BT (British Telecom) Outage Report in Burslem, Stoke-on-Trent, England

Problems in the last 24 hours in Burslem, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Burslem, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Burslem, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle under Lyme, Crewe, Stoke-on-Trent, Sandbach, and Congleton.

City	Problem Type	Report Time
Newcastle under Lyme	Internet	5 days ago
Crewe	Phone	9 days ago
Stoke-on-Trent	Internet	16 days ago
Crewe	E-mail	1 month ago
Newcastle under Lyme	E-mail	1 month ago
Sandbach	Internet	2 months ago

Community Discussion

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BT (British Telecom) Issues Reports Near Burslem, England

Latest outage, problems and issue reports in Burslem and nearby locations:

• 
  Louise Short (@WhiteCandy) reported 1 minute ago from Stoke-on-Trent, England

  So at 2pm the @bt_uk @WeAreOpenreach engineer said he was ten minutes away. It has been a very long ten minutes. Reminds me why I never ever deal with #BT anymore 😡😡😡

• 
  Stephen Walters (@rathgorn) reported 3 minutes ago from Stone, England

  @bt_uk @BT I don’t know how this has happened, but I have tried it with older login credentials and I am in. Confused??!!?!

• 
  mark keogh (@keogh01) reported 3 minutes ago from Congleton, England

  Been trying to get hold of your customer services for over a week now what do I do cancel my direct debit is that the only way to get a response ???shambles.#btsport

• 
  Jason (@JasonBFB) reported 4 minutes ago from Madeley, England

  @btsport can you tell the Bremen commentator to turn his mic down for stop bloody shouting done it 🤬🙄

• 
  Stephen Walters (@rathgorn) reported 11 minutes ago from Stone, England

  @bt_uk @BT I’ve tried that and the only page that will allow me into us “Make a Payment”. If I click on Billing History it sends me back to the login page and then on login back to make a payment.

• 
  connersofficial™ (@connersofficial) reported 11 minutes ago from Leek, England

  2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬

• 
  Dave (@Davetimo127) reported 12 minutes ago from Stoke-on-Trent, England

  @bt_uk your service is crap. WiFi gone down phoned yesterday where we were told someone would call back with a date an engineer was available. This didn't happen and still awaiting 4g device as promised, to be delivered today

• 
  Bryson Bee 🐝🏴‍☠️🐝⚓☠ (@BrysonTube) reported 14 minutes ago from Stoke-on-Trent, England

  @bt_uk And yet you couldn't answer as my if my customer service calls

• 
  The Tollgate (@TollgateStoke) reported 16 minutes ago from Stoke-on-Trent, England

  @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

• 
  Paul Jones (@paulrezult) reported 19 minutes ago from Middlewich, England

  Hey @btsport your not going to succeed showing NHL games when you just cut the live transmission because the time overran #crap

• 
  Matt Western* (@westie0808) reported 21 minutes ago from Shavington cum Gresty, England

  @bt_uk is there a broadband problem in the CW2 area??? Ours has been dropping in and out all day, very annoying now!!

• 
  mark keogh (@keogh01) reported 21 minutes ago from Congleton, England

  @btsport what a discraceful service you provide ,I'd been qouted 10 pound per month and being charged 29 ,promised a call back still nothing but happy to keep taking my money. 😡

• 
  The Tollgate (@TollgateStoke) reported 24 minutes ago from Stoke-on-Trent, England

  @btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

• 
  Stephen Walters (@rathgorn) reported 27 minutes ago from Stone, England

  @bt_uk why have you decided that when I login to my account to view my bill I must always be redirected to my email and then clicking on myBT logs me out again sending me to the login page and so the circle continues....😡😫

• 
  The Tollgate (@TollgateStoke) reported 33 minutes ago from Newcastle-under-Lyme District, England

  @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Remember to contact us in 07495 014114 between 6.30am & 11pm in the meantime.

• 
  Catherine Smith (@SmithCat73) reported 43 minutes ago from Alsager, England

  @btbusinesscare You don’t take any notice when people do report a fault. St Anthony’s church in Wythenshawe has been trying for 17 days to get you to fix the fault you caused.

• 
  The Tollgate (@TollgateStoke) reported 45 minutes ago from Stoke-on-Trent, England

  @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

• 
  Stob Rone (@stobrone) reported 46 minutes ago from Cheadle, England

  If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider

• 
  Barcelona Szczecinek (@BarcelonaSzcze1) reported 58 minutes ago from Crewe, England

  @TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕

• 
  Martin H. #FBCoalition2024 3.5% 🟨🟥 (@Mhcrewe81Martin) reported 60 minutes ago from Crewe, England

  @bt_uk No thanks, I solved the problem.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Brown (@davebrowntweets) reported 8 minutes ago

  @bt_uk @bbcbitesize Unfortunately @bt_uk having detrimental effect on my kids learning by leaving us without broadband for weeks, plus impact on 2 adults working from home. Worse is the customer service, promising call backs that never happen. And hours spent ringing them and costs of phone data.

• 
  Debbie Hague (@debbiehague) reported 8 minutes ago

  @btbusinesscare is there anything you are willing to do to support your customers at this difficult time? My business has been closed because of the lockdown and I’m paying for your services that I am unable to use until at least April.

• 
  Jeneejay (@Jeneejay2) reported 10 minutes ago

  @bt_uk - unable to home school properly as reported BT fault on 08/01/21 and fix date keeps moving back with no update. Please help! #homeschooling #BT #fail

• 
  Katherine (@KatGoulder) reported 12 minutes ago

  @bt_uk waited all day for BTOpenreach engineer. After spending two days on phone trying to fix issue was assured engineer would come this am and we’d get a call at 2pm to comfirm sorted. Neither happened. Trying to switch from Sky. Close to changing mind!

• 
  Zoe Oughton (@travelzoe) reported 13 minutes ago from Blackawton, England

  Has anyone else had success with @bt_uk mini hub - sent as an emergency to provide Wi-fi after our engineer was cancelled ( we werent advised) ,the mini hub supposed to arrive yesterday was sent to our old address (!) and this one doesn’t work? #customerservicefail #BT #facepalm

• 
  Lee White (@beachjunkey) reported 13 minutes ago

  .@bt_uk since September my internet at workshop has been faulty/nonexistent. It’s still not working. Absolute awful service. Give me a number to call as the message’AGENT’ thing is useless

• 
  Gary (@harveymzrahy) reported 14 minutes ago

  @bt_uk why not any one picking up the phone since 9am and no one replying to my problem on the DM

• 
  Jeneejay (@Jeneejay2) reported 16 minutes ago

  @bt_uk - reported a fault on 08/01/21 and timeline for fixing keeps being pushed back with no updates. I've had to purchase additional data on phone to homee school and husband trying to work from home. Please help

• 
  Dan @ Techknowledgey (@1Techknowledgey) reported 20 minutes ago

  @travelzoe @bt_uk It relies on a 4G signal from EE so make sure you’ve got it near a window to get as strong signal as possible.

• 
  Grant Ashley (@grantashley_ch2) reported 22 minutes ago

  @bt_uk so just how hard is it to disconnect one house, connect another and send a piece of equipment to the correct address in time? Nobody is asking you to land an Airbus thank goodness! Broadband cut off day before move, equipment sent to wrong address #help