Virgin Media Outage Report in Birstall, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birstall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birstall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 25: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Birstall, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Coalville, Hinckley, Leicester and Leicestershire.
| City | Problem Type | Report Time |
|---|---|---|
 Coalville |
||
| Hinckley |
Internet | |
| Hinckley |
TV | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicestershire |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birstall, England
Latest outage, problems and issue reports in Birstall and nearby locations:
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DJ
(@DJacko79) reported
from
Leicestershire, England
@pescott_gemma @virginmedia Ok Sorry have you been and looked at the nearest exchange box to your addressand checked as if its damaged they wont know till someone tells them if that looks Ok im guessing they will need resend signal down the line
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia Not the only thing slow is it!
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia No. I’m done with text, on line and anything except talking to someone. You’ve had the opportunity using the bot, Twitter and online support, now we need to communicate in person. #realpeople
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
Virgin media are **** at there customer services. 25m and still F!@#$%. I going to cancel my dd. That my get there attention?
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia "your bill is wrong" No **** Sherlock. @richardbranson can I get a job, it sounds really easy...Turn up, **** up, steal money, not care! counting down until my contract ends...#whatajoke #Shambles #virginmedia ps Mr branson I have a bill for my time wasted on this 👍
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia hi, been on hold for 2 hours in total on multiple calls for tv issue, unfortunately still not working. Please call or Dm me. Current hold 50 mins. Still on hold. Help. Thanks
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The wifi in my house is awful despite having 500mb broadband with you
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia No, it’s very random. I was expecting an improvement when I upgraded speeds but it never did.
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia That didn’t sort any of the issues out. I’d like an engineer to come out please and take a look
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia @VirginMediaCorp a message for Rachel barrass- What an absolute shambles of a team you lead, call centres in Delhi uninterested staff who are useless at helping the customer who has been stitched up by you again. My 5 year old could do better👍 #cancelled #joke
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DJ
(@DJacko79) reported
from
Leicestershire, England
@pescott_gemma @virginmedia @sky **** ive never been on hold that long 😠
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia absolute disgrace, shocking customer service/experience. By bill still isn't sorted can't believe the clowns you pay a wage to #theft #fraud I also have a bill for you for my time wasted on this it's currently £650, it will be arriving at your offices Monday morning
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia I’ve had to call you in the past week 150 & you had to reset the router ... I shouldn’t need to do this! It’s your responsibility to ensure I have the service I pay (a lot) for!!!
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@Doddstar79 @virginmedia Their service seems to be particularly bad in recent weeks...
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Tim Dawson
(@timdnottingham) reported
from
Leicestershire, England
@virginmedia help! I dropped my virgin TV remote in my drunk and now it won't work! What do I need to to do to get a new one?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I can find the answer but can’t access my hub settings as won’t open, page not found. Can someone help please?
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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bilal manzoor
(@B17AL) reported
from
Leicestershire, England
@virginmedia what’s going on today, how do I contact the customer number 0345 454 1111 or 150 just rings out and then ends the call?
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smallpauldj
(@SmallPaulDJ) reported
from
Leicestershire, England
@virginmedia I'm paying over 50 pounds just for 100mg broadband already! Why can a new customer get TV etc to for just 30? Conveniently the phone lines all seem off.
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia Still not working, still no contact from #virginmedia. If still no contact tomorrow, will have to change supplier in time for Christmas. Can you help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andy attwood
(@AttwoodAndy) reported
@virginmedia 22/11 Frozen TiVo on playback now it reboots itself whilst freezing on TV programs you have my complaint number to track we now need either an engineer or new boxes
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Liam Drumm
(@LiamDrumm) reported
@virginmedia It wasn't short lasting it was a couple of hours and I paid for a whole event and undercard not just the main fight. Terrible customer service from @virginmedia yet again.
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Katy Morris
(@katy_morris) reported
@virginmedia Day 4: Still no internet more than 96 hours after the fault first occurred; still enjoying hearing about your commitments to “excellent customer service”; still loving the way the system cuts you off after being on hold for more than two hours
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David Parker
(@davidpolymath) reported
@virginmedia do you currently have problems in GU21 as the internet is going down a lot for the last few hours, not just me but also others are reporting.
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Liam Woodrow
(@wendmalc2k) reported
@virginmedia dont go with this company worst customer service in three world. On hold for 50 minutes then they cut me off. Already complained but no responses. **** company
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LordClutters
(@LordClutters) reported
@virginmedia dear god it’s bloody down AGAIN #virginmedia #broadband #virgin @ofcom
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Ben Threadgold
(@benthreadgold97) reported
@virginmedia So I was promised an engineer out today, I have just called to confirm and my account is now showing as ‘complete’ ... shocking customer services from @virginmedia
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Harri
(@harri_bhafc) reported
Never using @virginmedia for anything again. A new problem every bloody month, horrendously unreliable service and to top it off, my nan, without knowing, answered the landline to a scam number and racked up £50 in charges, to which Virgin simply said it was my nans fault...
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ZDLifestyle
(@zdlifestyle_) reported
@virginmedia Yes and that takes me back to square one - being on hold for over an hour only to be cut off. I will be making an official complaint
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SophieShannon
(@SophieS84497909) reported
@virginmedia I’m now being passed to and from your ‘customer service’ number. How long does it take to effectively resolve an issue? @bt_uk what’s your connection like in Colchester?