Tesco Mobile Outage in Plumstead, Greater London, England

@tescomobile just put my sim in my new phone that I’ve upgraded to but 4G isn’t working? Please help!

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10: 43 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10:37pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@tescomobile hi. Is there a problem with the mobile network in the Romford area today?

@lotttiiee @tescomobile I’ve got the same problem too. I’m in the Romford area.

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

@MillwallDolbs2 @EE @Samsung @vodafone @O2 @3MobilesShop @tescomobile When u sort a mobile bill ask about the 15% discount offer. Got my 11 with unlimited data calls and texts £61 a month. Not a bad deal

@1kayofficial @tescomobile @tescomobile quickly potential customer here

@tescomobile Yes, they say my only options are the same as when I first got my tracking info - leave with neighbour, change to another weekday, or pay for weekend delivery. First option failed miserably, and the second two don't help.

spent an annoying hour trying to upgrade my handset with @tescomobile. hadn’t updated my new address. Need 72 hours before I can get handset. but I need new handset cos this one is broken. Nope we will give you PAC code and you can get 1 elsewhere. So much for 10 years loyalty!

@tescomobile Received notification from O2 that they had fixed the local problem, but it is still the same, no signal,have switching off and on, no good off to another supplier at the end of the month Kind regards Paul Heasmer 07521 442236 RM16 4QX

@BirdByTheTree @tescomobile I AM on Tesco mobile no local signal for 6 weeks,will very soon move as they are not offering any compensation

@tescomobile Totally fed up no local service for 5 weeks,will move at end of contract

@tescomobile Still no local service after 3 weeks,this is not customer service,thinking about going to another provider,and walking away from the contract Tel 07521442236 RM16 4QX I would like to a senior manager

@tescomobile Good morning ,no signal at all to my mobile,I understand that the local phone mast is not working,and idea when it might be fixated Regards Paul Heasmer

I thought @tescomobile was good, but recently their network is terrible, I can hardly use my data anymore. It’s always saying connect to a network 😑

@tescomobile Hiya. Is there a known issue with the network in the Stockport/High Peak area, please? If so, any potential fix timeline? Had little to no signal at home for 4 days now - occasional brief flicker of a bar or two, then instantly gone again. First time I've had this.

@tescomobile I spent one and a half hours this morning in tesco phone shop then another hour with customer services. Everyone was sorry but useless to help me

@tescomobile With 4 contracts. I will be looking to cancel them all and taking my business elsewhere. Plus your customer service team ended my call mid sentence because they couldn’t be bothered

@tescomobile I did question it but was told it would still be applied. All very well to offer to cancel it but Black Friday deals have finished now and it was my daughters birthday present. Shall I just take it back off her? 💩 service all round. I’ve been a loyal mobile customer for years

@tescomobile Oh really??? I bought a “Clubcard” deal iPhone 12 on Black Friday but the sales man made a mistake and didn’t apply my Clubcard so I never got the deal. Fast forward and I’m billed for the full price and after a lot of “I’m sorry’s”, there’s nothing we can do now but cancel

@tescomobile definition of fraud wrongful or criminal deception intended to result in financial or personal gain. So I a customer who paid you to provide a product and a service am a possible fraudster. Whilst you hold on to my money and don't provide the goods or services.

@tescomobile Still awaiting to hear from fraud team. Customer not Fraudster #disappointedcustomer.

@tescomobile when is your fraud team going to resolve my issue and authorise my refund of over £200 for a phone order that you cancelled without a valid reason. No deadline for contacting me has been met. #christmasiscancelled #alliwantiswhatipaidfor #disappointeddaughther.

@tescomobile after delivering our new phone to the wrong address, pretending to investigate, police proving it was returned to you, you still refuse to replace the phone and bill us for one we never received, Great customer service!!

@tescomobile Why is your customer service so poor. Quick enough to take my money on black Friday and then cancel my order and won't tell me why. No sign of refund. Several store visits, several phone calls, several Web chats, several dm's no answers. @tescomobile #disappointedcustomer.