BT (British Telecom) Outage Report in Burslem, Stoke-on-Trent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Burslem, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Burslem and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 14: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Burslem, Stoke-on-Trent, England
The most recent BT (British Telecom) outage reports came from the following cities: Leek, Stoke-on-Trent, Sandbach, Crewe and Stone.
| City | Problem Type | Report Time |
|---|---|---|
 Leek |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Sandbach |
Phone | |
| Crewe |
Internet | |
| Stone |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Burslem, England
Latest outage, problems and issue reports in Burslem and nearby locations:
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Louise Short
(@WhiteCandy) reported
from
Stoke-on-Trent, England
So at 2pm the @bt_uk @WeAreOpenreach engineer said he was ten minutes away. It has been a very long ten minutes. Reminds me why I never ever deal with #BT anymore 😡😡😡
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Stephen Walters
(@rathgorn) reported
from
Stone, England
@bt_uk @BT I’ve tried that and the only page that will allow me into us “Make a Payment”. If I click on Billing History it sends me back to the login page and then on login back to make a payment.
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Stephen Walters
(@rathgorn) reported
from
Stone, England
@bt_uk @BT I don’t know how this has happened, but I have tried it with older login credentials and I am in. Confused??!!?!
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The Tollgate
(@TollgateStoke) reported
from
Stoke-on-Trent, England
@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.
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Barcelona Szczecinek
(@BarcelonaSzcze1) reported
from
Crewe, England
@TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕
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Bryson Bee 🐝🏴☠️🐝⚓☠
(@BrysonTube) reported
from
Stoke-on-Trent, England
@bt_uk And yet you couldn't answer as my if my customer service calls
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Catherine Smith
(@SmithCat73) reported
from
Alsager, England
@btbusinesscare You don’t take any notice when people do report a fault. St Anthony’s church in Wythenshawe has been trying for 17 days to get you to fix the fault you caused.
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Stephen Walters
(@rathgorn) reported
from
Stone, England
@bt_uk why have you decided that when I login to my account to view my bill I must always be redirected to my email and then clicking on myBT logs me out again sending me to the login page and so the circle continues....😡😫
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mark keogh
(@keogh01) reported
from
Congleton, England
@btsport what a discraceful service you provide ,I'd been qouted 10 pound per month and being charged 29 ,promised a call back still nothing but happy to keep taking my money. 😡
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Jason
(@JasonBFB) reported
from
Madeley, England
@btsport can you tell the Bremen commentator to turn his mic down for stop bloody shouting done it 🤬🙄
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Paul Jones
(@paulrezult) reported
from
Middlewich, England
Hey @btsport your not going to succeed showing NHL games when you just cut the live transmission because the time overran #crap
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The Tollgate
(@TollgateStoke) reported
from
Newcastle-under-Lyme District, England
@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Remember to contact us in 07495 014114 between 6.30am & 11pm in the meantime.
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Chris
(@PortlandLegend) reported
from
Leek, England
@bt_uk I need to raise a complaint
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The Tollgate
(@TollgateStoke) reported
from
Stoke-on-Trent, England
@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.
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connersofficial™
(@connersofficial) reported
from
Leek, England
2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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The Tollgate
(@TollgateStoke) reported
from
Stoke-on-Trent, England
@btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.
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Dave
(@Davetimo127) reported
from
Stoke-on-Trent, England
@bt_uk your service is crap. WiFi gone down phoned yesterday where we were told someone would call back with a date an engineer was available. This didn't happen and still awaiting 4g device as promised, to be delivered today
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mark keogh
(@keogh01) reported
from
Congleton, England
Been trying to get hold of your customer services for over a week now what do I do cancel my direct debit is that the only way to get a response ???shambles.#btsport
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Chris
(@PortlandLegend) reported
from
Leek, England
@bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.
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Stob Rone
(@stobrone) reported
from
Cheadle, England
If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kev Young 🏴
(@kevc307) reported
@bt_uk Broadband and TV for £6 Wow I'm only £62 a month for TV/broadband that doesn't work without an aerial. Cant wait to get rid of it. #ripoff
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Mark 🐺⭐
(@markgeveritt) reported
Dear @btsport, why doesn't your ****** piece of crap app not do the most basic of things like remember where you were in a programme when you stopped watching? It's annoying. Every single other streaming app does this but yours. Why is that? Could you just not be bothered?
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mary
(@mbressy) reported
@bt_uk well Bt, Can someone tell me if it’s normal for a company as large as yours to have messed up so much that you have left a business without a telephone line for 5 months and internet service for 1 month ?. I would really like to know the answer to this.
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Eileen P
(@palmerio56) reported
@bt_uk hi. 01529 private number still not connecting when I try to call this elderly person from 01778 and my mobile too, but nothing shown on outage map. I reported it on your 150 number Saturday evening.
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Roy Beaumont
(@Beaumont2116) reported
@bt_uk Don't need it my phone has a wireless hot spot which I run smart TV, xbox live, laptop from with no problems
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Katherine
(@seasidebeachhut) reported
@bt_uk help. Trying to contact my vulnerable mum. No one at your call centre to test the line for me . All her neighbours also engaged so wondering if a fault
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lee hill
(@leehill94) reported
@bt_uk is there a connection garuntee before we dont have to pay you for the worlds worst internet service? Its a joke
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Donnie Campbell
(@Donn_C) reported
@bt_uk Nice, so that contract I just renewed with yous after teens of years of being a customer is now free till 2023? No, ofc not. Still paying over the odds for a less than average service. fk off
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Nik Green
(@nikgreen94) reported
@bt_uk Carried on from previous tweet .You refuse to come out and fix the fault until Tuesday.. How is this committed to the elderly !!! He is now extremely vulnerable. And to top this off he was a BT employee all his working life.. very poor support BT very poor
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GGZii
(@GGZiiSocial) reported
This @bt_uk EE Hub they provided can give me 15 up and my home internet gives me worse. A 30 Minute 6 gig file is taking 45mins to upload, normally that would be 8 hours. It's why I never do longfrom content anymore. Man I WISH I had this upload all the time.