BT (British Telecom) Outage Report in Abercarn, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Abercarn, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Abercarn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (62%)
-
Wi-fi (14%)
-
Phone (10%)
-
E-mail (6%)
-
Total Blackout (6%)
-
TV (2%)
Live Outage Map Near Abercarn, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Blackwood, Cardiff, Caerphilly, Bargoed, Pontypridd, Porth, Pontypool, Treharris, Hengoed, Mountain Ash, Pontyclun, Cwmbran and Merthyr Tydfil.
City | Problem Type | Report Time |
---|---|---|
Newport | Internet | |
Blackwood | Internet | |
Cardiff | Wi-fi | |
Newport | TV | |
Cardiff | Internet | |
Caerphilly | TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Abercarn, Wales
Latest outage, problems and issue reports in Abercarn and nearby locations:
-
Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
-
Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
-
Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
-
Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
-
Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
-
Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
-
Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
-
Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
-
Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
-
Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
-
Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
-
WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
-
Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
-
Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
-
Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
-
Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
-
Gavenny Baggie
(@R_Bradley_WBA) reported
from
Abergavenny, Wales
@SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....
-
NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
-
Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
The Six Machine
(@TheSixMachine) reported
Come on @bt_uk the internet has cut out like 8 times this morning this is ridiculous
-
Jane Staunton
(@janestaunton1) reported
@TGBakehouse @bt_uk Shocking service
-
Giles Shaxted
(@gilesshaxted) reported
@Nick242428 @bt_uk @Nick242428 the engineers came to mine. The fibre is fine. So BT sending me a new modem. Even with engineers in the house they could say what the problem was. They need to allow OpenReach to test modems and replace from their van. Else sending an engineer is a waste.
-
harv
(@fkzera7) reported
@bt_uk Hi Kevin, I think I have found the problem. When I log into my BT account it pulls information from my mothers old/closed BT account (she used my email to sign up yrs ago) - it looks like there is multiple account numbers under my email address.. not sure how I can change this 😭
-
🇺🇦✈VulcanLiz✈#BrokenRecord
(@vulcanliz) reported
@bt_uk Thank you, I already messaged to make sure the equipment was returned on time, please help ty
-
David
(@David41539283) reported
@bt_uk why I have I spent 2 days calling your customer services being passed between billing and technical and no one wants to put our internet back on. Being told I will be without internet for 8 days because you sold me an upgrade. I can’t work now and earn money because of you
-
ERIC’S Red Army🔰
(@EricTenHagRed) reported
@ManUnitedZone_ @btsport Mourinho was telling us how bad the situation was behind closed doors years ago
-
Joe Fae Glesga
(@joe_yer99) reported
Hey @bt_uk . Can you tell me how I can move away. All other providers say they can't take the line as there is a hold. Your staff are saying it's not their problem. There must be something wrong with the other braodband providers systems. ! Coincidence .
-
Andrew Stretton
(@Teddystretton) reported
@ASWM1990 @bt_uk I’m moving out for 6montjs to a house that has phone and broadband. This lot of crooks will not give me the option to freeze the account and I have to pay for a service I can not use.
-
Andy Stanford-Clark
(@andysc) reported
@bt_uk Thanks Laura, yes, I talked to Shaun - he told me that @OpenreachHelp have said the problem is fixed. Which it clearly isn't. Just wanted OR to know this.