3 (Three)

3 (Three) Outage Report in Merstham, Surrey, England

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Problems in the last 24 hours in Merstham, England

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

3 (Three) Outage Chart in Merstham, Surrey, England 01/25/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (21%)

    Phone (21%)

  3. Total Blackout (19%)

    Total Blackout (19%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Merstham, Surrey, England

The most recent 3 (Three) outage reports came from the following cities: Croydon, London, Epsom, Crawley, Kingston upon Thames, Caterham, Reigate, Redhill, Morden and Sutton.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomCroydon Phone
United KingdomCroydon Phone
United KingdomEpsom Internet
United KingdomLondon Phone

Community Discussion

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3 (Three) Issues Reports Near Merstham, England

Latest outage, problems and issue reports in Merstham and nearby locations:

  • ShaneyFirkins96 Shane (@ShaneyFirkins96) reported from London, England

    @SMARTYMobileUK The only time I don't have internet issues is when I have connected to one of @ThreeUK 5g Masts and recieving 5G speeds... which even that is very rare....

  • MrJGTodd James Todd (@MrJGTodd) reported from London, England

    @ThreeUKSupport loads of people are tweeting at the same time that your network is down in various locations and you need to queue to visit the service status page. Can you confirm if there's a nationwide outage? Its looking silly that you're denying it.

  • andysaw Andy Saw (@andysaw) reported from Kingston upon Thames, England

    @virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @ThreeUKSupport Hi I'm trying to send a text from Croydon UK, to a British friend who is currently in Dublin. I'm being informed it's not being sent. How do I find what the issue is?

  • AJCox31 Alex James Cox (@AJCox31) reported from Lambeth, England

    @ThreeUKSupport @jwilf @ThreeUK I have a 5G home broadband hub and it hasn’t worked today or yesterday. Is there a network issue? James I would wait!!

  • colin_maddocks Colin Maddocks (@colin_maddocks) reported from Crawley, England

    @davwheat_ @ThreeUKSupport @madwedge Distance. 5G upload is terrible. The broadcasting site has beamforming and power on its side. My little OnePlus 9 Pro doesn’t really have either. Higher frequency, shorter distance.

  • massimauri Pikejump (@massimauri) reported from Merton, England

    @ThreeUK morning is the service down at sw193Ax?

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @ThreeUKSupport Okay sent me a text, which was successful. Seems the issue is either in Ireland, or my friend's phone. Thank you for your help.

  • dergal Gerry White SEO geek (@dergal) reported from Redhill, England

    @ThreeUK I seriously would raise this as an issue

  • gingio Shane Andrews MBE (@gingio) reported from London, England

    @ThreeUKSupport @brattandeaf CF10 is the postcode area and there’s issues at the mo. I had a text telling me that earlier this week.

  • MrJGTodd James Todd (@MrJGTodd) reported from London, England

    @Riggers_23 @ThreeUKSupport My 5G router is dead in London, there's a queue just to look at the service status page and they don't seem to be acknowledging this might be a problem...

  • MrJGTodd James Todd (@MrJGTodd) reported from London, England

    @ThreeUKSupport @DavieC82 Can you stop wasting our time with device restarts, it's clearly a major outage...

  • RICHARDKINGCOTT Richard Kingcott (@RICHARDKINGCOTT) reported from Lambeth, England

    @ThreeUKSupport why does my phone not get a signal out and about in central London? Myself a couple of people I know are suffering the same lack of signal.

  • nicktredrea Nicholas Tredrea (@nicktredrea) reported from Bromley, England

    @ThreeUKSupport can you ease provide me with a email address to make a complaint/get support? A 3 store has used fraudulent information to set me up with extra 3 accounts without me knowing it seems. I can't even access these accounts as they've used incorrect DOB and postcodes.

  • JackieWarner13 jac (@JackieWarner13) reported from Lambeth, England

    Paid $64AUD for my sister & i to have data in UK/EU on holiday with @PrepaidMs we get @ThreeUK but the data doesn't work at all. Not helpful when you haven't been to the place before & don't know where you're going & have no data/maps hotel wifi works but what about outside that.

  • MrJGTodd James Todd (@MrJGTodd) reported from London, England

    @magicalmouse @ThreeUKSupport @proudly_ed My 5G router refuses to connect to the internet in London and there's a queue to visit your service status webpage (which says there's no issue) - are you sure you're not aware of anything?!

  • jackson21348376 jackson (@jackson21348376) reported from Bromley, England

    @ThreeUK I recently switched to three after mind blowing offers from customer care executive. Internet connection on and off for almost one week and not even getting 3G speed from 5G hub. Will wait for 2 more days, if it is same i will think of disconnection.

  • beatriceforme 🙈🍹Beatrice Formenton🇮🇹🇬🇧 (@beatriceforme) reported from London, England

    Let’s talk about how **** @ThreeUK is in central London pls😤😤😤

  • gingio Shane Andrews MBE (@gingio) reported from London, England

    @ThreeUKSupport I’m not giving that publicly - just trying to help you and @brattandeaf out.

  • granty3333 Grant Nichols (@granty3333) reported from Bromley, England

    Quite unbelievably bad customer service from @ThreeUK tonight .. I’ve been a customer , a big customer to the tune of £1000s over at least 15 years and because I can’t remember one word , They can’t verify me ! Disgraceful

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • GrahamFlanniga1 Graham (@GrahamFlanniga1) reported

    @ThreeUKSupport My 5g hub has had a blue light on it all day and my mobile has had no signal all day, can someone fix this please

  • zxnzn412 july (@zxnzn412) reported

    @CarpathiaDawn @ThreeUKSupport I am so sorry about what happened to you but I know a guy who can help. Superb_cr4ks on Instagram is the best in relation to any cyber issues

  • GrahamFlanniga1 Graham (@GrahamFlanniga1) reported

    @ThreeUK My 5g hub has had a blue light on it all day and my mobile has had no signal all day, can someone fix this please

  • d0ublehappiness Double Happiness (@d0ublehappiness) reported

    @ThreeUKSupport To be fair, your team have been OK at trying to get it sorted, but I don't get why changing providers should be an issue. It should be straightforward to add a number to my account. Why would you delete my existing number? Your onboarding process needs to be a lot clearer IMHO.

  • Clark3y Clark3y 🐉 (@Clark3y) reported

    @ThreeUK offering eSim's to new customers only and not existing customers is the most Three **** ever. Your customers have been asking for this service for years, what an absolute mess of a company.

  • Gilmore_ghoul Kat (@Gilmore_ghoul) reported

    @ThreeUKSupport hi! I’m eligible to upgrade but when I log into my Three app the only options I get are for Galaxy phones, but I want a new iPhone! Can you help? Thanks!

  • VSurdokas VS (@VSurdokas) reported

    @ThreeUKSupport how should i pay my bill?? Trying 2 weeks, your app and website not working and tomorrow service will be suspended

  • AliJRayner Alison Rayner (@AliJRayner) reported from Bryn, England

    @ThreeUK need some help on an online upgrade you say you don't have evidence of

  • dd77 Delilah (@dd77) reported

    @ThreeUKSupport told me this morning that the 3 day broadband issue (I.E no internet at all) would be sorted this evening. Still NOTHING. Told to ‘restart’ as a solution. Really?! Not good enough.

  • olimortimer Oli Mortimer (@olimortimer) reported

    @ThreeUKSupport Hi Nathan, it's mobile broadband - SIM and 4G / 5G router. No way of finding out the phone number of the SIM (never communicated to us), which is why it's so frustrating each time I have to speak to someone.