BT (British Telecom) outages and service status in Thornaby-on-Tees, England

Problems in the last 24 hours in Thornaby-on-Tees, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornaby-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornaby-on-Tees, England

The most recent BT (British Telecom) outage reports came from the following cities: Middlesbrough.

City	Problem Type	Report Time
Middlesbrough	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornaby-on-Tees, England

Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:

• 
  Marc Johnson (@marc3374) reported 3 minutes ago from Newton Aycliffe, England

  @bt_uk Very disappointed at the customer service received after a phone call my wife made regarding our current broadband contract. Staff member was very patronising and unhelpful especially considering we have been BT customers for 20 years.

• 
  Paul Rutherford (@Rutherford_Paul) reported 4 minutes ago from Darlington, England

  @bt_uk If eBay works on my laptop & iPhone on a non-BT wifi (I haven’t confirmed this yet) then it is definitely something with BT. Especially as all other websites & apps work fine. I run a part time business on eBay so I won’t tolerate this issue for too long before I change provider.

• 
  Daniel Cupryna (@DCupryna) reported 5 minutes ago from Middlesbrough, England

  @bt_uk just had call from this number 01963258667 saying they are bt technical and that they is problem with my broadband

• 
  Jason N Beck (@beck5ter) reported 5 minutes ago from Stockton-on-Tees, England

  @bt_uk Not to worry, I knew it was a scam straight away, as I am not currently a @bt_uk customer but this will be changing shortly as @Virgin is like having no internet we all use 4g !!

• 
  Paul Rutherford (@Rutherford_Paul) reported 6 minutes ago from Darlington, England

  @bt_uk How will clearing the cache on the laptop help my iPhone though? BT appear to be blocking the access. To confirm this theory I am going to go to my friends house and connect to their Wi-Fi. If I can access eBay on there Wi-Fi it is definitely a BT issue.

• 
  Jon Brown (@Jonisim) reported 8 minutes ago from Middlesbrough, England

  They need to get ‘Football people’ on that panel 🙄 Yeah because you only have a vailed opinion if you’ve been paid a stupid amount of money to play football. @btsport

• 
  Finlay Elliott (@elliott_finlay) reported 16 minutes ago from Newton Aycliffe, England

  Hi @bt_uk is this number your representative 01963439160 phoned me not your customer so probably scam

• 
  clinton smith (@charming_man_) reported 25 minutes ago from Middlesbrough, England

  It has nothing to do with current issues UK are going through but poor planning by @OpenreachHelp and false information by @bt_uk

• 
  tony kirkham (@kirkham_tony) reported 28 minutes ago from Middlesbrough, England

  @robbiemustoe Seems to be an ongoing problem with btsport

• 
  Jason N Beck (@beck5ter) reported 38 minutes ago from Stockton-on-Tees, England

  @bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson

• 
  Jono (@Jono_1987) reported 39 minutes ago from Ingleby Barwick, England

  @btsport @WWEUK Thank god for that I don’t have to see this shit anymore

• 
  Chris Wilks (@1972wilksy) reported 41 minutes ago from Chilton, England

  @bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to

• 
  clinton smith (@charming_man_) reported 44 minutes ago from Middlesbrough, England

  @jhindhaughbt @btsport #Fury #WilderFury2 @BTSportBoxing don't let fans down

• 
  Yatesy (@Yate5y) reported 45 minutes ago from Darlington, England

  @bt_uk Well I want to save bt money, save plastic and package and make the world a better place. You don't send me a plastic hub and I don't need to pay a tenner for it. 100% having my pants taken down paying ten pound for delivery

• 
  Finlay Elliott (@elliott_finlay) reported 46 minutes ago from Newton Aycliffe, England

  @bt_uk Switch Internet off we are closing it down due to the press option 1or 2 usual scam calling stuff

• 
  Hilda Hirst (@Mrsthirsty1) reported 48 minutes ago from Ingleby Barwick, England

  @bt_uk Hi , no I called twice to place the order. Have wasted so much time already. Think its best to cancel & start again. Am not sure I want to move with @bt_uk .

