BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 12/16/2025 11:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Neston, Northwich, Chester, Wallasey, Lymm, Queensferry, Warrington, Prenton, Widnes and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomNeston Internet
United KingdomLiverpool Internet
United KingdomNorthwich Internet
United KingdomLiverpool Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    @BTCare hi, are you aware of internet issues in CW8 area? Our whole estate is down after last nights storm but status tracker says everything is OK

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @bt_uk Did you not care to respond to the rest of the tweet? It referenced an extra service we bought and paid for that you’re yet to install.

  • RickVNasties Rick Owen (@RickVNasties) reported from Liverpool, England

    @bt_uk I had an appointment booked to have my internet installed today between 8-1. No communication to say the engineer was going to be late and I can’t get through on the number provided. Is anyone there to help?!

  • lisamarieb2010 Lisa Brown (@lisamarieb2010) reported from Runcorn, England

    @EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    Perfect storm of @bt_uk being down and @O2 4G being next to useless today..I’m not having a good day 😒

  • Gfunk_in3D Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England

    @bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!

  • MichelleDaltry Michelle Daltry (@MichelleDaltry) reported from Birkenhead, England

    @btsport "apologies if you're having 1 or 2 problems with the sound"..…oh yes we are.... #stevemcmanaman #macca

  • theguywhosaw1 Ross is TheGuyWhoSaw (@theguywhosaw1) reported from Tarvin, England

    @bt_uk I have been informed your routers physically are NOT able to process speeds over 300MB yet you are selling that service to your customers. Open Reach also informed me of that fact which I find disgusting mis-selling

  • theguywhosaw1 Ross is TheGuyWhoSaw (@theguywhosaw1) reported from Kelsall, England

    Hi @bt_uk, I logged a complaint several days ago and we've heard nothing. Please can you give me an update?

  • redwitterer Jamie Dixon (@redwitterer) reported from Birkenhead, England

    @bt_uk I gave up after 30 minutes on hold today trying to make a change to a BT Sport subscription, which I can’t do online. You then ignored my DM. Please help me as I don’t have time to call you again.

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @msjenniferquinn @bt_uk I’m pretty sure this gives us the right to cancel

  • Garycpos Gary CPOS (@Garycpos) reported from Liverpool, England

    @bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    @bt_uk hi, are you aware of internet issues in CW8 area? Our whole estate is down after last nights storm but status tracker says everything is OK

  • psimpson13 Paul Simpson (@psimpson13) reported from Northwich, England

    Call @bt_uk to discuss my current package, when I informed the call handler I was looking to reduce my costs he couldn’t hang up quick enough. Nice one, #customerloyalty bottom of the agenda I guess!

  • JamieJew590 Jamie Grace (@JamieJew590) reported from Lymm, England

    @bt_uk Service is still running just the cables and poles damaged

  • parkerface1960 Martin 🐝 🏆🏆🏆🏆 (@parkerface1960) reported from Winsford, England

    Angelinho??? WTF @btsport he’s Spanish not Brazilian. #amateurs

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @OpenreachUK @bt_uk I suppose the moral of my story is - do not, under any circumstances, let the (sub contracted) @Openreach engineer(s) leave without demonstrating that the fibre is actually working. If you do, then you’ll have trouble ahead as bt can’t do anything about it.

  • SharonFisher6 Sharon Fisher (@SharonFisher6) reported from Birkenhead, England

    @Lemonhunny @Schofe @bt_uk I'm putting a bit more faith in bt... plus I'm hoping Miranda gets some recognition. At the end of the day, he didn't have to tweet about his great service did he, I was only joking about the name drop x

  • JamieJew590 Jamie Grace (@JamieJew590) reported from Lymm, England

    @bt_uk a lorry has dragged phone line cables down off houses and poles in the village of lymm.

  • 5napper Mark Clays (@5napper) reported from Northwich, England

    @bt_uk not happy that the engineer I booked today never turned up, could’ve been out on the bike, fuming 🤬🤬

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • littlenix79 Nicola (@littlenix79) reported

    @bt_uk any issues on phone lines in the CM2 Area? Website says none but my elderly neighbours lost her dialling tone and her internet seems to have cut off momentarily

  • casanunda100 Alan Murphy (@casanunda100) reported

    @bt_uk How ironic. As I scrolled past this post my BT Wi-Fi dropped out. It's been awful the last few days. I'm on Kindle fire HD and fibre broadband.

  • todgesock27 matt rogers (@todgesock27) reported

    @bt_uk your customer service is disgusting. You have mis-sold my elderly mother in law and now are totally useless in helping her solve the problems that have come as a result. Disgraceful.

  • ChrisBrainUX Chris Brain (@ChrisBrainUX) reported

    @bt_uk An engineer came on the 7th to install Full Fibre. They told us that our service would start working within 2 days, but it hasn’t. I tried using the text support but doesn’t recognise our landline number. Order ref VOL013-539139545318.

  • halpy40 Bring home the Quadrhebel (@halpy40) reported

    @bt_uk @EE I stay less than half a mile from a BT Exchange and still have not got fibre installed in our street shocking. Also my existing BT broadband is no good for streaming less than 1 Meg download speed and signal keep dropping extecially at peak times unacceptable in this day ang age.

  • buttoncj Christopher Button 💙 🏳️‍🌈 (@buttoncj) reported

    @bt_uk The automated/remote diagnostic had highlighted a slow broadband connection. We can’t correct that to say NO Internet connection - although not sure that would make a difference to response time.

  • turnersplumbing Andy Turner (@turnersplumbing) reported

    @louise_rogerson @bt_uk Hi louise we Been Waiting Since November to try and get our set up, but from what you are saying maybe we should cancel it. Could you message me and let me know what’s not working Thanks Andy

  • avi_wag Avi Wag (@avi_wag) reported

    How is 50 of 134 not being spoken about by the idiot Mark Waugh- he was on n on about how slow Pujara batted . @FoxCricket has hired idiots and shame we need to tolerate them and also pay for @BTsport #AUSvIND

  • AngryMS Wayne Kerr (@AngryMS) reported

    @bt_uk are you having issues at the Gosforth, Newcastle upon Tyne exchange?

  • philhutty 🅿🅷🅸🅻 🅷🆄🆃🆃🆈 🔶 (@philhutty) reported

    @bt_uk Don’t believe this advert it’s complete rubbish, we haven’t had reliable internet since August, now on are 10th engineer ( although to be fair 3 didn’t turn up 1 came twice to say he wasn’t trained to fix it) and my zoom meetings regularly freeze