BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 12/25/2025 17:45

December 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Bromborough, Liverpool, Runcorn, Neston, Northwich, Chester, Wallasey, Lymm, Queensferry, Warrington, Prenton and Widnes.

Loading map, please wait...
City Problem Type Report Time
United KingdomBromborough Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomRuncorn Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • chuckles_xx Kellie Thomas (@chuckles_xx) reported from Ellesmere Port, England

    @MattRobinson_99 @KodaDragons @Imaginedragons @pepsi I was gutted!! I got my mum to record it on her phone for me because she was there haha. Stupid btsport and adverts

  • peachy_80 Chris Peach (@peachy_80) reported from Winsford, England

    @Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • TeamSJDay Sarah (@TeamSJDay) reported from Warrington, England

    @bt_uk I can’t explain to you how annoyed I am with you right now....crap customer service, shocking lies being told and clearly zero communication. #rubbishcustomerservice #nothappy #lackingcommunication

  • ljones1986 Lisa Jones (@ljones1986) reported from Ellesmere Port, England

    @bt_uk Is the worst Customer Service ever!

  • FinNoggin Scott Davies (@FinNoggin) reported from Moston, England

    @bt_uk whys your bt openzone at dale barracks so terrible cant handle streaming a video without crashing why am i paying £17 a month for this

  • keenan_v Cashmere Sound (@keenan_v) reported from Chester, England

    Get onto this @bt_uk you have cut out for me a total of 37 times in the space of 3 days I wouldn’t expect any provider to cut out that much in 10 years let alone 3 days Fibre optic... Embarrassing

  • kevdkev77 KJD ⚽️1️⃣0️⃣0️⃣ Centurions (@kevdkev77) reported from Lymm, England

    @btsport @btsportfootball hang your heads in shame for that picture quality last night. I've seen better arab streams. I gave up in the end it was that bad.

  • andymurphy79 Andy Murphy (@andymurphy79) reported from Roby, England

    @btsport love your channels but it’s a bad bad idea to put American @ufc ppvs ppv over here in the Uk..I watch up to watch every ufc event but will cancell if you do this👎

  • BraggKenny Kenno1805 (@BraggKenny) reported from Sandycroft, Wales

    @AdamDandy @EE @bt_uk @ShitChester Our BT internet has been terrible for weeks. Might do the same.

  • AnfieldMan1996 JB - 🔴 (@AnfieldMan1996) reported from Liverpool, England

    By the way, Steve McManaman voice goes through me and he’s a proper shit commentator @btsport

  • AnfieldMan1996 Jay B - 🔴 (@AnfieldMan1996) reported from Liverpool, England

    Hi, @bt_uk Please reply to my DM as I wish to cancel my BT Sport subscription. Thanks

  • hamlett_phil Phil Hamlett (@hamlett_phil) reported from Birkenhead, England

    @btsport HD channel on Sky Q not working but SD channel 867 is

  • retired_replica James Rowland (@retired_replica) reported from Liverpool, England

    Bad game, @btsport stream was abysmal but I'm glad Liverpool one. See you at the parade tomorrow! #UCLfinal #Liverpool #Tottenham

  • Johncharlesart1 John Charles (@Johncharlesart1) reported from Roby, England

    Almost impossible to watch @MTKGlobal on @YouTube with the absolute dog shit internet service that @bt_uk provide

  • StickyWalnut STICKY (@StickyWalnut) reported from Chester, England

    @btbusinesscare hi, we are having problems with the phone line and it’s affecting our business. I sent a DM can you please look into it asap

  • TeamSJDay Sarah (@TeamSJDay) reported from Warrington, England

    @bt_uk There’s an open complaint now! Still no internet x

  • Kjones1892 Keith Jones (@Kjones1892) reported from Halewood, England

    @bt_uk He said he was from BT and wanted to reduce my price for BT sports by adding phone and broadband .... he was very rude. I told him my employer pays for my line rental and broadband, he basically called me a liar

  • InMotionClinics In Motion (Medical) Clinics (@InMotionClinics) reported from Chester, England

    @bt_uk @MoneyTelegraph BT business has been constantly overbilling us and hasn’t respond to online complaint (BT acknowledgement reference number 190906-001927) on our account GP00070063

  • DeanMackenzie2 Dean Mackenzie (@DeanMackenzie2) reported from Warrington, England

    @JUser1 @bt_uk I reckon all the big ones to begin with so at least 1 a quarter...then soon after they will all be on box office 👎🏻 poor show @bt_uk the amount of people cancelling since that announcement seems crazy so they must not like money 🤔

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ycymrocymraeg David Meurig Rees (@ycymrocymraeg) reported

    @BTCare Unable to login to my BT account, service unavailable, try again later.

  • RipleysMinion RipleysMinion (@RipleysMinion) reported

    @bt_uk Hey! I'm trying to log into my a count to view any broadband deals you have for me as my contract is ending but the website just keeps bumping me back to the main page - you having issues?

  • Jemzielou Jemma Woodhouse 💋 (@Jemzielou) reported

    @bt_uk is there an issue with your website today???

  • writermels Melly Christmas (@writermels) reported

    Anyone in Stoke without @bt_uk - mine’s been down since 11am... I’ve reported the fault but no one has got back to me. Just making sure I haven’t been cut off! Paid my bill, honestly 😜

  • TMK1301 TK (@TMK1301) reported

    @bt_uk is your website down? I keep getting an error message when trying to view my bill.

  • FelicityChilver Felicity French (@FelicityChilver) reported

    @bt_uk my elderly parents had an engineer come round to fit a new router, he wasn't wearing a mask and had no ID. He also didn't fit the computer to the new router via an ethernet cable or explain how to my 73 yr old father how do it. Could I make an official complaint please?

  • Linda_Sgoluppi Linda Sgoluppi 🕷 (@Linda_Sgoluppi) reported

    @SunsetDesires @bt_uk If it's a widespread problem BT could at least Tweet about it. So very irritating. @bt_uk

  • _BladeUK_ craig wilson (@_BladeUK_) reported

    @bt_uk I have and they can’t connect it, major issues with BT atm 😔 not sure why I came back

  • squeasy_louise Louise Day (@squeasy_louise) reported

    @btbusinesscare is your app and website down as I can’t get on to see my business bill.

  • TCogwright Timothy Franklin Cogwright (@TCogwright) reported

    @btbusinesscare Are there any plans for you or openreach to roll out FTTP rurally within the next ten years? 30-50Mbps just doesn't cut the mustard. FTTC speeds were acceptable in 2010 as a temporary stop gap solution but we desperately need more.