Virgin Media Outage Report in Thornbury, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thornbury, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornbury, England
Latest outage, problems and issue reports in Thornbury and nearby locations:
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WE ARE TUCO
(@tuco_tuco) reported
from
Bristol, England
Wow @virginmedia really can't sort their stuff out.......HELP its a joke
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Angel Eyes #FBPE 🇪🇺🏳️🌈🏳️⚧
(@DollyDeluxe) reported
from
Patchway, England
@NadineDorries @virginmedia @O2 And that is why you are known as the most stupid MP ever
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Ivor the Vorlord
(@Bristolvor) reported
from
Bristol, England
@KGravil @virginmedia Service?
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Rajnish Razdan
(@RajnishRazdan) reported
from
Bristol, England
@virginmedia If you’ve got something positive to contribute DM me, like getting someone to call me. Why would I remember the details of 2 hours that I will never get back
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graham monks
(@gman7634) reported
from
Patchway, England
@virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄
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Blood Claw Bob
(@Clottedone) reported
from
Bristol, England
Hey @virginmedia could your sales team STOP trying to call me everyday, I’ve told them I’m not interested and blocked the number but y’all somehow just keep calling and leave voice mails. I’m already a customer so please just take that as a IM NOT INTERESTED!!!
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Rajnish Razdan
(@RajnishRazdan) reported
from
Bristol, England
@virginmedia it’s amazing isn’t it - you never pick up calls or cut me off so I go to your site to change my package as you’re charging me for things I don’t have and amazingly your live chat button doesn’t work either.
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia hi I need help. I'm not able to call or text so I can't even call virgin media for help.
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Trevor Whiteman
(@nongrockle) reported
from
Bristol, England
@JuanaWhiteman @virginmedia Zero customer service
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia If it's better customer service then that would be better than having to be with O2
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia I been with virgin for years and last month was put on the new virgin O2 SIM deal. I'm already looking forward to when I can cancel the O2 SIM only part. Couldn't get any help with O2 but luckily the person at virgin helped me.
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Beth Ryan
(@bethkorf) reported
from
Kingswood, England
@virginmedia Its done now but fairly sure it shouldn't take your agents 45 mins to cancel sky and bt sports and change the TV package to the basic. Maybe more training or better systems are needed. Just saying Sky took about 3 minutes to cancel BT sports for me a year or so ago #competitors
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J Stan
(@Superstan_92) reported
from
Bristol, England
@virginmedia Multiple problems when moving home. Now we have been told we won't have anything installed until 31st December when we moved in on 29th November.
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Chloe
(@chloehester) reported
from
Bristol, England
Why does @virginmedia online chat never work?! Its a nightmare trying to get through on the phone 😭 I just need to change my package ffs.
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Gareth Balmer
(@garethbalmer) reported
from
Bristol, England
@virginmedia All good now - there were some power issues in another part of Gloucester that seemed to be causing the V6 box at our house and a few friends to restart. Very odd
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Beth Ryan
(@bethkorf) reported
from
Kingswood, England
Wow @virginmedia you've out done yourself, 45 mins and counting to cancel sports channels for mum after dad passing away all with an agent #shockingservice
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Hi, call me Chu x
(@xChuChux911) reported
from
Bristol, England
@virginmedia I never gave out any personal information as I knew it was a scam cus I'm with Sky. The number was 02045099664 but it was spoofed. Lady had an Indian accent and said technicians in my area had fould a fault which was affecting my computer.
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SarahellenK
(@sarahellenk1) reported
from
Westerleigh, England
@virginmedia please can someone help me. I need a number to call you on
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia That's a shame. Virgin SIM card was so much better and better customer service. I will probably change to a different phone network as soon as I can
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graham monks
(@gman7634) reported
from
Patchway, England
@virginmedia you said you know what the problem is but no one is working at the box!!!! Part 2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Art Connoisseur
(@ArtisticCollect) reported
@virginmedia How can I register my broadband being down? The service checker doesn’t work properly and the online chat doesn’t work either. Messages for WhatsApp just don’t come through. Can I chat to someone here? Thanks :)
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William Connelly
(@WConnelly8) reported
@virginmedia How hard is it to talk to someone from virgin media? Absolute joke !!! Happy to take money every month for an awful service
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Sarah Paul
(@sarahh112) reported
@virginmedia Well that was a waste of 30 minutes of my life I will never get back. Sat in a queue and then told they will have to investigate and get back to me. I’m still no closer to finding out!
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Tobe
(@31tobe) reported
@virginmedia Only 40 minutes on hold again so far without speaking to someone £153 a month for a **** internet and tv package I’ve already cancelled once
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ManiSandhu.NFT
(@MoannyMani) reported
@virginmedia worst service I’ve encountered in this day and age #Shambles #broadband
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Manuele R. Pennisi
(@FaintlightWolf) reported
@virginmedia day 6 without no services. When is this going to end? I need a resolution now
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Kimberley Turner
(@kimturner70) reported
@virginmedia The agent said she couldn’t raise a complaint as her system wouldn’t let her bypass selling her equipment I don’t need. This is fraudulent activity by @virginmedia She point blank refused to escalate my call. Totally unacceptable
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Donna Hughes
(@weedonski) reported
@virginmedia 24 hours no WiFi, u say there is a problem n the area, however my 3 neighbours in my row are all Virgin media and they aren’t having issues!!! Care to explain???
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Raysey
(@Raysey2) reported
@virginmedia @samsmith Shambles virgin media not working again
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Natalie Grove
(@NatGrove69) reported
@virginmedia @njay691 Why call me every day to offer early upgrade yet want me to pay off rest of contract. When I say you are harassing me, your staff hang up