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Sky Outage Report in Prestonpans, East Lothian, Scotland

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Prestonpans, Scotland

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Prestonpans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Prestonpans, East Lothian, Scotland 02/04/2026 11:20

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (49%)

    Internet (49%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Prestonpans, East Lothian, Scotland

The most recent Sky outage reports came from the following cities: Loanhead, Edinburgh, Gorebridge, Tranent, Dalkeith, Haddington, Penicuik, Musselburgh, Prestonpans and Kirkcaldy.

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City Problem Type Report Time
United KingdomLoanhead TV
United KingdomEdinburgh Wi-fi
United KingdomGorebridge Wi-fi
United KingdomEdinburgh Internet
United KingdomEdinburgh TV
United KingdomEdinburgh Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Prestonpans, Scotland

Latest outage, problems and issue reports in Prestonpans and nearby locations:

  • pauloneil1874 Paul O'Neil (@pauloneil1874) reported from Edinburgh, Scotland

    @SkyHelpTeam hi, I switched to sky broadband this week but all social media apps are not working properly or loading information/pictures etc. Work on 4g, and web browser works on WiFi no problem.

  • ashleighlsX -Ashleigh- (@ashleighlsX) reported from Edinburgh, Scotland

    @ianfieldhouse @SkyHelpTeam We’re in Edinburgh and our sky broadband cut out around an hour ago, we were offered an engineer app for the 11th managed to get one for the 6th but here’s hoping it gets fixed soon

  • pauloneil1874 Paul O'Neil (@pauloneil1874) reported from Edinburgh, Scotland

    @SkyHelpTeam We disabled the broadband shield and it is still having issues. Can it take a while to take effect?

  • simy_cs Craig Simpson (@simy_cs) reported from Kirkcaldy, Scotland

    @krj_86 @SkySports I watched it as well, he was terrible. Get pulling them apart and not letting Hatton work on the inside. Also the point deduction was comical

  • depeche2 ▶️🔼🔼 (@depeche2) reported from Edinburgh, Scotland

    @SkyHelpTeam Does it not tell you in tweet !!!!! You team seem to think that someone else reading my emails is not a data protection leak while I can't sign in to read them as my account has been merged with another account.....3 hours wasted today add that to 2 other days

  • depeche2 ▶️🔼🔼 (@depeche2) reported from Edinburgh, Scotland

    Hey @SkyHelpTeam over 3 hours on phone to 3 different people ...2 cut me off deliberately...Great customer service...problem still not sorted.....would you like your emails being displayed on someone else's account and not being able to sign in to your email account

  • owenwilliam99 Owen (@owenwilliam99) reported from Edinburgh, Scotland

    @SkyHelpTeam Hi there, our internet cut out about 20 minutes ago, we’ve followed the steps on the website but we still can’t reconnect. Can you tell us what might be wrong/when can we expect to be reconnected?

  • MellowScotJulia Julia ッ (@MellowScotJulia) reported from Edinburgh, Scotland

    @SkyHelpTeam Also not working on 503 either

  • mazzamac1969 Marie McKenna (@mazzamac1969) reported from Edinburgh, Scotland

    @SkyHelpTeam Hi, I’m an existing customer and received a new broadband hub. How do I recycle / dispose safely of my old hub? Thanks.

  • adam8mitchell Adam Mitchell (@adam8mitchell) reported from Edinburgh, Scotland

    @James_Greeny94 @SkyHelpTeam We are Having this issue too! Commentaring for an answer!

  • lizzlevalente Lisanne Valente (@lizzlevalente) reported from Edinburgh, Scotland

    @SkyUK so fed up of every single night sky Q boxes not working! So bad the dreaded Virgin might be the solution!

  • pauloneil1874 Paul O'Neil (@pauloneil1874) reported from Edinburgh, Scotland

    @SkyHelpTeam I have tried on two mobiles and on the desktop site. Same issue every time, is it something that can be set by someone at sky?

  • pdoodle Paula Westaby (@pdoodle) reported from Gorebridge, Scotland

    @SkyHelpTeam No I am a Sky Mobile customer

  • ggg1970 Gary Gray (@ggg1970) reported from Edinburgh, Scotland

    @SkyUK no internet connection since 5pm yesterday yet website says no issues - when I call I get an automated message - how can I get an update on this?

  • SarahWatt13 Sarah Watt (@SarahWatt13) reported from Edinburgh, Scotland

    @SkyHelpTeam are there any WiFi issues in the EH4 area as if had problems all day with it going offline which is causing issues with working from home!

