Nationwide status: access issues and outage reports

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Nationwide outage reports came from the following cities: London, City of London, Tower Hamlets, and Poplar.

City	Problem Type	Report Time
London	Login	16 days ago
City of London	Transfer	19 days ago
London	Website	19 days ago
London	Mobile App	21 days ago
City of London	Website	21 days ago
London	Transactions	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Dmitri Old (@DmitriusOld) reported 20 seconds ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Angel (@dragonsangel01) reported 2 minutes ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  Dmitri Old (@DmitriusOld) reported 10 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Richard Lingard (@RichardPLingard) reported 14 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Richard Lingard (@RichardPLingard) reported 31 minutes ago from Poplar, England

  @AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia

• 
  Julian Budd (@redmanjules) reported 42 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Morgan (@twmorgan11) reported 6 minutes ago

  Some absolute golden UX fails from @AskNationwide trying to report a lost card. 1) 'Please have your credit card to hand to report your lost card'. 2) 'Please insert your card into your card reader to report your lost card. Don't have a card reader? No problem.'

• 
  Darren ッ (@NerradSelims_91) reported 11 minutes ago

  Anybody else's Nationwide app log in page playing up? 😤 @AskNationwide #nationwide

• 
  Jennifer Curle (@jennifer_curle) reported 11 minutes ago

  @AskNationwide hi Nationwide. I am unable to renew my ISA online due to ‘technical difficulties’ your website is experiencing. Tried multiple times, different devices and browsers. Now going to miss out on using my ISA allowance due to your ‘technical issues’.

• 
  Chris Mollett (@CPFCmollett) reported 13 minutes ago

  @AskNationwide I have recently started getting statements for an ISA account however I was under the impression that I closed down all accounts with yourselves a long time ago. Your AI assistant is asking me to log in to online banking to receive help but I don’t have it to do so

• 
  Roy Beecham 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸 (@roy_beecham) reported 15 minutes ago

  @AskNationwide I’ve just waited 20 minutes holding on the phone for help with your app and was told what to do and it didn’t work. I now have an option. Ring again and waste another 20 minutes or tell the world how useless you are. I’ll go for the latter 🤬

• 
  Darren ッ (@NerradSelims_91) reported 21 minutes ago

  @AskNationwide, what is going on with your banking app? Still doing the same issue where I can't enter my pass number... I rang you guys up as you advised me to and I can't get a straight answer.

• 
  Alecs Caerdydd (@Alecs_Caerdydd) reported 22 minutes ago

  PIN reminder on @HalifaxBank app: open app, pin reminder ✅ PIN reminder on @AskNationwide: Open app, help, pin reminder, cannot do this on app - go to internet banking, enter customer number (no idea), back to app, find customer number (copy and paste not available), (1 of 2)

• 
  Wayne Robertson (@2024Wayne) reported 27 minutes ago

  @AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !

• 
  Ryan Dunne (@ryandunne1999) reported 28 minutes ago

  @AskNationwide quick question — transaction push notifications in the app were shown as “coming soon” on your website months ago, but there’s no mention now. Has this been delayed or dropped? Would love an update.

• 
  Gary Fox (@garygfox) reported 30 minutes ago

  @AskNationwide There is a problem with the new look internet banking - unable to download statements using Firefox. When switch back to original view then can download statements. It works ok in Chrome