BT (British Telecom)

BT (British Telecom) Outage Report in Burslem, Stoke-on-Trent, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Burslem, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Burslem and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Burslem, Stoke-on-Trent, England 01/14/2026 08:40

January 14: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Burslem, Stoke-on-Trent, England

The most recent BT (British Telecom) outage reports came from the following cities: Stoke-on-Trent, Leek, Sandbach, Crewe and Stone.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Phone
United KingdomLeek Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomSandbach Phone
United KingdomCrewe Internet
United KingdomStone Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Burslem, England

Latest outage, problems and issue reports in Burslem and nearby locations:

  • PortlandLegend Chris (@PortlandLegend) reported from Leek, England

    @bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.

  • keogh01 mark keogh (@keogh01) reported from Congleton, England

    Been trying to get hold of your customer services for over a week now what do I do cancel my direct debit is that the only way to get a response ???shambles.#btsport

  • rathgorn Stephen Walters (@rathgorn) reported from Stone, England

    @bt_uk why have you decided that when I login to my account to view my bill I must always be redirected to my email and then clicking on myBT logs me out again sending me to the login page and so the circle continues....😡😫

  • keogh01 mark keogh (@keogh01) reported from Congleton, England

    @btsport what a discraceful service you provide ,I'd been qouted 10 pound per month and being charged 29 ,promised a call back still nothing but happy to keep taking my money. 😡

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @btsport can you tell the Bremen commentator to turn his mic down for stop bloody shouting done it 🤬🙄

  • connersofficial connersofficial™ (@connersofficial) reported from Leek, England

    2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬

  • BarcelonaSzcze1 Barcelona Szczecinek (@BarcelonaSzcze1) reported from Crewe, England

    @TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕

  • rathgorn Stephen Walters (@rathgorn) reported from Stone, England

    @bt_uk @BT I’ve tried that and the only page that will allow me into us “Make a Payment”. If I click on Billing History it sends me back to the login page and then on login back to make a payment.

  • WhiteCandy Louise Short (@WhiteCandy) reported from Stoke-on-Trent, England

    So at 2pm the @bt_uk @WeAreOpenreach engineer said he was ten minutes away. It has been a very long ten minutes. Reminds me why I never ever deal with #BT anymore 😡😡😡

  • westie0808 Matt Western* (@westie0808) reported from Shavington cum Gresty, England

    @bt_uk is there a broadband problem in the CW2 area??? Ours has been dropping in and out all day, very annoying now!!

  • BrysonTube Bryson Bee 🐝🏴‍☠️🐝⚓☠ (@BrysonTube) reported from Stoke-on-Trent, England

    @bt_uk And yet you couldn't answer as my if my customer service calls

  • Davetimo127 Dave (@Davetimo127) reported from Stoke-on-Trent, England

    @bt_uk your service is crap. WiFi gone down phoned yesterday where we were told someone would call back with a date an engineer was available. This didn't happen and still awaiting 4g device as promised, to be delivered today

  • rathgorn Stephen Walters (@rathgorn) reported from Stone, England

    @bt_uk @BT I don’t know how this has happened, but I have tried it with older login credentials and I am in. Confused??!!?!

  • SmithCat73 Catherine Smith (@SmithCat73) reported from Alsager, England

    @btbusinesscare You don’t take any notice when people do report a fault. St Anthony’s church in Wythenshawe has been trying for 17 days to get you to fix the fault you caused.

  • paulrezult Paul Jones (@paulrezult) reported from Middlewich, England

    Hey @btsport your not going to succeed showing NHL games when you just cut the live transmission because the time overran #crap

  • stobrone Stob Rone (@stobrone) reported from Cheadle, England

    If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Newcastle-under-Lyme District, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Remember to contact us in 07495 014114 between 6.30am & 11pm in the meantime.

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • amybrandish amy (@amybrandish) reported

    @bt_uk Hi! our wi-fi isn’t connecting, we’ve rebooted the router and no problems according to your online checker. please can you advise?

  • thebigm76 mark (@thebigm76) reported

    @bt_uk My Wi-Fi has been terrible since I got a new router I asked bt for another they said no the router is working fine there’s no problems with broadband when they did a line check and checked my service

  • MansFromTesco Agent (@MansFromTesco) reported

    @bt_uk Please fix your stuff bt I'm just tryna play some apex without 400 ping, when i do a speedtest I get 2mpbs when I should get 16

  • julie_twickers jj (@julie_twickers) reported

    @bt_uk I tried that years ago but told i would have to change number. I am named on bill & BT know i am authorised but when i ring with problems (often) i have to get husband to say you can speak to me! Its archaic! No other company behaves like this

  • spectrain Joy Wilson (@spectrain) reported

    Nothing to be proud of here @bt_uk Recent headlines from Trustpilot reviews: "Do not use BT unless you want price rises and poor customer service" "Nothing but problems and misinformation…" "They just dont care"

  • hollies hollies (@hollies) reported

    @julie_twickers @bt_uk Actually lots of other service companies behave like this. But I have the opposite problem. I'm the named person on all the bills so they won't speak to my husband- leaving me with all the admin! I've found Sky, ee, water and power all have the same restrictions.

  • sam_bon Bonnies29 (@sam_bon) reported

    @OpenreachHelp @bt_uk after you couldn't install my full fibre on 6/10 as planned I wait 3 weeks for someone to tell me next steps. On 22/10 I lose patience and cancel my order due to lack of communication / dates for install. This week 4 times openreach turned up at my house!

  • jacquep Pascal Jacquemain 🇫🇷in🇬🇧 #BloodyMigrant (@jacquep) reported

    @TrevorMLambert @bt_uk @SkyUK I've used most suppliers. A previous experience with Sky was disastrous and I also had huge problems with TalkTalk. This particular experience with Sky was OK but costs were not.

  • B4DService Anon (@B4DService) reported

    @bt_uk your customer service staff have made an error on assigning me as the customer instead of the admin contact on an account and your now penalising the legitimate account holder who is pension credit. #customerservice #btsucks #customerexperience

  • david43ni david (@david43ni) reported

    @bt_uk i don’t understand why i been sent a new home hub when i never reported a fault or issue ?