O2 Outage Report in Welwyn, Hertfordshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent O2 outage reports came from the following cities: Hemel Hempstead, Welwyn Garden City, St Albans, Hertford and Waltham Cross.
| City | Problem Type | Report Time |
|---|---|---|
 Hemel Hempstead |
Phone | |
| Welwyn Garden City |
||
| St Albans |
Phone | |
| Hertford |
Phone | |
| Waltham Cross |
Internet | |
| Hemel Hempstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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Matt O'Connor
(@Mattoco) reported
from
St Albans, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Hilary Robertson
(@HilaryRWriter) reported
from
Hitchin, England
@O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles
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Ben
(@behu91) reported
from
Hemel Hempstead, England
@O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.
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Mark Stanford
(@MarkstanYoutube) reported
from
Luton, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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UnhappyHoopla
(@Palouisea) reported
from
Shenley, England
@VOXI_UK I have been on a staycation this week I am appalled at how poor your reception is in many parts of South East. Going back to @O2 as sim only!! Very frustrating 😕 missed many important phone calls. Pm me to discuss
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none of your business
(@johndpmc) reported
from
Luton, England
@O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst
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A1NOS
(@a1_nos) reported
from
Hemel Hempstead, England
Hey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌
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Calvin Laurenson
(@CalvinLaurenson) reported
from
London Colney, England
@O2 is your London 4g network having issues? I have multiple o2 devices that aren't connecting
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John Webb
(@JohnDWebb) reported
from
London Colney, England
@Stephen_Neal @O2 It’s the same with @NatWest_Help - their URL is ‘nwolb’ to login and check stuff. Surely these big companies should be leading by example?
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Shan Wilson
(@ShanWilson_) reported
from
Hemel Hempstead, England
@O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!
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Pauline
(@lovepbx) reported
from
Waltham Abbey, England
@O2 can someone from customer services contact me ... I need urgent help ... Thanks
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Phil Turner
(@philter66) reported
from
Hatfield, England
@O2 simply dreadful customer experience tonight -felt really let down
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Josh
(@JoshBates) reported
from
London Colney, England
@O2 Hi, can you please help me add Spend Cap to my Pay Monthly account? Don’t seem to be able to do this from web site which is a little frustrating to say the least x
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Emma Trainis
(@emmatrainis) reported
from
Shenley, England
@O2 I ordered Disney + on 24.12.20 on Priority and have not received an email. Cannot get through on phone or live chat. Please can someone help me
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Cllr Jan Goodeve
(@JanGoodeve) reported
from
Hertfordshire, England
@traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.
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Ian Slade
(@ian_slade2) reported
from
London Colney, England
@O2 is the data network down? Zero mobile data connectivity all day. Plenty left on the plan
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Miss Wotless
(@misswotless1) reported
from
London Colney, England
Remind me never to frequent the @O2 store on Oxford Street again - so rude and unhelpful, telling the customer before me not to come back
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Pauline
(@lovepbx) reported
from
Waltham Abbey, England
@O2 I have been trying to talk someone ... please can someone get back to me! I need urgent help.
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Lord Shaun O’Brien
(@lordshaun_) reported
from
St Albans, England
@O2 customer services truly are as much use as an ashtray on a motorbike.
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Downey
(@MCDBEES) reported
@O2 Re o2 making up their inflation busting bill increases? For an average signal at best.
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sammie
(@xxxsammiexxxxx) reported
@O2 think your having issues with westlife presale can’t seem to get into the queue
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Phillip Pickstock
(@P_C_Pickstock) reported
@MartinSLewis @GMB @o2 25% increase for a SIM only contract is unacceptable, also I don't understand why new customer deals are much cheaper
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Edison Malick🇹🇹
(@EdisonMalick) reported
@MartinSLewis Dear @O2 I will under any circumstances be paying above what my contract says. I will personally go to a store & it’ll be a problem just so you know in advance. Kind Regards
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kjs73
(@karenjs73) reported
@james_jevons @O2 OMG. Spent over 40 mins to be told I had to pay early termination charges. Refused that and was left on hold for an age, came back and told I would be disconnected straight away. Absolutely horrendous customer service. Only cemented the fact I will be leaving. What a disgrace!
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🚴🏼♂️
(@LDNtoBrighton) reported
Dear @virginmedia Your customer service person, name not taken, was an absolute credit to you. Wanted to moan about @O2 taking the urine, but steered me down a better route and helped me save money. Thank you, what ever she is paid it is not enough.
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Fantheflames
(@SumoUke) reported
@O2 @TicketmasterUK Trying to access presale tickets via O2 Priority for Poppy at O2 Institute Birmingham on 8 March 2026, but the Ticketmaster link just shows a generic page—no ticket options. Tried app + browser, signed in, still no luck. Is the link broken or not live yet?
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Cheesed off chauffeur
(@edin_chauffeur) reported
Looks like it's adios to @O2 after 17 years of being a loyal customer. Cost of living is hitting us all and im not tolerating pure corporate greed. Looks like @tescomobile will be getting my business for a while.
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finny
(@P_finny13) reported
@O2 your service and customer service is terrible!
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recrudescence! 😱(look it up!)
(@Lynbodegas) reported
@MartinSLewis @O2 has never kept their contract in Guildford. Walk outside my door, no network. They even gave me £50 after admitting there is no 5G in Guildford-they have constantly lied to their customers!!