3 (Three) Outage in Heanor, Derbyshire, England

@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it

@ThreeUK Been with you 11 years. Never had a problem 👍

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

Looking for recommendations, my wife is due an upgrade with @ThreeUK but after bad experiences (very poor customer service) i'm looking for a better provider. Any help appreciated. Looking to spend between £35/45 a month for a decent phone and contract!

@ThreeUK funny that your opening hours are 8-8 but have problems after pathetic @DailyMailUK network down yet again!

FFS @ThreeUK wtf are you playing at!!!

@ThreeUK absolute poor, insulting service yesterday

@ThreeUK Im still having issues three days on.

Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport

@The_Dr_FuZZy @alexnunodias @YouKnowEh @ThreeUK Absolutely sums up the entitlement people feel. My phones not working so I'll risk tying up the emergency services operator to check if it'll make an emergency call, after all it doesn't matter if someone with a real emergency cant get the help they need. Mindless.

@alexnunodias @YouKnowEh @ThreeUK So what would you have said if it had worked. Sorry for wasting the emergency services time but I cant cope without my phone for a few hours. Idiot

@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭

@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork

@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!

@ThreeUKSupport just been dumped on live chat to Three, was speaking to them then he decided to stop the chat and the app closed, an half hour of my life gone and will never get it back!

Gutted my credit score sucks really want the iPhone 11 pro max :( @ThreeUK looks like I’m still stuck on a sim only plan

@ThreeUKSupport @ThreeUK disgusting that I've tried to cancel my add-ons several time by youron line method and you don't do it, then I phone up and I cannot do it. #odious #theft #jokers

@gammon2012 @Gem_Szr @ThreeUK Ee no problem for me.

@ThreeUKSupport I was referring to the sound quality rather than the music. It seems to be working now. Apparently running out of data before I upgraded was the issue. IMHO it should be obvious to check for these sorts of issues. This is the 2nd issue I've had with blocks.

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@ThreeUK new sim still not activated over a day, without mobile phone service and been told would require yet another sim. Online chats down, phone support said issue in area until Wednesday. #threeuk #three #networkdown

@ThreeUKSupport I have been with 3 several times throughout my time... Never any problems until I want to leave... on every occasion its the same hard sell even when you say no its like they don't hear you and just carry on.. ask once then give me my pak code... thats all i ask

@ThreeUK all I wanted to do is cancel my contract, not be on the phone for 30mins explaining myself!

@muppitz_ @ThreeUK @EE Wow, how strange! Here it just "dipped" 3 times about 15-20 mins apart. Losing phone signal was the eerie bit.

@ThreeUKSupport hi, do you know if there are any problems with your internet in the derby area. My phone is saying it has 4G but is not working

Hey @ThreeUKSupport why are you putting my bills up in the middle of a pandemic, while you struggled to provide service to me for the last few months anyway, citing “work” that needs to be done or is already done but not done… depending on which advisor I speak to…

@ThreeUKSupport And the screen,link you supplied looks suspiciously similar to the link I had access to 2 weeks ago,when I complained about the same related issue-the team didn’t have access to billing information.I fear as usual,3 don’t care about their customers, no one seems to care

@VodafoneUK @EE @O2 @ThreeUK **** off with your 5g..4g seems to be doing ok. Research on lab mice shows that cause cancers in the brain because the radiation can bypass the brain blood Barrier. It's also deforms cells in the body.

@marcio_delgado @jimwaterson @SkyUK @ThreeUK Three is the Poundland of network providers. You get what you pay for. If you have any sense, move to EE.

@ThreeUKSupport hi, I need help with my phone and unable to get anybody on a chat. I have tried ringing, it keeps referring to a store chat which is not responding. O appreciate business is not as usual at this time. Thanks

@ThreeUKSupport please can you help. I need to get my mobile WiFi back up and running. I upgraded to unlimited data but it still says I have run out of data. Need it to work from home at this time.

@roisiproven @ThreeUK They are money grabbing scum, they are liars, their signal is shite, their customer service is abysmal. Honestly I don’t know why I stayed so loyal for so long. I’ve honestly never been happier since joining Voxi, few hiccups at the start but it’s been perfect since.

@ThreeUKSupport @three so now I’ve just had text through saying my bill is going up by 2.7% so I congratulate @ThreeUKSupport @three you’ve now made me change my mind and look elsewhere,and also thanks for offering me no help whatsoever as you still want your money even tho.

@elizabethhhh_28 @HamzaElky @ChelseaFC @ChelseaFCinUSA @nikefootball @Nike @nikestore @SW6Daily @ThreeUK I used to like adidas design of Jersey. Every year was something different something unique. Nike is shit. Atleast for Chelsea

@ThreeUKSupport Are there network issues around Derbyshire today, I couldn’t send texts this morning and my 4G is poor. Many thanks