Virgin Media Outage Report in Ramsgate, Kent, England

Problems in the last 24 hours in Ramsgate, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ramsgate, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ramsgate, England

The most recent Virgin Media outage reports came from the following cities: Broadstairs.

City	Problem Type	Report Time
Broadstairs	Internet	2 days ago
Broadstairs	Total Blackout	1 month ago
Margate	TV	2 months ago
Margate	E-mail	4 months ago
Margate	Internet	5 months ago
Margate	Wi-fi	6 months ago

Community Discussion

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Virgin Media Issues Reports Near Ramsgate, England

Latest outage, problems and issue reports in Ramsgate and nearby locations:

• 
  Daniel Burke (@Dan13lBurk3) reported 3 minutes ago from Broadstairs and St. Peters, England

  @virginmedia I’m not a technician, can you guys just let me leave my contract after this. Terrible customer service, even worse service, waiting to join @EE but stuck in a contract that only seems to work one way. You really are a shambles.

• 
  Cary Wright (@CaryAWright) reported 5 minutes ago from Margate, England

  @virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!

• 
  Cary Wright (@CaryAWright) reported 5 minutes ago from Margate, England

  @virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!

• 
  Daniel Burke (@D4nBu7ke) reported 7 minutes ago from Broadstairs and St. Peters, England

  @virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.

• 
  Guardian Angels Dog Rescue Ltd (@gadogrescue) reported 14 minutes ago from Broadstairs and St. Peters, England

  @virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.

• 
  Margate Jack (@Jackd_cpfc) reported 15 minutes ago from Margate, England

  @money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates

• 
  Sam Sparrow (@SamRSparrow) reported 16 minutes ago from Broadstairs and St. Peters, England

  @virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!

• 
  Sam Sparrow 🇪🇺 (@SamRSparrow) reported 20 minutes ago from Broadstairs and St. Peters, England

  @virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.

• 
  Sheradon Dublin (@sheradondublin) reported 22 minutes ago from Margate, England

  @virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.

• 
  Sam Sparrow (@SamRSparrow) reported 24 minutes ago from Broadstairs and St. Peters, England

  @virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?

• 
  Nigel Hudson (@nghudson) reported 31 minutes ago from Preston, England

  @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

• 
  Jason Fuller (@jsfuller75) reported 34 minutes ago from Broadstairs and St. Peters, England

  @virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.

• 
  Sheradon Dublin (@sheradondublin) reported 34 minutes ago from Margate, England

  Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.

• 
  Sam Sparrow 🇪🇺 (@SamRSparrow) reported 36 minutes ago from Broadstairs and St. Peters, England

  @virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.

• 
  James Green (@jimmygreen83) reported 38 minutes ago from Margate, England

  @virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.

• 
  Daniel Burke (@D4nBu7ke) reported 38 minutes ago from Broadstairs and St. Peters, England

  I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....

• 
  Magic Ice (@MagicIce) reported 41 minutes ago from Broadstairs and St. Peters, England

  @QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.

• 
  Sheradon Dublin (@sheradondublin) reported 48 minutes ago from Margate, England

  Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡

• 
  Sam Sparrow 🇪🇺 (@SamRSparrow) reported 50 minutes ago from Broadstairs and St. Peters, England

  @virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.

• 
  Bob Voyage (@bobvoyage) reported 56 minutes ago from Margate, England

  @virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GJM (@zombie_apoc1) reported 4 minutes ago

  @afarmer78 @ShieldVoC @virginmedia Your first mistake was signing up to VM. I’d take their advice, return the phone and go to a company who at least shows some customer service.

• 
  Tom_Chapell (@Thomas_Chapell) reported 5 minutes ago

  @virginmedia That would be great. But 2 doesn't work. Anytime after 4?

• 
  Sue Carr (@snoo999) reported 5 minutes ago

  Let's see if @virginmedia can rectify their mistake of leaving a elderly vunreable person without a phone line or emergency line for over 2 weeks. #Shameful

• 
  Tom_Chapell (@Thomas_Chapell) reported 8 minutes ago

  @virginmedia Yes we are. But I was questioning the ethics of a company that is happy to charge a hefty cancellation fee, despite me repeatedly calling technical services for months in the current address because there is NO service.

• 
  Dan James (@DanJamez93) reported 10 minutes ago

  @virginmedia I’ve caled twice today and noone understands me or what im explaining!!! Beyond usefull customer service and havent even been with yourselves 2 weeks

• 
  AkagiPanda 🐼 PNG VTuber 🤍 (@PandaAkagi) reported 10 minutes ago

  @virginmedia The login to My Virgin Media works fine, but when trying to access webmail you are met with "mailbox unavailable", all devices linked to the email account also claim the credentials are incorrect. They aren't, because they can be used to log in to My Virgin Media. (1/2)

• 
  Stephen Crowther (@stephencrowther) reported 11 minutes ago

  There’s a reason why @virginmedia’s logo is an infinite loop. It’s because that is basically what their customer service is like.

• 
  JoycieB (@blairjoyce3) reported 12 minutes ago

  @O2 @virginmedia I'm a customer of both but when I go into O2 it wants me to join Virgin Media to participate and vice versa ..

• 
  Dave (@jsbdave) reported 17 minutes ago

  @virginmedia Hello! Are the email servers down?

• 
  Claire (@Claire_Stapley) reported 19 minutes ago

  @lyn414 @Virgin @virginmedia I am exactly the same - keep losing access to my Blueyonder emails - definitely a recurring issue