BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 01/23/2026 09:55

January 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Winsford, Warrington, Northwich, Birkenhead, Runcorn, Chester, Bromborough and Neston.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool Internet
United KingdomWinsford Phone
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • dylanh7389 dylan (@dylanh7389) reported from Warrington, England

    @England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team

  • scousenatalie scousenatalie 😘 (@scousenatalie) reported from Liverpool, England

    @n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today

  • SteveyAsp Steve Aspinall (@SteveyAsp) reported from Queensferry, Wales

    Anyone who has a BTSport contract coming to an end….Make sure you ring them and check near the date of ending/renewal….I called to cancel mine and they said I had a £300 fee to pay as it was in contract and I’d agreed a new deal 2 days ago…..Which of course I hadn’t

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service

  • ChristinaaaLFC Christina ⭐️⭐️⭐️⭐️⭐️⭐️ (@ChristinaaaLFC) reported from Liverpool, England

    @bt_uk absolutely shocking customer service, paying £40 to watch BT sport, for it to not work, then get told it’s nothing to do with you because they’ve not changed any settings.

  • Zardoz67 The Rt Hon Leggy Mountbatten, Esq. (@Zardoz67) reported from Chester, England

    . @BTCare is awful. No internet since Sunday. Mini hub sent, received today but in the meantime received a message to say it had been switched off. On phone for hours. Promised they’d switch mini hub back on. Haven’t. Now an email saying they’ve sent another mini hub. Useless

  • othemightyi lozza (@othemightyi) reported from Liverpool, England

    @bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.

  • Bumpydogo Paul (@Bumpydogo) reported from Liverpool, England

    TodaysTwitter sponsored ad is @bt_uk Say's 'BT like never before'. Maybe cos there's no Sport.

  • jm0rr1s Chief Mechanic (@jm0rr1s) reported from Northwich, England

    @DavidWGWalker @SkyAnton @shrewsweb @btsport That is absolutely not what I am doing or something I condone. Neither @shrewsweb or @btsport have indicated that a Tuesday game is down to Liverpool.

  • mb1984 matthew bradley (@mb1984) reported from Roby, England

    @vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.

  • mattjones41194 Matt Jones (@mattjones41194) reported from Huntington, England

    @bt_uk your coverage of the biggest fight of the century has been crap at best. Audio and visuals totally out of sync. Randomly cutting from the ring back to the guys in the studio. For £25 you need to do a lot better next time because that was amateur at best!

  • Pat_Wisedale46 Pat Wisedale (@Pat_Wisedale46) reported from Warrington, England

    @bt_uk Hello, nope still experiencing issues.

  • AljButterworth Alan JG Butterworth🇨🇰 (@AljButterworth) reported from Birkenhead, England

    @JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....

  • LisaHewitt67 Lisa & Millie (@LisaHewitt67) reported from Ellesmere Port, England

    @bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible

  • Ed_Manning Ed Manning (@Ed_Manning) reported from Birkenhead, England

    As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.

  • sherrif_breckRd Sheriff of Breck Road (@sherrif_breckRd) reported from Liverpool, England

    Do me a favour @btsport, as a customer, sack off McManaman. He's crap.

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkWalters_ Mark Walters (@MarkWalters_) reported

    Credit where it's due..at 3.30pm @bt_uk said the broadband outage was recorded & would be fixed by 9pm....8.54pm it's fixed 👍

  • LisaWalton242 Lisa Lou (@LisaWalton242) reported

    @bt_uk Help please box not working

  • claire_marie96 claire ♉︎ (@claire_marie96) reported

    @bt_uk really poor service, internet has been down a week at my parents house, kept saying an engineer was being sent out but no one showing up, missed doing a family christmas eve tradition today because we were waiting for a no show engineer.

  • hairybeanbag81 darren (@hairybeanbag81) reported

    @therealdele @bt_uk Lucky if they get it sorted or just randomly cancel your order like they did with mine . Still waiting a for a reply to my DM to the Twitter team 😮‍💨

  • burno67 Chris B (@burno67) reported from Denny, Scotland

    @btsport Morning, I have an active account with yourselves but cannot log in to your app as it says I do not have an active account Advice on how to fix this would be good, trying to view Celtic's European Nights thing

  • newman_andrea Andrea Newman (@newman_andrea) reported

    @bt_uk We’ve been unable to access anything on Sky this evening which we’re told is a broadband issue- will it be resolved by Christmas Eve?

  • Sandanista Bob P (@Sandanista) reported

    @BTCare #Fareham Continual problems with internet & Tv over internet, websites cant be reached, Devices saying not connected to Internet... slow & buffering. Started Wednesday. Connecting to websites so slow devices reporting internet connection gone (Alexa/NowBox/Android/laptop)

  • greatgooglymoo greatgooglymoo (@greatgooglymoo) reported

    What is going on @bt_uk? No phone line or wifi for 4 weeks. Not being able to see some family at Christmas due to Covid is one thing, but no signal means we can’t even call or FaceTime my brother or Mum in Australia on Christmas Day. @timfarron is there anything we can do?!

  • helga140465 Helen Grant (@helga140465) reported

    @bt_uk Hi we’ve tried to reconnect the routers but it’s saying there’s a problem with the broadband and it’s now saying we’re not signed up for certain things when we’ve been using them until recently and we were sure it was all part of the package…it’s all been a shambles

  • Sandanista Bob P (@Sandanista) reported

    @BTCare #Fareham Stopping and restarting the hub sometimes works and sometimes it works for a minute then gone. Sometimes getting nameserver errors reported trying to use internet... checking logs etc shows devices being dissociated randomly. Whats going on?