BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 02/05/2026 07:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Prenton, Chester, Winsford, Warrington, Northwich, Birkenhead, Runcorn and Bromborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomPrenton Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomChester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • peachy_80 Chris Peach (@peachy_80) reported from Winsford, England

    @Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.

  • keenan_v Cashmere Sound (@keenan_v) reported from Chester, England

    Get onto this @bt_uk you have cut out for me a total of 37 times in the space of 3 days I wouldn’t expect any provider to cut out that much in 10 years let alone 3 days Fibre optic... Embarrassing

  • BraggKenny Kenno1805 (@BraggKenny) reported from Sandycroft, Wales

    @AdamDandy @EE @bt_uk @ShitChester Our BT internet has been terrible for weeks. Might do the same.

  • AnfieldMan1996 JB - 🔴 (@AnfieldMan1996) reported from Liverpool, England

    By the way, Steve McManaman voice goes through me and he’s a proper shit commentator @btsport

  • andymurphy79 Andy Murphy (@andymurphy79) reported from Roby, England

    @btsport love your channels but it’s a bad bad idea to put American @ufc ppvs ppv over here in the Uk..I watch up to watch every ufc event but will cancell if you do this👎

  • StickyWalnut STICKY (@StickyWalnut) reported from Chester, England

    @btbusinesscare hi, we are having problems with the phone line and it’s affecting our business. I sent a DM can you please look into it asap

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • chuckles_xx Kellie Thomas (@chuckles_xx) reported from Ellesmere Port, England

    @MattRobinson_99 @KodaDragons @Imaginedragons @pepsi I was gutted!! I got my mum to record it on her phone for me because she was there haha. Stupid btsport and adverts

  • DeanMackenzie2 Dean Mackenzie (@DeanMackenzie2) reported from Warrington, England

    @JUser1 @bt_uk I reckon all the big ones to begin with so at least 1 a quarter...then soon after they will all be on box office 👎🏻 poor show @bt_uk the amount of people cancelling since that announcement seems crazy so they must not like money 🤔

  • TeamSJDay Sarah (@TeamSJDay) reported from Warrington, England

    @bt_uk There’s an open complaint now! Still no internet x

  • TeamSJDay Sarah (@TeamSJDay) reported from Warrington, England

    @bt_uk I can’t explain to you how annoyed I am with you right now....crap customer service, shocking lies being told and clearly zero communication. #rubbishcustomerservice #nothappy #lackingcommunication

  • gill_nedelcu Gill Nedelcu (@gill_nedelcu) reported from Birkenhead, England

    @bt_uk @btsport WTF load of rubbish!

  • Johncharlesart1 John Charles (@Johncharlesart1) reported from Roby, England

    Almost impossible to watch @MTKGlobal on @YouTube with the absolute dog shit internet service that @bt_uk provide

  • retired_replica James Rowland (@retired_replica) reported from Liverpool, England

    Bad game, @btsport stream was abysmal but I'm glad Liverpool one. See you at the parade tomorrow! #UCLfinal #Liverpool #Tottenham

  • Kjones1892 Keith Jones (@Kjones1892) reported from Halewood, England

    @bt_uk He said he was from BT and wanted to reduce my price for BT sports by adding phone and broadband .... he was very rude. I told him my employer pays for my line rental and broadband, he basically called me a liar

  • ljones1986 Lisa Jones (@ljones1986) reported from Ellesmere Port, England

    @bt_uk Is the worst Customer Service ever!

  • InMotionClinics In Motion (Medical) Clinics (@InMotionClinics) reported from Chester, England

    @bt_uk @MoneyTelegraph BT business has been constantly overbilling us and hasn’t respond to online complaint (BT acknowledgement reference number 190906-001927) on our account GP00070063

  • kevdkev77 KJD ⚽️1️⃣0️⃣0️⃣ Centurions (@kevdkev77) reported from Lymm, England

    @btsport @btsportfootball hang your heads in shame for that picture quality last night. I've seen better arab streams. I gave up in the end it was that bad.

  • hamlett_phil Phil Hamlett (@hamlett_phil) reported from Birkenhead, England

    @btsport HD channel on Sky Q not working but SD channel 867 is

  • cecilbumfluff83 Thomas Farrelly (@cecilbumfluff83) reported from Liverpool, England

    @Productmusic @btsport Libpool fans for you. Just to clarify pepe they have got Messi so tough shit pal

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • maxkinnings Max Kinnings (@maxkinnings) reported

    @bt_uk Status update re: cancelled broadband by @bt_uk. Feeling quietly optimistic that after all the thousands of pounds I’ve spent with BT over the years as a supremely loyal customer, the company will move heaven and earth to connect my new line imminently.

  • xfxck_abix Abigail (@xfxck_abix) reported

    @bt_uk is there problems currently? Had no Internet since 12:30am on the 20th

  • HelenUpsher 💜🔥 𝓗𝓮𝓵𝓵𝔃𝓑𝓮𝓵𝓵𝔃 🔥💜 (@HelenUpsher) reported

    Why is the #spurs game not on tv - ffs it’s not on @SkySports or @btsport but it’s on #FiveLiveRadio who wants to poxy hear 👂🏼 it I wanna watch it with out looking for dodgy links that **** up my laptop 💻

  • adele_hartley Adele Hartley (@adele_hartley) reported

    @BTCare why have you closed our complaint without confirming with us that the issue has been resolved? It hasn’t! Could it be a coincidence that we can cancel the contract ‘without charges’ if the issue isn’t resolved within 30 days? Why hasn’t anyone been in touch to check?

  • Kazraa_ Recepin Sag Kolu (@Kazraa_) reported

    @bt_uk I do not know how to message that, it brings me straight to DMing Bt_uk and it dosen't let me deliver my messages i need help asap

  • followthenut Astronut (@followthenut) reported

    @bt_uk Hi... could you help please ... I've just got a new phone ( samsung a22 5g ) and I have a BT home hub ...but while I'm using the WiFi on my phone the WiFi keeps dropping out ...one minute it's connected but the next I'm getting the circle of death, any ideas ?

  • jaxon6661_ j a x o n ✧ (@jaxon6661_) reported

    Hey @bt_uk when I’m signing up to get your broadband package my apartment address comes up on your website but then when I click on it it says my address can’t be found / doesn’t exist? 🥲 please help!

  • WillCurrie_ Will Currie (@WillCurrie_) reported

    @bt_uk Engineer called to say he would vist site and call me from there. No call and issue still unchanged. When the line snaps and 20 homes are without broadband how mad are they going to be knowing Openreach could have dealt with it before it was an issue. Saddened by the outcome TBH

  • LifeIsWhatYou11 Life Is What You Make It (@LifeIsWhatYou11) reported

    @HelenUpsher @SkySports @btsport Maybe because there **** and realise nobody really wants to watch it.......🙊🙊🙊

  • Ibsallyb1 I_b_sally_b (@Ibsallyb1) reported

    @bt_uk #bt_uk broadband went down Friday 4 am and despite calls and resetting no one can come to me until Monday! Now fault says it will be fixed by 25th. I work from home will you compensate me for having to cancel work? £550 for the day