Virgin Media Outage Report in Ramsgate, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ramsgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ramsgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ramsgate, Kent, England
The most recent Virgin Media outage reports came from the following cities: Broadstairs and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Broadstairs |
Total Blackout | |
| Margate |
TV | |
| Margate |
||
| Margate |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ramsgate, England
Latest outage, problems and issue reports in Ramsgate and nearby locations:
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Guardian Angels Dog Rescue Ltd
(@gadogrescue) reported
from
Broadstairs and St. Peters, England
@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Magic Ice
(@MagicIce) reported
from
Broadstairs and St. Peters, England
@QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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Jason Fuller
(@jsfuller75) reported
from
Broadstairs and St. Peters, England
@virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Man on the Spot
(@scottyb1875) reported
@virginmedia I never asked for it I don't currently have it nor Netflix but you team push these products then tell you what you just said no offer unless you take them. It's terrible treat current customers this way. As said I didn't expect anything and VM obliged. 25 years means 0
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Duke Of Anti-Growth Coalition
(@DukeOfHavoc) reported
@virginmedia Update: You have now removed the current owners from the account of the house we are moving to and put my details there so they can't cancel their service (they are moving abroad). This is a disaster.
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Andy Kershaw Media 🎙
(@andyksheffield) reported
@virginmedia I don't believe the standard of your service will be any better and certainly there's no greater speed than 500mb is there ? Should domestic customers receive a poorer service. That logic is shameful.
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Claire Coventry
(@W33COV) reported
@virginmedia Our wi-fi has been down since 10pm on Wed 02/11, repair time keeps being pushed back, now saying it won't be fixed until 2:15pm today. Given that it was originally supposed to be fixed by 10:15am on Thurs 03/11, I won't hold my breath. What's going on?
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corey the cleaner
(@coreythehoe) reported
@butcher809 @virginmedia It’s the O2 merger that’s killed it, they were always the worst for speeds and now virgins using their masts now we all get to suffer too. Definitely gonna avoid in the future, useless customer support too
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Laura Jane
(@laurajhal) reported
@virginmedia In addition, my parents have spent hours on the phone with your customer services team for them to offer zero support or alternatives to resolve this situation. A huge waste of time!!
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Patricia Bradley
(@Pat2253Bradley) reported
@virginmedia I have a problem with your company. Someone has ordered a quick starter kit using my mobile number. No-one at Virgin Media is prepared to resolve this problem. Today I have spoken to five different advisers and have been disconnected twice. Not impressed
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thePaulR.eth
(@thePaulR) reported
@virginmedia Again. The solution is simple. Actions speak louder than words.
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Philip Lawry
(@GabonPhil) reported
@virginmedia @virginhelp Help me log into SkySports from my PC please. I've shared a screenshot of the authentication issue above.
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Anthony Guansing
(@GuansingA) reported
@virginmedia how do you submit an issue when your phone is down, your online chat don't work, no email address to contact and your website links don't work nor provide a way to submit an issue but makes customer round and round the same help page instead?