Virgin Media Outage Report in Common Edge, Blackpool, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Common Edge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Common Edge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Common Edge, Blackpool, England
The most recent Virgin Media outage reports came from the following cities: Southport, Blackpool and Cleveleys.
| City | Problem Type | Report Time |
|---|---|---|
 Southport |
TV | |
| Blackpool |
TV | |
| Blackpool |
TV | |
| Blackpool |
Internet | |
| Blackpool |
TV | |
| Blackpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Common Edge, England
Latest outage, problems and issue reports in Common Edge and nearby locations:
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia Repeated wifi failure causing issues trying to stream any catch up or live channels. Wifi drops at random intervals. Poor signal strength through my property. Failure to organise the booster as promised way back in September. Failure to call me back after request for my number.
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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Billy burdess
(@Billyburdess3) reported
from
Blackpool, England
@tizo59 @virginmedia Was this fixed I have the same problem
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Ali
(@GeminiAli) reported
from
South Shore, England
@virginmedia keep me on hold for 40 minutes then answer and cut me off. Shocking service. Ive tried to update online and get told I have to call. Twice I've been cut off after being on hold and or answered. Conveniently can't email either 😡😡
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Lauren Fox
(@Bismurff) reported
from
Warton, England
@virginmedia having issues in the Warton area... been trying to call but there's no answer - all the online help did nothing. Are issues happening everywhere? #virginmediadown
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia your service for the price I pay is a bloody joke! I can’t watch a film on the cinema channels I pay for without it pausing every 30 seconds to buffer. There’s no technical help available. I want my subscription money back thank you!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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Christine H
(@LentilLover) reported
from
Blackpool, England
@OrganisedPauper Terrible service from #virginmobile #virginmedia is this the best you can do?
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dario
(@Seasiderdario) reported
from
South Shore, England
@Kiwion @virginmedia I'm constantly having issues with virgin as well. It's so shitty
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia No, that’s never been given to me as an option
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archer
(@archer74376245) reported
from
South Shore, England
@virginmedia @BAFTA Great broadband absolutely lousy customer service been trying to sort out something on my account since March so had to cancel and go to sky what a shame they don’t care about existing customers
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Jonathan
(@GayToryJon) reported
from
Blackpool, England
@virginmedia The work has been completed within 2 hours, which is commendable. Have checked my postcode and sadly you don’t offer a service here, even though it’s only about 20 feet from where they have just been working.
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Great service from online service (text) and very helpful call from technical support today from @virginmedia, new hub on way to hopefully resolve issues #customerservice #FirstWorldProblems
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Chris Rushton
(@ChrisRColne) reported
from
South Shore, England
@virginmedia is internet down in Lancashire?
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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Samantha Forsyth
(@sam_forsyth87) reported
from
South Shore, England
@virginmedia we are having lots of issue with our broadband. This has been for days now ! Please contact us. We have tried and tried to get through. Very frustrated customer !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo scrivener
(@Joscrivener2) reported
@virginmedia Not to mention the three additional times we have phoned and finally jumped the hoops in order to speak to the correct adviser.... to then be cut off! Like I said, really poor customer service 😕
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🤷🏻♀️Kelly Rose🤷🏻♀️
(@kellyrose) reported
@virginmedia hi, I have no broadband connection and when trying to book an engineer online, am getting an error message when trying to confirm appt (and nothing available until Saturday which is completely unhelpful as I work from home…) can you help please?
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Nick Rhodes
(@NGRhodes) reported
@TomNomNom @johnmclear @bt_uk Sadly not much choice here, no OpenReach FTTP until 2024 earliest and Virginmedia are crap in our area too.
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Danielle™
(@DanielleLoueeez) reported
@virginmedia I now have no service, trying manically to figure out what I'm going to do tomorrow as I can't work without internet. I tried raising a complaint before which was swiftly shut down. I desperately want some kind of refund for this terrible service.
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Jonathan Petsch
(@JonathanPetsch) reported
@virginmedia myself and both neighbours have no broadband, Bittams Lane, Chertsey. Website says there are no issues. Out for over an hour now. Anything you can do please?
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Sophia-Louise ♡
(@sophialouiseXX) reported
@virginmedia The account has my email on it but I never receive any email nor can I log in as I don’t know the account number or passwords. I’m don’t know the account holder personally I just brought the house from him and the contracted was to be swapped to my details when it runs out
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Ash
(@Hash1981) reported
@virginmedia Just got hung up for the 5th time what is the problem with your customer service team? @virginmedia @ofcom
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Neil Tully
(@NeilTullyRE) reported
@virginmedia I wasn’t given any resolution option despite raising same complaint 4 times. I can’t escalate to #CISAS as complaint not open over 8 weeks. No way of tracking complaint as account closed. Promised callbacks, no one does. Put on hold forever, 35mins today, until I give up
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Jo scrivener
(@Joscrivener2) reported
@virginmedia The only advice we were given is set up a new email address and shrug off the lost correspondence. That is not a good long time solution is it???
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BizzyIzzy
(@Izzy2503) reported
@virginmedia If only ur teams were communicating with us as promised, maybe I'd be able to tell you. We've just spent 1h trying to contact support on multiple channels with no success. Not a great first impression.