BT (British Telecom)

BT (British Telecom) Outage Report in Burslem, Stoke-on-Trent, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Burslem, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Burslem and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Burslem, Stoke-on-Trent, England 12/01/2025 02:35

December 01: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Burslem, Stoke-on-Trent, England

The most recent BT (British Telecom) outage reports came from the following cities: Crewe, Stone and Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrewe Internet
United KingdomStone Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Phone
United KingdomStoke-on-Trent E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Burslem, England

Latest outage, problems and issue reports in Burslem and nearby locations:

  • BarcelonaSzcze1 Barcelona Szczecinek (@BarcelonaSzcze1) reported from Crewe, England

    @TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕

  • SmithCat73 Catherine Smith (@SmithCat73) reported from Alsager, England

    @btbusinesscare You don’t take any notice when people do report a fault. St Anthony’s church in Wythenshawe has been trying for 17 days to get you to fix the fault you caused.

  • keogh01 mark keogh (@keogh01) reported from Congleton, England

    Been trying to get hold of your customer services for over a week now what do I do cancel my direct debit is that the only way to get a response ???shambles.#btsport

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

  • crewealex7 Phil Bedford (@crewealex7) reported from Crewe, England

    Poor quality. And they wonder why @btsport and @SkyFootball will be fighting over ONE club when the EPL fixtures are out a week on Thursday....

  • toms_matt Matt Toms (@toms_matt) reported from Crewe, England

    @btsport the commentary is terrible, this is a horrific injury and you are more bothered about the game than his welfare!!

  • BrysonTube Bryson Bee 🐝🏴‍☠️🐝⚓☠ (@BrysonTube) reported from Stoke-on-Trent, England

    @bt_uk And yet you couldn't answer as my if my customer service calls

  • keogh01 mark keogh (@keogh01) reported from Congleton, England

    @btsport what a discraceful service you provide ,I'd been qouted 10 pound per month and being charged 29 ,promised a call back still nothing but happy to keep taking my money. 😡

  • PortlandLegend Chris (@PortlandLegend) reported from Leek, England

    @bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.

  • Davetimo127 Dave (@Davetimo127) reported from Stoke-on-Trent, England

    @bt_uk your service is crap. WiFi gone down phoned yesterday where we were told someone would call back with a date an engineer was available. This didn't happen and still awaiting 4g device as promised, to be delivered today

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Newcastle-under-Lyme District, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Remember to contact us in 07495 014114 between 6.30am & 11pm in the meantime.

  • PortlandLegend Chris (@PortlandLegend) reported from Leek, England

    @bt_uk I need to raise a complaint

  • WhiteCandy Louise Short (@WhiteCandy) reported from Stoke-on-Trent, England

    So at 2pm the @bt_uk @WeAreOpenreach engineer said he was ten minutes away. It has been a very long ten minutes. Reminds me why I never ever deal with #BT anymore 😡😡😡

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

  • stobrone Stob Rone (@stobrone) reported from Cheadle, England

    If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider

  • lpatz80 Lee Pattinson (@lpatz80) reported from Biddulph, England

    Can you please fix your picture quality @btsport Oh and before you suggest HD, I remember watching the 88 FA Cup Final on the BBC & not requiring headache tablets

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @btsport can you tell the Bremen commentator to turn his mic down for stop bloody shouting done it 🤬🙄

  • tmjcan Tom Cannings (@tmjcan) reported from Newcastle-under-Lyme District, England

    This may be the worst commentary I've ever listened to @btsport

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

  • paulrezult Paul Jones (@paulrezult) reported from Middlewich, England

    Hey @btsport your not going to succeed showing NHL games when you just cut the live transmission because the time overran #crap

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jonbradbury Jon Bradbury  (@jonbradbury) reported

    @ShortAxle @bt_uk Sorry but it’s consumer grade Service Level Agreement terms. Once enquired on the business service ISDN and it went from something like £40 a month to £150 a month to go from 4 day to 2 day SLA, and then £300 a month if you wanted 1 day SLA.

  • mxcatt Matthew Catterall 🇪🇺 (@mxcatt) reported

    @bt_uk So I'm with Sky for TV & BB, but on your channel. A friend is having the same issue. Hmm.

  • L20FILMS L20FILMS (@L20FILMS) reported

    @btsport @SkySportsBoxing @JoshTaylorBoxer well done josh can’t believe you had no media from the big 2 shame on use support the local talent BOOTLE UK 🇬🇧

  • YTimesMotoring Andy Harris (@YTimesMotoring) reported

    @ShortAxle @bt_uk BT locked me out of my main email account for 5 days. When they eventually got me back in, I never got the missing emails... lost in cyberspace.

  • DanieIJohnson_ Dan Johnson (@DanieIJohnson_) reported

    @BenJone89390755 @btsport @BTSportBoxing Fury’s never defended a world title, clings onto the ‘Lineal title’ & now he’s tricked his fan base into thinking he wanted the AJ fight. ‘The people’s champion’ 🤡.

  • MartWillWirral Martin Williams (@MartWillWirral) reported

    @bt_uk Thank you for the BT mini hub. It arrived yesterday. But it seems the 4G signal here isn't strong enough for it. If junction box is fixed on Tuesday that will have been 9 days with no internet service. Will there be some refund ?

  • Chris261182 Christopher Neil (@Chris261182) reported

    Can't help but feel @JoshTaylorBoxer was badly let down by British broadcasters last night. Greatest moment in British boxing in such a long time. Now it looks like #jackcat next I hope he has their eyes out over his fee. Needs paid what he deserves. @btsport @SkySportsBoxing

  • BetensonSarah Sarah Betenson (@BetensonSarah) reported

    @bt_uk Worst. Company. Ever

  • mxcatt Matthew Catterall 🇪🇺 (@mxcatt) reported

    @bt_uk all my other channels are okay but I'm having trouble with the sound on BT Sports ESPN. Any idea why?

  • StevenSwain Steve Swain (@StevenSwain) reported

    @bt_uk All the items in the sent folder of my @btinternet.com account have literally all disapeared apart from the most recent four that I have sent since Wednesday 18 May. This is the same whether accessing on an imap client on iPhone or via the BT website via a browser. Help!