Plusnet Outage Report in Caterham, Surrey, England
Why is my Plusnet service not working?
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
Problems in the last 24 hours in Caterham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
- Internet (68%)
- Wi-fi (14%)
- E-mail (8%)
- Total Blackout (7%)
- TV (1%)
- Phone (1%)
Live Outage Map Near Caterham, England
The most recent Plusnet outage reports came from the following cities: Crawley, Croydon, Dorking, and Teddington.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley
|
Internet | 7 days ago |
|
Croydon
|
Wi-fi | 14 days ago |
|
Croydon
|
Internet | 16 days ago |
|
Croydon
|
Internet | 16 days ago |
|
Croydon
|
Wi-fi | 18 days ago |
|
Dorking
|
Internet | 23 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
-
Indar Picton-Howell (@NadirIndar) reported from Lambeth, EnglandWent with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
-
Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
-
elyob (@elyob) reported from Kingston upon Thames, England@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
-
Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
-
Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
-
Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandSuffering a @Plusnet outage in KT3 @plusnethelp
-
elyob (@elyob) reported from Kingston upon Thames, England@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
-
Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
-
Daniel Smith (@Scampboi) reported from Croydon, England@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
-
Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
-
Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
-
Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
-
Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
-
Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, EnglandThanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
-
Vikki (@Wattsit01) reported from Swanley, England@plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?
-
Lewis Hardwick (@lewis_hardwick) reported from Crayford, EnglandSo I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.
-
Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandAnyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
-
Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
-
🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, EnglandPlusnet went down exactly at midnight... :/
-
Daniel Smith (@Scampboi) reported from Croydon, England@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Wondra Vanian (@wondravanian) reportedI feel like an idiot. After recommending @Plusnet to a friend today, I immediately lost my broadband connection for almost an hour tonight - AFTER closing hours, of course. 🙄
-
Wondra Vanian (@wondravanian) reportedOkay, not happy with the way we have to log problems with @Plusnet but it WAS fast. Got a date for an engineer within minutes with an acknowledgement of a problem - couldn't get that with @VodafoneUK after MONTHS of trying. I'm impressed.
-
Ian (@ihunthomes) reported@AntheaJayne4 @PopTelecom @Ofcom plusnet or BT all the way for me, had both of them for over 12 yrs never had an issue, cheap as well if you haggle for their best deals
-
mariegriffiths (@mariegriffiths) reportedMy plusnet internet is down when I try to ring the official support line number it says number unavailable. shambles.
-
Tracy Binnie (@tracy_binnie) reported@Plusnet Please tell me why I can never get thru on the phone to any of your staff 🤬🤬🤬🤬 I contacted yourselves quite a few weeks ago about pricing broadband/phone line for my gran …. I only enquired I didn’t sign up!So why the messages saying I have ?
-
Lewie Kong (He/Him) (@LewieKong) reported@Plusnet Is there any work going on in Central Portsmouth? I've had 2 router/network dropouts in the last 2 days.
-
Dave Bake (@dave_bake) reported@Plusnet I ordered Broadband on 9.8 22 but my router still hasn't arrived, im sure it should be here by now. I have anxiety so am unable to call your call centre and you don't seem to have a live chat option (which I must say I find a bit ridiculous in 2022) please can you help
-
Mia (@EDLock_1) reported@Plusnet Hi team, someone has been using my phone number on their account but I didn't consent or sign up to this. I tried to call your customer services and they were no help. Can you please help me remove it? It's my data and I don't permit it there with GDPR guidance.
-
Nightnews (@Nightnewsdotnet) reported@MissIG_Geek Virgin took over my isp which was once cable telewest and b4 that blueyonder, could not support a new address so ditched them. Fell back on my IT student force9 dial up payg company, now @Plusnet owned by BT. I maybe have a tech problem once every three years or so, works for me.
-
Iain Hallam (@iainhallam) reported@Plusnet, if you have award-winning customer service, would you mind explaining why you've cancelled my 94-year-old grandmother's broadband with no notice? Surely even your monthly rolling contract requires notice of termination?