3 (Three) Outage Report in Merstham, Surrey, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Merstham, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (55%)
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Phone (19%)
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Total Blackout (15%)
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Wi-fi (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Merstham, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: Epsom, London, Beckenham, Croydon, Crawley, Merton, Redhill, East Grinstead, Wallington and Bookham.
| City | Problem Type | Report Time |
|---|---|---|
 Epsom |
Phone | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Merstham, England
Latest outage, problems and issue reports in Merstham and nearby locations:
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Yémisi
(@IAmYemisi) reported
from
Bromley, England
@ThreeUKSupport To do a manufacturing reboot. We did this twice. We tried with a different sim card and still have the same issue
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Caracasflat
(@caracasflat) reported
from
London, England
@ThreeUKSupport Not really, I restarted my phone a couple of times yesterday and today and nothing. Just 2 little signal bars... 😕
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chris crowley
(@SW19lunchie) reported
from
Merton, England
Still no phone delivered, no advice and impossible to contact @ThreeUK as live chat continues to be down - oh but they’re charging me anyway #mobile #CustomerService #CustomerExperience
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead
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Munim
(@Munim50301079) reported
from
London, England
@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?
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neeraj chawla
(@neerajchawla22) reported
from
Redhill, England
@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids
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Ali
(@Ali_Piracha12) reported
from
Croydon, England
@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account
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R_J_B_11
(@R_J_B) reported
from
London, England
@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.
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richard
(@rikscha_) reported
from
Kingston upon Thames, England
@ThreeUKSupport Why no visual voicemail. It was introduced 2007 ! Why do I have to still use some mediocre voicemail service from the far past. Apple Watch is a reason for switching away after 11 years quite frankly.
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!
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Yémisi
(@IAmYemisi) reported
from
Bromley, England
My mum received a phone upgrade with Three last month. She now has a Samsung A51. From day 1 her phone always cuts off during phone calls. We asked three for a replacement and was told no! Why give my mum a defective phone and not help replace it !?!? @ThreeUK @SamsungHelpUK
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Guy Armitage
(@guyarmitage) reported
from
Lambeth, England
. @ThreeUK do your agents have access to unencrypted passwords for your customers? One of them just asked for our password over the phone (which in itself is really bad practice) then on answering with a temporary password, said it wasn't what he had on record.
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Terence Mills
(@TerryMillsMD) reported
from
Bromley, England
@ThreeUKSupport @ThreeUK I’ve had no 3G / 4g all day, what’s the issue?
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Ben Murray
(@Ben_Murray) reported
from
London, England
@ThreeUK - I've been sent a letter from CARS on your behalf for a service that I've not used and tried to cancel. I've just phoned 3 and they say they cannot discuss the matter as the postcode I gave (on the letter, could only have come from you) was incorrect. What can I do?
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@ThreeUK appalling service. You are a communications company however you can’t organise your call centre staff to work from home!!! Banks, mortgage companies and travel agents have organised this so why can’t you. This is really concerning that the only option is online chat.
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Nickle Arse
(@Brunts1980) reported
from
Lambeth, England
@Three_Is_Broken @ThreeUK I left @ThreeUK during contract for no charge. Keep pushing them, especially when they ask if your issue has been resolved. Keep saying no! Best move i ever made!
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Becki Charlotte
(@BeckiCharlotte_) reported
@ThreeUKSupport Also just to confirm I checked my account details on my three app and they match exactly what I was confirming. So tell me, why would this be an issue?
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Becki Charlotte
(@BeckiCharlotte_) reported
@ThreeUKSupport I’ve never given any incorrect information at all
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Ichis dad
(@Ichisdad2) reported
@ThreeUKSupport It's never easy I give uop. I had the app the other day and then the other evening I went to use it and the message was it was unavailable till the next day. When I tried to use it it didn't work. I can get the info I need by 333. I'll reinstall it over the weekend. Thanks v much
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Becki Charlotte
(@BeckiCharlotte_) reported
@ThreeUKSupport I HAVE DONE THAT! I SENT 4 EMAILS YESTERDAY AND GONE THROUGH THAT WHOLE PROCESS! This is what my initial complaint was about and yet the follow up I couldn’t speak to anyone
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Spencer Gough
(@SpencerGough2) reported
@ThreeUKSupport Yeah I needed my post code to pass security and yeah I am an EE customer and yes I left three for EE some years ago now tho
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syma
(@syma80) reported
@ThreeUK Very disappointed wth the service from @ThreeUK. Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file
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'Liam Kerr
(@liamkerr95) reported
@ThreeUKSupport why can’t I access the three app or online? Says incorrect password but I never changed it and I’m not receiving an email to change it
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Noodles - I believe them.
(@noodles_nood) reported
Been going through my direct debits to save some cash. Been paying for mobile internet for my dads house for 18 months since he died, obvs not used a single MB. Trying to cancel with @ThreeUK and they want 30days notice. He’s not Jesus lads - unlikely to come back.
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Adam
(@JustShutUpAdam_) reported
@athena_viking @ThreeUK @ThreeUKSupport How longs left on your contract? Thankfully mine was through Mobiles Direct, so my contract was actually agreed through them, not Three directly. I think if I were in your shoes, I'd be that pissed I'd just swap providers, switch over, block the direct debit and **** them off.
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Isi Genn-Bash
(@IsiGB) reported
@johnoceallaigh @ThreeUK SOLVED: called 333, asked them to remove the block on calls when going over my limit. I HAVE UNLIMITED MINUTES AND THE APP SHOWED BLOCKS INACTIVE so this is obviously some issue with how three were managing my account. Hope it works for anyone else suffering with this.