Plusnet Outage Report in Banstead, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
Problems in the last 24 hours in Banstead, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Banstead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
- Internet (68%)
- Wi-fi (14%)
- E-mail (10%)
- Total Blackout (6%)
- TV (1%)
- Phone (1%)
Live Outage Map Near Banstead, England
The most recent Plusnet outage reports came from the following cities: Hammersmith, Hounslow, Croydon, Dorking, Southwark, and Teddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 6 days ago |
|
Hammersmith
|
Internet | 11 days ago |
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Hammersmith
|
Wi-fi | 12 days ago |
|
Hounslow
|
Internet | 13 days ago |
|
Croydon
|
Wi-fi | 15 days ago |
|
Croydon
|
Internet | 17 days ago |
Community Discussion
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Plusnet Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Fatima Duerden 🇪🇺🇵🇹 (@FatimaDuerden) reported from Camberwell, England@SymienJennifer @Plusnet That’s great! Let’s see how the problem is solved tomorrow… 🤞🤞
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandHowever, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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elyob (@elyob) reported from Kingston upon Thames, England@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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elyob (@elyob) reported from Kingston upon Thames, England@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandSuffering a @Plusnet outage in KT3 @plusnethelp
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England@TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there
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Daniel Smith (@Scampboi) reported from Croydon, England@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandI feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Dame C 🧙🏼♀️ (@DameClaraM) reported from Bromley, EnglandNot a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, EnglandThanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandAnyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Kevin Dewes (@kevindewes) reported from Wandsworth, England@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Kevin Dewes (@kevindewes) reported from Wandsworth, England@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Harrison2020 (@Harrison20202) reported from Wandsworth, England@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Daniel Smith (@Scampboi) reported from Croydon, England@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Haywood (@NicolaHaywood6) reported@tower1361 @plusnethelp Having the same problem, was offered a gift card to join directly on the plusnet website, but apparently no trace of said promo! On top of that, signal is absolutely garbage and can't stay connected, working from home shouldn't be this hard, plusnet, not happy!
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krishan rajalingam (@krishdj97) reported@Plusnet- To activate the broadband it takes 10 days and never mentioned about it before. We live in a developed country and it takes 10 days to activate broadband. While some of the developing countries takes only 24hrs. Plusnet is shame for this country
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Tracy Coxey (@tracy_coxey) reported from Fleetwood, England@SidW26784986 @plusnethelp Be careful we should of change over to plusnet yesterday from John Lewis it never happened and we are now without internet for 5/7days trying to work from home - livid!
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Sarah Key (@GoSarahKey) reported@OpenreachHelp Any help @Plusnet? Told on Monday by you that @OpenreachHelp are not fast tracking key workers?
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Sally Bidmead (@bidmead_sally) reported@Plusnet an engineer was supposed to be here today but I guess they're not bothering? Now on day 15 of no Internet and my daughter is on day 8 of no education. You won't fix the problem and you won't let me cancel. I'm so sick of this
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ً (@ltnlavish) reported@Plusnet PLSSSSS FIX YOUR WIFI
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Tracy Coxey (@tracy_coxey) reported from Fleetwood, England@SkyHelpTeam if we moved to sky how soon could the service be up and running, been badly let down from change over from john lewis to plusnet (same company) and no internet for 5/7days we both work from home!
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Daniel Turner (@DanielTurner27) reportedGreat service from @Plusnet this week. Gave notice on our account and they 'mistakenly' tried to take a £60 cancellation fee they weren't entitled to and now they seem to have closed our service three weeks early. So I'm stuck listening to the ear-bleeding hold music now.
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Louise (@crafty_octopus) reported@plusnet down since 8.30am. Attempting to homeschool two children using a phone and 4G....not cool. Any idea when it's going to be fixed?!
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Shuhel (@shuhel) reported@OpenreachHelp Hi - My broadband has pretty much been unusable since Monday AM. A fault has been raised by Plusnet for Openreach to have a look. Issue is yet to be fixed and Plusnet aren't able to give an update. Mega annoying as WFH. Is this something you can have a look at?