Virgin Media Outage Report in Ramsgate, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ramsgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ramsgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ramsgate, Kent, England
The most recent Virgin Media outage reports came from the following cities: Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
||
| Margate |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV | |
| Margate |
Internet | |
| Ramsgate |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ramsgate, England
Latest outage, problems and issue reports in Ramsgate and nearby locations:
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!
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Bob Voyage
(@bobvoyage) reported
from
Margate, England
@virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.
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Magic Ice
(@MagicIce) reported
from
Broadstairs and St. Peters, England
@QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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Margate Jack
(@Jackd_cpfc) reported
from
Margate, England
@money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I would suggest then that the service status should be updated to reflect that situation.
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Daniel Burke
(@Dan13lBurk3) reported
from
Broadstairs and St. Peters, England
@virginmedia I’m not a technician, can you guys just let me leave my contract after this. Terrible customer service, even worse service, waiting to join @EE but stuck in a contract that only seems to work one way. You really are a shambles.
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia services in #Thanet have been off since 1am on the 23rd December and now you are pushing it back until 2pm today for a fix and still no engineer on site - that will be over 36 hours with zero updates to customers right before Christmas. What is happening?!
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sue
(@norwichbirdie) reported
@virginmedia On the two occasions I actually got through to someone, they said that the steps they'd taken would solve the problem. They didn't
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Mrs Zabba
(@MrsZabba) reported
@virginmedia whats up with your broadband service. Signal keeps dropping. Supposed to have superfast and its actually been superslow.🤨
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Dr. Evil
(@IndyForEvil) reported
@OnlyAnExcuse I think openreach only rolled out FFTP here because Virgin Media where about to start pulling cable. It was in by the time VM started, poor Bastards
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Dejay
(@dejay_mc) reported
Why is @virginmedia's customer service so bad? Been on a call with their customer service and the person on the other end just hangs up the phone because they were asked to transfer us to a different department. Then, we call up again to get stuck on hold for hours.
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Rich Cooper
(@coopster1978) reported
@virginmedia Poor Wi-Fi connectivity and poor customer service as I constantly get put through to the ‘technical services’ who sit on it for hours and hours and then go home, at which I have to go through the messaging team again the next day and repeat the cycle of being ignored.
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𝘿𝙔𝙇𝘼𝙉
(@ThatLadDylan) reported
@AvaStrahd @virginmedia @Twitch been getting issues for 6 months, it's actually terrible how they are working atm. Two technicians solve nothing. Forum team says I have a high utalisation issue which can't be fixed because VM won't invest into new equipment.
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Craig Griffiths
(@CraigAGriffiths) reported
@matelotjack @virginmedia @VMSolutions_ Yeah, only seems to really be an issue on BT Sport HD. I’ll be cancelling in the new year I imagine as based on what I get vs. what I pay it’s just not very good. I’d imagine it’d be much cheaper buying via the BT Sport app / Now TV for Sky Sports if only watching select games.
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𝘿𝙔𝙇𝘼𝙉
(@ThatLadDylan) reported
@SammyWaddo @virginmedia Depends on the contract. I don’t think we can on ours thats the problem
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JC Fitness
(@FitnessJc) reported
@virginmedia no broadband service in En6
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arc
(@evilwallpaper) reported
from
Newburn, England
Had to break out the DVDs like a peasant because virgin media is down.