy 🇪🇺 (@grahamguy) reported 54 minutes ago from Biggin Hill, England

  . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

• 
  graham eveleigh (@bigGeveleigh) reported 54 minutes ago from Bromley, England

  Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

• 
  Selina Wray 🍊 (@SelinaWray) reported 54 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  elyob (@elyob) reported 55 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rebby 🍉🕊️💚 (@nectarinedreamx) reported 3 minutes ago

  @Plusnet is your website down? It won’t load at all

• 
  Liz (@Liz14752830) reported 4 minutes ago

  @TomK_Brit1993 Not a real landline of course... Phone still won't work in a power cut, more like an additional mobile. Plusnet has really good customer service

• 
  exe | @terminate (@terminate) reported 5 minutes ago

  Dear Data Protection Officer, (or forward too within 30 days to respond) I am writing to make a subject access request under Article 15 of the UK GDPR and the Data Protection Act 2018. SPECIFICALLY REGARDING EE CONTRACTING AND PARTNERSHIP I request a copy of all personal data you hold about me, covering the entire period I have been your customer. In particular, please include: 1. My account records and account history, including all changes made to my account details, security settings, or registered devices, and the dates of those changes; 2. Records of any SIM changes, SIM swaps, number ports, or new devices added to my account, with dates; 3. Records of any logins or access to my online account, including dates and, where held, locations or IP addresses; 4. My billing records and itemised call/text/data metadata (numbers contacted, dates, durations, data usage) — I am not requesting the content of communications; 5. Records of my contact with your customer services, including notes, call recordings, and webchat or message transcripts; 6. The recipients or categories of recipients to whom my personal data has been disclosed, identified by name where possible, including any third-party contractors, processors, or other organisations, and any recipients outside the United Kingdom, together with the safeguards relied on for any international transfer; 7. The purposes and lawful basis for your processing, and your retention periods. 8. Terms of service updates for me and my account if any or legal binding, the dates they were changed and what specifically was changed on these dates regarding my account or my legal rights 9. PARTNERS AND CONTRACTORS SPECIFICALLY NAMED AND SHARED WITH EE/BT/PLUSNET

• 
  dave mitton (@davmitt) reported 6 minutes ago

  @Plusnet brilliant, coming up to the end of my contract and all of a sudden your internet has gone proper ****, surely you should be making it better so I renew

• 
  GM Mark Howitt (@MarkHowitt) reported 9 minutes ago

  Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  🙈🙉🙊 (@lainey5565) reported 11 minutes ago

  @MadDogBrit Go with Plusnet.... Customer service when needed is MUCH better.

• 
  COYS CORNER PODCAST (@TOTTENHAM6191) reported 13 minutes ago

  @Plusnet They have done nothing but push me pillar too post. One lets me leave the next says no and essentially bullying me in too staying in contract by making me wait 30 days too fix a fault thats lasted 6 months!

• 
  Citizen #376894 (@yidsnee) reported 16 minutes ago

  @biggle1908 With Virgin your internet speed will drop drastically when kids are on school holidays - the contention ratio they use is horrible. I'm very happy with @Plusnet for my full fibre internet - in the many years I've been with them, it's been hassle-free.

• 
  The Cov Report (@TheCovReport) reported 16 minutes ago

  That’s not too bad, mine went from £102 to about £160. I said I’ll pay something like the same as I’m paying and they offered pennies off. Now save £102 less my broadband £24.99 on Plusnet. Haven’t missed it.

• 
  Meersham (@Schmuley_Schlo) reported 18 minutes ago

  @heid_the_baw_ @virginmedia I chose plusnet because their customer service is good, never had much trouble been with them for years now after switching every couple of years