O2 Outage Report in Welwyn, Hertfordshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent O2 outage reports came from the following cities: St Albans, Hertford, Waltham Cross and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 St Albans |
Phone | |
| Hertford |
Phone | |
| Waltham Cross |
Internet | |
| Hemel Hempstead |
Internet | |
| Hemel Hempstead |
Phone | |
| Stevenage |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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Lord Shaun O’Brien 🇺🇦
(@lordshaun_) reported
from
London Colney, England
The customer service of @O2 is truly one of the worst I’ve ever come across. They tell me to call, but I can’t because they’ve cut off my phone. The number goes through to a bot. Quelle surprise! I paid the bill, as always, and yet here we are. Been on the chat thing for four hrs
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Miss Wotless
(@misswotless1) reported
from
London Colney, England
Remind me never to frequent the @O2 store on Oxford Street again - so rude and unhelpful, telling the customer before me not to come back
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none of your business
(@johndpmc) reported
from
Luton, England
@O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst
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Matt O'Connor
(@Mattoco) reported
from
St Albans, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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UnhappyHoopla
(@Palouisea) reported
from
Shenley, England
@VOXI_UK I have been on a staycation this week I am appalled at how poor your reception is in many parts of South East. Going back to @O2 as sim only!! Very frustrating 😕 missed many important phone calls. Pm me to discuss
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Gary Webb
(@garywebbTHFC) reported
from
St. Stephen, England
2/2 @O2 promise to call you back, but as yet nothing, they promise to escalate to a manager, but surprise they don’t call you back either, their Twitter also ignores your serious concerns.Think seriously before choosing @o2 if there’s an issue THEY don’t seem to care! @VMO2News
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Daniel Appelquist
(@torgo) reported
from
London Colney, England
Do you know what? Mobile operators get a lot of scorn, but I have spoken to some really lovely @o2 customer service reps over the last few days who have been very helpful sorting out all my contract and SIM issues. So 👏.
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Mark Stanford
(@MarkstanYoutube) reported
from
Luton, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Phil Turner
(@philter66) reported
from
Hatfield, England
@O2 simply dreadful customer experience tonight -felt really let down
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Ashley Leggett
(@ashley_leggett) reported
from
London Colney, England
@O2 full 4G signal in Chelsea and can’t even load a PDF attachment or Instagram post. Absolute shambles. Same over in white city. Same in London Bridge. Got better service last week 2000M up a mountain in Austria
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A1NOS
(@a1_nos) reported
from
Hemel Hempstead, England
Hey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌
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ㄥ乇乂丨乇
(@Atanvarne) reported
from
Broxbourne District, England
@O2 That’s it. They thought that 7am was a decent time to call a customer, even without knowing that I work shifts and was working late last night. 9am I’d have considered acceptable. I wouldn’t have liked it but 9am is REASONABLE. 7am is absolutely NOT.
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Shan Wilson
(@ShanWilson_) reported
from
Hemel Hempstead, England
@O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!
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David Luxton
(@davidluxton99) reported
from
London Colney, England
Disappointing poor customer service from @dhlexpressuk who inform me of my parcel delivery at 10.40 this morning then send another message to inform me it will now be 6 days later! #DHL not fit for purpose as a #courier for @O2 as I will now cancel the order
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Gary Webb
(@garywebbTHFC) reported
from
St. Stephen, England
1/2 BEWARE everyone considering switching to @O2 They offer to port your existing number from your previous provider, which is really important to many, but FAIL miserably, when you call customer services multiple times, they promise a 4 hour resolution, this never happens..cont
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Hilary Robertson
(@HilaryRWriter) reported
from
Hitchin, England
@O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles
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Lord Shaun O’Brien
(@lordshaun_) reported
from
St Albans, England
@O2 customer services truly are as much use as an ashtray on a motorbike.
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Josh
(@JoshBates) reported
from
London Colney, England
@O2 Hi, can you please help me add Spend Cap to my Pay Monthly account? Don’t seem to be able to do this from web site which is a little frustrating to say the least x
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Ian Slade
(@ian_slade2) reported
from
London Colney, England
@O2 is the data network down? Zero mobile data connectivity all day. Plenty left on the plan
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Calvin Laurenson
(@CalvinLaurenson) reported
from
London Colney, England
@O2 is your London 4g network having issues? I have multiple o2 devices that aren't connecting
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Bretland
(@BretlandCraig) reported
@j0wh1te @O2 Hi, did you get this sorted I’m still having this issue nobody can hear me when they call or I call them. Watsapp & FaceTime all crystal clear! This is certainly an o2 problem!!!
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Adam 🏳️🌈🏳️⚧️✊🏿🇪🇺
(@theadz01) reported
@o2 my number was supposed to port over from Three to my new O2 Sim today. Old sim shut off at midday and number has not ported over to o2 still. Can you help please?
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Davey
(@davey7129) reported
@O2 I’ve been a customer for years.. added my Mum, my Brother.. my Son.. persuaded my Dad to change I’ve never had a problem ever.. the one problem I have had so far required 3 emails.. 13 phone calls.. a trip to the o2 shop who have to phone the same crap service we do! 😡😡😡
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𝕄 𝔼 𝕃 👑
(@princessmel_87) reported
@O2 Hey I didn't click. I never do. But I've deleted the text now unfortunately. So can't forward
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Emilymay
(@Emily47104678) reported
@O2 I have switched from three to o2 and provided my PAC. I was@told it would be done by 18:00 today. I have had no signal all day and I’ve tried taking the sim out, rebooting, resetting network settings and I still have no signal. My three sim also stopped working this morning.
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Dan Gleebles
(@Dan_gleebles1) reported
@TheO2 @O2 are an awful network and I’ve had a horrific experience with them. Not only bad signal but one of the agents unbeknown to me signed me up to a 24month contract without my knowledge. Only knew when I got text and email notifications!! Such bad service.
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faith
(@palmtoptaiga__) reported
@O2 why is your network so bad? i have to lock my phone at 3g to get "useable" data but even then its not that fast. you claim to have really good speeds but this is beyond a joke at this point
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Penfold’s Revenge
(@ScreetonC) reported
@O2 the number of foreign (unknown numbers) is increasing again. Today, hanging up on a call home, one to/from Morocco connected. Is there any way to register known numbers and block all others? Tied your web site but the “help” isn’t very helpful. Please advise.
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Craig Bretland
(@BretlandCraig) reported
@Nicole45271161 @O2 Hi, I’m having issues with o2 nobody can hear me when I call them or they call me. If I watsapp or FaceTime etc it’s perfect. Is this the same issue as yours? Basically I can hear the other person on the phone but they can’t hear me!
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Wine Time Fridays
(@hannahfeiner) reported
@O2 hey o2 team, I am trying to access my voicemail from Nicaragua but the number to call To receive a text message from You (in order to access voicemail) doesn’t work! Can you help? :) thank you