Virgin Media Outage Report in Stocksbridge, Sheffield, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stocksbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stocksbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stocksbridge, Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Huddersfield, Barnsley, Sheffield and Rotherham.
| City | Problem Type | Report Time |
|---|---|---|
 Huddersfield |
TV | |
| Huddersfield |
Internet | |
| Huddersfield |
Internet | |
| Barnsley |
Internet | |
| Huddersfield |
Internet | |
| Huddersfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stocksbridge, England
Latest outage, problems and issue reports in Stocksbridge and nearby locations:
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Callum 🏳️🌈 🔴⚪⚫ ☮️
(@Callum_SEND) reported
from
Brampton Bierlow, England
@DysphasiaPV @virginmedia Product is good but customer service terrible
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Sam
(@samthompson98_) reported
from
Rotherham, England
Sky sports red button not working with @virginmedia there’s a shock
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V-Bull
(@VanceBulla) reported
from
Brampton Bierlow, England
@virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice
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Ryan Wilson
(@rywilnot) reported
from
Darton, England
@SkyHelpTeam broadband this week has been shocking. Following the help and test in the app says all is well (funny that). Not really sure what I’m paying for. Back to @virginmedia
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Martin Caine
(@MartinCaine) reported
from
Huddersfield, England
@virginmedia Two whole days now with our Internet connection dropping every ten minutes. How long is this fix expected to take?
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it
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maria
(@mariaspears) reported
from
Huddersfield, England
@virginmedia I have had no service for 2 days and I’m having issues logging in to my account as it won’t recognise email/password….. help!
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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Adam
(@tevowl9) reported
from
Brinsworth, England
@virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C H L O É 🔰
(@ChloeAnnaliese) reported
@virginmedia absolutely shocking service. My parents internet goes off and on constantly. Rang customer services to be told it’s a “blip” and there’s nothing they can do. Been a customer for over 25 years and treated like this!!!!!! #awfulservice #avoid
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Pam Charles (MSc IT)
(@charlespR2D2) reported
@virginmedia It doesn't work!!!
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Gillian Bower
(@GillianBower) reported
@virginmedia It had been linked to my account for 15 years, so this shouldn't have happened. Due to life being too short to spend trying to get anyone with any common sense at Virgin Media to resolve the other issues (40 hours in the last 2 weeks and counting) 1/2
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Gillian Bower
(@GillianBower) reported
@virginmedia I'm leaving anyway. After I've filed my huge complaint about all the issues of course. Please advise how I raise that? Thanks 2/2
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Gillian Bower
(@GillianBower) reported
@virginmedia It's been 15 years so I can't quite remember but it ends *@virgin.net. How do I file a very serious complaint to Virgin Media? An urgent one?
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Lynne-marie C
(@Wok7277) reported
@virginmedia Yes. Activated without equipment, thus resulting in no TV service...appalling as it happened last night. I'm in a chat now trying to sort it out. I can not get a straight answer, being told different things each time.
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Gordon Foster
(@rainworthgord) reported
@virginmedia Sorry but this doesn’t quite answer my question. Where do I log into my hub via the number you told me? Please keep it simple, treat me like a five year old, and don’t assume any tech knowledge.
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David Strsss - @Strausss@mastodon.social
(@alephnull42) reported
@virginmedia your 5 pound/day "business" service at Premier Inn Dartford DA1 5FX is unusuable slow - now below 0.5Mb/s - hotline is friendly but useless. I had faster internet in 2002 for heaven´s sake
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~ Luci
(@AngelArcherLoL) reported
VIRGIN MEDIA IS THE WORST INTERNET PROVIDER EVER
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Pam Charles (MSc IT)
(@charlespR2D2) reported
@virginmedia I have explained the issue to your staff. There is nothing you can do unless you can get a new hub brought to my home now. I've been repeatedly lied to. Not a way to run a business. I don't need a response