Nationwide status: access issues and outage reports

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Bermondsey, England

The most recent Nationwide outage reports came from the following cities: London, City of London, and City of Westminster.

City	Problem Type	Report Time
London	Mobile App	12 days ago
London	Website	1 month ago
City of London	Website	1 month ago
City of London	Login	1 month ago
City of London	Login	1 month ago
City of London	Website	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

• 
  Dmitri Old (@DmitriusOld) reported 10 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Richard Lingard (@RichardPLingard) reported 21 minutes ago from Poplar, England

  @AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia

• 
  Richard Lingard (@RichardPLingard) reported 23 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Angel (@dragonsangel01) reported 38 minutes ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  Dmitri Old (@DmitriusOld) reported 59 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Julian Budd (@redmanjules) reported 60 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Premier League tour (@IAmtheRedeemer) reported 19 seconds ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  Chelle (@ChelleChipato) reported 3 minutes ago

  It makes no sense why your service at @AskNationwide Bilston branch was to stop him from opening an account even with the right credentials. I am glad that he didn’t just walk away and in fact when this was raised at the main branch they were shocked with the treatment he got!

• 
  John Rogers (@TerminallyChimp) reported 4 minutes ago

  @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 5 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  Carole Railton FRSA (@carolerailton) reported 10 minutes ago

  @Mattcarpfisher @AskNationwide Always had amazing service in branch. I have been trying all afternoon to get through to Aviva contact to give the details of my medical conditions. I have tried on line, on the phone, waiting on both occasions over 20 mins without further contact. What is happening. And when i have gone to one line it just gave me the website, which already i am holding onto but have had not response. And for your info. I went through the app to the chat box and they said they would get me a human but nothing happened and later i pressed 1 for a call back. Nothing. ****** the time i have spent without solving the problem is 3 hours. This is nuts i have a job and trying to do this is ridiculous. Such a shame it cant be done in the branch.

• 
  Mr Joshua (@MrMrJoshua) reported 11 minutes ago

  @AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.

• 
  Glen Smith (@Glenthecarp) reported 11 minutes ago

  Trying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide

• 
  Alex Birch (@alexbirch1992) reported 16 minutes ago

  @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app

• 
  Yaw Asante (@yawizzy) reported 19 minutes ago

  @ChelleChipato @AskNationwide Go talk to the manager at the bank not here. Not everything is for social media and public consumption. The bank will probably DM you and ask to do same. What happened to offline problem solving?

• 
  Thom (@ThomasAllison5) reported 19 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?