BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Birkenhead, Frodsham, Chester, Liverpool, Northwich, Runcorn, Queensferry, Warrington, Winsford and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Birkenhead |
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| Frodsham |
Internet | |
| Chester |
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| Liverpool |
Internet | |
| Northwich |
Phone | |
| Liverpool |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...
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Sarah
(@TeamSJDay) reported
from
Warrington, England
@bt_uk There’s an open complaint now! Still no internet x
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Lisa & Millie
(@LisaHewitt67) reported
from
Ellesmere Port, England
@bt_uk I just want to talk to an advisor as once again my home isn’t working, all you get is press 1 because we aren’t interested. I just want a human being! This is the same problem that I keep having
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JB - 🔴
(@AnfieldMan1996) reported
from
Liverpool, England
By the way, Steve McManaman voice goes through me and he’s a proper shit commentator @btsport
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Lisa Jones
(@ljones1986) reported
from
Ellesmere Port, England
@bt_uk Is the worst Customer Service ever!
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Phil Hamlett
(@hamlett_phil) reported
from
Birkenhead, England
@btsport HD channel on Sky Q not working but SD channel 867 is
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Kenno1805
(@BraggKenny) reported
from
Sandycroft, Wales
@AdamDandy @EE @bt_uk @ShitChester Our BT internet has been terrible for weeks. Might do the same.
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Scott Davies
(@FinNoggin) reported
from
Moston, England
@bt_uk whys your bt openzone at dale barracks so terrible cant handle streaming a video without crashing why am i paying £17 a month for this
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Dean Mackenzie
(@DeanMackenzie2) reported
from
Warrington, England
@JUser1 @bt_uk I reckon all the big ones to begin with so at least 1 a quarter...then soon after they will all be on box office 👎🏻 poor show @bt_uk the amount of people cancelling since that announcement seems crazy so they must not like money 🤔
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Keith Jones
(@Kjones1892) reported
from
Halewood, England
@bt_uk He said he was from BT and wanted to reduce my price for BT sports by adding phone and broadband .... he was very rude. I told him my employer pays for my line rental and broadband, he basically called me a liar
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Cashmere Sound
(@keenan_v) reported
from
Chester, England
Get onto this @bt_uk you have cut out for me a total of 37 times in the space of 3 days I wouldn’t expect any provider to cut out that much in 10 years let alone 3 days Fibre optic... Embarrassing
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John Charles
(@Johncharlesart1) reported
from
Roby, England
Almost impossible to watch @MTKGlobal on @YouTube with the absolute dog shit internet service that @bt_uk provide
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Lisa & Millie
(@LisaHewitt67) reported
from
Ellesmere Port, England
@bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Chris Peach
(@peachy_80) reported
from
Winsford, England
@Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.
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Jay B - 🔴
(@AnfieldMan1996) reported
from
Liverpool, England
Hi, @bt_uk Please reply to my DM as I wish to cancel my BT Sport subscription. Thanks
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STICKY
(@StickyWalnut) reported
from
Chester, England
@btbusinesscare hi, we are having problems with the phone line and it’s affecting our business. I sent a DM can you please look into it asap
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Andy Murphy
(@andymurphy79) reported
from
Roby, England
@btsport love your channels but it’s a bad bad idea to put American @ufc ppvs ppv over here in the Uk..I watch up to watch every ufc event but will cancell if you do this👎
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In Motion (Medical) Clinics
(@InMotionClinics) reported
from
Chester, England
@bt_uk @MoneyTelegraph BT business has been constantly overbilling us and hasn’t respond to online complaint (BT acknowledgement reference number 190906-001927) on our account GP00070063
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Sarah
(@TeamSJDay) reported
from
Warrington, England
@bt_uk I can’t explain to you how annoyed I am with you right now....crap customer service, shocking lies being told and clearly zero communication. #rubbishcustomerservice #nothappy #lackingcommunication
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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FPL Jay
(@FPL_jayps) reported
@bt_uk no chance. Not sure how you can help tbf. If your competitors can turn internet back on in seconds why does it take you guys 5 days? It’s actually day 6 now so that 5 day rule doesn’t really apply.
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awadama fever
(@ukiukimidnite) reported
Hi @bt_uk - I cancelled my monthly BT Sport subscription a few weeks ago so I’m now in the 30 day notice period Is it possible to cancel the cancellation and just continue my subscription (without any extra charges) please?
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Kelly Lynn Langridge
(@Kelly_lynn82) reported
What is going on @bt_uk? If I pay for a service, I shouldn’t need to pay more to ensure it works. Its been 2 weeks, why hasn’t this been sorted? People can’t work without broadband This where trading standards step in…
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russy-1
(@russy_1) reported
@UKPowerNetworks well who'd have guessed... There's a problem near my home so you just rock up & turn off the power without telling anyone... Working from home. So lost work. @BTCare so no Internet so no calls what a way to run stuff #shambles #failure
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Brian Curley 🏴💙
(@BAMCurley) reported
from
East Kilbride, Scotland
@bt_uk Where is “Devices” tab as referred to on help page?
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Soundwell Gas💥
(@steviebritts) reported
@bt_uk I have done this and I am left without service....24 years with virgin.....1st day with BT and can't even get help
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Richard Beedell
(@RICHARDBEEDELL1) reported
@bt_uk guys what is your sales/ customer teams doing?? Lying on sales calls, or simply not trained well enough? Now cut off after 45 minutes and no one has called me back?! Terrible service for a person who works with BT Wholesale marketing
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MagnusMcKay||BLM
(@MagnusMcKay) reported
@bt_uk trying to block a scam number using 1572 and getting a "due to a technical problem we can't continue the call". This guy has been ringing us up and swearing at us, how can we block the number of the Call Protect isn't working?
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Jenny Swinn
(@JennySwinn) reported
@bt_uk Thank you. I actually reported an intermittent fault on 9th august which had a fix date of 15th.. nothing happened. Lo and behold we have now lost all connection and landline..
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MagnusMcKay||BLM
(@MagnusMcKay) reported
@bt_uk Yeah I've worked it out thanks, but my elderly mother only knows how to use 1572. Any clue on what the technical issue is, I'm assuming it's on your end? And is there an eta on when it'll be fixed?