3 (Three) Outage Report in Merstham, Surrey, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Merstham, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (18%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Merstham, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: Croydon, London, Merton, Crawley, Redhill, East Grinstead, Wallington, Epsom, Bookham, Kingston upon Thames and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
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3 (Three) Issues Reports Near Merstham, England
Latest outage, problems and issue reports in Merstham and nearby locations:
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neeraj chawla
(@neerajchawla22) reported
from
Redhill, England
@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids
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chris crowley
(@SW19lunchie) reported
from
Merton, England
Still no phone delivered, no advice and impossible to contact @ThreeUK as live chat continues to be down - oh but they’re charging me anyway #mobile #CustomerService #CustomerExperience
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Ali
(@Ali_Piracha12) reported
from
Croydon, England
@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead
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Erminia Colucci
(@ErminiaColucci) reported
from
London, England
@ThreeUKSupport It wasn't that simple getting in touch with you as 333 doesn't work on the weekend.I texted 7726 to report the fraud and just an automated message thanking me.
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Munim
(@Munim50301079) reported
from
London, England
@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?
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Terence Mills
(@TerryMillsMD) reported
from
Bromley, England
@ThreeUKSupport @ThreeUK I’ve had no 3G / 4g all day, what’s the issue?
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Guy Armitage
(@guyarmitage) reported
from
Lambeth, England
. @ThreeUK do your agents have access to unencrypted passwords for your customers? One of them just asked for our password over the phone (which in itself is really bad practice) then on answering with a temporary password, said it wasn't what he had on record.
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@ThreeUK appalling service. You are a communications company however you can’t organise your call centre staff to work from home!!! Banks, mortgage companies and travel agents have organised this so why can’t you. This is really concerning that the only option is online chat.
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Yémisi
(@IAmYemisi) reported
from
Bromley, England
@ThreeUKSupport To do a manufacturing reboot. We did this twice. We tried with a different sim card and still have the same issue
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?
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LYF
(@loraineff) reported
from
London, England
@ThreeUKSupport I did this all earlier with your customer support and was told I had two choices, wait until 09/21 or buy out my contract. Sooo again paying for something that doesn’t work.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!
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Yémisi
(@IAmYemisi) reported
from
Bromley, England
My mum received a phone upgrade with Three last month. She now has a Samsung A51. From day 1 her phone always cuts off during phone calls. We asked three for a replacement and was told no! Why give my mum a defective phone and not help replace it !?!? @ThreeUK @SamsungHelpUK
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Croydon, England
@ThreeUKSupport I have a mobile data sim for my son that expires on 4th June . I have tried to cancel it but I am told I need to give 30days notice . Why was the letter not sent out 30days before the end of my contract . 😔
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Nickle Arse
(@Brunts1980) reported
from
Lambeth, England
@Three_Is_Broken @ThreeUK I left @ThreeUK during contract for no charge. Keep pushing them, especially when they ask if your issue has been resolved. Keep saying no! Best move i ever made!
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R_J_B_11
(@R_J_B) reported
from
London, England
@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Truth Time
(@TruthinTime2022) reported
@ThreeUK I’ve just been out in the jungle in Thailand & on boats in the ocean & still had perfect 5G coverage on AIS. Yet it amazes me that I barely get a 3G network & only 4G (also barely) in Notts city centre. Do I need to find a new provider as your coverage is dire!?
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Matt
(@MattCDoyle_) reported
@ThreeUKSupport Why am I being forced to upgrade to your ridiculous contracts when as a new customer I could buy the phone outright and then just sign up for a sim?
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emthicc_ttv ☽
(@EmLG99) reported
@ThreeUK hi guys could you please advise when the network will be back up to standard in NR1 1GW? Been having issues for well over a month now and nothing is useable in our home, even my 4g/3G network is unusable on my phone as I’m with Three both internet and sim! 0.32mbps!!
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Deano
(@deanolium) reported
@Pseudomorph81 @ThreeUKSupport To be fair, I have a lot of time for people who work support - they're usually doing the best they can to help, even when the actual systems the services rely on are full of issues. Glad it's getting somewhere at least!
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Nathan McCrory
(@NathanMcCrory1) reported
@SamsungUK JH, I have an offer. I will take some more photos and send them over, if you send me some new galaxy buds. I seem to have upgraded my phone contract with the only company not offering a free set of buds when you take out the contract. @ThreeUK are slipping. Help a brother out JH?
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Marcus Farran
(@MarcusFarran) reported
@ThreeUKSupport awful service from three again. My wife bought a new contract with you 1 month ago. She asked support if she could transfer her old number from an existing three account to the new one. Your support said she would need to wait for her old account contact to end.
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maraneto
(@mariano_randon) reported
@ThreeUKSupport Well after contacting the Broadband team and after several people involved it is confirmed that the issue I’m having is due to work done in my area. My question is: shouldn’t I’ve been informed of the impact of these works as I am@left without internet access for 3 days?
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bees
(@xhpt2) reported
Pls my service and internet has been soooo crap and I’m so close to throwing my phone. @ThreeUK @ThreeUKSupport why is your network horrendous ???
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Husna
(@husnakhatri) reported
@ThreeUKSupport I have 5G home broadband but there are network issues. How long until those in the Enfield area are fixed? Having to come off wifi to watch videos in my own library on my iPhone is a bit ridiculous. I’m a new customer so wondering whether it’s even worth staying!
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Deona Elizabeth🤍
(@DeonaElizabeth) reported
No one should EVER get an account with @ThreeUK @ThreeUKSupport. They are THE WORST network, I’ve called several times each month since last October and nothing has changed. Now when I’m leaving the network within the cooling off period, they’re trying to levy me with charges 🙃