EE Outage in Sandy, Central Bedfordshire, England

@EE @MarcAllera I’ve been in touch about my attempt to upgrade. I’ve only been a customer for about 10 years but whilst your team try to be helpful sadly I couldn’t feel less valued. Guess it’s time to move. I’ll cancel my upgrade, get my money back and give another network a try

@EE She’s been trying to cancel our broadband for a year now and it’s cost hundreds of pounds paying for two providers. Is there anything that works at EE? Please respond, thanks!

@EE My wife isn’t able to register online so can’t get our account number to cancel. The email form won’t accept our postcode so she can’t request cancellation. No one picks up the phone and when they do, they direct her online with some solution that doesn’t work.

@EE internet up and down for the last few days, usually very reliable ... What's going on?

@EE virtually no service in BR5 area of Orpington for several days AGAIN and no update since 7.00 am yesterday. What’s going on ?

@BTCare On the anniversary of this frustratingly maddening exchange, I should mention I canceled my account with #BT and switched to @EE —two mobile lines and broadband. Same network but MUCH better customer service, and that means a lot to consumers.

@EE recently moved and no phone signal in or anywhere close to my new house. I have to drive at least a mile in any direction to get a signal. WiFi calling continuously drops off so I can’t make calls and therefore I can’t call you about the issue. What can you do to help please?

@EE your business support is just shy of non existent!

@EE Pity phone customer services can’t do an upgrade for over a week. Feeling very disappointed, and promises all over the place but no one responds !

@EE I want to upgrade but at the same time lower my tariff can you help?

@SkyHelpTeam I’m in week 9 of waiting for an engineer ! I am having to use my mobile data thank you @EE IF I COULD CANCEL SKY I BLOODY WOULD BUT CANT GET @virginmedia ON OUR STREET ! #rubbishCS

@sweetshruti86 @stephendowning @edenwtrs @Scott1984FP @giffgaff @bt_uk @EE Never Said I Don't Use @GiffGaff.Com :/ Nor Is: #GiffGaff.Com An Embarrassment :/ & People Can Be On More Than One Network & Phone Too :/

@sweetshruti86 @stephendowning @edenwtrs @Scott1984FP @giffgaff Nothing Wrong With The Mobile Network @GiffGaff.Com :/ Plus I'm Also On @BT_Uk Whom Run/Own @EE :) Again I'm Not An Embarrassment :/

Loyal customer to @EE for years and they didn’t even attempt to keep my custom when I found a better deal at 02 🙈

@ee once again your service is appalling, I really have no idea why I remain with you !!!!!!!!!!!!!!!

@EE Yes and so is my husband who is an EE customer. We can get on the website but when we try to buy something the error message pops up. We've tried on: Phones Tablet PC

@EE Hi again, I’m looking at the purple 💜 If I can definitely do it in store then I’ll pop in tomorrow. Wasn’t sure if it was giving me an error because it was now unavailable as too many people had pre-ordered it. Thanks for your help!

@EE No not really but been an ongoing problem since we moved into the property 😭

Hi @BT_Uk @BTCare Since Cancelling My @HulloMail , For Both Phone Numbers, It Hasn't Diverted Back To: #BTMobile / #EE @EE Answering Voice Mail Numbers Or Settings, Once Cancelled/End Of Dial It Say Number Not In Use, Despite I Get All Text Messages & Phone Calls, HELP PLS

@EE My friend didn’t take a new contract he looked online at 3rd party he phoned up and asked could you match it and you did hence my comment it’s a shame you treat customers differently. I did the same and was told no.

@EE Hey EE - don't you reply to emails? Are customer service still at home for Covid?

@EE @EE So the signal box is being switched off around 30th June 2022. That's the only signal we have with our three phones. Admittedly one spot in the house where we can get a signal if we hang out of the window. Take it I can switch networks without contract penalties.

@EE hi there, I haven't been able to make or receive calls all day, is there a service issue? Thanks.

@EE I was at Wembley on Saturday saw EE sponsored them so though I would get access to Wi-Fi as I’m a customer, I was wrong no access to Wi-Fi so why not ?

@EE Hi team. I received a text from EE last week advising there would be disruption to the network in Wandsworth. Can you advise how long until this is resolved? Been having issues making and receiving calls the past few days.

@EE Guess I am gonna have to find a nexus device instead, talkback has issues on the latest versions of android

@EE you're customer service is absolutely atrocious for people with disabilities, your company is abelist, disregarding of people's conditions and left with unnecessary stress and torment for months. Your company is a joke, just like your service assistants.

@seatzie Oh that’s amazing. I’m pay 22 for sim only on three but it does not work. I never have reception. I fancy @EE as they seem to always be good at festivals etc.

@EE I have been treated like garbage by your company! Whether on purpose or via sheer incompetence, I can not tell, But what I do know is that EE are completely incapable of performing even the simplest of tasks All I wanted was to upgrade my fibre package

@EE I have been treated like garbage by your company! Whether on purpose or via sheer incompetence or via sheer incompetence, I can not tell, But what I do know is that EE are completely incapable of performing even the simplest of tasks