Virgin Media outages and service status in Cheshire West and Chester, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cheshire West and Chester, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received May 27, 6:07 PM GMT+1.
- Internet (59%)
- TV (35%)
- Total Blackout (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cheshire West and Chester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheshire West and Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Widnes, Prenton, Chester, Ellesmere Port, Runcorn, and Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Widnes
|
Internet | 4 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Cheshire West and Chester, England
Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:
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Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England@virginmedia 2half hours waiting for a reply in text service! Can someone take ownership please!
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ASH (GEN-X) (@MrAshleyVP) reported from Saughall, England@melashley @LightleyG @virginmedia @c1ca2 @Dawn92944045 Been poor since installation
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Bronwyn Galloway (@GallowayBronwyn) reported from Garston, England@virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???
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jude parkin (@JudeParkin) reported from Ellesmere Port, England@virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Graeme Buck (@g8uck) reported from Widnes, England@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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MisterDaz (@MisterDaz) reported from Ellesmere Port, England@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
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Tim Lyth (@the_eporter) reported from Ellesmere Port, England@virginmedia I just changed my account from my mums account as she has died to mine but I need to find out the info to connect to my tivo as its changed obviously. Please help
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bev sale (@bevey2010) reported from Runcorn, England@virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day
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sandra hunter (@Sandie42Hunter) reported from Widnes, England@virginmedia been on the phone 1hour. 10 mins 2 departments both passed me on trying to get technical help, line went dead ,now waiting again 20 mins in. Wouldn’t mind I have gone for a bigger package not trying to cancel .
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TMcGRed (@TMcGRed) reported from Widnes, England@virginmedia broadband is really slow. Paying for 200mb D/L and getting just over 40mb at the mo! This has been happening intermittently over the last week or so...
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Paul Beesley (@bluebadgeguide) reported from Garston, England@virginmedia I called at 1541 today to report that my parents landline was not working. I made it clear that they are very elderly and need the landline in emergencies. I left my mobile number and asked for a callback to check progress 1/2
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HLM (@HelenLMoran) reported from Garston, EnglandI hate to call a company out online but @virginmedia are awful
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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Kev James (@djkevjames) reported from Runcorn, EnglandHelp please @virginmedia is there a problem in the Wa74et area ?
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Ann_1878 (@Toffeegirl13) reported from Halewood, England@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
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Kerry Pearse 💕 (@KerryPearse) reported from Widnes, England@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?
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YODELhell (@YODELhell) reported from Ellesmere Port, England@virginmedia @Logical1966 Liars. It’s Virgin’s job. Not the customer’s.
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Jemima (@JemimaCamhs) reported from Garston, England@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Dew (@RobDew8) reported@spirit_evolving @virginmedia They are a shambles. I have had no internet since Sunday. 2 engineer appointments have not turned up, waiting in again today for engineer but not confident. Worst thing I did was move to Virgin !
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Mr Nash (@Nasher6328) reported@OliverGMcManus @virginmedia Under UK law (primarily the Consumer Rights Act 2015), broadband services must be provided with reasonable care and skill and be of satisfactory quality. A complete outage lasting 7 weeks is almost certainly a breach, giving you the right to end the contract and seek a remedy (like cancellation without penalty or a refund for the affected period). Virgin Media participates in Ofcom's automatic compensation scheme for total loss of service (no internet at all via wired connection). You should already be getting ~£10.34 per day automatically after the first 2 full working days of reporting the fault. This doesn't directly let you cancel penalty-free, but it supports your case.
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Andrew Morrison (@mozrover) reported@virginmedia broadband is off again 3rd time this week showing a outage again,not good this
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Veronica Dodd (@Vonk9) reported@virginmedia I am having problems activating my HBO Max app
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pedwards (@petepedwards) reported@OliverGMcManus @virginmedia They are on a separate network to most other providers so you can get a contract with someone like BT/Sky etc while Virgin dispute is sorted. Three also offer a 5g based home internet service that's dependent on mobile signal.
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O2 (@O2) reported@kimerthywoo Hi it's us from Virgin Media O2. Sorry to hear your having this issue. If possible could you send us a screenshot of the error you are getting over a private chat, so we can look into this for you.
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Andy W (@AndrewW12290183) reported@virginmedia Well after 30 years that's me left VM. I would advise anyone to check their contracts to make sure you are not getting charged for a package you never signed up for(Like me) Forget complaining and watch out for the trick of you having to apply for a returns package
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Miles (@milesc2003) reported@virginmedia Hi again Virgin, why does it look like my engineer appt has been cancelled? And good to know that there is a wider issue in the area.
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Sufyaan (@Scintilla_A7) reported@virginmedia internet been down since yesterday and you’re so incompetent that you can’t fix the WiFi until the 1st of June? This is ridiculous
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Izzy McGuire (@iz49) reported@virginmedia I want to cancel my TNT sports it is ridiculous you make it so hard to do on the Virgin Media website. Please can someone message me asap