O2 Outage in Leigh-on-Sea, Southend-on-Sea, England

I know theres more important things toneorry about but surely @O2 upgrading os not a priority but surely bills are. My bill needs to be addressed as its a lot higher than usual and after nearly 2 weeks calling contacting online still nothing. This is shocking service!! 😡😡😡

@O2 why is the signal in my area so shocking. The fact I’ve complained about dropped calls so long and still getting billed full price really!! 😡😡😡

Come @VodafoneGroup @BT @SkyMobileCorp @ThreeUK @O2 Please show support & work with the doctors

Apple Watch 4 cellular, issues with accessing my @o2 mobile data!Since the recent @Apple software update. What’s the point of a device when can’t used at its fullest capacity 😡no calls, no emails, no alerts!! I’m annoyance is incomparable. sort it out @o2 @Apple @AppleWatchGuru

@O2 @XiaomiUK A new phone would help the new me be even better

Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve

@O2 I hope I'm gonna have a discount in my phone bill this month for your network constantly being down

@o2 Totally fed up and appalled with the lack of efficient customer service received. Constant delays. Constant fob offs. How to piss off a customer - you’re experts at that.

@instagram Sorry, looks like a problem with @O2 mobile data 😤😤😤

Sorry scratch that, looks like a problem with @O2 mobile data!

@O2 Actually yes you’re right slow=normal 😂 getting intermittent service, in Southend area!

@O2 I spoke to your customer service team today again assurred i would receive today. DHL have just informed me this is not the case as it was sent to the wrong depo. Complete incompetence.

@Phonemast @O2 Have today left @O2 and gone with @EE Got a great deal from @CPWTweets My hell is finally over! O2 are without doubt the most unhelpful company, refusing me a booster box because i am not on a business tarriff. Customer of 25+ years #o2 #Disgrace #HangYourHeads

@FibroJedi @Andreaharte89 @O2 Sorry to hear about your financial downturn and glad to hear they’ve looked after you during that time. They certainly haven’t given me any preferential treatment in 20+ years and on occasion haven’t even provided a robust service for my £50+ contract per month.

@FibroJedi @Andreaharte89 @O2 I never said I was entitled to anything other than that it would be nice to also have the occasional gift sometimes or just for being a long-standing loyal customer. Im envious of you, sure, and hope you enjoy the gift.

@O2 @Andreaharte89 That may well be the case but as a very long-standing customer let’s just say that I’m not feeling very valued recently that’s all for my continued loyalty to you as a provider and outages such as the other day make it increasingly difficult to remain.

@O2 your substandard live chat refused to help me. They kept making the same mistakes. Not been cut off from your 202.

@O2 I’m utter disgusted with the awful service. 35 minutes yobtry and upgrade. 16 minutes on hold. 44 minutes on chat to sort your mistakes. It’s unacceptable

@O2 @SkyUK Had no service all day: below not workin “We're really sorry for the issues you experienced on Sky Mobile yesterday.We're giving you a day of free unlimited UK data this Saturday 8 Dec, so you can catch up on all the things you've missed. You don't need to do a thing”

@lisajwakeman @O2 That’s such a good point. I think I have the biggest data package I can get, which I probably do not need! I defo need to shop around next time. I never quite understood why my bill always went up by £10 every time I upgraded and when I questioned would be fed so my jargon!

@O2 I have spent the best part of 2 hours trying to sort out an upgrade that I was told I was eligible for only to be told that I am not! I have been a loyal O2 customer for many years and am paying over £100/month for 2 devices, but will be leaving as soon as I can!

@O2 can you cancel my order. I am tired of being fobbed off. The order isn’t even in my 02 account. So why do you keep sending me online

Hi @O2 I have dm’d you regarding an issue with my billing, the online links were not much help in this

@O2 hi I have just sent a dm regarding an issue with billing

@O2 my husband is currently shielding, and unable to leave house. He has paid you twice by accident has tried to call you and was spoken down to. Natwest have confirmed the double payment. All he wants is the money returned so he can pay other bills. He is vulnerable.

Anyone on @O2 with the shitttest service pretty much every day. Even people on blood BT got better reception.

@kieran_fifield @O2 I’m not with them anymore, but Giff Gaff would regularly tell me to move down a tier due to not using enough data.

@lilmsrandom @O2 yeah really sucks, the MiFi might not solve the SMS verification issue

Just joined @O2 and am already regretting my decision. The worst automated phone system I’ve ever used.

@davidiwanow @O2 Thanks, David. I don't have any mobile signal in my area (a phone mast has been down for a while) so I can't receive texts or calls, which is my main issue. I can't authorise payments without my security codes which are sent by text!