Plusnet Outage Report in Banstead, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
Problems in the last 24 hours in Banstead, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Banstead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
- Internet (67%)
- Wi-fi (14%)
- E-mail (10%)
- Total Blackout (6%)
- TV (1%)
- Phone (1%)
Live Outage Map Near Banstead, England
The most recent Plusnet outage reports came from the following cities: Hammersmith, Hounslow, Croydon, Dorking, Southwark, and Teddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 7 days ago |
|
Hammersmith
|
Internet | 12 days ago |
|
Hammersmith
|
Wi-fi | 13 days ago |
|
Hounslow
|
Internet | 13 days ago |
|
Croydon
|
Wi-fi | 16 days ago |
|
Croydon
|
Internet | 18 days ago |
Community Discussion
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Plusnet Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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trina_latham (@trina_latham) reported from Richmond, England@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Kevin Dewes (@kevindewes) reported from Wandsworth, England@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Indar Picton-Howell (@NadirIndar) reported from Lambeth, EnglandWent with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Daniel Smith (@Scampboi) reported from Croydon, England@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Allison Randell (@PictureEdAlly) reported from Camberwell, England@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Gaurav Patel (@gauravity) reported from Richmond, England@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Kevin Dewes (@kevindewes) reported from Wandsworth, England@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandI feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Harrison2020 (@Harrison20202) reported from Wandsworth, England@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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elyob (@elyob) reported from Kingston upon Thames, England@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Daniel Smith (@Scampboi) reported from Croydon, England@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, EnglandPlusnet went down exactly at midnight... :/
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandHowever, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, EnglandAppalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Tim Easton (@timeastonco) reported from Bromley, England@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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ᒪISA (@RugbyLeagueLisa) reported@N1k07a Definitely NOT TalkTalk, absolutely **** customer service for both us & my mum. Vodafone are pretty good as are Plusnet. Had both.
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calum (@calumwebb0) reported@xoalexo @virginmedia @Plusnet Tried switching to Virgin because it's the only ISP offering more than 60Mbps in my area (which definitely isn't enough for 6 people doing online uni). Of course, they only offer 18-month contracts for anything above 100Mbps, so I'd have to cancel 6 months early for fast WIFI
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Liam (@archerace27) reported@SamToddd @TRrift @RaymanXCS Change to a less popular provider like post office or plusnet, they both gave me engineers instantly when ever i had a problem and prices are better sometimes with better speeds
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dAve Fletcher 💙 (@_dAveFletcher_) reported@aliengirlludii @CarrieHFletcher Think I said that in a round-a-bout kinda way, which is why I suggested checking with BT on performance issues. I used to work for Plusnet when they were Force9 Internet, their customer service is one of best around might work better for getting things sorted if no joy from BT.
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Alex Manthei (@xoalexo) reported@saramttnez @virginmedia @Plusnet They tried upselling me! I told them our issue was that their WiFi doesn’t reach our nursery and as such our baby monitor doesn’t work and the person had the gall to try and get us to spend MORE money.
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Plusnet Help (@plusnethelp) reported@roxmking Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. -Matt
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Plusnet Help (@plusnethelp) reported@ayley26 I'm afraid we are unable to discuss this over Social Media, contract changes can only be discussed with our Customer Option Team. You can reach them on 0800 013 2632. - Curtis, Plusnet Sheffield
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Alex Manthei (@xoalexo) reportedShockingly poor customer service from @virginmedia. Hello, @Plusnet!
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reg morris (@gold123win) reported from Neston, EnglandJust why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Lyndel, Max, Luke and Sam (@LyndelAndDaPips) reported@yvonnemurphy53 Do not - I repeat - DO NOT TAKE B/B WITH SKY! They charge 2 x what others charge and when queried about their ridiculous pricing, have no defence. We went with @Plusnet and haven’t looked back. Service ✅ Value for money ✅ customer service ✅ = 100 x better than Sky.