• 
  Mike Eccles (@oldgreyheron) reported 51 minutes ago from Redcar, England

  @bt_uk Download back to ca 50Mbps this morning, upload still terrible at ca 3.5Mbps. The latter problematic for me because of photo sharing from my desktop not using WiFi.

• 
  X-CEL Solutions (@X_CELsolutions) reported 55 minutes ago from Darlington, England

  Can you give me some technical advice please @bt_uk I'm wanting to connect a 2.4ghz wifi alarm security system to your Smart hub 2. Is it possible to separate your dual frequency to allow me to do this? #TechSupport #Advice #Help

• 
  Liz (@BettybobRogers) reported 55 minutes ago from Stockton-on-Tees, England

  @bt_uk can you help? My dad it seems has not had a bill sent to him for many years, yet is paying by direct debit monthly for services - we don’t know what.

• 
  Dave (@D4v3_d) reported 56 minutes ago from Darlington, England

  @bt_uk evening... Hoping you can help, we are due to have full fibre installed next week, the service is provided via the telegraph pole in the rear alley, is it possible for the engineer to run the cable over the roof and install the ont at the front of the house? Thanks

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sad Banana (@SadBanana9999) reported 10 minutes ago

  @bt_uk @ah_potts What “cache what cookies”?? All other apps working just fine. I cant log in BT only. I have been trying for ages! You have sent a bill and I cant access it . Really terrible service😡😡

• 
  Amy Lou (@Lashes_N_Ink) reported 10 minutes ago

  @bt_uk why do your representatives feel it is ok to hang up on elderly customers? I’ve been helping my nan with internet, told 2 different stories, didn’t show up on installation date, then told can’t do it because of careline, £95 offer revoked. Disgusting behaviour!

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 12 minutes ago

  @bt_uk I've never set foot in Cyprus, I just used a free service on the internet that gives you free access to texts for random numbers all over the world. And it worked.

• 
  Kenta (@nemurikyosirou) reported 13 minutes ago

  Hello @bt_uk. I cancelled my broadband service BEFORE activation and within the cooling-off period. However, I’ve been incorrectly charged £33.99. This is unacceptable. If this isn't refunded immediately, I will escalate this to the Communications Ombudsman. Account number is

• 
  Stockport871 (@stockport871) reported 16 minutes ago

  @bt_uk Been over 7 days since team manager Dan promised me a same day call back due to multiple huge errors on your part, any idea what’s happening?

• 
  Gary Banks (@Banksie_FB5) reported 16 minutes ago

  Stunningly inept service @bt_uk. 3 wks 2 install full fibre culminating in them saying my router’s incompatible & they’ll send a new1 promising arrival Mon. Mail just recd; it’ll arrive Weds & seems 2b the same as I have! Meanwhile I’m w/out internet & paying 4 the privilege.

• 
  Stockport871 (@stockport871) reported 17 minutes ago

  @bt_uk It’s linked to a vulnerability issue, reel feee to direct message me, the reason I can’t call is on the account.

• 
  Ann Merrigan (@MerriganAnn) reported 18 minutes ago

  @bt_uk @bt_uk I want to give a shout out to Andy in your cancellation dept. Very helpful and resolved both my issues. Was night and day compared to the guy I spoke to a week ago

• 
  Tracy Kydd (@injuredcyclist_) reported 20 minutes ago

  @bt_uk Have called them and they can't help me they keep saying to reset the router but fault is outside and I would like it fixed as bt broke it so please fix it

• 
  Philip Aggrey (@Felipe_Grey95) reported 26 minutes ago

  Hello @bt_uk and @skyuk your service really sucks. Why is it taking 30 mins to download ‘Prisoner’ when I have Halo 3 that I am paying loads of money for each month? You are pathetic 😡😡😡🤬🤬🤬