BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 30: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Northwich, Liverpool, Chester, Wallasey, Lymm, Queensferry, Warrington, Prenton, Widnes and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Bob Foy
(@RobFoy9) reported
from
Liverpool, England
Genuinely poor @btsport
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deborah
(@DebMacc) reported
from
Prescot, England
@ladylittler @bt_uk Have you got phone signal? X
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Lee 🖤💛
(@Crosby71) reported
from
Liverpool, England
I know Delph was given MOTM by @btsport but I can't get away from the fact Iwobi was immense out there today, ran everywhere and never stopped from minute one
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Amelia
(@acmaerldiya) reported
from
Warrington, England
@bt_uk how do I make a formal complaint via email please? I do not want to rectify this issue over the phone as have tried multiple times and still having issues. I would like the email to complain please that goes to the relations team. Thank you.
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💫Carla 💫
(@CJW1986) reported
from
Northwich, England
@bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....
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Dezzy
(@Dezzy_Dezzy_80) reported
from
Liverpool, England
@btsportfootball can you do me a favor and ask Steve McManaman why the hell does he talk like sombodys put a mop up his arse ive never once in my life heard somebody from bootle sound like that 🤔 #ChampionsLeague #btsport #weirdo
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James Crossley
(@CLETUSVANDAM12) reported
from
Shotton, Wales
@bt_uk How in gods name do I cancel the sports Pass?. I only wanted it for 1 month. Yet I've been charged another 25 pound ?? !!
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K Champaneria
(@KChampaneria1) reported
from
Rossett, Wales
@VancityReynolds @Vanarama @btsport Broadcasting at 3.00 p.m historically never allowed to protect live attendances. Just because that was always the way however does not mean it cannot be reviewed.
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mark williams
(@markagamax) reported
from
Chester, England
@bt_uk hit by serious HARD SEARCH when just upgrading phone!never happened in 20 years lost chunk of points on my credit score complaints getting me no where no having to go to ombudsm for something so SIMPLE!
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Reg white
(@Rockraj31) reported
from
Birkenhead, England
@bt_uk are their still issues in Twickenham drive leasowe Merseyside ch46 been no Internet since yesterday @4pm
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John Vanderwerff+
(@jvblueboy) reported
from
Birkenhead, England
@bt_uk wouldn't give me their special offer open to new broadband customers. Loyalty counts for nothing. So am off to @VodafoneUK to take them up on their discounted offer. When will these companies ever learn to treat all customers the same?
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Matt Lintill 💙 (Proud Legacy Fan)
(@MattLintill) reported
from
Runcorn, England
@bt_uk why is the Broadband connection in my parents-in-laws house so bad?! 10mbps upload speed is a joke...
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John Slater
(@melonforecstasy) reported
from
Liverpool, England
@bt_uk I live in Liverpool and broadband not working. Is there an outage problem?
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Name Cannot Be Blank
(@bdpscouse) reported
from
Liverpool, England
@Luke__W__ @btsport BT is a shocking company lad. Daily threats of losing your job if targets arnt met, no real support other than shouting team leaders and pushed to oversell to people who don't need it and can't afford it. Plus they would take your commission off you for anything.
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@bt_uk My girl has had the text but still not working ?
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Rebecca 💙
(@Miss_Boxy) reported
from
Chester, England
@bt_uk we’ve been without internet for the past month due to port damage/ network outage. Despite numerous escalation calls via Sky, we are still waiting for a specialist engineer to sort the issue and no further updates. Can this be flagged ASAP?
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💫Carla 💫
(@CJW1986) reported
from
Northwich, England
@bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....(2/2)
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Chris
(@chriscol6765) reported
from
Garston, England
@bt_uk bloody joke this company. You say you can cancel a package and go back to what I had. Now your saying you can't do it!!!!!!
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Thomas Booth
(@tboothy) reported
from
Liverpool, England
@davieslfc I noticed he was overly critical yesterday. He was criticising someone for taking a poor corner, like he never took a bad corner in his career. He was a pretty good player in his time but not without fault... #LIVVIL #btsport
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ProperDave
(@TheProperDave) reported
@bt_uk how exactly do I get you to stop sending letters for the old owners of the property I bought 3 years ago? No amount of sending the letters back 'not known at this address' seems to work. Assume they owe you money but they're long gone. I'm not a BT customer either.
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Andrew Holmes
(@HolmesyA19) reported
@bt_uk signal gone again in postcode DL1 3ED, anyone looking into this? This has been on and off for about 2hrs now. Sure #foodbankphil not got a lot on and can check this
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Andy Mendrys
(@amendrys77) reported
@bt_uk Found the text from when it was down last time Hi, it's the BT Diagnostics bot here. We have matched this mobile number to an account at post code ending 4RS. We are now running some tests to see what might be causing a problem with your service. We will text you in the next
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JAMES
(@jamesJRTerrier) reported
@bt_uk I sent you email over 2 weeks ago about a problem I had with you bt storage apk. You said you would contact me in about 10 days its now 15 days and no reply. If you can't be bothered to reply I will end my contract next year.
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100%Union
(@Uniteanation) reported
@bt_uk Only one other thing - NEVER TRUST A TORY 👌
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Dark&Sexy!
(@LDsexy3) reported
@bt_uk I've been sent from Trustpilot via Robbie & asked to contact you for yourselves to contact me with regards to the issues. Thank you
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Ruth Richardson
(@RuthARichardson) reported
@leechristie4 @bt_uk I’m having this issue with 2 laptops this morning? Anyone have any ideas if it’s a BT thing?
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Alistair Phillips
(@Ali_Phillips01) reported
@EE @BTCare It would help if you informed customers in advance of "upgrades" and what those upgrades are and how they will improve things, because very little changes in signal quality, so guessing it's actually only maintenance replacing crappy components....
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JAMES
(@jamesJRTerrier) reported
@bt_uk I am now using tera box. Bt guide lines won't bring my music back. Will be ending my contract with bt after being a customer for 8years.
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Wroxham FC
(@The_Yachtsmen) reported
@bt_uk I had an agent contact a few weeks ago regarding the renewal of our broadband. He clearly wanted to sell BT products and when I said we were getting slow "super-fast" broadband but had an EE phone mast on site. He said he would investigate but I have not been contacted since!