BT (British Telecom)

BT (British Telecom) Outage Report in Shirland, Derbyshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Shirland, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Shirland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Shirland, Derbyshire, England 12/12/2025 03:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Shirland, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Ripley, Heanor, Nottingham, Ilkeston, Matlock, Sutton in Ashfield, Mansfield and Chesterfield.

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City Problem Type Report Time
United KingdomRipley Internet
United KingdomHeanor Phone
United KingdomHeanor Internet
United KingdomNottingham Internet
United KingdomNottingham Wi-fi
United KingdomIlkeston Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Shirland, England

Latest outage, problems and issue reports in Shirland and nearby locations:

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing

  • jfagej Jason Fage (@jfagej) reported from Chesterfield, England

    @ProducerScott It’s a @btsport issue they had the same issues last week #villageservice

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up

  • barmylad34 leigh.butler 💙 (@barmylad34) reported from Derbyshire, England

    Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

  • MartinKunRoome Martin Roome (@MartinKunRoome) reported from Derbyshire, England

    @bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

  • d79design Steven Alan Wilson (@d79design) reported from Kilburn, England

    Hey @BTCare our router keeps dropping connection. Can you help?

  • MightyBurton Alex Lewis Burton (@MightyBurton) reported from Chesterfield, England

    Have @btsport never seen anyone block a shot before? *******

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

  • BrambleMum 🌱💙Helen (@BrambleMum) reported from Matlock, England

    @bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

  • chrish11072 chris holmes (@chrish11072) reported from Matlock, England

    @btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

  • sam_bon Bonnies29 (@sam_bon) reported from Derbyshire, England

    @bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

  • Gav1981 Gav (@Gav1981) reported from Derbyshire, England

    @bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • eamonnmcandrew eamonn mcandrew (@eamonnmcandrew) reported

    @bt_uk Yeah but it is a problem as Philip has not replied to my email It's been a week now ,has he got a secretary or is he struggling on his own 3.2 million pound and no secretary It's tough out there

  • TheAlmightyWord Casey: GOTY Edition (@TheAlmightyWord) reported

    @bt_uk Nah it's fine now we were on hold for so long the problem seem to go away. Hopefully it won't come back.

  • Roberthastosay Robert (@Roberthastosay) reported

    .@plusnet .@ofcom .@bt_uk It is now a full week and Plusnet email is STILL not working. They obviously do not care about their customers.

  • leesmart101 Lee Smart (@leesmart101) reported

    @bt_uk Any idea when we will have broadband back? We’ve had no service since Friday morning.

  • SURFERDUDEBURT CHRIS BURTON (@SURFERDUDEBURT) reported

    @bt_uk Why no phone service for 6 months yet I have in writing you have never raised an issue with @OpenreachHelp ? Executive complaints team you claim but doing nothing to fix the issues ?

  • anita_coleman Anita Coleman (@anita_coleman) reported

    @bt_uk Big thanks to the very supportive gentleman from BT Mobile who we called on the helpline when I couldn’t receive calls or texts on my mobile phone. He was very patient and sorted the issue which wasn’t a network problem in the end it was with my phone!

  • JBKid7 JellyBabyKid (@JBKid7) reported

    Anyone else's @BTCare email down?! #BTEmail #BT

  • _stephanie_28_ Stephanie (@_stephanie_28_) reported

    @bt_uk is BT broadband down in YO18? Our hub has been unable to connect for the past 45 mins or so...

  • simondenye Simon Denye (@simondenye) reported

    @bt_uk having trouble with my halo 3 service. Hybrid router flashing blue constantly

  • RidersRapport The Riders Rapport (@RidersRapport) reported

    Come on @btsport I series linked MotoGP to watch the MotoGP races the box has recorded every session except the MotoGP race. Rossi's last race and the stupid box fails to record. Why do I pay for this.