3 (Three) Outage in Eastwood, Nottinghamshire, England

@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it

@ThreeUK Been with you 11 years. Never had a problem 👍

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

Looking for recommendations, my wife is due an upgrade with @ThreeUK but after bad experiences (very poor customer service) i'm looking for a better provider. Any help appreciated. Looking to spend between £35/45 a month for a decent phone and contract!

@ThreeUK funny that your opening hours are 8-8 but have problems after pathetic @DailyMailUK network down yet again!

FFS @ThreeUK wtf are you playing at!!!

@ThreeUK absolute poor, insulting service yesterday

@ThreeUK Im still having issues three days on.

Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport

@The_Dr_FuZZy @alexnunodias @YouKnowEh @ThreeUK Absolutely sums up the entitlement people feel. My phones not working so I'll risk tying up the emergency services operator to check if it'll make an emergency call, after all it doesn't matter if someone with a real emergency cant get the help they need. Mindless.

@alexnunodias @YouKnowEh @ThreeUK So what would you have said if it had worked. Sorry for wasting the emergency services time but I cant cope without my phone for a few hours. Idiot

@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭

@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork

So glad I finally swapped my @O2 sim only for @ThreeUK possibly the best decision I’ve made for a while. @O2 sooo expensive for a poor service🙄 So much for ya money with @ThreeUK

@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!

@ThreeUKSupport just been dumped on live chat to Three, was speaking to them then he decided to stop the chat and the app closed, an half hour of my life gone and will never get it back!

Gutted my credit score sucks really want the iPhone 11 pro max :( @ThreeUK looks like I’m still stuck on a sim only plan

@ThreeUKSupport @ThreeUK disgusting that I've tried to cancel my add-ons several time by youron line method and you don't do it, then I phone up and I cannot do it. #odious #theft #jokers

@gammon2012 @Gem_Szr @ThreeUK Ee no problem for me.

@ThreeUKSupport I was referring to the sound quality rather than the music. It seems to be working now. Apparently running out of data before I upgraded was the issue. IMHO it should be obvious to check for these sorts of issues. This is the 2nd issue I've had with blocks.

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@ThreeUK new sim still not activated over a day, without mobile phone service and been told would require yet another sim. Online chats down, phone support said issue in area until Wednesday. #threeuk #three #networkdown

@ThreeUKSupport I have been with 3 several times throughout my time... Never any problems until I want to leave... on every occasion its the same hard sell even when you say no its like they don't hear you and just carry on.. ask once then give me my pak code... thats all i ask

@ThreeUK all I wanted to do is cancel my contract, not be on the phone for 30mins explaining myself!

@muppitz_ @ThreeUK @EE Wow, how strange! Here it just "dipped" 3 times about 15-20 mins apart. Losing phone signal was the eerie bit.

If anyone had been suckered in to pay for Three Rescue from @ThreeUK I suggest you a) read the small print and b) cancel it asap and c) never call them without a large G&T and packet of tissues #terribleservice

@ThreeUKSupport hi, do you know if there are any problems with your internet in the derby area. My phone is saying it has 4G but is not working

@Three_Is_Broken @three_broadband @KathrynGwyneth @ThreeUK I would agree. Has been absolutely terrible.

@ThreeUK Terrible service... Will be going to competition as soon as physically possible!

@ThreeUKSupport had no signal on my phone for the past 6 hours

@ThreeUK awful company

@ThreeUKSupport I can’t access my account and need to reset passwords for an upgrade. Website reading error messages. Need help, if not then I can go to a new provider for a new contract.

@ThreeUKSupport I’m overseas and my voicemail is not working. I have all these messages I can not clear. When I ring the number it rings then just goes silent. Please fix ASAP.

@ThreeUK bruv we’re on lockdown the least you could do is sort out your shit connection

@ThreeUKSupport Hi, I have tried so many times to chat with support team from my 3app but they couldn’t resolve the issues of network. As i have been facing this Network issue since December 2019 sovlast month your colleague has promised with me to refund my monthly charges.

@ThreeUKSupport The monthly payments of £31 which are incorrect as this includes the tariff and the charge for the new phone which I never received by upgrade as this was cancelled.

First call of duty once this lockdown is over is leaving @ThreeUK no monetary saving is worth the stress from having no signal ever. Ffs