BT (British Telecom) Outage Report in Shirland, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Shirland, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Shirland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Shirland, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Chesterfield, Nottingham and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Phone | |
| Chesterfield |
Wi-fi | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Nottingham |
Internet | |
| Chesterfield |
TV |
Community Discussion
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BT (British Telecom) Issues Reports Near Shirland, England
Latest outage, problems and issue reports in Shirland and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Alex Lewis Burton
(@MightyBurton) reported
from
Chesterfield, England
Have @btsport never seen anyone block a shot before? *******
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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leigh.butler 💙
(@barmylad34) reported
from
Derbyshire, England
Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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Steven Alan Wilson
(@d79design) reported
from
Kilburn, England
Hey @BTCare our router keeps dropping connection. Can you help?
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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Bonnies29
(@sam_bon) reported
from
Derbyshire, England
@bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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🌱💙Helen
(@BrambleMum) reported
from
Matlock, England
@bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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Martin Roome
(@MartinKunRoome) reported
from
Derbyshire, England
@bt_uk I’m disgusted with everything that’s happened since I upgraded some of my services on 1/7. Are you *************** out of me on purpose? Embarrassed to be part of BT group. You look at my predicted bill and tell me you’ve not got me over a barrel with my pants down.
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Martin Roome
(@MartinKunRoome) reported
from
Derbyshire, England
@bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Lambert (Wines). 🇪🇺🇫🇷🏴🍇🥂
(@DanielLambert29) reported
Who else thinks that @bt_uk have the worst customer service of any major utility company? Not only have they overcharged me some 5 months ago, for quite a lot of money, but now they refuse to refund and would rather credit my account in 2023. #Crooks.
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Ikenna
(@iyke_EV) reported
@bt_uk hi there. I need some help, I upgraded by speed two weeks ago but now it’s massively dropped and it’s affecting me working today. I’m seeing speeds of 14Mbps rather than 59.
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Tim Pendry
(@TimPendry) reported
@bt_uk It's up and down and that's the problem ... three or four failures in three weeks though mostly fine. We need consistency of service. Check out services in central Tunbridge Wells.
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Carly Grandidge 💙
(@caggly) reported
@MarcAllera HUGE issues with @bt_uk disconnecting my 91yo nanna. Now we have had NO WAY of contacting her/monitoring her at home, since 21st Sept!!! Please contact me to discuss, as contacting @bt_uk with a meaningful response is a Sisyphean task 😣
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iamsugarfairy
(@alannaclark10) reported
@bt_uk Maneged to get through to a lady who was very helpful and applied for the refund for me no problem a little waiy i was actually surprised it was only 10 minutes and all sorted thank you so much for your help
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iamsugarfairy
(@alannaclark10) reported
@bt_uk I just tried to call it says i need a phone number and i cant do anything as i only bought the 30 access im not a bt customer otherwise
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brian
(@brian87222828) reported
@bt_uk Hi Tasha, thank you for contacting me! I finally managed to talk to some one yesterday, they tried a couple of different things. And then said that they were going to escalate it to the technical support department. But my internet is still down. And I’ve not heard anything back
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iamsugarfairy
(@alannaclark10) reported
@bt_uk im having issues i bought hotspot access due to my wifi hub breaking but it says the signal is weak and i cant use it and im trying to get it refunded and having no replys can someone please help
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Malwen Goch
(@MalwenGoch) reported
@bt_uk Once Digital Voice had been activated I again DMed BT requesting two Essential digital home phones, only to be told I had to phone BT. @bt_uk twice implying that they can help via DM only to then say they can't has compounded my previous frustration!
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Graham Smales
(@gsmales) reported
@bt_uk Thanks for charging me £30 for old equipment which has been returned, as you requested. Rude staff, and now this. Looking forward to my contract ending so I can take my business elsewhere. #CustomerService #customerexperience