Sky Outage Report in Prestonpans, East Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Prestonpans, Scotland
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Prestonpans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Sky
Sky is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Prestonpans, East Lothian, Scotland
The most recent Sky outage reports came from the following cities: Edinburgh, Tranent, Dalkeith, Haddington, Penicuik, Musselburgh, Prestonpans and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Prestonpans, Scotland
Latest outage, problems and issue reports in Prestonpans and nearby locations:
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Owen
(@owenwilliam99) reported
from
Edinburgh, Scotland
@SkyHelpTeam Hi there, our internet cut out about 20 minutes ago, we’ve followed the steps on the website but we still can’t reconnect. Can you tell us what might be wrong/when can we expect to be reconnected?
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-Ashleigh-
(@ashleighlsX) reported
from
Edinburgh, Scotland
@SkyHelpTeam My internet is still not working trying on the sky app to troubleshoot and not being able to
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Gary Gray
(@ggg1970) reported
from
Edinburgh, Scotland
@SkyUK no internet connection since 5pm yesterday yet website says no issues - when I call I get an automated message - how can I get an update on this?
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Ian Fieldhouse
(@ianfieldhouse) reported
from
Edinburgh, Scotland
Well this is ****. Sky broadband down for the last hour and no Engineer appointments until the 7th — I’m sure my work will be delighted! Hopefully just a local issue as others appear in the same boat. @SkyHelpTeam
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Wade Taylor
(@WadeGTaylor) reported
from
Edinburgh, Scotland
Nice @SkySports! I thought Spurs were playing Burnley. But wait the presenters are talking about Man U! WTF! Then say we must talk Spurs Burnley but we’ll come back to ManU later! Time to end subscription....
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-Ashleigh-
(@ashleighlsX) reported
from
Edinburgh, Scotland
@ianfieldhouse @SkyHelpTeam We’re in Edinburgh and our sky broadband cut out around an hour ago, we were offered an engineer app for the 11th managed to get one for the 6th but here’s hoping it gets fixed soon
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Sam Bryce
(@CaptainBryce) reported
from
Edinburgh, Scotland
@GraeMcG @SkySports Hit the ? Button on your remote to turn it off. Pitty it doesn't work on Crocker
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Paul O'Neil
(@pauloneil1874) reported
from
Edinburgh, Scotland
@SkyHelpTeam We disabled the broadband shield and it is still having issues. Can it take a while to take effect?
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Paul O'Neil
(@pauloneil1874) reported
from
Edinburgh, Scotland
@SkyHelpTeam I have tried on two mobiles and on the desktop site. Same issue every time, is it something that can be set by someone at sky?
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Brooke Hobbs
(@Brooke_Hobbsxo) reported
from
Edinburgh, Scotland
@SkyHelpTeam our internet’s been down for over an hour nearly, any idea why?
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Taggy MacRob
(@edinbos) reported
from
Penicuik, Scotland
@SkyHelpTeam hey guys, is there an outage issue in Eh26 ??
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𝙹𝚘𝚑𝚗. 𝙰
(@John_ArmstrongZ) reported
from
Edinburgh, Scotland
@SkyHelpTeam I am having lip sync issues with my new Sky Q box and mini box. Really frustrating and I’ve tried all fixed as chatted through with telephone responder.
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@SkyHelpTeam That’s the same information as given in the app when I login. It doesn’t explain the different date on the text! Really need my broadband ASAP!
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▶️🔼🔼
(@depeche2) reported
from
Edinburgh, Scotland
Hey @SkyHelpTeam over 3 hours on phone to 3 different people ...2 cut me off deliberately...Great customer service...problem still not sorted.....would you like your emails being displayed on someone else's account and not being able to sign in to your email account
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▶️🔼🔼
(@depeche2) reported
from
Edinburgh, Scotland
@SkyHelpTeam Does it not tell you in tweet !!!!! You team seem to think that someone else reading my emails is not a data protection leak while I can't sign in to read them as my account has been merged with another account.....3 hours wasted today add that to 2 other days
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@SkyHelpTeam I now have a message to call Sky to ‘get my broadband order back on track’, unfortunately the number given is automated and doesn’t have an option to speak to a human! Please help.
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𝙹𝚘𝚑𝚗. 𝙰
(@John_ArmstrongZ) reported
from
Edinburgh, Scotland
@SkyHelpTeam are there know broadband issues in Edinburgh at the moment? On/off for past hour or two
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Marie McKenna
(@mazzamac1969) reported
from
Edinburgh, Scotland
@SkyHelpTeam Hi, I’m an existing customer and received a new broadband hub. How do I recycle / dispose safely of my old hub? Thanks.
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Paul O'Neil
(@pauloneil1874) reported
from
Edinburgh, Scotland
@SkyHelpTeam hi, I switched to sky broadband this week but all social media apps are not working properly or loading information/pictures etc. Work on 4g, and web browser works on WiFi no problem.
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Claire Pentland
(@ClaireCashBack) reported
from
Edinburgh, Scotland
@SkyHelpTeam are there internet problems in Edinburgh? Internet suddenly stopped working and can’t get an engineer until next week!! Not great. I will be seeking compensation.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Wayne Bird
(@birdmanWl) reported
@SkySports Joke, 2 half decent games and he’s in the squad, been out for 2years, never been good enough.
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Andrew
(@Andrew51750081) reported
@SkyHelpTeam Hi Sky how can i get your broadband service @TalkTalk is the worst service ever how can i leave them and join you ?
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Ian
(@ianscoey) reported
@SkyHelpTeam The issue is fixed the same way I have to do it everyday. Pull the phone line cable out of the router and plug it back in. Now getting 17Mbps. Is 17Mbps super fast as promised?
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Marion Doyle
(@MarionD37571216) reported
@Pop_Dazzle @SkyHelpTeam I trust someone turned up before 5pm? It annoys me when a company fails to time keep without contact with the customer 😒
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Simon Blackman
(@Blackers1410) reported
@SkyHelpTeam Makes no difference all the talk of we check your broadband once a week to maintain speed is about as much good a chocolate fireguard. Simply the worst broadband you can have, a family of 4 and cannot use it as it is that poor
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paul jones
(@widnes_1) reported
@jdgsport @SkyUK 20 + years with @skyuk and seen the prices go up so cancelled a load of stuff including sports and movies will miss it as the rugby is kust about to get started but cant justify paying these prices and get nothing for loyalty only get deals when a new customer ...
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Gadget Girl 💙
(@gadgetgirl73) reported
So @SkyUK bill going up about 7% a month. Never right that!
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Rebecca mullins
(@RebeccaLM2010) reported
@SkyHelpTeam Followed online support and all@sorted! Thanks
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Samantha
(@setagmas) reported
@SkyHelpTeam honestly don’t think there’s a week that goes by that we don’t have issues with our broadband. Contract expires next month will be looking at alternatives and also got the cheek to increase the cost!!
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Scott Fountain
(@FountainScott) reported
@SkyHelpTeam And how it works but now have an issue with with another film