Virgin Media Outage Report in Alderley Edge, Cheshire East, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alderley Edge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alderley Edge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Alderley Edge, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Sale, Stockport, Macclesfield, Salford, Wilmslow, Altrincham and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Sale |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alderley Edge, England
Latest outage, problems and issue reports in Alderley Edge and nearby locations:
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Dave
(@twiddlemeister) reported
from
Cheadle Hulme, England
@virginmedia Please can you tell me what the absolute hell is going on in the SK8 area recently? We’re lucky to get a trouble-free day at the moment. Been on and off throughout today. One or two faults a week. We pay as near as damnit £100 a month for this.
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Jane
(@j_roddy) reported
from
Manchester, England
@virginmedia Nobody has replied to me, very poor service to a customer that has been with your company for 15 years
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BT
(@AussieBen38) reported
from
Stockport, England
Absolutely abysmal customer service from @virginmedia everyone I speak to hasn’t a clue what they’re talking about! People steer clear if you’re thinking of switching!
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Pete Marshall
(@harlemplaster) reported
from
Sale, England
@virginmedia how the hell do I get in touch with you to solve a problem? The live chat doesn’t work (other than for sales) and you’ve shut your call centres ‘due to COVID’.
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Jane
(@j_roddy) reported
from
Urmston, England
@virginmedia who do I complain to for poor customer service? The consultant laughed at me, spoke over me, told me to stop talking and then put the phone down on me...I think you need to address your customer service training.
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FARNSY
(@FARNSY95) reported
from
Urmston, England
@virginmedia is the tv go app down as I am not able to sign in ?
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Tracey Cookson
(@cooki40) reported
from
Sale, England
@BBCWatchdog @BBCTheOneShow Completely agree @virginmedia are the worst!! After over 4 years they charged me to leave!! Terrible service all round #treatloyaltylikeroyalty
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The SkulkingLoafer
(@skulkinloafer) reported
from
Manchester, England
@virginmedia I’ve been waiting since 15:30 for someone to come back to me via your chat service. You claim it allows me to get on with the rest of my day but it also means it takes me about 3 days of dedicated screen time to get a response?
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Kristoffer Tsinontas
(@krisminime) reported
from
Stockport, England
@virginmedia This texting service is absolutely dire. Random disconnects. New people don’t have the chat history. Being passed between dependents constantly leading to 10+ hour waits. I don’t want to sit on hold on the phone. Can someone DM over Twitter instead?
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Akin Akíntáyọ̀ 🏳️🌈 #European
(@forakin) reported
from
Manchester, England
Obviously, using the @UswitchUK service I should shop for a better than the exorbitant @virginmedia broadband service with phone line that I pay for but never use, after 6 years, they are complacent, I'm unhappy, because the Direct Debits are going in above the rate of inflation.
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Paul Phillips
(@PaulPhillips95) reported
from
Manchester, England
@virginmedia crowd noise problems on sky sports main event, I’ve seen plenty of other people complaining about the same issue. Any suggestions?
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Beth Taylor
(@MsBethTaylor) reported
from
Stockport, England
@virginmedia Hub is in the living room. No signal in the bedroom which is really close. Been happening for the past 6 months or so. Wasn’t originally the case.
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Michael Vix
(@DallasCowboysMV) reported
from
Manchester, England
@virginmedia upgraded my package 3 weeks ago & wished I’d left and gone to sky as originally planned. Service is shocking. Worse speeds than before upgrade. How do I cancel, nobody is answering my calls. Hours spent on hold
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Beth Taylor
(@MsBethTaylor) reported
from
Stockport, England
@virginmedia Yes it is. Plenty of room. No reason why the signal is poor. My last home was a house and it was fine in that.
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia over an hour and still holding to get through to someone my remote not working and the pin number!!
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Nathan
(@PeedsBBK) reported
from
Stockport, England
@virginmedia over an hour on hold on the phone to only get cut off and online chat not working!
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Ben Holmes
(@Ben_buy_thebook) reported
from
Salford, England
Looks like the WiFi is down. @virginmedia can you confirm?
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🐝Louise🐝
(@louaze) reported
from
Sale, England
So strange that @virginmedia hasn't got crowd noise on the @SkySports Main Event channel (it usually does) but people watching the same channel through @skytv do have crowd noise?! Wtf?! Sort it out Dicky.
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
Hi @virginmedia any reason why our wi-if is down again in south Manchester? Postcode M210ZN.
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Alison Pilkington
(@AlisonPilkingt4) reported
from
Salford, England
@virginmedia we have a loss of broadband in the M6 area. No notification but the automated service states it’s an update on the service. If you want to provide good customer service, prior warning would be good. I’m fed up of this. If I can’t work from home, I will lose pay!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Helder
(@Helder1994_LDN) reported
@virginmedia no, it constantly says no issue, but the internet is constantly up dropping out its ridiculous
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Anita McAloren Dip PC
(@AnitaBizCoach) reported
@virginmedia And your level of service… almost a year on your dumped van is still outside my house
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Idris
(@idris_dawjee) reported
@virginmedia hello. Why is my Tivo box still not working. PR2 postcode. It’s been 2 days.
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Kev Clark
(@KevSousaClark) reported
@virginmedia No every other streaming service is fine by the wifi
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Reece Lauder
(@ReeceLauder3) reported
@virginmedia For the love of god what do I need to do to get help from you. Tried calling but they cant understand. Pay for 350 down but only get 80! This has been going on for over a month now. Had enough. @CityFibre I think it might be time for a change.
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Maarley
(@x_iimaStar_x) reported
@virginmedia So, for work it keeps dropping which means that I can’t connect onto our work network. And then on my personal devices things just spin or pages don’t load
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wes
(@superblink1) reported
@BobMcDuck @virginmedia Good point, more like a problem with the turner on the box, specially if it only happens on some channels. @virginmedia need to sort that out for you
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Marie
(@Kelly28Marie) reported
@virginmedia how on earth do I actually get to speak to someone at virgin?? I want to speak to human about account issues not following loads of links that don’t take me anywhere 😩
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jãmes
(@jrcby) reported
@virginmedia is there a problem with virgin and @NetflixUK? Hasn’t been working through my tv since last night around 10.30/11pm. Getting error ui-800-3. Have turned off and unplugged everything for 3+ minutes and still getting the error. Works fine on my phone on same wifi
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🍃
(@AyoAmal) reported
@virginmedia After trying to get on to this page a million times, it tells me there’s no problem. Does this thing even work? My internet keeps dropping.