Virgin Media outages and service status in Ramsgate, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Ramsgate, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ramsgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ramsgate, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 18: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ramsgate, England
The most recent Virgin Media outage reports came from the following cities: Margate.
Community Discussion
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Virgin Media Issues Reports Near Ramsgate, England
Latest outage, problems and issue reports in Ramsgate and nearby locations:
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James Green (@jimmygreen83) reported from Margate, England@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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bob mitchell (@bobmitchell82) reported from Margate, England@virginmedia I checked on the app and it says my account has finished . I’m not going to waste more of my time being left on hold when I have requested someone phone me back and been told 24-48 hours and still nothing. If only the customer service were as helpful as your Twitter team
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James Green (@jimmygreen83) reported from Margate, England@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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Daniel Burke (@D4nBu7ke) reported from Broadstairs and St. Peters, EnglandI sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Cary Wright (@CaryAWright) reported from Margate, England@Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!
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Heaven And Hell (@heavenndhell666) reported from Broadstairs and St. Peters, England@virginmedia Up to your services you make sure they are unemployed so available when your company makes errors. Needless to say the day my contract ends I leave
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Daniel Burke (@D4nBu7ke) reported from Broadstairs and St. Peters, England@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
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Guardian Angels Dog Rescue Ltd (@gadogrescue) reported from Broadstairs and St. Peters, England@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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Dan Knowlton (@dknowlton1) reported from Acol, England😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Polly Danby (@Pol77) reported from Broadstairs and St. Peters, England@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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Michael Smith (@revdmesmith) reported from Kingsdown, England****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!
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Magic Ice (@MagicIce) reported from Ramsgate, EnglandDoes anyone else on @virginmedia still geting internet outages and issues???
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia services in #Thanet have been off since 1am on the 23rd December and now you are pushing it back until 2pm today for a fix and still no engineer on site - that will be over 36 hours with zero updates to customers right before Christmas. What is happening?!
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Cary Wright (@CaryAWright) reported from Margate, England@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
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Sheradon Dublin (@sheradondublin) reported from Margate, EnglandHello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Nigel Hudson (@nghudson) reported from Preston, England@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Terry Jordan (@terryjordan38) reported from Margate, England@virginmedia Do you actually have a customer service department
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Vine (@lizzyfmant) reported@virginmedia can you please update when you plan to solve the intermittent service issue in the ME8 area. Really fed up of my internet cutting out daily. Engineer yesterday says it’s an open issue however it’s been going on weeks. Surely you should have resolved this by now?
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Simon J Gleaden (@Simon_Gleaden) reported@IainSankey @virginmedia There's no reward for customer loyalty these days. One's reward for staying with the same company for years is to be treated as a mug!
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cheryl blake (@BlakeyCb48) reported@virginmedia sky+ not working at all I think it’s the same all over since the update absolutely shocking considering the prices we pay
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Sam Rees (@SamReesO) reported@Keiran_Mark @StephenP311275 @virginmedia Yeah I know but it doesn’t always work out that way. Especially when watching live sports like F1. They only give you highlights not the full programme. Actually just found out you can get SkyQ if you call them. But point is their customer care is no better than Virgin now.
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Catherine Jeffery (@cathypops2010) reported@floydy1983 @virginmedia It didn’t work last week either for the cup game. They’ve had a week to fix this issue
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Ryan (@SarkySodRyan) reported@virginmedia And given I'm already annoyed - don't ask me if I've switched it off and back on again. Of course I have. It still doesn't work.
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David Weir (@dweir3132) reported@jamezymaryan @RobNoonan007 @virginmedia Same here - premium money for piss poor service.
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Sam Rees (@SamReesO) reported@virginmedia @eirwenjulia Perhaps… refund the downtime and fix it? That would be super helpful..
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Rob Heneghan (@robheneghan) reported@virginmedia @CliveR39 How is this even close to being an acceptable response @virginmedia. Mine doesn’t work either. And watching sky sports doesn’t help when what I want to watch is on the red button. 🤠🤠🤠🤠
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doozerlyn (@doozerlyn) reported@virginmedia... All replies about red button issue are 'working on getting it fixed'..... Sky boxes working fine.... Been a week now.... Bit of a joke aren't you?? What you going to do to make your customers happy cos empty apologies isn't doing it...