Plusnet Outage Report in Caterham, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Caterham, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Warlingham, Epsom, Crawley, Bromley, Sevenoaks and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Vikki
(@Wattsit01) reported
from
Swanley, England
@plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Darren Ratcliffe
(@webdarren) reported
from
Crawley, England
@Plusnet you took over my broadband when I was away. Travelling back in the uk to a text to say my router has only just been posted today… and I can see my old connection is offline. Two kids and Easter weekend ahead. Can you see the problem? Can you check when it was posted
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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🇪🇺Stevi - Carping still #JohnsonNotMyPM #3.5%
(@steviweavi) reported
@supertanskiii Surely first stop is ask Plusnet to send a new one. If its shite, connecting to something else that then connects to the router won't necessarily fix the problem
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Rich Siday 🇬🇧🇮🇪🇫🇷🇪🇺 #FBPE
(@R8SDY) reported
@supertanskiii Are you still a plusnet customer?
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MKtweet
(@MSK_tweeter) reported
@plusnethelp sent 10 DMs and been hold for over 1 hr! My broadband is up and down but looks like Plusnet does not care!
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Darth Rider
(@DarthRider4) reported
@Plusnet Making a call from my Plusnet mobile to a land-line, if the land line is engaged your network does not give an engaged tone it just drops the call like you had dialled an unknown number.
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Tim Wright
(@timmybanana) reported
@Plusnet And guess what..............same again tonight. Absolute disgrace @Plusnet I'll never use you again whilever I've got a hole in my arse!!!!!!!!!!!!!!!
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Jane
(@darcy2010_jane) reported
@Plusnet regular as clockwork as it approaches my billing date my internet starts to be intermittent. Or goes down completely as it has done now. Don't tell me wiring your engineer last person to touch it. I am in credit do not need to make payment.
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🦋𝐿𝒶𝓂𝒷 - 𝑀𝒶𝓉𝓉𝒽𝑒𝓌 𝐻𝑒𝓌𝒾𝓉𝓉🐝
(@Matthewhewitt84) reported
Still connection drops on and off, been doing this for over 2 hours now and my speed has dropped so slow @Plusnet not fair really 😞
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dean osborn
(@deanosborn42) reported
@WilliamNaughto3 @Plusnet Wrong, BT own Plusnet but Plusnet have their own separate infrastructure and customer service. This is not the same as Sky or TalkTalk who use LLU to interconnect into the BT network.
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Doc Bob
(@EdemaRuh9) reported
@Plusnet Your existing router is crap. I’ve been using my BT router since switching to you 3 years ago since your wifi speeds were atrocious. Pity it’s taken you so long to make a white BT router. !!
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Food Man
(@FoodMan_aka) reported
@supertanskiii What is the problem with your Plusnet router ? Have you spoken to Plusnet and asked them for a new one ? You shouldn't need to retain your existing router as a modem I'm a big fan of Draytek and Cisco routers but they can be tricky to set up as there's a LOT in there to bugger up