BT (British Telecom) outages and service status in Thornaby-on-Tees, England

Problems in the last 24 hours in Thornaby-on-Tees, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornaby-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornaby-on-Tees, England

The most recent BT (British Telecom) outage reports came from the following cities: Middlesbrough.

City	Problem Type	Report Time
Middlesbrough	Internet	6 hours ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornaby-on-Tees, England

Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:

• 
  Yatesy (@Yate5y) reported 4 minutes ago from Darlington, England

  @bt_uk Well I want to save bt money, save plastic and package and make the world a better place. You don't send me a plastic hub and I don't need to pay a tenner for it. 100% having my pants taken down paying ten pound for delivery

• 
  steven Mulloy (@stemul74) reported 7 minutes ago from Billingham, England

  @btsport just cancelled my subscription cos i cant stand @rioferdy5 I'd rather shit in my hands and clap #rollercoasterlips

• 
  Stuart Blackburn (@stu_blackburn) reported 8 minutes ago from Darlington, England

  @bt_uk is there a problem with broadband in the DL3 area, I'm not connected to the Internet? Thank you.

• 
  clinton smith (@charming_man_) reported 12 minutes ago from Middlesbrough, England

  It has nothing to do with current issues UK are going through but poor planning by @OpenreachHelp and false information by @bt_uk

• 
  Peter 🐈🎸🕹️ (@PeteYourDoom) reported 13 minutes ago from Hartlepool, England

  @bt_uk I'm going to head round and help him.

• 
  Paul Rutherford (@Rutherford_Paul) reported 17 minutes ago from Darlington, England

  @bt_uk How will clearing the cache on the laptop help my iPhone though? BT appear to be blocking the access. To confirm this theory I am going to go to my friends house and connect to their Wi-Fi. If I can access eBay on there Wi-Fi it is definitely a BT issue.

• 
  Paul Haggie (@ha66ie) reported 20 minutes ago from Stockton-on-Tees, England

  @bt_uk hi team. My partner has a work mobile connected to BT. However the mobile phone signal is very poor indoors for call quality. I've searched online and found people who have a signal assist box. Is this available? We are broadband customers. Thank you.

• 
  Paul Rutherford (@Rutherford_Paul) reported 22 minutes ago from Darlington, England

  @bt_uk No its not a business account. I just run a part time casual business via eBay. It’s not my main job. Plus transferring me would just be passing the issue on to someone else. However please feel free to ask colleagues for suggestions on how to fix this situation.

• 
  Jason N Beck (@beck5ter) reported 24 minutes ago from Stockton-on-Tees, England

  @gaznolan @bt_uk @Virgin @richardbranson @libertyglobal Cheers Gaz!! In that case @libertyglobal your Wi-Fi and internet is terrible, spend less on fancy adverts and more on infrastructure and getting your product as advertised, we really shouldn't have to have mobile data on in our own house

• 
  Chris (@CJXXXXW) reported 26 minutes ago from Darlington, England

  @bt_uk Hi saying no known issues but for the last hour it’s been offline and back online must be 10/15 times at least

• 
  X-CEL Solutions (@X_CELsolutions) reported 26 minutes ago from Darlington, England

  Can you give me some technical advice please @bt_uk I'm wanting to connect a 2.4ghz wifi alarm security system to your Smart hub 2. Is it possible to separate your dual frequency to allow me to do this? #TechSupport #Advice #Help

• 
  tony kirkham (@kirkham_tony) reported 30 minutes ago from Middlesbrough, England

  @robbiemustoe Seems to be an ongoing problem with btsport

• 
  Paul Rutherford (@Rutherford_Paul) reported 32 minutes ago from Darlington, England

  @bt_uk If eBay works on my laptop & iPhone on a non-BT wifi (I haven’t confirmed this yet) then it is definitely something with BT. Especially as all other websites & apps work fine. I run a part time business on eBay so I won’t tolerate this issue for too long before I change provider.

• 
  Liz (@BettybobRogers) reported 39 minutes ago from Stockton-on-Tees, England

  @bt_uk can you help? My dad it seems has not had a bill sent to him for many years, yet is paying by direct debit monthly for services - we don’t know what.

