3 (Three) Outage Report in Merstham, Surrey, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Merstham, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at 3 (Three)
3 (Three) is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (53%)
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Phone (19%)
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Total Blackout (17%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Merstham, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: London, Croydon, Merton, Crawley, Redhill, East Grinstead, Wallington, Epsom, Bookham, Kingston upon Thames, Caterham, Reigate and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| Merton |
Phone | |
| Crawley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Merstham, England
Latest outage, problems and issue reports in Merstham and nearby locations:
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R_J_B_11
(@R_J_B) reported
from
London, England
@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.
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Sarah Martin
(@sarahMwasHudson) reported
from
Bromley, England
@ThreeUK Painful company to deal with - you have upgraded my mums contract over a year ago and charged her for both contracts saying she had to cancel the old contract despite it being done in store - now every call to customer services the call drops #poorservice #fraudulent
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead
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richard
(@rikscha_) reported
from
Kingston upon Thames, England
@ThreeUKSupport Why no visual voicemail. It was introduced 2007 ! Why do I have to still use some mediocre voicemail service from the far past. Apple Watch is a reason for switching away after 11 years quite frankly.
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Terence Mills
(@TerryMillsMD) reported
from
Bromley, England
@ThreeUKSupport @ThreeUK I’ve had no 3G / 4g all day, what’s the issue?
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Yémisi
(@IAmYemisi) reported
from
Bromley, England
My mum received a phone upgrade with Three last month. She now has a Samsung A51. From day 1 her phone always cuts off during phone calls. We asked three for a replacement and was told no! Why give my mum a defective phone and not help replace it !?!? @ThreeUK @SamsungHelpUK
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karl matthews
(@karlos437) reported
from
Kingston upon Thames, England
@ThreeUK need to speak to uk person who can help!! Foreign call centres:(
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Kev Galvin
(@GalvinKev) reported
from
Lambeth, England
@ThreeUKSupport Unfortunately I have cancelled the contract as the service is horrific, I will stay with O2
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Jon Warburton.
(@jon_warburton) reported
from
Lambeth, England
Spoke to @ThreeUK this afternoon about upgrading my phone (which runs out tomorrow) and said I’d call back after my footy game, rang back after my footy game and they say the offers expired. Worst company ever.
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Guy Armitage
(@guyarmitage) reported
from
Lambeth, England
. @ThreeUK do your agents have access to unencrypted passwords for your customers? One of them just asked for our password over the phone (which in itself is really bad practice) then on answering with a temporary password, said it wasn't what he had on record.
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Graeme
(@Gcrobb) reported
from
Merton, England
@ThreeUKSupport the signal in my area has been really poor for weeks now only 1bar on 4G. When will you be fixing it?
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @ThreeUK , what is the point of lodging a complaint and waiting for a month and receive a text that it has been resolved? I get in contact via the chat and quote the reference number and your team is clueless? Is this how Three works?
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Jason Bootle
(@mrbootle) reported
from
Lambeth, England
@ThreeUKSupport hello, getting a "we can't connect you to your voice mail right now" message... Any ideas why that might be? It's the service down?
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Pikejump
(@massimauri) reported
from
Merton, England
@ThreeUK hello Wimbledon area no data - any issues ?
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neeraj chawla
(@neerajchawla22) reported
from
Redhill, England
@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@ThreeUKSupport It’s called sharp business practice. It’s all about making things difficult for the customer in the hope they won’t bother for the sake of a few quid! It’s the reason I voted with my feet and left Three for another network. It wasn’t super easy and was a theft my valuable time!
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Yémisi
(@IAmYemisi) reported
from
Bromley, England
@ThreeUKSupport To do a manufacturing reboot. We did this twice. We tried with a different sim card and still have the same issue
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Caracasflat
(@caracasflat) reported
from
London, England
@ThreeUKSupport Not really, I restarted my phone a couple of times yesterday and today and nothing. Just 2 little signal bars... 😕
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Ben Murray
(@Ben_Murray) reported
from
London, England
@ThreeUKSupport - can you please help?
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Ben Murray
(@Ben_Murray) reported
from
London, England
@ThreeUK - I've been sent a letter from CARS on your behalf for a service that I've not used and tried to cancel. I've just phoned 3 and they say they cannot discuss the matter as the postcode I gave (on the letter, could only have come from you) was incorrect. What can I do?
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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lexi
(@_aylexx) reported
I swear @ThreeUK are the most crap network. How have I never had more than 2 bars at most, kmt
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President Sir Demonic Cummings
(@Rambling_Tweets) reported
@XiaomiUK @ThreeUK @VodafoneUK I was considering getting one on Three, unfortunately your bad customer service has put me off.
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Bhabanistan
(@bhabani79) reported
@ThreeUK @ThreeUKSupport your home broadband network is pathetic. Your customer care should be named as careless shop.
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spencer jackson
(@mouseinapepperp) reported
@ThreeUK cancelled contract in October. Now getting demands for payment. Turns out renewed contract without consent and are refusing to cancel!!!’
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Becks Madeley ♡
(@BecksMadeley) reported
@ThreeUKSupport My phone has been blacklisted and I have a crime reference number to log with the claim, but as I’m not a 3 customer I can’t get through to anyone
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Bex
(@Bexolo) reported
@ThreeUKSupport PLEASE can you get someone who is technical to call me back. I have now been hung up on twice, when speaking to the technical support department about an issue I am having with IP addresses.
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ROSIE
(@Rosie1962Rosie) reported
@ThreeUKSupport hey is anyone there capable of changing our new sims to our old numbers without 1.f***g it up. 2giving me my partners num & vice versa.?? 2 days now 2days of no service
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#FBPE
(@Sanharan30) reported
@ThreeUKSupport But I already told you it was broken on 26th November, which is within 2 years
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Bex
(@Bexolo) reported
@ThreeUK PLEASE can you get someone who is technical to call me back. I have now been hung up on twice when speaking to the technical support department about an issue I am having with IP addresses.
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⸻⸻⸻⸻⸻⸻⸻𝖘𝖈. ͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩ𝕯𝖆𝖛𝖊!
(@scDotDave) reported
Shout outs to @ThreeUK for still trying to charge me £149 for something i cancelled. Despite 3 contacts with their call centre promising to fix it and put me back on my original contract, all my services have been cut off. Thanks for making my family completely unreachable!