Plusnet Outage Report in Caterham, Surrey, England

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (14%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Caterham, England

The most recent Plusnet outage reports came from the following cities: Crawley, Croydon, Dorking, and Teddington.

City	Problem Type	Report Time
Crawley	Internet	9 days ago
Croydon	Wi-fi	16 days ago
Croydon	Internet	18 days ago
Croydon	Internet	18 days ago
Croydon	Wi-fi	20 days ago
Dorking	Internet	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 13 seconds ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Selina Wray 🍊 (@SelinaWray) reported 9 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 11 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Rupert Cheek (@rupertcheek) reported 14 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Rupert Cheek (@rupertcheek) reported 14 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Rupert Cheek (@rupertcheek) reported 16 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Daniel Smith (@Scampboi) reported 24 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Graham Guy 🇪🇺 (@grahamguy) reported 27 minutes ago from Biggin Hill, England

  . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

• 
  Daniel Smith (@Scampboi) reported 28 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Vikki (@Wattsit01) reported 28 minutes ago from Swanley, England

  @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

• 
  elyob (@elyob) reported 30 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 32 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 32 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Martin Woodward (@MartinWoodward2) reported 34 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Graham Guy 🇪🇺 (@grahamguy) reported 34 minutes ago from Biggin Hill, England

  @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

• 
  Lewis Hardwick (@lewis_hardwick) reported 44 minutes ago from Crayford, England

  So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

• 
  Dame C 🧙🏼‍♀️ (@DameClaraM) reported 51 minutes ago from Bromley, England

  Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 56 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  elyob (@elyob) reported 57 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Charlotte Corrish (@CharlieCorrish) reported 59 minutes ago from Tandridge, England

  @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  brian warren (@brightonwarren) reported 3 minutes ago

  @MrMattArmstrong VM has terrible customer service - long call waits and little help. I've been a very happy Plusnet customer for years now and I'd never go back to VM.

• 
  Claire Hilton (@ClaireHilton14) reported 4 minutes ago

  @Plusnet trying to transfer from John Lewis Broadband (brilliant service) to PlusNet. Broadband should have been installed on 01 Nov. Nothing happened. Have now been waiting on call centre for 26 mins. Absolutely awful service.

• 
  Tony King (@redfellterrier) reported 5 minutes ago

  @Plusnet No internet in NE6. Gonna fix it?

• 
  CommitteeOfOne (@pedanticdave) reported 9 minutes ago

  Absolutely appalling service from @Plusnet If you’re moving house don’t expect the job to be sent to OpenReach or for anyone to check progress. Don’t expect the new router to be sent to the new address. Don’t expect any help from @plusnethelp @Ofcom #plusnet

• 
  Colin A 💙 (@CAxSkye) reported 11 minutes ago

  @Plusnet TBH it’s hard to give a positive review when for no obvious reason service failed late evening. Albeit some Openreach gaffe or rectification but nothing of merit emerges.

• 
  Finessa Wallace (@flunny907) reported 11 minutes ago

  @WeAreOpenreach Absolutely useless..... but day taking the info to plusnet... the already know the problem.. YOU won't do the work AND it's Friday! Wednesday pm got asked for 48 hours again but said that takes us to Monday. .hopefully... I'm cracking up here

• 
  Mel Atonin ❤🍄🦇 (@MushroomWonders) reported 13 minutes ago

  @OpenreachHelp No landline or broadband since last Wednesday. They are with Plusnet. According to BT Help, the fault lies with Openreach.

• 
  Lauren E (@LEHolmbrook) reported 15 minutes ago

  @Plusnet hi, I cancelled my broadband on 22nd Oct, was told final day would be 5th Nov. No problem at all. Since late this morning (Thursday 3rd) I’ve had no internet. I need internet whilst I’m in my property. I called, team said cancellation not done properly! Help please!

• 
  Paul Flintoft (@paulflintoft) reported 17 minutes ago

  @Plusnet hi, I can't receive calls at the moment. Same for some of yesterday. Is there an issue with Plusnet / EE at the moment?

• 
  pj.innovation (@InnovationPj) reported 19 minutes ago from Cheltenham, England

  @Plusnet and @EE - are there network issues at the moment, people cannot call my number, says it's not in service! Help please.