BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 02: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Winsford, Wallasey, Chester, Warrington, Runcorn, Northwich, Prenton, Queensferry, Widnes and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Winsford |
Internet | |
| Liverpool |
||
| Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Gary CPOS
(@Garycpos) reported
from
Liverpool, England
@bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.
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Trevor P Malco
(@trevor_p_malco) reported
from
Wallasey, England
Steve McManaman is truly awful #btsport
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Rick Owen
(@RickVNasties) reported
from
Liverpool, England
@bt_uk I had an appointment booked to have my internet installed today between 8-1. No communication to say the engineer was going to be late and I can’t get through on the number provided. Is anyone there to help?!
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Martin Harkness
(@Harkness7) reported
from
Runcorn, England
@btbusinesscare any known issues in 01928 area?
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Gary Lister
(@gaz_lister) reported
from
Moulton, England
@bt_uk dreadful experience switching to BT Full Fibre. Couldnt fit as promised and despite being assured my existing service with SKY would continue, its gone and I'm without Internet for the foreseeable 😡😡
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brewsterera
(@AndrewScouse) reported
from
Roby, England
Wtf going on with Darren fletchers voice on this commentary? #FULARS #Btsport
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Andy Leggott
(@andyleg66) reported
from
Lymm, England
We're getting there in the CL .... dullest game in living memory sees us make the last 16 .... probably missing the pre & post game Athens piss up tbf. @btsport coverage is awful ... please get me back soon #mcfc #mancity #OLYMCI
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Jamie Grace
(@JamieJew590) reported
from
Lymm, England
@bt_uk a lorry has dragged phone line cables down off houses and poles in the village of lymm.
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Steve Mc
(@LeedsViking) reported
from
Warrington, England
@bt_uk Having an issue with Access Controls on my hub... always worked great to limit the kids gaming time, but suddenly the ‘off’ time is cutting off every wi-fi device in the house, not just the specified devices. Please can you help 🤞🏻
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Jon H
(@jonh64) reported
from
Garston, England
@OpenreachUK @bt_uk I suppose the moral of my story is - do not, under any circumstances, let the (sub contracted) @Openreach engineer(s) leave without demonstrating that the fibre is actually working. If you do, then you’ll have trouble ahead as bt can’t do anything about it.
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James Goggin
(@tasted_flight) reported
from
Northwich, England
@bt_uk looks like you’re forcing this customer to cancel & go elsewhere. Can’t order new fibre/phone package as option wanted is apparently only available to “new” customers. At least we know your views on existing customers
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Teresa
(@_ladyfairfax) reported
from
Tarvin, England
@btbusinesscare never had such shocking service in all my life, after 2 hours on hold, 3 attempts with virtual assistant just missed a vital deadline !! #unprofessional
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Steve Mc
(@LeedsViking) reported
from
Warrington, England
Hey @bt_uk ... if I use the app to try any work through a sound issue in my TV service, it hangs midway through a diagnostic check... if I try and use the ‘chat to us’ facility there’s no one available. Anyone would think you didn’t want to know, or help, with a customer issue?
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Jamie Grace
(@JamieJew590) reported
from
Lymm, England
@bt_uk Service is still running just the cables and poles damaged
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@bt_uk for the love of god, I’ve been trying to report a fault for days, I’m not paying for a service I don’t have
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Niccy Rich 🏴🇰🇳
(@NiccyRich) reported
from
Liverpool, England
@btsport PSG 5 Basaksehir 1, and the highlights package is 124 seconds long? Really poor broadcasting from BT Sport, as usual
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John McCormick
(@JohnMc_91) reported
from
Widnes, England
@SkySports and @btsport cheeky ****** ***** £15 per game knowin we cant even go out to watch it never mind cant even go the grounds🖕🏻 get us back in the ****** grounds
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jo m b
(@joanreece) reported
from
Liverpool, England
Game is crap but cant even watch it now thanks to the **** @btsport its buffered no less than 50 times and now gone off completely!! £25 down the drain 😡😡😡😡
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Gary Lister
(@gaz_lister) reported
from
Moulton, England
@bt_uk I did contact SKY but they advised you would tell them the service was delayed. My wife and I are key workers working from home., set up WiFi hotspot but its draining data. Doesnt help the kids who are unable to use ps4, ipad etc when in lockdown. I have raised complaint on MYBT
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BoundinForward
(@BoundinForward) reported
from
Liverpool, England
@btsport why don't you interview the referee and see what he has to say about the decision to give a penalty against Liverpool player Andy Robertson. Now that would be interesting, instead we get Jurgen ranting saying it was a terrible decision. Of course he will say that.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Phil_London
(@Phil_in_London) reported
@bt_uk Why is that? The whole area is down, and has been for 19 hours.
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Meehog
(@phil__meehan) reported
@TransWorldSims @stiggle @bt_uk They're an absolute joke. 23.45 come and gone, still no service. Laughable.
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Meehog
(@phil__meehan) reported
@bt_uk Is this what the broadband price rises are covering? No service whatsoever? I want to cancel my contract.
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Tanya Miller
(@tanya_ldn) reported
@bt_uk having nightmares with our Wi-Fi! We’ve upgraded and have had several engineers out and our wifi is worse then ever! Please help as making working impossible!
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Elizabeth Clutterbuck
(@ElizabethClut11) reported
@bt_uk Fix seems to have worked, thanks
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Meehog
(@phil__meehan) reported
@bt_uk Broadband still down in Barrow-in- furness, no Internet all day with no estimated fix time on the service status page. Disgraceful.
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Steve Cadman
(@SteveGCadman) reported
After six months trying in vain to get broadband installed for my father, I am finally giving up. Well done @bt_uk you’ve broken my spirit. Worst customer service I’ve ever experienced. #liars
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Victoria🌸
(@victorialynch24) reported
@bt_uk what’s going on with the internet? It’s been down for around an hour now…
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James C Warne
(@JamesCWarne) reported
Hey @bt_uk had no broadband or landline for 5 days now! Helpline v friendly but says no info available on their system, any chance of getting my service back soon?!
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Shezza
(@shezza_t) reported
@BeebsyMcA Thats going to get annoying fast. I think that’s a customer help question for @bt_uk.