• 
  Marc Johnson (@marc3374) reported 39 minutes ago from Newton Aycliffe, England

  @bt_uk Very disappointed at the customer service received after a phone call my wife made regarding our current broadband contract. Staff member was very patronising and unhelpful especially considering we have been BT customers for 20 years.

• 
  Robbieblake (@Blake1976Rob) reported 40 minutes ago from Middlesbrough, England

  @rocks1883 @btsport Very poor comments that sort off sums football up at the minute. So much disrespect and no regards for grassroots football which is the bedrock of English football. Made up of fantastic true supporters and love for there clubs. #rocks #nonleaguefootball

• 
  CushdelaCush (@cushdela) reported 41 minutes ago from Darlington, England

  Ahh Jenas shut ******** up... Was wondering how long it would take before the Bruce arse licking started! #NUFC #BTsport

• 
  Jill Butterwick (@JillButt) reported 55 minutes ago from Stockton-on-Tees, England

  @bt_uk internet access down. Went to parents house in same street and theirs is down too

• 
  Daniel Cupryna (@DCupryna) reported 58 minutes ago from Middlesbrough, England

  @bt_uk just had call from this number 01963258667 saying they are bt technical and that they is problem with my broadband

• 
  Jon Brown (@Jonisim) reported 59 minutes ago from Middlesbrough, England

  They need to get ‘Football people’ on that panel 🙄 Yeah because you only have a vailed opinion if you’ve been paid a stupid amount of money to play football. @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kenta (@nemurikyosirou) reported 6 minutes ago

  @bt_uk If you cannot resolve this here/via DM, issue a "Deadlock Letter" immediately so I can take this case to the Communications Ombudsman.

• 
  fuey (@hongkongfu3y) reported 7 minutes ago

  @bt_uk Ah ok thanks. I did try that and got pushed to an online help which wasn’t appropriate for my query. Will try again

• 
  Graeme Davis (@GraemeDavis) reported 8 minutes ago

  @bt_uk Thanks for this @bt_uk - i did manage to speak to a BT *human being* and the problem is outside my home, BUT the process has triggered BT to book a fourth appointment to connect me to fibre. I’ve had three engineers who say it is impossible - Grade 2 listed house in a conservation area; cables would need multiple way leaves, no practical cable access to my house which is permitted by Grade 2, difficulty of routing inflexible cables once inside. I’ve accepted this, fibre cannot be installed to my home. How do I cancel the engineer and not rebook the engineer appointment which has been set up? There appears to be a lock on the system where it can only be rebooked even by BT; cancellation is absolutely impossible. Should I try a letter? Any phone process doesn’t work as operatives are not authorised to cancel but can only rebook.

• 
  Adam Darke (@adarkelimited) reported 8 minutes ago

  Another 3 hours on phone to @bt_uk today. Still unresolved, still no call back from manager, still no email as promised from bosses. Comfortably the worst customer service in the UK.

• 
  Sebastian Colt (@Red_Rescue) reported 9 minutes ago

  @bt_uk I did some asking around for others I know on BT and one showed me their laptop was allowing them into their mail with no request for the SMS at all and their desktop was experiencing the same issue as I do - always wants calls that never arrive to mobile or landline in time.

• 
  bakerbird  (@cakey12) reported 9 minutes ago

  @bt_uk been trying for 3 days now see my bill. Please don’t tell me you are not aware of any problems. How about telling me how this can be resolved. You emailed to say bill is available ……. All I get is 3 dancing dots !!!!!

• 
  H (@countrymousie) reported 11 minutes ago

  @btbusinesscare It's dropping in and out. I have no mobile signal here so I suspect Starlink is my best bet

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 17 minutes ago

  @bt_uk It's useless if you can't check the number is the number of the person... It's just a hindrance for the customer that gives absolutely zero security.

• 
  Ma$joe (@Twoostep22) reported 20 minutes ago

  @bt_uk you are truly the worst company for customer service.

• 
  BARRY (@XBAZAER) reported 24 minutes ago

  @bt_uk been having non stop issues with your Internet an when i do Internet tests always comes back saying no issues was fond constantly lagging everyday