BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 02/16/2026 23:00

February 16: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Runcorn, Queensferry, Warrington, Winsford, Prenton, Chester, Northwich, Birkenhead and Bromborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomRuncorn Internet
United KingdomQueensferry Internet
United KingdomWarrington Internet
United KingdomWarrington Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @bt_uk My girl has had the text but still not working ?

  • chriscol6765 Chris (@chriscol6765) reported from Garston, England

    @bt_uk bloody joke this company. You say you can cancel a package and go back to what I had. Now your saying you can't do it!!!!!!

  • CJW1986 💫Carla 💫 (@CJW1986) reported from Northwich, England

    @bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....

  • acmaerldiya Amelia (@acmaerldiya) reported from Warrington, England

    @bt_uk how do I make a formal complaint via email please? I do not want to rectify this issue over the phone as have tried multiple times and still having issues. I would like the email to complain please that goes to the relations team. Thank you.

  • jvblueboy John Vanderwerff+ (@jvblueboy) reported from Birkenhead, England

    @bt_uk wouldn't give me their special offer open to new broadband customers. Loyalty counts for nothing. So am off to @VodafoneUK to take them up on their discounted offer. When will these companies ever learn to treat all customers the same?

  • DebMacc deborah (@DebMacc) reported from Prescot, England

    @ladylittler @bt_uk Have you got phone signal? X

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

  • CLETUSVANDAM12 James Crossley (@CLETUSVANDAM12) reported from Shotton, Wales

    @bt_uk How in gods name do I cancel the sports Pass?. I only wanted it for 1 month. Yet I've been charged another 25 pound ?? !!

  • Rockraj31 Reg white (@Rockraj31) reported from Birkenhead, England

    @bt_uk are their still issues in Twickenham drive leasowe Merseyside ch46 been no Internet since yesterday @4pm

  • melonforecstasy John Slater (@melonforecstasy) reported from Liverpool, England

    @bt_uk I live in Liverpool and broadband not working. Is there an outage problem?

  • KChampaneria1 K Champaneria (@KChampaneria1) reported from Rossett, Wales

    @VancityReynolds @Vanarama @btsport Broadcasting at 3.00 p.m historically never allowed to protect live attendances. Just because that was always the way however does not mean it cannot be reviewed.

  • CJW1986 💫Carla 💫 (@CJW1986) reported from Northwich, England

    @bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....(2/2)

  • Dezzy_Dezzy_80 Dezzy (@Dezzy_Dezzy_80) reported from Liverpool, England

    @btsportfootball can you do me a favor and ask Steve McManaman why the hell does he talk like sombodys put a mop up his arse ive never once in my life heard somebody from bootle sound like that 🤔 #ChampionsLeague #btsport #weirdo

  • Crosby71 Lee 🖤💛 (@Crosby71) reported from Liverpool, England

    I know Delph was given MOTM by @btsport but I can't get away from the fact Iwobi was immense out there today, ran everywhere and never stopped from minute one

  • Miss_Boxy Rebecca 💙 (@Miss_Boxy) reported from Chester, England

    @bt_uk we’ve been without internet for the past month due to port damage/ network outage. Despite numerous escalation calls via Sky, we are still waiting for a specialist engineer to sort the issue and no further updates. Can this be flagged ASAP?

  • MattLintill Matt Lintill 💙 (Proud Legacy Fan) (@MattLintill) reported from Runcorn, England

    @bt_uk why is the Broadband connection in my parents-in-laws house so bad?! 10mbps upload speed is a joke...

  • tboothy Thomas Booth (@tboothy) reported from Liverpool, England

    @davieslfc I noticed he was overly critical yesterday. He was criticising someone for taking a poor corner, like he never took a bad corner in his career. He was a pretty good player in his time but not without fault... #LIVVIL #btsport

  • markagamax mark williams (@markagamax) reported from Chester, England

    @bt_uk hit by serious HARD SEARCH when just upgrading phone!never happened in 20 years lost chunk of points on my credit score complaints getting me no where no having to go to ombudsm for something so SIMPLE!

  • bdpscouse Name Cannot Be Blank (@bdpscouse) reported from Liverpool, England

    @Luke__W__ @btsport BT is a shocking company lad. Daily threats of losing your job if targets arnt met, no real support other than shouting team leaders and pushed to oversell to people who don't need it and can't afford it. Plus they would take your commission off you for anything.

  • RobFoy9 Bob Foy (@RobFoy9) reported from Liverpool, England

    Genuinely poor @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • bazzlebear77 Barry Smith (@bazzlebear77) reported

    @GaryLineker @btsport Where's the bowl of Walkers crisps ?! What a crap dressing room.

  • claremcnally781 Clare McNally (@claremcnally781) reported

    @bt_uk @OpenreachHelp shocking customer service! Been waiting for an engineer who was due to come 8-1. When I contacted the number of the text I’ve just been told he’s not coming, with no explanation as to why???? 😡

  • gourmetgooner Bob davies (@gourmetgooner) reported

    @GaryLineker @btsport Good job JL never said that himself or would’ve out -Ratnered Ratner

  • heard31 Paul (@heard31) reported

    @GaryLineker @btsport Nobody asked **** pants

  • AlvinFord14 Alvin Ford 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@AlvinFord14) reported

    @btbusinesscare No. You ignored my complaint, and I don't expect anything else from a bunch of crooks like you.

  • dmcgooner DMC (@dmcgooner) reported

    @GaryLineker @btsport Poor rich boy...

  • WhiskyOneIce Mark (@WhiskyOneIce) reported

    @bt_uk If the broadband is so good why do you need mobile backup?? Never regret leaving BT after Years of rubbish copper line prehistoric broadband.... dare say I will go back when FTTH comes round

  • blackadder1st Allan GB (@blackadder1st) reported

    Changing broadband and TV? Don't get duped and trapped into a @NOW contract that can't be cancelled only upgraded with @bt_uk . Take independently so there is no contract and can cancel at any time.

  • deanobaby89 deano (@deanobaby89) reported

    @SkyHelpTeam So the ' help 'I got was for me to ring @bt_uk to see if there was an issue with their Internet connection. Which there isn't as everything else been ok bar sky! Just admit sky your boxes are cack and we can move on! Always trying to blame others for your own failings.

  • PedroVOliveira Pedro Oliveira (@PedroVOliveira) reported

    @bt_uk 1. So let me get this straight. From your point of view, the complaint is open From my point of view All I have is an email saying my complaint is closed and 0 reference numbers, ids, or anything that I can refer to officially. Let me paint a better picture