Virgin Media Outage Report in Sharnbrook, Bedford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sharnbrook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sharnbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sharnbrook, Bedford, England
The most recent Virgin Media outage reports came from the following cities: Wellingborough, Bedford, Kettering, Biggleswade and Rushden.
| City | Problem Type | Report Time |
|---|---|---|
 Wellingborough |
Internet | |
| Bedford |
Internet | |
| Bedford |
Internet | |
| Kettering |
Wi-fi | |
| Biggleswade |
Wi-fi | |
| Bedford |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sharnbrook, England
Latest outage, problems and issue reports in Sharnbrook and nearby locations:
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia *poor
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!
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Jay Atkins
(@jay_atkins7) reported
from
Eaton Socon, England
@virginmedia trying to book an engineer to come out as my Internet has been down for over a week now and having no luck over the phone as it keeps cutting us off, can you help please.
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
@virginmedia I'm well aware of the service status page, but when it just gives a generic 'we know there's a problem and hope to get it fixed by 3pm' it's not very helpful. But seemingly the chatbot is even less so. Just lost connection for the 3rd time in 28 hours. #Anyone4Starlink?
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.
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Stuart Paterson
(@Gordonsalive200) reported
from
Bedford, England
Are there any other UK @skytv customers having trouble with Sky Q boxes over a #virginmedia broadband connection?
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Cazzlar!!
(@cazzlar1985) reported
from
Burton Latimer, England
@virginmedia @peterlealfc That link doesn't work!
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.
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Nick Simons
(@NICKJSIMONS) reported
from
Bedford, England
@virginmedia trying to cancel Sky Sports for my mum after my fathers death. Repeatedly On hold for 50 mins each time then you hang up. No facility to do it online!! Any help.
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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Trushār Patel
(@trushar108) reported
from
Wellingborough, England
@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx
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GTT
(@Gturv) reported
from
Bedford, England
In a constantly changing world we need something to rely on. @virginmedia can guarantee that you will be kept on hold long enough to see if you die waiting for help. #crapcustomerserviceasusual
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.
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Privatenugget
(@Privatenugget2) reported
from
Irthlingborough, England
@tiff_tv @TalkTalk That's not bad tbh i have rung virgin media been on the hold for over an hour then they just cut me off🙄🙄🙄
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Gordon Brown
(@KTMGordo) reported
from
Saint Neots, England
Oh joy. Christmas Eve and @virginmedia has a fault that apparently won’t be fixed until 4 January. No TV or internet then this Christmas whilst stuck at home on my own 😢 ...although the service status page says ‘good service’ 🤔
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.
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Nancy Paladina
(@NPaladina) reported
from
Bedford, England
@virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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fox
(@FoxRunTime) reported
@virginmedia fix your WiFi please
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Stiof
(@StiofOM) reported
Hey @virginmedia, 40 minutes on hold with phone customer support, and no response from WhatsApp customer support in over an hour! Does anyone work in customer support anymore?
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Schweigt, ihr Sänger all
(@chuckle_hound) reported
@virginmedia Buddy, last time I tried that I got stuck in a loop on the VM site trying to login <> check outages. I am not wasting any more of life on that site.
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Lindsay
(@DuncanDsrdrly) reported
@virginmedia No, I received no explanation why it had been cancelled, I received no verification in writing, it came as a complete surprise, which is the basis of my complaint. This is costing me significant amounts of money in mobile data and calling your help centre.
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#TakeOffYourMask
(@HendonGooner) reported
@virginmedia Reported it on the automated system. The cabinet does need moving as its frequently struck by delivery lorries as its so close to the kerb. The poor thing. 😥
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Tiefensee Lucia
(@TiefenseeL) reported
@virginmedia The first from me, not from my area! We are all complaining one way or another, phone, Twitter, email.. Virgin admits it has been issues, going to be fixed.. But truth is, each time for 1 hour of internet we have a whole day of cuttings or no internet at all! #virginmediadown
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John Bradbury
(@johncbradbury) reported
@virginmedia @TomMockridgeVM That was a productive session with the VM social media help team (sarcasim) 'The business has already made the decision, sadly we wouldn't be able to change it' So basically you incompetence will cost me 10-20k and you think this is an appropriate response.
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Lindsay
(@DuncanDsrdrly) reported
@virginmedia @lindsay Then 16 hours to the end of that day, then 48 hours for reconnection) before I'm even due a penny, and that amount will not even cover the amount of extra data it's likely my household will have to buy. For a problem entirely not of my making. Disgraceful.
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Lindsay
(@DuncanDsrdrly) reported
@virginmedia @lindsay Apparently I am entitled to £8 per day for each day past 48 hours after the end of the day I reported a complete loss of service as recompense. I might have lost my job by then, and had up to 72 hours without service (8 hours before I could contact the helpdesk, [cont]
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John Perry
(@John_Perry_UK) reported
@virginmedia I don’t use and have never used a VM email. I suspect wrong phone number.