Virgin Media Outage Report in East Sheen, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in East Sheen, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Sheen, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 1: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near East Sheen, England
The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Hackney, London, Islington, Croydon, Paddington, Southwark, Walton-on-Thames, Waltham Forest, Hampstead, City of London, Hammersmith, Hayes, and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Brent
|
Internet | 3 hours ago |
|
Camden Town
|
Internet | 7 hours ago |
|
Hackney
|
Internet | 8 hours ago |
|
Hackney
|
Internet | 9 hours ago |
|
London
|
Total Blackout | 9 hours ago |
|
London
|
Wi-fi | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Sheen, England
Latest outage, problems and issue reports in East Sheen and nearby locations:
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia The worst company I have every dealt with. Unless I have total loss of internet I get no discount on my bills. The fact that I have minimum service is irrelevant to your “customer care” #ofcom really needs to regulate your company because you are ripping off your customers
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Antje Southern (@noneybean) reported from Islington, England@Sam_Rigg1 @virginmedia Has Virgin been able to help? Their replies sound promising, but in my experience it is just diffusion and still stuck with an unreliable system
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Calling your 0345 cost me £30 last time as waiting tines exceed one hour. You don’t get this? Do you? Seriously? £30 to get in touch with customer service?
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Tina Clark (@Tinalc69) reported from London, EnglandNot very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Lino.. Oh. 💙 (@linopolis) reported from Brentford, EnglandWhat could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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Gary Gilligan #BLM #FreeNazanin #GTTO #3.5% (@garygilligan) reported from Harrow Weald, England@virginmedia I never lost connection to the router. The status said "Connected, no internet".
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Before you post this pay attention to making the Internet you provide reliable fist. Advertising high speed you raise false expectations. Every single comment on your site is a complaint. I really hope people draw their own conclusions and decide to not join.
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jackie wilkin (@jaykayred) reported from Merton, England@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Gabriella d'Aprano (@GabsdAprano) reported from Esher, England@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month
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Charlene Peachey (@Peachey_79) reported from Wandsworth, England@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
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Charlene Peachey (@Peachey_79) reported from Wandsworth, EnglandHey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
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Antje Southern (@noneybean) reported from Islington, England@robmjanem1 @virginmedia I am waiting too. Virgin is a useless company. Not worth paying for top speed. They make is impossible to call and cancel. Wasted hours on the phone.
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Charlene Peachey (@Peachey_79) reported from Wandsworth, England@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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fiona khan (@fleekhan) reported from Esher, England@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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fiona khan (@fleekhan) reported from Esher, EnglandFinally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Gary Gilligan #BLM #FreeNazanin #GTTO #3.5% (@garygilligan) reported from Harrow Weald, England@virginmedia , your broadband "service " is redefining poor today.
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Chris 🏳️🌈 (@strutcakes) reported from Lambeth, England@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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ian (@IanBorrett) reported from Lambeth, EnglandStill no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BamBams (@BamBams39925105) reported@virginmedia Ok, so straight away I realise your just going through a checklist and not reading my previous tweet to you. My internet is perfect, no problem. Constant and powerful. My WiFi from the router is awful. Cant connect upstairs at all. 15 foot away it is no good. Its purely bad wifi
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Jenny (@blondyjenz21) reported@virginmedia It just says talk weekends under phone. Then everything else say add service
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Helen Bowden (@HelenBowden13) reported@virginmedia I've been trying to cancel my contract (no services provided) since October, no response from anyone, please can you confirm it's cancelled.
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david parr (@dav200390) reported@virginmedia CUSTOMER SERVICES? YOU OUGHT TO BE ASHAMED
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Andy Morley (@Andy_Morley) reported@virginmedia To be honest, your "outage" checker tool is pretty useless, it's never accurate
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Dominic Kennett (@DomKennettLFC) reported@virginmedia Amazed you've responded but you have to the wrong person in this thread... Try @LfcShaunjudge he's your customer.
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ell ミ☆ (@Iovemeisenough) reported@virginmedia hello is there any way we can contact ur customer service by telephone? everything seems to be online
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Gemma Thomas (@mrsgthomas) reported@virginmedia Hi! Yes please. Can you tell me what sort of speeds I should be expecting on the 350 service. It never gets anywhere near 200! I understand it can vary with device/time of day but I don’t feel it is as advertised- ever. Usually under 100 or in low 100’s
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Benjamin Edmonds (@BenjaminEdmonds) reported@virginmedia It keeps dropping out and has been going for a week or so. Nobody to actually speak to on your faults line, keep getting told to look online which doesn't help at all.
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Emily Burrows (@emilyburrows5_) reported@virginmedia Postcode is CF39 8AS. I was sent a new SIM card which I’ve activated this morning but signal is still shocking but apparently it’s ‘excellent’ according to your signal checker. This is 3 weeks ongoing now.