Virgin Media Outage Report in Shincliffe, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shincliffe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shincliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Shincliffe, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Billingham, Newton Aycliffe, Peterlee, Durham, Consett, Washington, Chester-le-Street and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| Billingham |
Internet | |
| Newton Aycliffe |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shincliffe, England
Latest outage, problems and issue reports in Shincliffe and nearby locations:
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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Jay rix
(@shreklandpony84) reported
from
Billingham, England
@virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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icchis
(@icchis) reported
@virginmedia I'm trying the text option now. Still nothing. I still have 10 days to cancel my contract, what would happen if you don't reply me and come back saying I have to pay a fee for cancellation then? Worst customer service ever! Glad I changed company
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Agent Fernsby
(@DrFernsby) reported
@lindsaylou305 @virginmedia Virgin media's customer service is not the best but these simple steps can help you. I advise paying for these as this advice is cheaper than them asking you to buy repeaters and their 1 gig.
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Livvy
(@livxgracee) reported
@callummarkie @virginmedia I’m with them to and they’re terrible
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DWozza84848
(@DWozza) reported
@virginmedia Already been on the forums, you have over subscribed in my area and aren’t fixing it as stated on your forum and you chose to ignore it can’t wait til my contract finishes you guys are thief’s, had this issue for 3 months now and no one wants to help
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shona
(@just_that_shona) reported
@virginmedia It is, other people still seem to be having issues in the bulford area
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Ajay Supeda
(@ajaysupeda) reported
@virginmedia Having massive issues with being disconnected every time I try and give notice for contract end. Please can someone call me back ASAP. Been on hold for an hour twice before being disconnected each time
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Paul
(@smokeandwax) reported
My @virginmedia woes continue, you complain by their formal process and they close the case telling you to call the support team and ask to change the package.
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ᴮᴱনীলু⁷💜 ᵇᵗˢ ⟭⟬ ∞
(@IwasKayammu1st) reported
How does anyone contact you @virginmedia for customer services? None of your numbers work!
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Jamie Malley
(@JamieLichtie) reported
@virginmedia Absolute joke - been trying for almost a month to tell them my phone isn't working and just get told they are too busy to answer phone. And now you've put the prices up? As I can't get through to tell you I'm leaving I'm just going to have to cancel the direct debit...
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january
(@january76926149) reported
@virginmedia I was categorically told that if I’m to cancel I need to pay the full amount remaining on my contract which is a year !!!!