Plusnet Outage Report in Banstead, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (16%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Banstead, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Southwark, Hammersmith, Croydon, Hounslow, Hampton, Walton-on-Thames, Reigate and Wandsworth.
| City | Problem Type | Report Time |
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 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
@TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Wolf Baginski💙
(@WolfBaginski) reported
I am sending this via a mobile phone. Search engines are working, returning links to your help pages but it is as if the servers are dead. No web pages delivered to this phone. Current DSL uptime 5h 58m, data rate as expected, for Plusnet landline
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Wolf Baginski💙
(@WolfBaginski) reported
@plusnethelp @Plusnet in a repeat of a problem I had last night traffic through your systems seems to be failing. Known IP addresses such as 8.8.8.8 are not responding. The line shows as OK
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Jessicks
(@JRoberson_) reported
@Plusnet I live in SW2 area London and I cannot connect to WiFi. Is there an issue in my area? I can’t work!
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This way madness lies
(@gingerdog633) reported
@Plusnet I’ve done all of the above,and my husband has a different phone with same problem and my daughter was visiting last week and was first to notice on her phone which is completely diff,We haven’t had this problem before? Now it just says no service
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Jack Wierenga
(@JRAWierenga) reported
@plusnethelp for the fourth time in my year contract with plusnet I have returned to unusable internet levels. Capping out at less that 1GB of data, usually around 0.4GB. I will NEVER return to using your service but for the remainder of my contract I'd really appreciate a fix.
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Mama Belikin
(@lasydaisymoo) reported
@Plusnet My son couldn't work on Saturday for a few hours because the mobile network was down and he couldn't log on to his work account as a result. His employer says he needs to claim from you for his lost wages. How can he do this? Thanks.
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𝓢𝔂
(@Sy_UKOfficial) reported
This month I've had to pay PlusNet for a Broadband service which I can't even use because I'm contractually obliged to do so & my phone was only device I had & I've also had to pay for a basic phone & sim card along with paying PlusNet for sim in my phone that police have seized.
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Phil Tooley
(@PhilTooley) reported
@Plusnet Award winning customer service? Switch day today, no router received, internet switched off early this morning, impossible to work from home with no connection- self employed so no work = no earnings. Can’t reply to email you sent. You need to step up considerably!
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This way madness lies
(@gingerdog633) reported
@Plusnet I renewed my contract few months ago as I was having issues and you gave me supposed faster BB but still get poor signal in most rooms,we’re very disappointed tbh
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CW PROPERTY SERVICES
(@CWPropertyS) reported
@Plusnet my wifi keeps disconnecting and when it is connected it is really slow. I have followed all the advice on the website to set up the router but it still does not help.