Virgin Media Outage Report in Carcroft, Doncaster, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Carcroft, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carcroft, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Carcroft, England
The most recent Virgin Media outage reports came from the following cities: Normanton, Rotherham, Pontefract, and Doncaster.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton
|
Internet | 3 days ago |
|
Normanton
|
Wi-fi | 3 days ago |
|
Rotherham
|
Internet | 4 days ago |
|
Normanton
|
Internet | 5 days ago |
|
Normanton
|
Internet | 6 days ago |
|
Pontefract
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carcroft, England
Latest outage, problems and issue reports in Carcroft and nearby locations:
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Curt Davies (@curt_curtdavies) reported from Conisbrough, England@virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi
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Gav Leaf (@Gav_Leaf) reported from Castleford, England....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Paul Milnes (@apmilnes) reported from Armthorpe, England@virginmedia Three days to answer a text is some kind of busy! Do you think maybe you’re busy because people can’t get their issues sorted & need to keep ringing back over & over again?
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Paul Milnes (@apmilnes) reported from Armthorpe, England@samuk29 @virginmedia It’s unbelievable how bad the customer service is, I’m actually happy with the product but the customer service for sorting my problem out is shocking!
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England@virginmedia You’re not sorry at all, otherwise you would have sorted the problem out by now, all I see is negativity towards your company I wonder why that is, because you’re a joke that’s why!
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Stefan Sladek (@stefansladek) reported from Rossington, England@virginmedia hey Virgin, what do you do when you’re not acknowledging a complaint or following your own complaints process and I’m only left with the option of cisas. Care to offer any help before I start that process.
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Paul Milnes (@apmilnes) reported from Armthorpe, England@virginmedia How many different contact methods do I have to try?? You’re the third method (phone, text, Twitter)& you too won’t/can’t help....
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Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England@virginmedia @virginmedia was told there was a 10 minute wait already been on hold for over an hour. Absolute joke service I will not be renewing next month is for sure
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Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England@virginmedia #rubbish nearly as bad as your #CustomerService @virginmedia
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Paul Milnes (@apmilnes) reported from Armthorpe, England@virginmedia A week ago your nan rang on Monday & said he’d ring back on Wednesday but never did, your guy this afternoon said he’d call me if he cut me off which he did but didn’t call 🤔
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
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Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England@virginmedia You’re not sorry at all, otherwise you would have sorted the problem out by now, all I see is negativity towards your company I wonder why that is, because you’re a joke that’s why!
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Paul Milnes (@apmilnes) reported from Armthorpe, England@virginmedia can you tell your complaints dept that I’m going to cancel my direct debit in an attempt to get them to ring me back please been waiting all week & tried twice today & they cut me off both times
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Heaton Creative Photography (@heatoncreative) reported from Castleford, England@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England@virginmedia @virginmedia you’ve got to be kidding you cause most #mentalhealth problems. Been trying to get my TV and broadband sorted for months #MentalHealthAwareness
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Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England@virginmedia Tried #calling several times but keep getting g cut off #terrible #CustomerService I must say I won’t be renewing at the end of December at this rate
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Summers (@summers14) reportedDear @virginmedia you have just replaced my old TiVo box (2016) with a new hub thing. There was no packaging to send old TiVo box back to be recycled. The call centre was vague if it would happen at all. No live chat to help #help
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Nicole Jonsson (@NicoleJonsson) reported@ThreeUK Client since 2016, was victim of your data breach which forced me to create a new contract and "renew" it after the GO Roam and now have to pay 2£ a day. Way to treat long term customers. @virginmedia has much better deals, greater communication, customer support. Bye!
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Be Kind, Be Creative with food (@Yolandae) reported@virginmedia I have checked it but still not working yet reporting that the the broadband is OK
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Anthony Biddlestone (@tonegode) reported@virginmedia I was advised 3-5 working days and then on June 8th, I was advised within 24 hours. Absolutely shocking service
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Samantha Louise East (@SLEast92) reported@virginmedia No…. The complaint is I have no internet and have had no internet for 2 weeks. The only resolution I am being offered is a billing adjustment. Why am I not being offered for my service to actually be restored?
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Ewan Angus (@ewan_angus) reported@virginmedia So.. you dont know anything, nor do the call centre, nor does the website. Only the "field team" who are keeping it a secret? or do not actually exist? Worst customer service I can think of from anyone.
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Anthony Biddlestone (@tonegode) reported@virginmedia Is there a complaints email address as I am getting nowhere with customer services on WhatsApp
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Tullia (@thelifeoftul) reported from Edinburgh, Scotland@virginmedia @virginmedia now your service status is saying there are no issues in the EH7 area yet we’ve received a text that we won’t have wifi yet again till tomorrow morning? Please can you communicate what is going on?
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Be Kind, Be Creative with food (@Yolandae) reported@virginmedia All tried and still not working!
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Norma (Stuckasaurus) Roberts (@westerby1) reported from Thornton, England@virginmedia I've been checking & used the PSA website to trace the call and, seemingly, it is a number from a Dyson "contact us" website! Now, I did contact Dyson, a couple of months ago, but it was via an 0800 number, so I will contact Dyson to pursue the matter. Thanks for your help, John!