BT (British Telecom) Outage in Southport, Sefton, England

Superb service from @bt_uk after Mondays epic lightning storm knocked off our phone line and broadband. Mini hub, new hub and engineer all within just over 24hrs.

@bt_uk internet not working in PR4 - is this a localised issue?

@bt_uk I'm not using it now so it's probably world class. It's when I want to be online it's the problem

@GaryLineker WTF has this overpaid t**t got a right to comment re the statue. Mediocre footballer and commentator is NOT qualified in any respect to say that. @BBCSport @btsport

@bt_uk I’m on my phone from home. I don’t have access to the computer which has the account details and password to log into. Suppose will just have to wait until your outage becomes a non-outage.

Hi @bt_uk in appreciate that you are really busy at the moment but I really need some help regarding a change of circumstances with moving home. I was on hold for 5 hours yesterday, 2.5 today, have tried using the app and have sent a DM. Please can you help me as soon as you can

@BTCare hi, I really need to cancel my subscription for bt sport, I've tried calling but as a key worker I haven't got all the time in the world. I understand you are busy butIs there any other way I can do it please.

@bt_uk Bt is so out of zinc Jordan all companies I have spoke today have offered help,contract I have or not . Government have said all in it together , clearly BT not. I’m pursuing further I have copied BBC outlets and Martin Lewis as well

@BTCare I am@getting increasingly annoyed I made a complaint since then I have received a series of txt messages where I constantly have to re identify myself and repeat myself I made it 100% clear what needed to be investigated in initial complaint!!!

@bt_uk Nobody else games or owns a desktop so I'm not sure tbh. It's been a common issue for a while. I have spoken to a few people whom also have the same issue. There's also 100's of posts online about it. Trying to game is virtually impossible the second someone boots Netflix.

@bt_uk @BTCare and still waiting for a phone call for a complaint to be resolved #misold

@bt_uk Dm sent. 24 hrs or I leave. Your 12 months of "BT customer service" and guarantee's will be published after

@btsport really poor that you need to pay to have BT sport on my sky q multiroom box as if I don’t pay enough already

@btsport I thought sky sports were bad. but wow waiting here for europa draw just to history on players who are drawing *****

@Foulkes3y @btsport gonna have to buy BT sport to watch the CL final, the free stream is #shit

@ryangoIdy8 @YeeSpurs @btsport @bbc5live Turned on my radio coming home from work at half-time. Heard the first two Spurs goals. In the house, @btsport not working. Went back to the radio. I shall be having words...

Swear Leicester are on tele every week and every time I watch them they're ******* shite and the games are shit. Stop putting their games on tele @SkySports @btsport

@tobytarrant @lynseyhipgrave1 @ASFCofficial @dcfcofficial @EmiratesFACup @btsport @themichaelowen @DFletcherSport Not bad Toby👏🏻👏🏻😂😂

@lottyburns @bt_uk Any of the other fibre providers swing by you yet? Look for companies like Gigaclear or Hyperoptic. Otherwise you are limited to those that use Openreach infrastructure such as Sky, TalkTalk etc. Zen have a very good rep for service. I'm with BT, can't wait to leave!

@bt_uk Hi guys. I've been waiting tobget through to record a broadband fault for 20 mins but not got through to anyone. Can you guys help me? I need it (obviously) to work from home.

@bt_uk Not yet done this but amazingly, after my landline was supposedly tested last week, now it doesn't work! Currently on hold to report it "because you are very busy", for over 20 minutes,despite being told 5 to 10 minutes. You are supposed to be a communications outfit!

Another hour wasted on the phone to @bt_uk about my latest issue with their utterly useless new email system which won't let me - and I know this is complex, so bear with me - send a plain text email with a small jpg attachment to five people via the bcc box

By the way, @bt_uk, why did you lie to me when you said that 'customer phone support is based in the UK' when the first person I spoke to this morning said she was in Waterford? Pretty sure the inhabitants of that town might have something to say about this...

When you call any company, they are always very busy. I thought in this day and age the old art of managing telephone queues would have been mastered! Hello @bt_uk I need your help.

@bt_uk on hold for the second time today - cut off the first time. Currently 55 mins on hold. Really poor customer service.

@bt_uk Might not be the service that i should be getting but sure seems to be one that the customer gets from BT. Details sent via DM. Want this sorted today please......

@bt_uk I’ve looked at that, it says guaranteed coverage from basement to attic, I want stronger signal in my man cave (hobby centre) currently with hub in lounge I get full cover in conservatory but only 1 or 2 bars in the cave. Which comes with the Wi-fi booster disc? I have fibre2

If you want to raise a complaint on the @BTCare website they extol you to 'give us a call' to resolve your complaint as quickly as possible. They list: 0800 432 0137 Monday-Sunday: 8am-8pm - That's a 'No Longer In Use' number for @AmericanExpress