BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Winsford, Warrington, Northwich, Birkenhead, Runcorn, Chester, Bromborough and Neston.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Winsford |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Warrington |
||
| Northwich |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Scott Davies
(@FinNoggin) reported
from
Moston, England
@bt_uk whys your bt openzone at dale barracks so terrible cant handle streaming a video without crashing why am i paying £17 a month for this
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Christina ⭐️⭐️⭐️⭐️⭐️⭐️
(@ChristinaaaLFC) reported
from
Liverpool, England
@bt_uk absolutely shocking customer service, paying £40 to watch BT sport, for it to not work, then get told it’s nothing to do with you because they’ve not changed any settings.
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Lisa & Millie
(@LisaHewitt67) reported
from
Ellesmere Port, England
@bt_uk I just want to talk to an advisor as once again my home isn’t working, all you get is press 1 because we aren’t interested. I just want a human being! This is the same problem that I keep having
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Lisa & Millie
(@LisaHewitt67) reported
from
Ellesmere Port, England
@bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible
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Sarah
(@TeamSJDay) reported
from
Warrington, England
@bt_uk There’s an open complaint now! Still no internet x
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Jay B - 🔴
(@AnfieldMan1996) reported
from
Liverpool, England
Hi, @bt_uk Please reply to my DM as I wish to cancel my BT Sport subscription. Thanks
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...
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Lisa Jones
(@ljones1986) reported
from
Ellesmere Port, England
@bt_uk Is the worst Customer Service ever!
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Chris Peach
(@peachy_80) reported
from
Winsford, England
@Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.
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Keith Jones
(@Kjones1892) reported
from
Halewood, England
@bt_uk He said he was from BT and wanted to reduce my price for BT sports by adding phone and broadband .... he was very rude. I told him my employer pays for my line rental and broadband, he basically called me a liar
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Alan JG Butterworth🇨🇰
(@AljButterworth) reported
from
Birkenhead, England
@JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....
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Ed Manning
(@Ed_Manning) reported
from
Birkenhead, England
As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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JB - 🔴
(@AnfieldMan1996) reported
from
Liverpool, England
By the way, Steve McManaman voice goes through me and he’s a proper shit commentator @btsport
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Sarah
(@TeamSJDay) reported
from
Warrington, England
@bt_uk I can’t explain to you how annoyed I am with you right now....crap customer service, shocking lies being told and clearly zero communication. #rubbishcustomerservice #nothappy #lackingcommunication
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dylan
(@dylanh7389) reported
from
Warrington, England
@England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team
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Phil Hamlett
(@hamlett_phil) reported
from
Birkenhead, England
@btsport HD channel on Sky Q not working but SD channel 867 is
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In Motion (Medical) Clinics
(@InMotionClinics) reported
from
Chester, England
@bt_uk @MoneyTelegraph BT business has been constantly overbilling us and hasn’t respond to online complaint (BT acknowledgement reference number 190906-001927) on our account GP00070063
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Cashmere Sound
(@keenan_v) reported
from
Chester, England
Get onto this @bt_uk you have cut out for me a total of 37 times in the space of 3 days I wouldn’t expect any provider to cut out that much in 10 years let alone 3 days Fibre optic... Embarrassing
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Chief Mechanic
(@jm0rr1s) reported
from
Northwich, England
@DavidWGWalker @SkyAnton @shrewsweb @btsport That is absolutely not what I am doing or something I condone. Neither @shrewsweb or @btsport have indicated that a Tuesday game is down to Liverpool.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Simone Perrin
(@simoneperrin123) reported
@bt_uk He left me with no service at least 10 people in connections spoken too I received a txt to say no update until Tuesday the earliest . I work from home the mini hub is useless need I go on 😡
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pete
(@petecole54) reported
@bt_uk Answering the calls is only half the problem. My partner tried to change providers but was convinced to sign up for an awful deal. Called back to cancel and was told it would take 24hrs for the deal to go through so would have to call back tomorrow to cancel.
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Justin Lim
(@myringsonfire) reported
Never known an internet connection drop so much as @VodafoneUK home broadband tried most now and they may not be the cheapest but @bt_uk definitely the best for connection shame still have months to go for contract end date
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Isabella Catering
(@isabellaevents1) reported
@bt_uk I never was taking service. Because the account was never set up. Look back to first tweet. The hub is not damaged ! The box to send back is ! I just need a new one!!
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Simone Perrin
(@simoneperrin123) reported
@bt_uk Terrible new customer service experience , if I treated customers like BT does I would know about it . My order was placed 6 weeks ago ,engineer came to install last Thursday which he left call point in a dangerous position . I have been passed from pillar to post I could go on🤬
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Jacob Greenwood
(@JGreenwood91) reported
@bt_uk Yeah it works fine on my ps4 so assume it is a handset issue. Incase it makes a difference I have a Huawei P30 so it is the Android version of the app
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Alexis Hulme
(@realales109) reported
@bt_uk hi there is a broken link on your website in my account both my mobiles show as ready to upgrade however when I click it it just loops back to the Home Screen
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Simone Perrin
(@simoneperrin123) reported
from
Wellingborough, England
@bt_uk If you private message or hey maybe call me you can read the length of my complaint!!
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Nick
(@PetersNick) reported
Avoid @bt_uk at all costs, terrible service! Signed up 2 weeks ago for broadband and TV and was told I would be connected withing 3 days. 2 weeks later still not connected due to "admin errors". Engineers don't work weekends so now have to wait....please avoid.
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Neil Young
(@elderpegasus) reported
Explanation of types of home broadband in UK really is woeful. Openreach information is patchy, presumably as they don't sell to public, but @bt_uk and other ISPs then say less, and just using vague branding of "fibre". Finally think I've pinned down what gfast is, but ->