BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 31: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Chester, Winsford, Warrington, Northwich, Birkenhead, Runcorn, Bromborough and Neston.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Chester |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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matthew bradley
(@mb1984) reported
from
Roby, England
@vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.
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Keith Jones
(@Kjones1892) reported
from
Halewood, England
@btsportfootball @btsport must admit, the crowd noise does help. Wasn’t keen on the idea but it’s sounds good. You forget after a while there aren’t actually any fans there.
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Stephen Grumpy
(@steve_goulden) reported
from
Garston, England
Macca should shut ******** up he’s one annoying prick @btsport #CHEMCI
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.
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scousenatalie 😘
(@scousenatalie) reported
from
Liverpool, England
@n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today
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Sheriff of Breck Road
(@sherrif_breckRd) reported
from
Liverpool, England
Do me a favour @btsport, as a customer, sack off McManaman. He's crap.
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BeerGuzzler
(@BeerGuzzler1878) reported
from
Liverpool, England
@gedpquinn @mrjakehumphrey @btsport Watched it and never again. Absolute ****
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burnzcarping
(@scouser_burnzy) reported
from
Roby, England
@bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.
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Paul
(@Bumpydogo) reported
from
Liverpool, England
TodaysTwitter sponsored ad is @bt_uk Say's 'BT like never before'. Maybe cos there's no Sport.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@bt_uk I’ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?
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Craig Pedder
(@Pedder_YT) reported
from
Sandymoor, England
Now that @GoogleStadia has enabled 4g/5g game play on mobile devices we need a partnership with the uks number one network @bt_uk @EE
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F.W. Woolworth
(@moshirisboys) reported
from
Liverpool, England
@mrjakehumphrey @btsport Never watched before,and not starting now.
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
**** @bt_uk off people. Rob you blind.
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Steve Aspinall
(@SteveyAsp) reported
from
Queensferry, Wales
Anyone who has a BTSport contract coming to an end….Make sure you ring them and check near the date of ending/renewal….I called to cancel mine and they said I had a £300 fee to pay as it was in contract and I’d agreed a new deal 2 days ago…..Which of course I hadn’t
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk Two teenagers and my wife works from home but was assured at the time that this wouldn’t be an issue. I honestly don’t think with the best will in the world there’s anything you can do other than help me leave earlier.
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
@bt_uk It has not resolved for months after promises recorded on tape your side ian. Once my contract is up i will never use bt again over this. I will seek help elsewhere. Nothing personal towards you pal. Just your company and lies aswell as making me now miss payments elsewhere. Ste
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.
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lozza
(@othemightyi) reported
from
Liverpool, England
@bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.
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burnzcarping
(@scouser_burnzy) reported
from
Roby, England
@bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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andrew chatterley
(@andrewchatterl1) reported
@bt_uk Day 14 of no landline or fibre broadband in DT3, multiple properties affected, no issues on your fault checker!! Throw in three no shows for appointments by Open Reach and we have an absolute fiasco. Your methods of communication and customer service are inept
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John
(@bryn460) reported
@bt_uk Estimated end of outage as per automated bot is showing 1139hrs, 3 Aug. It is now 1942hrs. 2nd long outage with slipping estimated fix this month - current outage started 29 Jul.
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Dave Ronan
(@Dave10498624) reported
@lynseyhipgrave1 @btsport What is happening to the men’s game,We don’t need anymore women presenters or commentators on men’s football,stop ramming it down our throats
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Jim Christopher
(@pomphlett57) reported
@bt_uk still no Broadband, day 9. “Esculated” to open reach and no fix in sight. This is costing a fortune in extra data needed for kids.
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Harold Emsley
(@Gringostardrums) reported
@WeAreOpenreach engineer shows up to install, he is just one guy and a van, no special equipment, he says he can't install fibre into this building. I will need to order copper, have to cancel my @bt_uk @BTGroup order and reorder again, I am loosing my mind
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Patricia boldeo
(@68billie) reported
@bt_uk Didn’t work I was told I needed a booster and would have to upgrade to get them, only had BT for 5 months and never had full internet. No point having it when you get a better service with you mobile, very disappointed.
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Pie x
(@payal8x) reported
If you’re looking for a **** wifi service company 1000000% recommend a whole week without services what a joke @bt_uk 👍🏻 #ShitService #ShitBroadband
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James
(@jamclarkey) reported
@mrpaulandrew @bt_uk Afraid the advice by @bt_uk is wrong here re Tel 1 port on ONT. As per my previous tweet that is for Openreach FVA which is a withdrawn service. Only way to use BT Digital Voice is with the Smart Hub 2 or go broadband only and use a third party VoIP provider
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Sarah 🇮🇹🌹#WearAMaskYouStupidBastards
(@sazmeister88) reported
@bt_uk hi, for months now when people call our landline it'll say "number not recognised" but then it'll start working again, half our calls aren't coming through, my parents have spent hours ringing BT on various occasions but nobody has managed to fix it, any ideas? thanks
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Harold Emsley
(@Gringostardrums) reported
Called @bt_uk @BTGroup to arrange copper, they said they would expedite the order and a manager would call back, no one called for days. I called them and they said my case had been moved to the "offline team" Seems that team is really offline - they never called back