BT (British Telecom)

BT (British Telecom) Outage Report in Abercarn, Caerphilly County Borough, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Abercarn, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Abercarn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Abercarn, Caerphilly County Borough, Wales 03/29/2024 05:55

March 29: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (62%)

    Internet (62%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (10%)

    Phone (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Abercarn, Caerphilly County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Blackwood, Cardiff, Caerphilly, Bargoed, Pontypridd, Porth, Pontypool, Treharris, Hengoed, Mountain Ash, Pontyclun, Cwmbran and Merthyr Tydfil.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomBlackwood Internet
United KingdomCardiff Wi-fi
United KingdomNewport TV
United KingdomCardiff Internet
United KingdomCaerphilly TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Abercarn, Wales

Latest outage, problems and issue reports in Abercarn and nearby locations:

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Pontnewydd, Wales

    @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

  • Npteggchaser Darren Little (@Npteggchaser) reported from Victoria, Wales

    @bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

  • ippyfuzion Leon Ip (@ippyfuzion) reported from Newport, Wales

    @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • martzreed1975 Martz (@martzreed1975) reported from Cardiff, Wales

    @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • DaveBStDW Dave Bowden (@DaveBStDW) reported from Cardiff, Wales

    @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

  • R_Bradley_WBA Gavenny Baggie (@R_Bradley_WBA) reported from Abergavenny, Wales

    @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • TheSixMachine The Six Machine (@TheSixMachine) reported

    Come on @bt_uk the internet has cut out like 8 times this morning this is ridiculous

  • janestaunton1 Jane Staunton (@janestaunton1) reported

    @TGBakehouse @bt_uk Shocking service

  • gilesshaxted Giles Shaxted (@gilesshaxted) reported

    @Nick242428 @bt_uk @Nick242428 the engineers came to mine. The fibre is fine. So BT sending me a new modem. Even with engineers in the house they could say what the problem was. They need to allow OpenReach to test modems and replace from their van. Else sending an engineer is a waste.

  • fkzera7 harv (@fkzera7) reported

    @bt_uk Hi Kevin, I think I have found the problem. When I log into my BT account it pulls information from my mothers old/closed BT account (she used my email to sign up yrs ago) - it looks like there is multiple account numbers under my email address.. not sure how I can change this 😭

  • vulcanliz 🇺🇦✈VulcanLiz✈#BrokenRecord (@vulcanliz) reported

    @bt_uk Thank you, I already messaged to make sure the equipment was returned on time, please help ty

  • David41539283 David (@David41539283) reported

    @bt_uk why I have I spent 2 days calling your customer services being passed between billing and technical and no one wants to put our internet back on. Being told I will be without internet for 8 days because you sold me an upgrade. I can’t work now and earn money because of you

  • EricTenHagRed ERIC’S Red Army🔰 (@EricTenHagRed) reported

    @ManUnitedZone_ @btsport Mourinho was telling us how bad the situation was behind closed doors years ago

  • joe_yer99 Joe Fae Glesga (@joe_yer99) reported

    Hey @bt_uk . Can you tell me how I can move away. All other providers say they can't take the line as there is a hold. Your staff are saying it's not their problem. There must be something wrong with the other braodband providers systems. ! Coincidence .

  • Teddystretton Andrew Stretton (@Teddystretton) reported

    @ASWM1990 @bt_uk I’m moving out for 6montjs to a house that has phone and broadband. This lot of crooks will not give me the option to freeze the account and I have to pay for a service I can not use.

  • andysc Andy Stanford-Clark (@andysc) reported

    @bt_uk Thanks Laura, yes, I talked to Shaun - he told me that @OpenreachHelp have said the problem is fixed. Which it clearly isn't. Just wanted OR to know this.