Virgin Media

Virgin Media Outage Report in Clay Cross, Derbyshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Clay Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clay Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Clay Cross, Derbyshire, England 03/17/2025 09:55

March 17: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Clay Cross, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Sheffield, Kirkby in Ashfield, Mansfield, Alfreton, Sutton in Ashfield and Worksop.

Loading map, please wait...
City Problem Type Report Time
United KingdomChesterfield Internet
United KingdomSheffield Internet
United KingdomKirkby in Ashfield TV
United KingdomSheffield Wi-fi
United KingdomMansfield Phone
United KingdomMansfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Clay Cross, England

Latest outage, problems and issue reports in Clay Cross and nearby locations:

  • arabella0404 Francesca novilla (@arabella0404) reported from Derbyshire, England

    @virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.

  • Baddileyram grumpy man (@Baddileyram) reported from Derbyshire, England

    @virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.

  • diddles1970 Diane Caira (@diddles1970) reported from Sheffield, England

    @virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV

  • ClaireWinslade Claire 💙 (@ClaireWinslade) reported from Sheffield, England

    Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating

  • TWO_Librans Phil J (@TWO_Librans) reported from Sheffield, England

    @virginmedia Just want to lower my bill or cancel

  • Kathryn_Cook1 Kathryn Cook (@Kathryn_Cook1) reported from Derbyshire, England

    @virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?

  • flyingscotsmin1 Dave Martin (@flyingscotsmin1) reported from Eastwood, England

    @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

  • Koko__Johnson koko 🌻 (@Koko__Johnson) reported from Sheffield, England

    @virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?

  • xjuewx Jules Tee (@xjuewx) reported from Sheffield, England

    @virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!

  • barmylad34 leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England

    @virginmedia why are you still not providing tv services today? Blackout!

  • WorTony Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • rwgladwin Richard Gladwin (@rwgladwin) reported from Sheffield, England

    @virginmedia were there issues in S9 around 1020 this morning?

  • Koko__Johnson koko 🌻 (@Koko__Johnson) reported from Sheffield, England

    Virgin Media have the worst customer service in the world

  • olibrown77 Oli B (@olibrown77) reported from Sheffield, England

    @pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡

  • benbrailsford Ben Brailsford (@benbrailsford) reported from Sheffield, England

    @virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬

  • barmylad34 leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England

    Anyone else got blank tv from @virginmedia ? Usual service of not supplying!

  • petetweet1306 Pete Hudson (@petetweet1306) reported from Derbyshire, England

    @virginmedia No tv signal in Derby ?

  • BMiller36990477 -BMiller- (@BMiller36990477) reported from Sheffield, England

    @virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers

  • Hi1mMark88 Mark Hewitt (@Hi1mMark88) reported from Sheffield, England

    @virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Paul34358624 Paul (@Paul34358624) reported

    @virginmedia Been waiting on call for ages ,cants get the information I need online and there's no help what so ever. Joke of a company

  • jo_bromilow Jo (@jo_bromilow) reported

    @virginmedia Right. Well as I have said, those three engineers - and the network engineer who also came and checked the box outside - have replaced and tested every part of the wiring and router set-up in our house and found no faults. So who do I need to speak to you to escalate this?

  • phoenixdebola Phoenix 🇳🇬🇬🇧 (@phoenixdebola) reported

    @virginmedia Apologies, I meant broadband, not landline. Faults team doesn’t know what the issue is. I’m a creature of habit so really slow to move as I’ve been with VM since the NTL days, but if my wifi stays unstable for one more week, I’m moving everything to @CommunityFibre

  • laurawaterworth Laura 🦋 (@laurawaterworth) reported

    Supposed to get a call regarding a complaint within 24/48 hours from a manager on WEDNESDAY? No call and been cut off again even tho the first issue was regarding this 😩 @virginmedia

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @aptanet @virginmedia @OpenreachHelp Hi Paul, i am sorry to hear this, for support with this can you please contact the faults team so that they can investigate this for you, please call them on 0800 052 0800 and then option 1 then 3. many thanks

  • mogali89 John (@mogali89) reported

    @johno_anthony @virginmedia I have the same problem. They took 3 months to decide they won't install it then cancelled my contract and still haven't provided a reason why.

  • AndyinPoole Andy R (@AndyinPoole) reported

    @virginmedia How do I report a damaged street cabinet? The online form, once you’ve filled in all the details and press Submit just takes you to the general help and support page????? There’s no menu item on 150 that accepts such a report

  • nrg2412 steve harrington (@nrg2412) reported

    @virginmedia Please can you find out the issue your side. The problem is not my side.

  • ANDRSNOfficial 𝗔𝗡𝗗𝗥𝗦𝗡 ➐ (@ANDRSNOfficial) reported

    @virginmedia Service Checker?

  • JudgeDrokk Judge Drokk | Mark Hellewell (@JudgeDrokk) reported from Darton, England

    @virginmedia Well I don't know if the problem has been restored at virgins end I received help and advice from an outside source who showed show me how to work around the problem with manual DNS entries. But for me, working now. Thanks.