Plusnet

Plusnet Outage Report in Caterham, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Caterham, Surrey, England 02/13/2026 02:05

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Caterham, Surrey, England

The most recent Plusnet outage reports came from the following cities: Croydon, London, Teddington, Westhumble, Sevenoaks and Orpington.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Wi-fi
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomTeddington E-mail
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

  • CharlieCorrish Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England

    @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • Wattsit01 Vikki (@Wattsit01) reported from Swanley, England

    @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • timeastonco Tim Easton (@timeastonco) reported from Bromley, England

    @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • bigGeveleigh graham eveleigh (@bigGeveleigh) reported from Bromley, England

    Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • whelan78 Simon Whelan (@whelan78) reported

    @Plusnet Question is how on earth do I get in contact with you!??? Online automated bot is useless and directs you to call...call and your advised your call can’t be taken and to call back later! Not good at all considering I’m a new customer!

  • weescotlouise Wee Scottish Sexy Grinch Louise 🎄🏴󠁧󠁢󠁳󠁣󠁴󠁿🎄 (@weescotlouise) reported

    @robertmarkkell1 @Plusnet Cant be as bad I have had 3 routers a engineer out and still getting crap

  • bpcooper36 Ben Cooper ‘BC1’ (@bpcooper36) reported

    @Plusnet @plusnethelp no WiFi now for 48hrs, in S10. Kids presents are WiFi dependent. My job is stressful enough and the moment. Kids homework all online. Home schooling first week back in January. Unhappy customer. Please fix ASAP.

  • darragh_sile Sile Darragh (@darragh_sile) reported

    @plusnethelp I’m sick to death of this non-service. I joined on the 6th of October and haven’t had one single day of unbroken service. The helpline is impossible to get through to and online chat is down. If I had known Plusnet was so bad I would never have signed up!

  • Hairycamel Hairy Wee Camel✨ (@Hairycamel) reported

    @Plusnet I keep dropping out of service. Been about two weeks now. Very annoying. Glad got inlimiydaya on phone #help

  • PaulFra84360547 Paul Fraser (@PaulFra84360547) reported

    @Plusnet Having a great Christmas without internet due to cancelation 12 hour before install. You service is a disgrace!

  • Jonnyreggieash Jonathan Ash (@Jonnyreggieash) reported

    @Plusnet very slow connection and can’t speak to anyone about it 🤨

  • staceyv50 Stacey Vial (@staceyv50) reported

    Having lots of issues with @Plusnet lately. They rang me on the 23rd to say the issues had been fixed. My internet has gone down every night since receiving that call, including twice tonight, roughly an hour apart. @plusnethelp what is going on?

  • sabbietage sabbietage (@sabbietage) reported

    @virginmedia Sign up for @virginmedia and you can also get a crap service .. I'm nearly a month with no internet .. I need new fibre cable laid .. virgin sent out 2 engineers without cable ... I'd look a @Plusnet deals guys .. they are brilliant ..

  • BV_BAPHOMET VĘGÄN¤BĀPHØMĒT (@BV_BAPHOMET) reported

    Been nearly 3 weeks now that I signed up with @Plusnet and still don't have broadband. Can't ring CS as apparently they're closed 2 hours earlier than stated. As a new customer the service so far is abysmal.