Virgin Media Outage Report in Thornbury, South Gloucestershire, England

Problems in the last 24 hours in Thornbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Thornbury, England

The most recent Virgin Media outage reports came from the following cities: Bristol, and Conham.

City	Problem Type	Report Time
Bristol	Wi-fi	8 hours ago
Bristol	Total Blackout	9 hours ago
Bristol	Total Blackout	9 hours ago
Bristol	Internet	10 hours ago
Bristol	Internet	1 day ago
Bristol	Wi-fi	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Thornbury, England

Latest outage, problems and issue reports in Thornbury and nearby locations:

• 
  Gill Harrison (@gillih) reported 1 minute ago from Portishead and North Weston, England

  @virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.

• 
  Alex (@0JTheJuice) reported 4 minutes ago from Bristol, England

  @virginmedia Hey BG, so in total it disconnected 7 times from 7pm yesterday. The lights started flashing Green, after multiple resets it continued to disconnect throughout the evening. Really disappointed. Not the first time I’ve had issues with virgin’s internet.

• 
  Neil Cairns (@neilcairns) reported 4 minutes ago from Bristol, England

  @virginmedia Why can’t anyone just forward a message or reply to an email? Why does the customer always have to do something else? Absolute ball ache as usual with this nonsense. Wonder how quickly you’d fix issues if people stopped paying their bills?

• 
  Neil Cairns (@neilcairns) reported 13 minutes ago from Bristol, England

  @virginmedia @bushwacka_ofc @nordoffrobbins virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

• 
  Mary (@Bristolmary) reported 13 minutes ago from Aylburton, England

  Hello @virginmedia is there and issue with broadband in Bristol please? My dad is having an issue connecting to anything, he’s tried firestick, iPad and iPhone. Nothing connects. He’s tried restarting router?

• 
  Tina Badley (@tinabadley) reported 20 minutes ago from Bristol, England

  @virginmedia Same as about a month ago. Said I need to enter password. But doesn't work. Have tried resetting password. Still no good. Webmail says can't access my emails right now. And when I go to the sign in page it has my name as 'Jackie' top right though the main page says 'Hi Tina'.

• 
  Tina Badley (@tinabadley) reported 20 minutes ago from Bristol, England

  Has anyone else's @virginmedia email gone down AGAIN? I'm trying to run a business here.

• 
  🚑🌈Josh 🇪🇺👨‍⚕️ (@1Joshwa) reported 23 minutes ago from Bristol, England

  So why is it impossible to speak to a real person at @virginmedia ? Live chat is down, phone leads to a system test then hangs up. I just want to speak to someone 😩 #virginmedia

• 
  Gill Harrison (@gillih) reported 24 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  Neil Cairns (@neilcairns) reported 25 minutes ago from Bristol, England

  @virginmedia Yes. Powered down, switched off etc etc. Why would only certain content not delete and other content delete fine? Doesn’t make sense?

• 
  Gill Harrison (@gillih) reported 30 minutes ago from Portishead and North Weston, England

  Hi @virginmedia @helpvirginmedia @VirginMediaCorp why won’t my Outlook connect to your server? No emails for 3 days. It’s an issue your end yet no help from your tech team.

• 
  Neil Cairns (@neilcairns) reported 31 minutes ago from Bristol, England

  @virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

• 
  Blood Claw Bob (@Clottedone) reported 31 minutes ago from Bristol, England

  Hey @virginmedia could your sales team STOP trying to call me everyday, I’ve told them I’m not interested and blocked the number but y’all somehow just keep calling and leave voice mails. I’m already a customer so please just take that as a IM NOT INTERESTED!!!

• 
  Tina Badley (@tinabadley) reported 40 minutes ago from Bristol, England

  @henningmc_ @virginmedia Nightmare! At least I have a paperback to help me get to sleep!

• 
  Gill Harrison (@gillih) reported 41 minutes ago from Portishead and North Weston, England

  @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

• 
  Gill Harrison (@gillih) reported 43 minutes ago from Portishead and North Weston, England

  @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

• 
  Alexandra Powell (@gingermurkin) reported 46 minutes ago from Patchway, England

  @virginmedia Issue with virgin mobiles not accepting incoming calls, going straight to voicemail. Was told this would be resolved last night but still not working. Any resolution ETA??

• 
  Mark Round (@Fingers247) reported 49 minutes ago from Bristol, England

  @virginhelp @virginmedia I need some way to resolve this, and can’t be the only one stuck in this situation. I can provide birth certificates, passports, etc, etc. Your support staff want 3 letters of a password nobody knows.

• 
  J Stan (@Superstan_92) reported 52 minutes ago from Bristol, England

  @virginmedia Multiple problems when moving home. Now we have been told we won't have anything installed until 31st December when we moved in on 29th November.

• 
  Neil Cairns (@neilcairns) reported 53 minutes ago from Bristol, England

  @virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emma King (@emmaking84) reported 4 minutes ago

  @virginmedia it would seem your customer services team don't understand "I wish to cancel my broadband". £40 is a shocking amount per month for someone with a low income.

• 
  Laurence Cliff (@laurencecliff) reported 7 minutes ago

  @virginmedia terrible service. When it’s a technical question I can WhatsApp you easily. When I want to cancel I have to call, go through 10 mins of questions and on hold before twice being hung up on when speaking to someone. Just let me cancel!

• 
  coolhunter (@cool_hunter) reported 10 minutes ago

  @virginmedia STILL no response after 2 days without access to my email account? Why won't you fix this ???

• 
  Darren (@Darren97367988) reported 10 minutes ago

  @virginmedia @O2 Any chance you can just make what you provide work properly without trying to flog us new stuff. My Internet which is meant to be 100mb, has been running at below 7 for the past few days. Time to move supplier with better service.

• 
  Valerie Christina White (@Valerie87725636) reported 10 minutes ago

  @O2 @virginmedia I 20YRZ of iphone,switched to Android 31July2021-Today Told my first google Pixel Android faultyNo customer of goodwill temp replacement or help offered Holloway Rd store Devastated Today,warranty,paid usage,disabled user, payment detailsAccount number: 1030354102

• 
  Shaun (@Shaun_RobertsxD) reported 14 minutes ago

  @virginmedia It was working but the speed fluctuated then done at VM seems to off accidentally shut the account down then I had to have a new account created and have been calling every day to try and get VM to send the signal to reactivate the connection.

• 
  Daniel S (@planet_dan) reported 15 minutes ago

  @virginmedia Seriously? One dropped connection after another and your technical team has absolutely no idea what is causing it? Give me a break? This service is utterly ridiculous. It’s pathetic. @BBCWatchdog

• 
  James 🇬🇧 (@JG1872_) reported 16 minutes ago from Glasgow, Scotland

  @virginmedia my wifi has been down since 7 what’s this all about?

• 
  kai (@reason2485) reported 17 minutes ago

  @virginmedia come take ur broadband or take u small claim court poor service come solve issue or action be taken months u have been charging my parents and not resolving the poor service given

• 
  Nicky Clark (@NickyCl94173026) reported 19 minutes ago

  Thanks @virginmedia for your really helpful service tonight. Really looking forward to speaking to the return call from a manager within the next 72hours