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O2

O2 Outage Report in Spennymoor, County Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Spennymoor, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Spennymoor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Spennymoor, England

The most recent O2 outage reports came from the following cities: Bishop Auckland, and Durham.

CityProblem TypeReport Time
Bishop Auckland Phone 19 days ago
Durham Phone 20 days ago
Bishop Auckland Phone 22 days ago
Bishop Auckland Total Blackout 2 months ago
Stockton-on-Tees Internet 2 months ago
Newton Aycliffe Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Spennymoor, England

Latest outage, problems and issue reports in Spennymoor and nearby locations:

  • fredspoon
    Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • sarahhunter25
    sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • sarahhunter25
    sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • sheilavictoriaR
    Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • SgawShaw
    Muriel Sgaw (@SgawShaw) reported from Seaham, England

    @O2 @EleanorRylance And sack the poor employee?

  • stobbsmeister
    Paddy (@stobbsmeister) reported from Seaham, England

    @ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2

  • gaznolan
    Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?

  • MattKeena
    🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • ppayne76
    P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • headcoverlova
    Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • sarahhunter25
    sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • ilovefluffy
    Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • smiling_cyclist
    Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • fredspoon
    philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • MarcusSummers81
    Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • MarcusSummers81
    Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • timlibrarian
    Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Ashy_Desu
    アシ (@Ashy_Desu) reported

    @O2 Why is the signal here right now about as strong and stable as the government?? #notworththemoney

  • ScottJackLeslie
    Scott Jack Leslie (@ScottJackLeslie) reported

    @O2 I’ve been waiting for over a week to have my old number transferred to my new O2 account. And I’m now without mobile data or signal. Online chat’s being of no help. Who can I speak with to get this resolved?

  • michellemoffet
    michelle moffett (@michellemoffet) reported

    @O2 “contact us” / “help” via the App and online is not actually helpful!!!!

  • johnkavanagh
    John Kavanagh (@johnkavanagh) reported

    I’ve been an @O2 customer for more than twenty years; longer than they’ve existed in fact - my contract began with BT Genie. I’ve had a tech issue with them for over six months, which they’ve promised to resolve multiple times, and haven’t. I’ve never even received a call back.

  • ineedmoreblue
    bluesky (@ineedmoreblue) reported

    @O2 what's going on with the network, been pretty much no signal for 10 days BB9 and next update on 8th April. Will I get a refund for this month? Whole family uses O2 and have young children that may need to contact in an emergency but are unable to #nosignal

  • cliftown73
    Cliftown73 (@cliftown73) reported

    @O2 @O2 - I have cancelled my contract during the cooling off period due to your awful Customer Experience services. I no longer have the o2 SIM and need my port out PAC code for my new provider. Can you just provide it please!!! Via email not text as I no longer have a o2 SIM!

  • mrs_Jones1982
    Janine (@mrs_Jones1982) reported

    @O2 what the hell is going on with the network!!! Why is it constantly dropping out! Missing calls and calls being cut off! Sort the network out! This has been happening since 22nd March!!!!!

  • page_pageyworld
    James Page (@page_pageyworld) reported

    Fraud case raised in November, raised 3 times, told it would be 30 days, 8 emails, 3 letters of complaint, many, many phone calls. @o2 still “not” written to confirm what’s happening..over 15 horrific letters threatening him. @o2 make contact and sort this please.

  • Sarah_Rea1
    Sarah (@Sarah_Rea1) reported

    What a surprise. O2 priority is down again when there’s a presale 🙄 @o2

  • KnownSurf
    previously known as surf (@KnownSurf) reported

    @O2 @MarkEvansO2 @Ofcom if you're going to ask me a question in my dm's can you have the decency to read my answer and reply!,long time passed when I used to tell others they should be on o2 as the customer service is so good,now its just an unfunny joke whenever have to call u