Virgin Media Outage Report in Wilby, Northamptonshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wilby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wilby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wilby, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Northampton, Kettering, Bedford, Rushden and Wellingborough.
| City | Problem Type | Report Time |
|---|---|---|
 Northampton |
Internet | |
| Kettering |
Internet | |
| Kettering |
Internet | |
| Northampton |
Total Blackout | |
| Kettering |
Internet | |
| Kettering |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wilby, England
Latest outage, problems and issue reports in Wilby and nearby locations:
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PrettyInPinkNailbar
(@SsiiicckkkNails) reported
from
Bedford, England
@virginmedia WiFi has been down since last night, no faults in my area, green lights just flash on my hub. #help
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Ismadder
(@Ian_Loveshack) reported
from
Northamptonshire, England
@virginmedia You are ignoring my problem and have not communicated with me. Have left me with £3 in my bank account it’s disgusting
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Ismadder
(@Ian_Loveshack) reported
from
Northamptonshire, England
@virginmedia @ofcom, virgin media have Unauthorised taken £280 from a disabled customers bank account, me, when a payment of £159 was already paid to them. The bill should have been £120. Please help this is mentally distressing
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Carl Harris
(@Carlgooutdoors) reported
from
Bedford, England
@virginmedia Hi, I am trying to reduce the services on my contract but your contact service is very poor. Upgrade? No problem we answer straight away. Reduce?? Wait for ages with no reply. 11 years a customer and yet this is how you treat me!
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edan
(@_edan) reported
from
Northamptonshire, England
@virginmedia This is part of my point, you’re not helpful unless I responded you would not have told me about the text service you dumb ****.
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james
(@savagej84) reported
from
Rushden, England
@virginmedia virgin down,says Ethernet cable unplugged but only 1 which was ever plugged in ya PS4 ?
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edan
(@_edan) reported
from
Northamptonshire, England
@virginmedia Suck your mum. You are shit. Cancelled my contract in feb. Still billing me.
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Simon
(@xBarnseyyy) reported
from
Northamptonshire, England
Virgin media down again 🙃
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Antony Styles
(@AntonyStyles5) reported
from
Bedford, England
@virginmedia Tried the number it just sends me onto the bit I’ve read a dozen times already test speed& reboot.Which I’ve done already.I phone & that sends me down the same route.Perhaps time to look for a new broadband provider.I know times are difficult but I just need to speak to someone
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@JoshPainter1998 @virginmedia Yeah, I’ve had intermittent packet loss / instability issues for weeks now. Affects my esports gaming which is on live television, great advert for them. Have had five deadlines now for when their loca work will be finished and problems sorted. Literally baffled.
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james nightingale
(@nightingalerb) reported
from
Irchester, England
@virginmedia Can’t even open the outages page... (using mobile network)
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George 'guy with the coat' Massingham
(@WhiteShadowCos) reported
from
Wellingborough, England
I'll be glad to leave @virginmedia superfast nothing most of the time! 'Reliable' my a**e only thing thats reliable is that it'll go down every 3 weeks... we must be entitled to leave for free surely with how often this has happened.
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Matt Lucas
(@MattLucasTweets) reported
from
Bedford, England
Hey @virginmedia, can you please let me know what your formal complaints procedure is? Just experienced an absolutely horrific customer service call
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Clare Elsby
(@elsby_clare) reported
from
Northamptonshire, England
@virginmedia my partner is main carer for his 86 year old dad & lives with him in lockdown. They have not had telly since Friday evening DVR serious problem. His dad relies on the telly. They have tried to phone you and go online, but no help. PLEASE SORT!
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Hunnybun's Bracelets
(@HayleyWhite36) reported
from
Northamptonshire, England
@virginmedia good morning, what time are your cancellation team open from? I need to cancel my virgin media package today as we’re moving
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Russell Leak
(@RussellLeak) reported
from
Northamptonshire, England
@virginmedia once again the service is down. Worst ISP I have every had #worstisp
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Chiedozie Hez
(@Unchain_Warrior) reported
from
Northamptonshire, England
@virginmedia our broadband have given us all sorts of problems although your system says all is fine for the past one month. Please help!
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Stephen Szmidt
(@sszmidt199) reported
from
Northamptonshire, England
@RogerProtzBeer @virginmedia This is totally unacceptable. When resolved ask for compensation for loss of service, inconvenience & your time. Keep records. Raise an official complaint following their process. If unhappy with their response complain to CISA, their ombudsman. Consider switching. Good luck!
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Garry Solomon
(@gsolomonphoto) reported
from
Rushden, England
@virginmedia on a 200mbps download package and I’m averaging 9mbps this morning! I understand there might be heavier traffic at the moment, but we can’t do any work from home with such poor service!! #stayconnected I would if I could!!
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@mcintyrejack @iRacing @virginmedia Haven’t tried a router, with all the convo with VM about this potentially being fixed soon and me not wanting to blow money on one. Plus the issue seems to come and go so I’m not sure if it would be a constant issue with a router or not.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam
(@samKnowles27) reported
@virginmedia have to be the least customer friendly business there has ever been….. you can’t downgrade your services without signing into a 18 month contract but you can upgrade ***** nilly #shambles #willbemovingtosky #TERRIBLE
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Lee
(@Lee60444480) reported
@virginmedia are the worst company ever. I am trying to get them to replace a faulty TV box. They want to increase my monthly bill and charge me £35 for a box
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Derek Douglas
(@pye1903) reported
@virginmedia are you able to tell me when the SNR issue in ML92PR will be resolved, twice i have been on the phine, twoce i habe been hing up on so no reason, i am approaching the point where i will be cancelling and chucking that router in the bin
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Sarah ✨
(@sarah_fender) reported
@virginmedia trying to sign up for Priority - it’s making me use my dads email which is linked to our account - only issue is it won’t allow us to login OR reset the password. Have tried on MULTIPLE occasions. Please help! Can I sign up with my email using our account details??
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Jodie O'Rourke
(@jodieorourke) reported
Only problem @virginmedia is that you haven’t been trying to contact me. You’ve just sent these SMS messages on repeat without calling or leaving a message. Perhaps try calling and I’ll pick up?
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Poppy
(@gleavesrobot) reported
@virginmedia internet hasn’t worked at all for 24 hours. Absolute joke considering the price you charge. Yet on the service check it says all is fine but when I phone it says there is an issue and I can’t even speak to a person? Just all automated
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Debbie Gilbert
(@VivaDebi) reported
@virginmedia can you stop hounding me for equipment I have never had! We have called 5 times to speak to someone and emailed you but you just ignore us! Worst service EVER we have sent back all we had! I am I despair with your appalling non exsistent customer service #virginmedia
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Emma Thornbury
(@EmmaThornbury1) reported
@virginmedia your customer service is shocking!
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Kev Fish Salmon
(@htafc65) reported
@virginmedia DMAX came back to life 5~10 minutes into the next program (Naked & Afraid XL) so fault lasted about 40 minutes - multiple refreshes of the web-page failed to fix the fault. I check several other channels and found Discovery Science was also frozen.
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Paul Stokes
(@Stokesie) reported
@virginmedia Thanks. Ever since an outage last week, our 5Ghz signal has been patchy 92Ghz fine). I managed to improve it slightly by disabling channel optimisation but it's still limited and slow to connect. We now also have a new hotspot signal that takes priority but doesn't work...