BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Winsford, Warrington, Northwich, Birkenhead, Runcorn, Chester, Bromborough and Neston.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
Internet | |
| Winsford |
Phone | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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dylan
(@dylanh7389) reported
from
Warrington, England
@England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team
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scousenatalie 😘
(@scousenatalie) reported
from
Liverpool, England
@n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today
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Steve Aspinall
(@SteveyAsp) reported
from
Queensferry, Wales
Anyone who has a BTSport contract coming to an end….Make sure you ring them and check near the date of ending/renewal….I called to cancel mine and they said I had a £300 fee to pay as it was in contract and I’d agreed a new deal 2 days ago…..Which of course I hadn’t
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burnzcarping
(@scouser_burnzy) reported
from
Roby, England
@bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service
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Christina ⭐️⭐️⭐️⭐️⭐️⭐️
(@ChristinaaaLFC) reported
from
Liverpool, England
@bt_uk absolutely shocking customer service, paying £40 to watch BT sport, for it to not work, then get told it’s nothing to do with you because they’ve not changed any settings.
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The Rt Hon Leggy Mountbatten, Esq.
(@Zardoz67) reported
from
Chester, England
. @BTCare is awful. No internet since Sunday. Mini hub sent, received today but in the meantime received a message to say it had been switched off. On phone for hours. Promised they’d switch mini hub back on. Haven’t. Now an email saying they’ve sent another mini hub. Useless
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lozza
(@othemightyi) reported
from
Liverpool, England
@bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.
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Paul
(@Bumpydogo) reported
from
Liverpool, England
TodaysTwitter sponsored ad is @bt_uk Say's 'BT like never before'. Maybe cos there's no Sport.
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Chief Mechanic
(@jm0rr1s) reported
from
Northwich, England
@DavidWGWalker @SkyAnton @shrewsweb @btsport That is absolutely not what I am doing or something I condone. Neither @shrewsweb or @btsport have indicated that a Tuesday game is down to Liverpool.
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matthew bradley
(@mb1984) reported
from
Roby, England
@vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.
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Matt Jones
(@mattjones41194) reported
from
Huntington, England
@bt_uk your coverage of the biggest fight of the century has been crap at best. Audio and visuals totally out of sync. Randomly cutting from the ring back to the guys in the studio. For £25 you need to do a lot better next time because that was amateur at best!
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Pat Wisedale
(@Pat_Wisedale46) reported
from
Warrington, England
@bt_uk Hello, nope still experiencing issues.
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Alan JG Butterworth🇨🇰
(@AljButterworth) reported
from
Birkenhead, England
@JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....
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Lisa & Millie
(@LisaHewitt67) reported
from
Ellesmere Port, England
@bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible
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Ed Manning
(@Ed_Manning) reported
from
Birkenhead, England
As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.
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burnzcarping
(@scouser_burnzy) reported
from
Roby, England
@bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.
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Sheriff of Breck Road
(@sherrif_breckRd) reported
from
Liverpool, England
Do me a favour @btsport, as a customer, sack off McManaman. He's crap.
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Walters
(@MarkWalters_) reported
Credit where it's due..at 3.30pm @bt_uk said the broadband outage was recorded & would be fixed by 9pm....8.54pm it's fixed 👍
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Lisa Lou
(@LisaWalton242) reported
@bt_uk Help please box not working
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claire ♉︎
(@claire_marie96) reported
@bt_uk really poor service, internet has been down a week at my parents house, kept saying an engineer was being sent out but no one showing up, missed doing a family christmas eve tradition today because we were waiting for a no show engineer.
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darren
(@hairybeanbag81) reported
@therealdele @bt_uk Lucky if they get it sorted or just randomly cancel your order like they did with mine . Still waiting a for a reply to my DM to the Twitter team 😮💨
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Chris B
(@burno67) reported
from
Denny, Scotland
@btsport Morning, I have an active account with yourselves but cannot log in to your app as it says I do not have an active account Advice on how to fix this would be good, trying to view Celtic's European Nights thing
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Andrea Newman
(@newman_andrea) reported
@bt_uk We’ve been unable to access anything on Sky this evening which we’re told is a broadband issue- will it be resolved by Christmas Eve?
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Bob P
(@Sandanista) reported
@BTCare #Fareham Continual problems with internet & Tv over internet, websites cant be reached, Devices saying not connected to Internet... slow & buffering. Started Wednesday. Connecting to websites so slow devices reporting internet connection gone (Alexa/NowBox/Android/laptop)
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greatgooglymoo
(@greatgooglymoo) reported
What is going on @bt_uk? No phone line or wifi for 4 weeks. Not being able to see some family at Christmas due to Covid is one thing, but no signal means we can’t even call or FaceTime my brother or Mum in Australia on Christmas Day. @timfarron is there anything we can do?!
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Helen Grant
(@helga140465) reported
@bt_uk Hi we’ve tried to reconnect the routers but it’s saying there’s a problem with the broadband and it’s now saying we’re not signed up for certain things when we’ve been using them until recently and we were sure it was all part of the package…it’s all been a shambles
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Bob P
(@Sandanista) reported
@BTCare #Fareham Stopping and restarting the hub sometimes works and sometimes it works for a minute then gone. Sometimes getting nameserver errors reported trying to use internet... checking logs etc shows devices being dissociated randomly. Whats going on?