3 (Three) Outage Report in Merstham, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Merstham, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at 3 (Three)
3 (Three) is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (19%)
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Total Blackout (18%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Merstham, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: Merton, Crawley, London, Croydon, Redhill, East Grinstead, Wallington, Epsom, Bookham, Kingston upon Thames, Caterham, Reigate and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 Merton |
Phone | |
| Crawley |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Redhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Merstham, England
Latest outage, problems and issue reports in Merstham and nearby locations:
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Faarea Tech & Biz News
(@faarea) reported
from
Croydon, England
@ThreeUKSupport A personal visit might be more apt. This is unbelievable. I’d like to know how often your corporate teams harass people on hospitals beds when they’re just out of paralysis please. Also, your teams clearly throw letters away & cover their backs. I’m stunned at your service.
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Nigel Thomas
(@Nigelsongs) reported
from
Lambeth, England
@ThreeUKSupport @threeuk Another week of dreadful and on the whole unusable offers on #wuntu. Every week you say to 'keep your eyes peeled' for 'exciting new offers' which NEVER materialise. Really poor effort.
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Jessica Shutt-Vine
(@jshuttvine) reported
from
Lambeth, England
. @ThreeUK shock horror no phone signal AGAIN pleased my contract ends next month, happened too many times! #byyyyebeeech
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Alex
(@alessandrolnd) reported
from
Lambeth, England
3 weeks or more with really bad service and yet, nothing but weekly apologies. Atill keep taking a full monthly charge. Thank you @ThreeUK
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Lily
(@hovhannisian) reported
from
Bromley, England
@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !
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Lorenzo Talotti
(@LorenzoTalotti) reported
from
Lambeth, England
@ThreeUKSupport Hi, it still doesn’t work at all. I turned on 4G data under suggestion of a 3 store but still nothing. A week ago it worked very well while I was home, now as soon as I step into my house, it starts not working at all.
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deano kerridge
(@famousdeano) reported
from
London, England
@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been
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Loz ⚡️
(@LozJunglist) reported
from
Croydon, England
@ThreeUKSupport Yes, 3G works fine if you switch off 4G first. It’s more that the signal doesn’t switch over from 4G to 3G correctly. It just stops working dead as you reach the station, booting you out of your phone call or data connection. It happened again just now.
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Craig Dibble
(@rootdev) reported
from
Bromley, England
@ThreeUKSupport Thanks for the reply but it’s possibly a bit late now, the #Eurovision polls closed about 12 hours ago! 😋 (Other people were reporting problems too but I did eventually get through)
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Matt
(@mstarmatt) reported
from
Merton, England
Yet again completely blown over by the fantastic customer service with @ThreeUK 😃 #winning #customerservice #happycustomer #keepsmiling
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deano kerridge
(@famousdeano) reported
from
London, England
@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted
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Nigel Thomas
(@Nigelsongs) reported
from
Lambeth, England
@ThreeUKSupport @smoferbell They always say that Sophie, but never deliver. Prepare to be constantly disappointed.
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deano kerridge
(@famousdeano) reported
from
London, England
@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog
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Lauren Turner
(@BabyfaceLau) reported
from
Croydon, England
@ThreeUKSupport Nope never! Very confused 😂
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ben leedham
(@JamAndHoney) reported
from
Lambeth, England
If I didn’t have @ThreeUK Wifi calling I’d be totally cut off. I’m on my second iPhone now and a second SIM and I still get ‘No Service’. The phone doesn’t find the network or the WiFi, so I have to go in to settings and reconnect. 5 min later, same thing. I give up. 😭
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Amy
(@tls7808) reported
from
Crawley, England
@ThreeUK @cathaypacific turned my phone on after having it switched off in flight mode and was instantly charged £5 for the second the air network was on. Should have to accept or submit an email for permission before just using it. £5 for air.
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Melinas Gift Shop
(@RegaloLondon) reported
from
Merton, England
@Payforit_Sucks @ThreeUK @MartinSLewis @nuyoo_fitness Thank you so much I will definitely be looking into this. On Facebook Three replied to me advising that I cap my spending and that I must have signed up using a 2step verification. Its ridiculous advice and I never confirmed such thing! Thanks again
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ben leedham
(@JamAndHoney) reported
from
Lambeth, England
For some stupid reason I switched back to @ThreeUK last year. God, why did I forget. It has to be the worst service of any network in the UK. Every single day I find my self trying to find the network, turning my phone on and off. Last week I even had to replace the SIM!!
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deano kerridge
(@famousdeano) reported
from
London, England
@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened
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Faarea Tech & Biz News
(@faarea) reported
from
Croydon, England
@ThreeUKSupport wow, I’m recovering from surgery and your customer service reps think it’s hilarious to torture me with petty calls even though I’ve sent letters saying I’m in hospital. Can you call me tomorrow please we seriously need to talk. @ThreeUK
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Becky Tavendale
(@Becky44418737) reported
@ThreeUKSupport ok was given a link for webchat. Only to be told they would send me txt on how to complain! After weeks of slow connection, 2 phone calls and 3 webchats and a pack of lies....GET THIS SORTED
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Anthony Josephson
(@antjo1987) reported
After 13 years I've decided to leave @ThreeUK as I no longer get signal inside my house and their customer service is useless. What network do people in #Timperley and #Altrincham recommend?
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Martin Haggett
(@martin_haggett) reported
@ThreeUK have the worst customer service in the world! So many lies even they can’t tell what is true anymore #threeuk #threemobile
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Becky Tavendale
(@Becky44418737) reported
@MonaTheLissa777 @ThreeUKSupport To mug you off, instead of taking responsibility for a service they are unable to provide but will still take your money
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Shanna Crichard
(@Shanna811) reported
@ThreeUKSupport SA5 8ey iPhone my mum who lives a few houses down also on iPhone is experiencing the same issue
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Tara🌻
(@taramolloy94) reported
@ThreeUKSupport no access to internet for 3 days, showing issue in my area, when will this be resolved?
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Brad Marriott
(@bradmarriott10) reported
@ThreeUKSupport is there a problem with your network? I pay £50 a month for unlimited data and nothing loads on 4G unless I turn my phone on and off several times. So frustrating
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Joe
(@joeboss87) reported
@joraldinnit @ThreeUK If it helps, this has happened to me twice in three months (two new SIM cards/lines). If you try to login on the main page, you’ll likely find it has actually created the account despite the error
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Vicky A 🇪🇺🇬🇧
(@vicksytoria1) reported
@antjo1987 @ThreeUK EE seem pretty good and customer service is waaaay better than Vodafone etc x
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David Lopez
(@PioF1) reported
from
Leighton Buzzard, England
@ThreeUK I've been experiencing problems with the Internet connection on my mobile phone for the last few weeks. Through WIFI, everything works fine and if I am active the DATA of my Spanish E-Sim as well, so I know the problem is with you guys. Could you help me to sort it out?