  • John_ArmstrongZ 𝙹𝚘𝚑𝚗. 𝙰 (@John_ArmstrongZ) reported from Edinburgh, Scotland

    @SkyHelpTeam I am having lip sync issues with my new Sky Q box and mini box. Really frustrating and I’ve tried all fixed as chatted through with telephone responder.

  • ClaireCashBack Claire Pentland (@ClaireCashBack) reported from Edinburgh, Scotland

    @SkyHelpTeam are there internet problems in Edinburgh? Internet suddenly stopped working and can’t get an engineer until next week!! Not great. I will be seeking compensation.

  • ianfieldhouse Ian Fieldhouse (@ianfieldhouse) reported from Edinburgh, Scotland

    Well this is ****. Sky broadband down for the last hour and no Engineer appointments until the 7th — I’m sure my work will be delighted! Hopefully just a local issue as others appear in the same boat. @SkyHelpTeam

  • John_ArmstrongZ 𝙹𝚘𝚑𝚗. 𝙰 (@John_ArmstrongZ) reported from Edinburgh, Scotland

    @SkyHelpTeam are there know broadband issues in Edinburgh at the moment? On/off for past hour or two

  • PointlessSword PointlessSword (@PointlessSword) reported from Edinburgh, Scotland

    @A01Mark @smalltrend @SkySports They could just stand there and not boo. They could jump up and down. They could put their hands on their hearts they could do some gesture which isn't abusive but no they choose to boo. They are booing people protesting. End of. Not acceptable.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • DPDgroup_news DPDgroup (@DPDgroup_news) reported

    @1Cathrynh @SkyHelpTeam Hello! We appreciate the time you’ve taken in contacting us. We are sorry that you are having such problems. Would you mind contacting us via DM so we may follow up internally. Kind regards.

  • JoJoTrainers Jo Gennari 💙 #bemoreshark (@JoJoTrainers) reported from Bromley, England

    @SkyHelpTeam Unacceptable..once again abdicating and responsibility for q customer

  • EmWalsh_Stories Emma Walsh 𝑺𝒕𝒐𝒓𝒊𝒆𝒔 𝒗. #AmWriting (@EmWalsh_Stories) reported

    @SkyHelpTeam by contrast, family members on BT with a similar issue were provided with additional boosters immediately that solved the problem. Several months down the line with Sky, you don't seem to be able to solve the issue as swiftly.

  • EmWalsh_Stories Emma Walsh 𝑺𝒕𝒐𝒓𝒊𝒆𝒔 𝒗. #AmWriting (@EmWalsh_Stories) reported

    @SkyHelpTeam I've tried to have numerous conversations with your tech team previously which have led to me being in this situation, with no solution to the problem we have but spending more money with you and tied into a new contract.

  • MotoGPTipster MotoGP Tipster (@MotoGPTipster) reported

    @SkyHelpTeam I’d swap my SkyQ back to this straight away. SkyQ is awful, TV guide is a joke now. One set of recordings for the whole family. Is it possible to go back to Sky HD as I preferred it?

  • seanayre23 Sean (@seanayre23) reported

    @SkyHelpTeam Why is my data being used so quickly? I added an extra 1GB from my rollover only 2 days ago, yet it’s nearly all gone? I’ve been connected to Wi-fi all the time and there is no valid reason why it should be going down this quickly!

  • CJQuince Chris Quince 🇺🇦 (@CJQuince) reported

    @OpenreachHelp utterly dreadful refusal to connect property to Internet today, despite telling @SkyHelpTeam you would. Didn't do full job on visit last month, two weeks to come back now refusal to undertake work. Awful.

  • JoJoTrainers Jo Gennari 💙 #bemoreshark (@JoJoTrainers) reported from Bromley, England

    @SkyHelpTeam No.. It's all @OpenreachHelp fault so Sky can't possibly take an responsibility for their customers... Great service isn't it ?

  • Hoopers4RT Hoopers4RTs (@Hoopers4RT) reported

    @melodyscarlett @SkyHelpTeam Ours been the same absolutely crap

  • tomas_rma Madridista 🇵🇹 (@tomas_rma) reported

    @OunahNtabeng @SkySports yeah the fact that I don't like him, clearly tells you that I am not a fan of his. its exactly the same thing. idk why you are bringing up this argument out of nowhere. its just such a stupid argument to have.